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    ROYAL DUTCH SHELL plc2010 INVESTOR FACTSHEET

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    Upstream International manages the upstreambusiness outside the Americas. It searches or and recoverscrude oil and natural gas, liquefes and transports gas and

    operates the upstream and midstream inrastructurenecessary to deliver oil and gas to market. UpstreamInternational also manages the global LNG business andthe wind business in Europe. The activities are organisedwithin geographical units, some business-wide managedactivities and supporting activities.

    Upstream Americas manages the upstream business inNorth and South America. It searches or and recoverscrude oil and natural gas, liquefes and transports gasand operates the upstream and midstream inrastructurenecessary to deliver oil and gas to market. Upstream

    Americas also extracts bitumen rom oil sands that isconverted into synthetic crude oil. Additionally, it managesthe US based wind business. It comprises operationsorganised into business-wide managed activities andsupporting activities.

    Downstream manages Shells manuacturing, distributionand marketing activities or oil products and chemicals.

    These activities are organised into globally managedclasses o business, including chemicals, some regionallyand globally managed activities and supporting activities.

    Manuacturing and supply includes refning, supply andshipping o crude oil. Marketing sells a range o productsincluding uels, lubricants, bitumen and liquefed petroleumgas (LPG) or home, transport and industrial use. Chemicalsproduces and markets petrochemicals or industrialcustomers, including the raw materials or plastics, coatingsand detergents used in the manuacture o textiles, medicalsupplies and computers. Downstream also trades Shellsow o hydrocarbons and other energy related products,supplies the Downstream businesses, markets gas andpower and provides shipping services. Downstream alsooversees Shells interests in alternative energy (excluding

    wind) and CO2 management.

    Projects & Technoloy manages the delivery o Shellsmajor projects and drives the research and innovation tocreate technology solutions. It provides technical servicesand technology capability covering both Upstream andDownstream activities. It is also responsible or providingunctional leadership across Shell in the areas o saetyand environment and contracting and procurement.

    OUR BUSINESS

    2 ROAL DUTC SELL PLC

    gAS AND

    ELECTRICITY

    n Industrial use

    n Domestic use

    REFINED OIL

    PRODUCTS

    n (Bio) Fuelsn Lubricantsn Bitumen

    n Liquefedpetroleum gas

    CHEICAL

    PRODUCTS

    USED FOR

    n Plastics

    n Coatings

    n Detergents

    A

    B

    C DE

    F

    H

    J

    K

    I

    L

    Ng

    n Exploring or oil and gas A

    n Developing felds B

    n Producing oil and gas C

    n Mining oil sands D

    n Extracting bitumen E

    n Liqueying gas by cooling (LNG) F

    n Regasiying LNG G

    n Converting gas to liquid products

    (GTL) H

    n Generating wind energy I

    n Refning oil into uels and lubricants J

    n Producing petrochemicals K

    n Developing biouels L

    n Trading M

    n Retail sales N

    n Managing CO2 emissions

    n Supply and distribution

    n Business-to-business sales

    UPSTREA DOWNSTREA

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    ROAL DUTC SELL PLC 3

    STRATEgY

    Our strategy seeks to reinorce our position as a leader inthe oil and gas industry in order to generate competitiveshareholder returns while helping to meet global energydemand in a responsible way. Intense competition willremain or access to resources by our Upstream businessesand new markets by our Downstream businesses.We believe our technology, project-delivery capability andoperational excellence will remain key dierentiators or ourbusinesses. In Upstream, we ocus on exploration or newoil and gas reserves and developing major projects whereour technology and know-how adds value to the resourceholders. In our Downstream businesses, our emphasisremains on sustained cash generation rom our existingassets and selective investments in growth markets. We willcontinue to ocus on capital and cost discipline. We expect

    around 80% o our capital investment in 2010 to be in ourUpstream projects. In Downstream, we aim to maintainrelatively steady capital employed.

    Meeting the growing demand or energy worldwide inways that minimise environmental and social impact is amajor challenge or the global energy industry. We arecommitted to improving energy efciency in our ownoperations, supporting customers in managing their energydemands and continuing to research and developtechnologies that increase efciency and reduce emissionsin oil and gas production.

    Our commitment to technology and innovation continues tobe at the core o our strategy. As energy projects becomemore complex and more technically demanding, webelieve our technical expertise will be a deciding actor inthe growth o our businesses. Our key strengths include thedevelopment and application o technology, the fnancialand project-management skills that allow us to deliver largeoil and gas projects, and the management o integratedvalue chains. We leverage our diverse and global businessportolio and customer-ocused businesses built around thestrength o the Shell brand.

    OUTLOOK

    We have defned three distinct layers or Shells strategydevelopment: near-term perormance ocus, medium-term

    growth delivery and maturing next generation projectoptions.

    PERFORANCE FOCUS

    We will work on continuous improvements in operationalexcellence, with an emphasis on saety, asset perormanceand operating costs. We have frm plans in place or $1billion o cost savings in 2010, and sta reduction o some2,000 positions by the end o 2011. We expect assetsales o up to $3 billion per year as Shell exits rom

    non-core positions across the company.

    2010 STRATEGY UPDATE

    PEARL GAS TO LIID PLANT IN ATAR

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    ROAL DTCH PETROLEM COMPAN, RDSAADR & DO JONES INDSTRIAL AERAGE

    ROAL DTCH PETROLEM COMPAN, RDSA & AEX SHELL TRANSPORT & TRADING, RDSB & FTSE

    INVESTMENT HIGHLIGHTS

    CAPITAL EMPLOYED

    CUMULATIVE BUYBACKS AND DIVIDENDS

    EARNINGS (*)

    PRODUCTION GROWTH

    SHARE PERFORMANCE

    UPSTREAM CORPORATE

    DIVESTMENTS/OTHERSDOWNSTREAM

    (*)CURRENT COST OF SUPPLY EARNINGS

    $ Billion

    2005

    35

    30

    25

    20

    15

    10

    5

    0

    -5 2006 2007 2008 2009

    ROAL DUTC SELL PLC 5

    $ Billion

    UPSTREAM

    DOWNSTREAM

    2005 2012

    200

    150

    100

    50

    0

    2005 2006 2007 2008 2009

    BUYBACK

    DIVIDENDS

    0

    20

    40

    60

    80

    $ Billion

    OIL & GAS PRODUCTIONPRODUCTION FORECAST AT $70/b

    2009 2010 2012 2014

    4,000

    Kboe/d

    3,000

    2,000

    1,000

    60

    80

    100

    120

    140

    Index (End 2004 = 100)

    AEX

    2005 2006 2007 2008 2009

    160

    l lR oyal Du tc h P etr ol eum comp any and RDS A AMSTERDAM l l

    l

    Index (End 2004 = 100)

    60

    80

    100

    120

    140

    160

    2005 2006 2007 2008 2009

    l ll l Shell Trading & Transport and RDSB LONDON

    FTSE 100 l

    Index (End 2004 = 100)

    60

    80

    100

    120

    140

    160

    2005 2006 2007 2008 2009

    Royal Dutch Petroleum company and RDSA ADR NEW YORKl l ll

    DJ Industrial average

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    6 ROAL DUTC SELL PLC

    DONSTREAM TRANSPORTATION - ASTRALIA

    SHELL EMPLOEE AT RETAIL SITE ATARGAS-4 NDER CONSTRCTION

    Courtesy o atargas

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