2007 baltimore area kosher community survey - final survey report

2007 Baltimore Area Kosher Community Survey

Final Report

Date of Release October 30, 2007

Kosher Community Surveys LLC www.kosher-community-surveys.com

Table of Contents

Best of Kosher Baltimore................................. 2 Complete Survey Results ............................... 5

Stores/Butchers...................................... 5 Restaurants............................................ 7 Bakeries ................................................. 14

Baltimore Kosher Directory.............................. 19

Restaurants............................................ 19 Bakeries ................................................. 22 Caterers ................................................. 23 Stores/Butchers...................................... 25 Other ...................................................... 26 Kosher Supervision Authorities .............. 27 Kosher Blogs & Web Sites ..................... 28

End Notes........................................................ 29

© 2007 Kosher Community Surveys LLC All rights reserved.

Kosher Community Surveys logo is a trademark of Kosher Community Surveys LLC.

Over 300 participants took the time to share their opinions on kosher establishments in the second annual Baltimore Area Kosher Community Survey – a 50% increase over last year’s participation. Baltimore’s kosher consumers are interested in making themselves heard and Kosher Community Surveys helps them do so. This year’s survey provides a foundation for some expected changes in the area’s kosher market this year, including new ownership at the Brasserie (now Amanda’s), the opening of a kosher Subway, the opening of a Dougie’s Express, and the closing of Liebes Deli. We encourage you to congratulate the winners of this year’s survey (shown on pages 2-4) as well as give words of encouragement to the other establishments that serve the community. Kosher Community Surveys looks forward to next year’s survey! Happy (Kosher) Eating, Neil Rosenbaum

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Best Of Kosher Baltimore

Overall Winners Best Kosher Restaurant:

David Chu’s China Bistro (2 years in a row!)

Best Kosher Restaurant Runner-Up:

Knish Shop

* * * Best Kosher Bakery:

Goldman’s Kosher Bakery (2 years in a row!)

Best Kosher Bakery Runner-Up:

Dunkin’ Donuts

* * * Best Kosher Store/Butcher:

Wasserman & Lemberger (2 years in a row!)

Best Kosher Store/Butcher Runner-Up:

Shlomo’s Kosher Meat Market (2 years in a row!)

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Best of Kosher Baltimore Category Winners

Notes on the Awards:

In order to qualify for winning recognition, an establishment must have received at least 75 evaluations. For the category winners, the top establishments were determined by adding together the percentage of customers who ranked the establishment “good” or “excellent” in the each category. For the overall winners, the good and excellent percentages of all the categories were totaled together. In the Bakeries category, because Krispy Kreme has a very limited product selection (i.e., only donuts), it was deemed ineligible to receive an award.

Stores/Butchers Winners

Service Quality Wasserman & Lemberger Environment

(Décor/Appearance/ Cleanliness)

Wasserman & Lemberger

Selection Wasserman & Lemberger Quality of Fresh &

Prepared FoodsWasserman & Lemberger

Price Shlomo’s Kosher Meat Market

Runners-up

Service Quality Shlomo’s Kosher Meat Market

Environment (Décor/Appearance/

Cleanliness)

Shlomo’s Kosher Meat Market

Selection Seven Mile Market Quality of Fresh &

Prepared FoodsShlomo’s Kosher Meat Market

Price Wasserman & Lemberger

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Restaurants Winners

Food Quality Knish ShopDavid Chu’s

AccentsService Quality David Chu’s


Cleanliness)

David Chu’s

Value David Chu’s Runners-up

Food Quality Goldberg’s

Service Quality Knish ShopMilk & Honey


Cleanliness)

Eden Café (Owings Mills)

Value Milk & Honey

Bakeries Winners

Food Quality Goldberg’s Goldman’s

Service Quality Goldman’s Selection Goldman’s


Cleanliness)

Goldman’s

Value Dunkin’ Donuts Runners-up

Food Quality Dunkin’ Donuts

Service Quality Schnell & Azman Dunkin’ Donuts

Goldberg’s Pariser’s

Selection Dunkin’ Donuts Environment

(Décor/Appearance/ Cleanliness)

Schnell & Azman Pariser’s

Value Goldman’s

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Complete Survey Results: Stores/Butchers

Shlomo's Kosher Meat Market Poor Fair Good V.Good Excellent

Service quality 3% 4% 17% 36% 40%

Environment (Cleanliness/layout) 7% 13% 30% 33% 15%

Selection of merchandise 2% 6% 22% 37% 31%

Quality of fresh & prepared foods 2% 2% 20% 29% 43%

Price 0% 2% 32% 39% 26%

Number of respondents for this store: 94 Summary of Comments: Customers appreciate that Shlomo’s carries both fish and meat products (of good quality, too). The establishment’s staff is seen as friendly and relatively helpful. Shlomo’s delivery service is seen as a definite plus. Apparently, delivery allows customers to avoid the store itself which survey participants report as dirty and where service is slow (e.g., orders are not ready on time).

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Seven Mile Market Poor Fair Good V.Good Excellent





Price 11% 22% 32% 26% 7%

Number of respondents for this store: 264 Summary of Comments: Strengths of Seven Mile Market include its ability to offer one-stop kosher shopping; providing a good selection of products; and carrying some unique items not sold in other stores. A major area in need of improvement is customer service. One aspect mentioned many times by customers is the attitude and unfriendliness of cashiers. Customers also suggest more effort be put into cleaning the store and into considering a new store layout that would be less cramped. Finally, patrons request more attention to removing dated items still on the shelves.

Wasserman & Lemberger Poor Fair Good V.Good Excellent





Price 4% 9% 31% 42% 14%

Number of respondents for this store: 158 Summary of Comments: A number of survey respondents labeled this store as the “best in Baltimore.” Written comments focus on two strengths: service and meat. The quality of customer service is mentioned a number of times. In particular, patrons describe the staff as helpful, knowledgeable and friendly. The quality of the meat is characterized as very good (albeit on the expensive side). Even with good service, it appears that one cannot avoid long lines – customers recommend calling ahead with your order, even then expect to wait.

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Full Survey Results: Restaurants

Accents Grill on the Atrium

Poor Fair Good V.Good Excellent

Food quality 1% 2% 11% 37% 49%


Environment (cleanliness/

appearance/décor) 1% 5% 20% 36% 37%

Value 5% 17% 30% 33% 16%

Number of respondents for this store: 203 Summary of Comments: Overall, customers appear to enjoy their experience at Accents. Written comments include good remarks about menu selection, quality of food, and service. Regarding service, the quality appears to vary: many people said good, while others noted OK, and others had negative experiences. Customers focus on one particular negative aspect of this establishment – the system for ordering and waiting for food. Customer flow feels disorganized and unmanaged. Patrons are not allowed to order deli on the “main line” at certain times. Take out and sit-down have the same counter and therefore the same wait. Having wait staff take orders from seated customers would be an improvement. Speed of service could be improved as well.

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Caramels Poor Fair Good V.Good Excellent

Food quality 10% 19% 33% 27% 12%




Value 9% 8% 44% 32% 8%

Number of respondents for this store: 103 Summary of Comments: Pizza and falafel top the dishes served at Caramels, according to customers written comments. While the owners are seen as friendly and helpful, the restaurant’s staff is not seen so positively. Areas needing improvement include making the food ordering process more organized, cutting down on the greasiness of the food, and cleaning up the establishment.

Cocoaccino’s Poor Fair Good V.Good Excellent

Food quality 3% 3% 18% 39% 37%




Value 8% 24% 29% 28% 11%

Number of respondents for this store: 133 Summary of Comments: Baltimore kosher consumers appreciate that Cocoaccino’s offers a dairy restaurant alternative to the area that is also chalav yisrael. Written comments describe the food in a positive manner most of the time. Coffee and the fresh salads were mentioned most often as worthy purchases. Customers suggest that the ordering process be made more efficient and organized. In addition to having the restaurant add more hours in the morning and evening, patrons also suggest the currently limited late afternoon/evening menu be expanded.

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David Chu's China Bistro Poor Fair Good V.Good Excellent

Food quality 2% 3% 10% 33% 52%


Environment (Cleanliness/


Value 2% 5% 19% 34% 40%

Number of respondents for this store: 235 Summary of Comments: Overall, written comments praised the restaurant’s food and service. Phrases used by customers were “Best in Baltimore,” “great food,” and “professionally run.” People actually enjoy eating at the restaurant – because of the pleasant décor and environment. At the same time, some customers feel the surroundings are too crowded at times. The restaurant has some service hiccups: some people have negative experiences with wait staff, particularly regarding feeling rushed to finish a meal. While David Chu’s quantitative scores and written comments were overwhelmingly positive, there is a significant minority of people who feel that the restaurant has headed in negative direction under new management.

Eden Cafe (Park Heights JCC) Poor Fair Good V.Good Excellent

Food quality 4% 7% 25% 44% 19%




Value 5% 11% 33% 38% 14%

Number of respondents for this store: 142 Summary of Comments: Baltimore consumers very much appreciate the pleasant environment of the Eden Café, particularly the nice space. The food is described as generally good, albeit on the expensive side. One main critique of this establishment is the speed of service. People feel that there is not enough staff either on front end or in the kitchen. Customers have to wait long time to give orders and get food cooked. Another area for improvement is the limited selection of food.

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Eden Cafe (Owings Mills JCC) Poor Fair Good V.Good Excellent

Food quality 4% 9% 22% 31% 33%




Value 7% 7% 33% 36% 18%

Number of respondents for this store: 45 Summary of Comments: There were not a sufficient number of written comments to create a summary.

Goldberg’s Bagels Poor Fair Good V.Good Excellent

Food quality 1% 3% 14% 37% 44%




Value 3% 5% 35% 40% 17%

Number of respondents for this store: 180 Summary of Comments: Given that this establishment has the word “bagel” in its name, it is fortunate that customers consistently give this baked goods provider’s bagels very good remarks. Some of the sandwiches received positive marks written comments as well. With a brand new location this year, Goldberg’s Bagels may remedy many common deficiencies noted by its customers, including not enough space, lines not being well organized, and insufficient cleanliness. Customers also have observed that not all staff is properly trained in efficient, attentive customer service. Service can be slow and one particular staff member appears to make inappropriate remarks to customers. Finally, consumers also request that Goldberg’s consider staying open more hours.

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The Knish Shop Poor Fair Good V.Good Excellent

Food quality 1% 3% 10% 40% 46%




Value 3% 12% 26% 37% 22%

Number of respondents for this store: 121 Summary of Comments: While the Knish Shop has a very small eating area, the establishment received consistently good food comments. Some consider this place to have the “best subs in town.” Shabbat take-out is highly recommended. Customers remarked that the Knish Shop has good customer service with a friendly, positive approach. While the establishment is considered to have fair prices for many items, some dishes are seen as too expensive.

KosherBite/KB Szechuan Poor Fair Good V.Good Excellent

Food quality 8% 24% 31% 26% 11%




Value 7% 18% 41% 26% 8%

Number of respondents for this store: 179 Summary of Comments: In their written comments, customers of this establishment recommended the schwarma as well as noting that KosherBite has a good selection of wines. Some patrons have noted that the restaurant has been redecorated somewhat. At the same time, consumers have a number of suggestions for improvement. First, a more concerted effort to keep the establishment clean would be appreciated -- tables are not always cleaned, the floor is often not swept, bathrooms are not clean, and the back entrance is also quite dirty. Second, counter staff is generally not viewed positively – they are seen to offer slow service and have a negative attitude toward customers. Customers recommend to other kosher consumers to use available coupons to make the cost of the food more reasonable.

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Mama Leah's Gourmet Kosher Pizza Poor Fair Good V.Good Excellent

Food quality 3% 3% 20% 39% 35%




Value 3% 11% 36% 37% 12%

Number of respondents for this store: 182 Summary of Comments: Mama Leah’s gets positive comments for the product that it should – pizza. Many people say that that this restaurant has the “best pizza in the area.” The establishment’s whole wheat pizza is noted as a unique offering. The staff gets pretty good marks from customers, and the restaurant itself is seen as sufficiently clean. On the needs-improvement side, the salads need work and there is consistent slowness is getting orders complete. Customers recommend to other consumers to call ahead with your order – even if you are eating at the establishment.

Milk and Honey Bistro Poor Fair Good V.Good Excellent

Food quality 4% 4% 16% 36% 40%




Value 4% 5% 23% 42% 26%

Number of respondents for this store: 137 Summary of Comments: The food at Milk and Honey Bistro is described as homey and “very heimeshe.” One person summed it up: “It’s like having a home-cooked meal.” The buffet was recommended a number of times. At the same time, for some dishes, customers question the quality of ingredients (e.g., margarine instead of butter, frozen vegetables in soup). The owners are seen as very nice people and the staff as pleasant. The environment of the restaurant could be fixed up a bit. People do not like the atmosphere, which is described as dingy. Comments suggest that it is time to reevaluate the décor to make the eating experience more pleasurable.

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Royal Restaurant Poor Fair Good V.Good Excellent

Food quality 3% 9% 34% 29% 24%




Value 3% 16% 31% 35% 16%

Number of respondents for this store: 117 Summary of Comments: The Royal Restaurant tended to get negative written comments although the numerical scores did not seem to be as negative. On the positive side, people suggest the buffet was worth checking out and the restaurant was the location for many simchas they had attended. On the negative side of comments, one major area identified for improvement is service. Another area suggested for upgrading is improvement of the physical environment of the restaurant.

Tov Pizza Poor Fair Good V.Good Excellent

Food quality 5% 8% 30% 34% 24%




Value 3% 10% 31% 38% 18%

Number of respondents for this store: 176 Summary of Comments: Tov Pizza is seen as providing a very good selection of items for a pizza joint. The establishment’s owner is also recognized for the positive things he does for the community. In the written comments, there was wide disagreement on the quality of the pizza. For some, it is the best in Baltimore, for others it is good, and others do not like the taste at all. Even so, numerical scores are fairly good. One particular area of suggested improvement was to clean the premises more often. Customers also request the elimination of credit card minimums.

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Full Survey Results: Bakeries

Sion's Bakery Poor Fair Good V.Good Excellent

Food quality 5% 5% 3% 40% 48%


Selection 10% 8% 25% 34% 22%


appearance/ décor) 5% 5% 18% 45% 28%

Value(relationship between

quality and price) 2% 8% 15% 37% 39%


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Schmell & Azman Uptown Bakery Poor Fair Good V.Good Excellent

Food quality 1% 15% 22% 45% 17%


Selection 4% 17% 35% 30% 15%



Value (relationship between



Pariser's Bakery Poor Fair Good V.Good Excellent

Food quality 0% 6% 30% 32% 33%


Selection 2% 7% 31% 36% 24%






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Dunkin’ Donuts (Fallstaff or Old Court) Poor Fair Good V.Good Excellent

Food quality 3% 6% 20% 44% 27%


Selection 2% 4% 22% 40% 32%





Number of respondents for this store: 177 Summary of Comments: For Dunkin’ Donuts, customers identified a number of strengths for the establishment: good hours of operation, tasty coffee, and good donuts (ed.: one would hope). The products sold by Dunkin’ Donuts are considered to present a good value to the consumer. Last, customers noted that the staff is generally able to handle crowds well.

Krispy Kreme Donuts Poor Fair Good V.Good Excellent

Food quality 2% 2% 6% 32% 58%


Selection 2% 2% 19% 39% 39%






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Goldman's Kosher Bakery Poor Fair Good V.Good Excellent

Food quality 1% 1% 15% 37% 46%


Selection 1% 1% 8% 45% 45%





Number of respondents for this store: 131 Summary of Comments: Customers of Goldman’s gave particular positive mention in their written comments to this establishment’s cakes. This bakery is seen as having a good selection of products overall. The number system for taking orders is appreciated by consumers, but staff should make sure that no one is skipped. With respect to service, comments were mixed. A little more than a majority had a positive experience with their customer service, but a significant minority describe negative occurrences. Last, patrons of Goldman’s are not fond of the credit card minimum.

Goldberg's New York Bagels Poor Fair Good V.Good Excellent

Food quality 1% 1% 17% 30% 52%


Selection 3% 9% 25% 32% 31%





Number of respondents for this store: 139 Summary of Comments: There were not a large number written comments for Goldberg’s (however, see the comments for Goldberg’s in the restaurant section of the report). Overall, comments repeatedly gave kudos to the establishment’s bagels. Some consumers also mentioned enjoying the bakery’s challah. Presumably, because the community likes the bagels as much as they do, there are frequent waiting lines to purchase bagels.

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Seven Mile Market’s Bakery Poor Fair Good V.Good Excellent

Food quality 4% 16% 38% 33% 9%


Selection 8% 31% 32% 26% 4%






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Baltimore Kosher Directory

Restaurants Accents Grill on the Atrium 2839 Smith Avenue Baltimore, MD 21209 410-602-2224 www.accentskosher.com Supervision: Star-K Amanda’s Pomona Square 1700 Reisterstown Road Baltimore, MD 21208 410-484-0476 Supervision: Star-K Caramels 700 Reisterstown Road Baltimore, MD 21208 410-486-2365 Supervision: Star-K

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David Chu's China Bistro 7105 Reisterstown Road Baltimore, MD 21215 410-602-5008 Supervision: Star-K EDEN Cafe at Owings Mills JCC 3506 Gwynbrook Ave. Baltimore, MD 21117 410-602-7888 Supervision: Star-K EDEN Cafe at Park Heights JCC 5700 Park Heights Avenue Baltimore, MD 21215 410-602-7888 Supervision: Star-K Goldberg's Kosher Bagels 708 Reisterstown Road Baltimore, MD 21208 410-415-7001 Supervision: Star-K Note: In process of moving

KosherBite/KB Szechuan 6309 Reisterstown Road Baltimore, MD 21215 410-358-6349 Supervision: Star-K Knish Shop, The 508 Reisterstown Rd. Baltimore, MD 21208 410-484-5850 Supervision: Star-K Mama Leah's Gourmet Kosher Pizza 1852 Reisterstown Road Suite 108 Pikesville, MD 21208 410-653-7600 www.mamaleahspizza.com Supervision: Star-K

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Melatte 1550 Orleans Street Baltimore, MD 21231 410-502-2936 www.melatte.com Supervision: Star-K supervises the items, not the establishment Milk and Honey Bistro Inc. 1777 Reisterstown Road Baltimore, MD 21208 410-486-4344 Supervision: Star-K & Rabbinical Council of Greater Washington Royal Restaurant 7002-A Reisterstown Road Colonial Village Shopping Ctr. Baltimore, MD 21215 410-484-3544 www.royalkosherrestaurant.com Supervision: Star-K

Tov Pizza 6313 Reisterstown Road Baltimore, MD 21215 410-358-5238 www.tovpizza.com Supervision: Kof-K

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Bakeries Dunkin' Donuts (Fallstaff) 7000 Reisterstown Road Baltimore, MD 21215 410-764-6846 Supervision: Rabbi Salfer Dunkin' Donuts (Old Court) 1508 Reisterstown Road Baltimore, MD 21208 410-764-6846 Supervision: Rabbi Salfer Goldberg's Kosher Bagels 708 Reisterstown Road Baltimore, MD 21208 410-415-7001 Supervision: Star-K Note: In process of moving

Goldman's Kosher Bakery Fallstaff Shopping Center 6848 Reisterstown Road Baltimore, MD 21215 410-358-9625 Supervision: Star-K Krispy Kreme - Owings Mills 10021 Reisterstown Road Owings Mills, MD 21117 410-356-2655 Supervision: Star-D Notes: Non-Cholov Yisroel Pariser's Bakery 6711 Reisterstown Road Baltimore, MD 21215 410-764-1700 Supervision: Star-K Schmell & Azman Uptown Bakery 7006 Reisterstown Road Baltimore, MD 21215 410-484-7343

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Supervision: Star-K Sion's Bakery 302 Reisterstown Road Baltimore, MD 21208 443-548-0370 Supervision: Star-K

Caterers Catering by Weiss 8 Gwynns Mill Court Owings Mills, MD 21117 443-394-8338 800-459-0009 www.cateringbyweiss.com Supervision: Star-K & Rabbinical Council of Greater Washington Catering by Yaffa, Inc. 4311 Old Milford Mill Road Baltimore, MD 21208 410-486-3325 www.cateringbyyaffa.com Supervision: Star-K Dovid Elgamil Catering 3809 Clarks Lane, Suite 301 Baltimore, MD 21215 410-764-1263 Supervision: Star-K

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Ester's Catering 6312 Benhurst Road Baltimore, MD 21209 410-358-2306 Supervision: Star-K Milk and Honey Bistro Inc. 1777 Reisterstown Road Baltimore, MD 21208 410-486-4344 Supervision: Star-K & Rabbinical Council of Greater Washington O'Fishel 700 Rockland Hills Drive Baltimore, MD 21209 410-764-3474 Supervision: Star-K Dahan of Washington 14670 Southlawn Lane Rockville, MD 20850 301-294-8445 Supervision: Rabbinical Council of Greater Washington

Oakleaf Catering Group 5805 Oakleaf Avenue Baltimore, MD 21215 888-795-5550 Supervision: Rabbinical Council of Greater Washington Orli Catering 3103 Northbrook Road Baltimore, Maryland 21208 410-653-5252 Supervision: Rabbinical Council of Greater Washington Sara's Fine Catering 4860 Boiling Brook Parkway Rockville, MD 20852 301-468-0400 www.sarasfinecatering.com Supervision: Rabbinical Council of Greater Washington

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Signature Kosher Catering by Max's 2319 University Boulevard West Wheaton, MD 20902 301-949-6297 www.TheShalomGroup.com Supervision: Rabbinical Council of Greater Washington

Stores/Butchers

Shlomo's Kosher Meat Market 506 Reisterstown Road Baltimore, MD 21208 410-602-7888 Supervision: Star-K & Rabbinical Council of Greater Washington Wasserman & Lemberger 7006-D Reisterstown Road Baltimore, MD 21215 410-486-4196 Supervision: Rabbi Hopfer/Star-K & Rabbinical Council of Greater Washington Seven Mile Market 4000 Seven Mile Lane Baltimore, MD 21208 410-653-2000 www.sevenmilemarket.com Notes: All packaged products from Bakery, Dairy Department, Fresh Meat, Fish, Deli, Prepared Foods under Star-K when stated on sign/label.

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Other Candy Store 7002 Reisterstown Road Baltimore, MD 21215 410-653-9900 www.thecandystoreonline.com Supervision: Star-K Frosty's Shaved Ice LLC 120 Reisterstown Road Pikesville, MD 21208 Supervision: Star-K Platter Palace 3112 Parkington Avenue Baltimore, MD 21215 410-358-7835 Supervision: Star-K

Rita's Italian Ice 15430-C Old Columbia Pike Burtonsville, MD 20866 301-421-0013 Supervision: Star-D Rita's Italian Ice 11700 Reisterstown Rd. Reisterstown, MD 21136 410-833-9744 Supervision: Star-D

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Kosher Supervision Organizations

Star-K Kosher Certification 122 Slade Avenue Suite 300 Baltimore, Maryland 21208 410-484-4110 Fax: 410-653-9294 www.star-k.org [email protected] Rabbinical Council of Greater Washington/ Vaad Harabanim of Greater Washington 11161 New Hampshire Ave, Suite 402 Silver Spring, MD 20904 301-593-0336 Fax: 301-593-1115 www.capitolk.org [email protected]

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Web Sites

Relating to Kosher Food Kosher Community Surveys www.kosher-community-surveys.com Home of all things about kosher community surveys!

* * * The following web sites are not affiliated with Kosher Community Surveys LLC, but are listed here because they might be of interest. Presence Blog presence.baltiblogs.com A Baltimore-based blog that includes commentary on a wide variety of issues, including kosher food. The Kosher Blog www.kosherblog.net The Kosher Blog is a major compendium of recipes, product and restaurant reviews, industry gossip, and miscellaneous information about real kosher-living “issues that simply can’t be found elsewhere” on the Internet.

Kashrut.com www.kashrut.com This site has a variety of kosher-related resources, including kosher food alerts, kosher travel, articles about kosher food processing. Critically Kosher www.criticallykosher.org “Critically Kosher is a blog dedicated to the Baltimore-Washington kosher community.” Kashrus Magazine www.kashrusmagazine.com A periodical and website containing articles and information on kashrut issues and standards.

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End Notes • Kosher Community Surveys LLC has enjoyed conducting

this year’s kosher community survey. We welcome your comments/suggestions to improve the survey for next year.

• We hope that survey information will provide the

community with a new resource for kosher food as well as provide establishment owners valuable information on how to better serve their customer’s needs.

• The information reflected in this report is intended to be as

accurate as possible as of the date of this publication; however, information can change over time. It is recommended that you call an establishment directly or the appropriate kosher supervision authority for the most up-to-date information.

• Obtain information about Kosher Community Surveys LLC

at www.kosher-community-surveys.com. • Any thoughts? Contact us at feedback@kosher-

community-surveys.com.

© 2007 Kosher Community Surveys LLC

2007 baltimore area kosher community survey - final survey report

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