2005 Auto Body Industry

Compulsory Certification Feasibility Study

NS Automotive Human Resource Sector Council

Shortage of youth entering tradeSafety ratingProfessionalizing trade standardsQuality of workmanshipIndustry imageWorkforce demographicsAvailability of training

Reasons Prompting Review

Apprenticeship Statistics 2004

Automotive Service

Technician trade

Auto Body (MVR Metal & Paint

trade)

Active Apprentices 635 41

New Journeypersons 56 1

New Registrations 76 1

Section 30 Exam Applicants 8 12

Apprenticeship Statistics

1999/2000 Calling On the industryBridging the Gaps Prep for the FutureYouth DecisionAssociation Communication Meetings

Survey History

Benefits of Compulsory Certification

Improve consumer assurance and protection

Improve public awareness

Improve training culture within the industry

Create a level playing field for businesses

Create provincial skills-level standards for all repairers

Recognizes the importance of windshield installers and

Appraisers

Stablizes the workforce - long-term

Promote mentorship within the workplace

Create structure for the next generation of workforce

1. 4 Industry Advisory Committee meetings2. Employer & Employee Surveys3. 6 Provincial focus groups4. 2 validation meetings5. Industry interviews6. Stakeholder meetings7. Follow-up telephone calls8. Public Notice9. Final Strategy & Recommendations

Report10.Presentation to NS Apprenticeship Board

2004/05 Review Process

Alistair McElwee – Colonial Collision

Laurie Hutt – MacPhee Pontiac

Blaine North – North’s Auto Body

Lennie Adams – Carroll Pontiac

Kelvin Campbell – Chapman Auto Body

Lindsay Gates – Executive Director, CRANS

Maurice Anderson – Canavan’s Central Appraisals

Marjorie Davison – NS Apprenticeship

Winston Ingraham – UCCB

Walter Roy – Nova Scotia Community College

industry Advisory Committee

Compulsory Certification Review 2004 Employer Survey (For Owners/ Managers) Section I -Business Demographics

Please check () which of the following most accurately describes your business:

? Independently owned and operated ? Automobile Dealership ? Franchise ? Appraisal Company ? Other _____________________

Please check the automotive services you offer:

? Collision Repair ? Detailing

? Light body repair - small dent removal ? Rust Removal

? Paint Refinishing ? Glass Repair

? Mechanical repair ? Damage appraisals

Other___________________________________________

Please indicate how many persons you employ in each category:

___ Licensed Auto Body Technician ___ Non-Licensed Auto Body Technician ___ Apprentice ___ Prepper ___ Painter ___ Appraiser

___ Glass installer How many apprentices do you plan to hire within the next year? #___ Where do you plan to find your future employees?

? Career Centres ? Family/Friends/Word-of-mouth ? post-secondary institutions

? Other ___________________________________________________ Please indicate your investment in training programs within the past 24 months.

? Under $500 ? $501 - 1,500 ? $1,501 - 3,000 ? $3,001 +

Section II - Compulsory Certification Please indicate () how Compulsory Certification may affect each of the following:

Increase Reduce No

Change Comment

Finding skilled workers to hire

Worker safety

Quality of auto repairs

Apprenticeship training costs

Overall cost of repairs

Vehicle repair returns

Future growth of your business

Shop competitiveness

Overall profitability of business

Image of industry

Public confidence

Consumer / Public safety

Other factors not listed above? Please explain. ___________________________________________________________________________________

___________________________________________________________________________________

Do your customers include Insurance companies? ? yes ? no How will Compulsory Certification affect your relationship with the insurance companies?

? positive ? negative ? no change

Are you aware of the new Occupational Health & Safety legislation (Bill C-45)? ? yes ? no

SEE REVERSE SIDE

Compulsory Certification Review 2004 Employee Survey

Section I - Demographics

Please check () which of the following most accurately describes your employer: ? Independently owned and operated ? Automobile Dealership ? Franchise ? Appraisal Company ? Other __________________________________

Please check () the automotive services your company offers:

? Collision Repair ? Detailing ? Painting ? Light Body Repair ? Rust Removal ? Glass repair ? Mechanical Repair ? Damage Appraisals ? All of the above Other ______________________________

Your occupation: ? Licensed Auto Body Technician ? Non-Licensed technician ? Apprentice

? Prepper ? Painter ? Appraiser ? Glass Installer

The number of years you have worked in the trade:

? Less than 1 year ? 1-5 years ? 6-10 years ? 10 + years

How long do you plan to remain in the trade?

? Less than 1 year ? 1-5 years ? 6-10 years ? 10 + years

What training have you taken?

? Manufacturer specific (Ford, GM) ? I-CAR ? CARS Satellite Training ? PBE Supplier ? Safety Training ? Pre-employment (post-secondary institutions) ? Other, please specify ___________________________________

Please indicate your investment in training programs within the past two years.

? Under $500 ? $501 - 1,500 ? $1,501 - 3,000 ? $3,001 +

What is your age? ? 16 –20 ? 21 –30 ? 31- 50 ? 51- 60 ? Over 60

Highest Level of formal education completed?

? < Grade 11 ? Grade 12 / GED ? Community College ? University

How are you paid? ? Hourly rate ? Flat Rate ? Hourly + Incentive ? Other ___________

Section II - Compulsory Certification Please indicate () how Compulsory Certification may affect each of the following: Increase Reduce No Change Comment

Finding skilled workers to hire

Worker safety

Quality of auto repairs

Apprenticeship training costs

Overall cost of repairs

Vehicle repair returns

Future growth of your business

Shop competitiveness

Overall profitability of business

Image of industry

Public confidence

Consumer / Public safety

Other factors not listed above? Please explain. ___________________________________________________________________________________

___________________________________________________________________________________

SEE REVERSE SIDE

Preppers, Apprentices, Painters, Technicians, Appraisers, Glass installers

Status Quo is not sustainable Industry faces serious challenges

Attracting/retaining qualified young people

Getting incomes up Health and safety

Compulsory certification is not a magic solution to all our challenges

General Themes

It will take some time to reap the rewards of compulsory certification

General Themes

• Some short-term investment• Overall confidence that it will pay off over the medium term• The consequences of doing nothing are far more serious than moving forward.

32 of 37 support compulsory certification (86%)31 support motor vehicle repair

13 support painter (35%)23 support windshield installer26 support appraiser

Employers

Employees78 of 86 support compulsory certification (91%)

75 support motor vehicle repair 51 support painter (60%)

61 support windshield installer61 support appraiser

Survey Results

Financial incentives, tax breaks

Local training & exams

Personal assistance from certification officers

Assistance with Section 30 exam

Use language commonly used on the job

Provide upgrade training, refresher training and pre-test to prepare people for exam

Considerations for Transition

Next Steps

Final Report Presentation to Apprenticeship Board

Application Process (June 2005)

Workforce Demographic Impact Study (2005/06)

Apprenticeship - Associations - Council Partnership Development

Industry Capacity Building

Review of Apprenticeship Curriculum (2005)

Implementation of Compulsory Certification (2006/07)

• NSCC Akerley Campus will deliver the Apprenticeship Training Program for

Nova Scotia beginning Fall 2005

• An instructor will be hired to work with Apprenticeship to develop the

curriculum for the Province, promote Apprenticeship and to deliver the program

• Apprenticeship will be delivered as a combination of theory and hands-on

training using the Akerley facilities

• For technicians already in the industry a course will be developed and available to these individuals to assist in challenging the exam

• Examination fees will be waived for a period of time in order that existing technicians have the opportunity to become compliant with the new regulations

• Apprenticeship may include I-CAR based programs for purchase