2006-s1

8/6/2019 2006-S1

1/10

CONFIDENTIAL BM/APR 2006/MGT162/160

UNIVERSITI TEKNOLOGI MARAFINAL EXAMINATION

COURSE FUNDAMENTALS OF MANAGEMENT

COURSE CODE MGT162/160

EXAMINATION APRIL 2006

TIME 3 HOURS

INSTRUCTIONS TO CANDIDATES

This question paper consists of four (4) parts: Part A (20 Questions)Part B (20 Questions)Part C (5 Questions)Part D (5 Questions

Answer ALL questions from PART A, B and C and THREE (3) questions from PART D

i) Answer PART A in the True/ False Answer Sheet,ii) Answer PART B in the objective Answer Sheetiii) Answer PART C and PART D in the Answer Booklet. Start each answer on a new

page.

3. Do not bring any material into the examination room unless permission is given by theinvigilator.

4. Please check to make sure that this examination pack consists of:

i) the Question Paperii) an Answer Booklet - provided by the Faculty

iii) a True/False Answer Sheet - provided by the Facultyiv) an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of10printed pages Hak Cipta Universiti Teknologi MARA CONFIDENT IAL

8/6/2019 2006-S1

2/10

CONFIDENTIAL 2 BM/APR 2006/MGT162/160

PART A

Mark (T) for true and (F) for False statements on the answer sheet provided.

1. Determining who reports to whom is part of controlling function.

2. Conceptual skills become less important as a manager moves to higher managementlevel.

3. Unity of command is the number of subordinates a manager can supervise efficientlyand effectively.

4. Reading is a form of communication.

5. Communication is a process in which sender, messages, channels, and receiversremain constant or static.

6. Food, air, water and shelter are all security needs and form the lowest level inMaslow's hierarchy.

7. The most ideal leadership style according to Blake and Mouton in their managerialgrid is 1,9.

8. Organizational, Interpersonal, and Informational are the three broad strategies of

managerial roles identified by Henry Mintzberg.

9. The more encoding matches the message sent, the more effective thecommunication.

10. "Decisional roles" exist when a manager have to disseminate information forindividuals within and outside the organization.

11. Bonnie Bobson holds the title of Plant Manager in the Green Tree ManufacturingCompany. She would be classified as a top manager.

12. An organization is said to be centralized if power and authority is delegated from

higher levels to lower levels of the organization.

13. A person is said to have coercive power if he has the ability to reprimand, demote,withhold pay raises, or fire employees.

Hak Cipta Universiti Teknologi MARA CONFIDENTIAL

8/6/2019 2006-S1

3/10


14. Planning and controlling has no link because both are separate functions ofmanagement.

15. Contingency approach to leadership suggests that there is one style that isapplicable to all situations.

16. The communication network of an organization which is informal and which is notofficially sanctioned by management is known as the grapevine.

17. Quality is the totality of features and characteristics of a product or service thatdetermines its ability to satisfy stated or implied needs.

18. When a computer company sets up sales department for home users and smallbusiness users, the structure used is division by customer.

19. Motivation is an internal state of mind that makes certain outcomes appear attractive.

20. The regulation of one or more organization activities to facilitate goal attainment isknown as control.


8/6/2019 2006-S1

4/10


PART B (20 MARKS)

Choose the most correct answer for each question and mark it on the ObjectiveAnswer Sheet provided.

1. In the Hersey and Blanchard situation theory, the leadership style characterized byhigh task and high relationship behaviour is called .

A. tellingB. sellingC. participatingD. delegating

2. Which of the following is (are) organization(s)?

A. HospitalB. Universiti Technologi MaraC. Burger KingD. All of the above

3. When Encik Kamaruddin, CEO of Kamar Electric, sets goal for every Kamar ElectricBusiness to be the first or second in its industry, he has engaged in .

A. planning

B. organizingC. leadingD. controlling

4. Self- actualization refers to people's need to

A. feel secureB. have social interactionC. achieve the highest level they are capable ofD. get recognition


8/6/2019 2006-S1

5/10


5. What barrier to communication exist when two people attach different meanings tothe same word?

A. JargonB. SemanticsC. SynecticsD. Dialog

6. In which type of organization is considerable amount of authority passed down fromtop management to lower management.

A. CentralizedB. FunctionalC. Expert

D. Decentralized

7. Plans developed for recurring activities are called .

A. single use planB. operating planC. tactical planD. standing plan

8. According to , a leader not only motivates their workers, but also assistthem to gain "maturity".

A. Mouton and BlakeB. Path goal approachC. Traits theoryD. Hersey and Blanchard

9. Azura is facing a decision where she cannot assess the probability of occurrence forthe various state of nature. This type of decision-making situation is known as

A. decision making under risk

B. decision making under uncertaintyC. decision- making under pressureD. decision- making under certainty


8/6/2019 2006-S1

6/10


10. Which is NOT a benefit of delegation?

A. It leads to a more involved workforce.B. It leads to a better decision- making.C. It lead to a less empower workforce.D. It facilitates employee development.

11. When Robert Crandall, Chairman of American Airlines, first introduced super saverfares and made "frequent flier" programs possible, he is performing therole.

A. entrepreneurB. leaderC. resource allocator

C. Non of these

12. Raj is a plant manager for Bell Electronics. This morning he presented two retiringemployees with certificates of appreciation and gold watches. What managerial wasRaj fulfilling?

A. LeaderB. DisseminatorC. FigureheadD. Resource allocator

13. In her role as supervisor of a diverse workforce, Tyra says she uses whatever style of

management seems to fit individual employees needs. Her management styleconforms to which theory of management?

A. Participative managementB. TQMC. The Contingency approachD. Theory Y

14. planning focuses on determining the day-to-day activities in theorganization.

A. Operational

B. ContingencyC. AdministrativeD. Strategic


8/6/2019 2006-S1

7/10


15. Who of the following is recognized for contributing to the concept of "quality circles"?

A. Joseph JuranB. Kaoru IshikawaC. Edward DemingsD. Homer Sarasohn

16. All of the following are basic components of a total quality management strategyEXCEPT:

A. employee involvementB. technologyC. materials

D. all of the above are basic components of total quality management strategy.

17. All of the following are examples of nonverbal communication EXCEPT:

A. a sales meetingB. facial expressionC. style of dressD. distance between two people

18. A is an example of middle manager.

A. chief executive officerB. presidentC. supervisorD. division head

19. control method focus on what occurs during the work process.

A. Pre- actionB. SteeringC. Screening or Yes/ NoD. Post-action


8/6/2019 2006-S1

8/10


20. Job security and salary in an organization are examples of

A. satisfier factorB. growth factorsC. existence factorD. hygiene factors


8/6/2019 2006-S1

9/10


SECTION C (30 MARKS)

QUESTION 1

Briefly discuss the FOUR (4) functions of management.(6 marks)

QUESTION 2

Briefly explain TWO (2) types of communication channels under vertical communication.(6 marks)

QUESTION 3

Write short notes on the following:

a) Unity of commandb) Decentralizationc) Empowerment

(2 marks)(2 marks)(2 marks)

QUESTION 4

Explain the THREE (3) basic skills required by managers.(6 marks)

QUESTION 5

Explain with examples, any THREE (3) types of control.(6 marks)


8/6/2019 2006-S1

10/10


SECTION D (30 MARKS)

QUESTION 1

With the aid of a diagram, describe the leadership styles developed by Hersey andBlanchard.

(10 marks)

QUESTION 2

Explain with examples, French and Raven's bases or sources of power.(10 marks)

QUESTION 3

a) Briefly explain programmed and non-programmed decision.(4 marks)

b) Identify and explain the three (3) conditions in decision- making. Give examples.(6 marks)

QUESTION 4

a) Define management from the Islamic Perspective.

(2 marks)

b) List and explain four (4) principles of an effective Islamic Leader.(8 marks)

QUESTION 5

In managing organizations, managers often face barriers to effective communication.Discuss five (5) barriers to effective communication and explain methods to overcome them.

(10 marks)

END OF QUESTION PAPER


2006-s1

Documents