2010 ucsd faculty and staff customer satisfaction...

2010 UCSD Faculty and Staff Customer Satisfaction Survey!


MONDAY, MARCH 15, 2010

Welcome to the 2010 UCSD Faculty and Staff Customer Satisfaction Survey!

We would like to thank you for completing this survey. Your valuable feedback will help usimprove our business departments' customer service and planning.

To begin please enter in the space below the access code located in the e-mail that you received;click the Login button. We encourage you to complete the survey in its entirety once you havestarted. However, if you must exit before submitting, you will need to log in again and completethe survey from where you have left off.

During the survey, please do not use your browser’s navigation buttons. Instead, please use theBack and Next buttons provided in the survey window.

Upon completion, you will receive a printable UCSD Bookstore coupon for a choice of one of thefollowing gift items: UCSD logo pen, urban sports bag, Personal FM scan radio or UCSD mugAND a coupon for $2 off every $10 you spend. To receive the coupon, you must click the "SubmitSurvey Response" button at the end of the survey.

Access Code:

If you have any questions regarding this survey, feel free to contact us at [email protected]

mailto:[email protected]?subject=UCSD Survey Help




Please CHECK any of the departments you have had interaction with in the last 12 months. It is very important that ALL departments thatyou have had experience with are checked because you will be asked to rate different aspects of each department in this survey.

Check All

Accommodation Counseling and Consulting Services (ACCES) Labor Relations

Administrative Computing (a division of ACT)) Mail Services

Alumni Affairs Marketplace (the on-line buying site that was launched in 2009)

Benefits Office of Development

Blink & Portal Services Office of Post Award Financial Services

Campus Bookstore Parking

Campus Catering Payroll

Central Cashier Police/Public Safety

Classification/Compensation Procurement & Contracts (formerly Purchasing)

Commute Solutions (e.g. van pool, pedal club, carpool, MTS pass sales) Receiving & Distribution

Dining Services Risk Management - Workers` Compensation

Disbursements Shipping

Employee Relations, Policy Development and Work/Life (ERPDWL) Shuttle Services

Environment, Health & Safety (EH&S) Staff Education & Development

Equal Opportunity/Staff Affirmative Action Staff Employment and Community Outreach

Equipment Management Student Business Services

Facilities Management Sunshine Market (located in new Price Center East)

Faculty & Staff Assistance Program (FSAP) Surplus Sales

General Accounting Telecom & IT Infrastructure (ACT)

Gift Processing and Administration Temporary Employment Services (TES)

Imprints - Campus Copier Services Travel & Entertainment

Imprints - Print & Copy Centers UCSD Foundation Accounting


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Do you work for any of the departments you selected?Yes No




Back to department selection page

Please select the department in which you work.Accommodation Counseling and Consulting Services (ACCES)

Administrative Computing (a division of ACT))

Alumni Affairs

Benefits

Blink & Portal Services

Campus Bookstore

Campus Catering

Central Cashier

Classification/Compensation

Commute Solutions (e.g. van pool, pedal club, carpool, MTS pass sales)

Dining Services

Disbursements

Employee Relations, Policy Development and Work/Life (ERPDWL)

Environment, Health & Safety (EH&S)

Equal Opportunity/Staff Affirmative Action

Equipment Management

Facilities Management

Faculty & Staff Assistance Program (FSAP)

General Accounting

Gift Processing and Administration

Imprints - Campus Copier Services

Imprints - Print & Copy Centers

Labor Relations

Mail Services

Marketplace (the on-line buying site that was launched in 2009)

Office of Development

Office of Post Award Financial Services

Parking

Payroll

Police/Public Safety

Procurement & Contracts (formerly Purchasing)

Receiving & Distribution

Risk Management - Workers` Compensation

Shipping

Shuttle Services

Staff Education & Development

Staff Employment and Community Outreach

Student Business Services

Sunshine Market (located in new Price Center East)

Surplus Sales

Telecom & IT Infrastructure (ACT)

Temporary Employment Services (TES)

Travel & Entertainment

UCSD Foundation Accounting

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Facilities Management does not provide services to the following locations: Bookstore, Hillcrest, Price Center, Rimac, TPC-S, UniversityExtension. Please check if you work in one of these locations.

Yes No


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If you need to change your department selection orchange the department you work for, please click here

Current Section: 1 of 44 (Includes Background Information Section)

ACCOMMODATION COUNSELING AND CONSULTING SERVICES (ACCES) - Accommodation Counseling and ConsultingServices is the division of Campus Human Resources responsible for providing disability management and jobaccommodation-related services to UC San Diego faculty and staff. If you have had interaction with the AccommodationCounseling and Consulting Services (ACCES) function within the Campus Human Resources Department in the last 12months, please answer the following questions. If not, please skip to the next section.

DIRECTIONS: Please answer the following questions based on a scale of "5" through "1," with "5" meaning you are "Extremely Satisfied" and "1" meaning you are"Not At All Satisfied." If an aspect does not apply to you, please mark the number "9" column, "Not Applicable."

ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with AccommodationCounseling and Consulting Services, how would you rate yoursatisfaction with it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with Accommodation Counseling and Consulting Services in each of the following ...

2. Understands my needs and requirements

3. Accessible to customers (via phone, voice mail, e-mail, etc.)

4. Responsive to requests or problems within an acceptable time

5. Provides effective and confidential advice, support andguidance

6. Facilitates job accommodation process

7. Knowledgeable and helpful staff

8. Effectively uses Blink & Portal Services to provide staffaccess to Accommodation Counseling and ConsultingServices information and services

9. Moving in a positive direction to better meet my department`sneeds

10. Usefulness of the information in the monthly Health andWellness Lecture Series

11. Effectiveness of the ACCES educational courses (includingEnhancing Productivity through Respect and Dignity, JobAccommodation, Best Practices in Disability Management,Employment Discrimination Law, Career Planning, andSupervisory training).

Please provide feedback that may help us improve our services.

Limit 1500 characters. Characters remaining: 1500



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ADMINISTRATIVE COMPUTING (a division of ACT) - If you have had interaction with Administrative Computing (a division ofACT) in the last 12 months, please answer the following questions. If not, please skip to the next section. (Note:Administrative Computing Services include Blink & Portal Services, TritonLink, FinancialLink, EmployeeLink, TravelLink, ISIS,IFIS, Data Warehouse, Single Signon, MarketPlace, MyLeaveBalances, MyTravel, Campus Directory.)


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with AdministrativeComputing (a division of ACT), how would you rate yoursatisfaction with it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with Administrative Computing (a division of ACT) in each of the following ...



4. Responsive to requests or problems within an acceptable time(i.e., Help Desk)

5. Provides effective advice, support and guidance

6. Facilitates problem resolution


8. Effectively uses Blink & Portal Services to provide staffaccess to Administrative Computing information and services











ALUMNI AFFAIRS - The mission of Alumni Affairs is to nurture values of leadership, philanthropy, advocacy and serviceamong the 130,000 UC San Diego alumni community, and advance UCSD Alumni Association’s mission of fostering a lifelongmutually beneficial relationship between the alumni, students and UCSD. If you have had interaction with Alumni Affairs in thelast 12 months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Alumni Affairshow would you rate your satisfaction with it during the past 12months in meeting your needs?

Next, please rate your level of satisfaction with Alumni Affairs in each of the following ...


3. Accessible to customers (via phone, voice mail, e-mail, etc)





8. Effectively uses alumni.ucsd.edu to provide staff access toAlumni Affairs information and services


10. Effectively serves as a resource on alumni participation at ourdepartmental programs and events

11. Facilitates interactions between my department and UCSDalumni

12. Communicates the role and impact of alumni both at UCSDand around the world

13. Seeks our departmental news and views in the @ucsd alumnimagazine










BENEFITS - If you have had interaction with the Benefits function within the Campus Human Resources Department in the last12 months, please answer the following questions. If not, please skip to the next section.

DIRECTIONS: Thinking only of interactions with Campus Human Resources and not those with your department human resources staff, please answer the followingquestions based on a scale of "5" through "1," with "5" meaning you are "Extremely Satisfied" and "1" meaning you are "Not At All Satisfied." If an aspect does notapply to you, please mark the number "9" column, "Not Applicable."

ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Benefits, howwould you rate your satisfaction with it during the past 12months in meeting your needs?

Next, please rate your level of satisfaction with Benefits in each of the following ...




5. Provides accurate and effective advice, support and guidance



8. Effectively uses Blink & Portal Services to provide staffaccess to Benefits information and services

9. Moving in a positive direction to better meet my needs










BLINK & PORTAL SERVICES - If you have used Blink & Portal Services (the UCSD business portal) in the last 12 months,please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Blink & PortalServices, how would you rate your satisfaction with it over thepast 12 months in meeting your needs?

Next, please rate your level of satisfaction with Blink & Portal Services in each of the following ...


3. Communication of available information and services

4. Site layout and organization (i.e., site is clear and easy tounderstand)

5. Site usability (i.e., ease of navigation)

6. Ease of access to information

7. Success in finding information in a timely manner

8. Overall quality and reliability of information











CAMPUS BOOKSTORE - If you have had interaction with the Campus Bookstore in the last 12 months, please answer thefollowing questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with the CampusBookstore, how would you rate your satisfaction with it duringthe past 12 months in meeting your department`s needs?

Next, please rate your level of satisfaction with Campus Bookstore in each of the following ...


3. Ease and convenience of ordering

4. Variety and availability of text and supplemental materials andmerchandise

5. Quality and value for the money

6. Professional and knowledgeable staff

7. Courteous and helpful staff

8. Effectively uses the web to provide staff access to CampusBookstore information and services











CAMPUS CATERING - If you have had interaction with Campus Catering in the last 12 months, please answer the followingquestions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Campus Catering,how would you rate your satisfaction with it during the past 12months in meeting your department`s needs?

Next, please rate your level of satisfaction with Campus Catering in each of the following ...




5. Provides effective advice on event planning and menuselection

6. Quality and value for the money


8. Effectively uses Blink & Portal Services to provide staffaccess to Campus Catering information and services











CENTRAL CASHIER - If you have had interaction with the Central Cashier in the last 12 months, please answer the followingquestions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with the CentralCashier, how would you rate your satisfaction with it duringthe past 12 months in meeting your department`s needs?

Next, please rate your level of satisfaction with Central Cashier in each of the following ...



4. Convenient operating hours

5. Transactions completed in an accurate and timely manner



8. Effectively uses Blink & Portal Services to provide staffaccess to the Central Cashier information and services











CLASSIFICATION/COMPENSATION - The Compensation Unit manages the job classification, compensation, and employeerecords functions. Responsibilities include classifying jobs and training departments to classify their own jobs, implementingmerit programs and wage implementations for represented employees, reviewing requests for stipends and equity increases ortraining departments to approve their own stipends and equities, assisting departments in calculating service creditcalculations for their employees, and training departments on PPS (Payroll Personnel System) data entry in cooperation withPayroll and auditing PPS changes.

DIRECTIONS: Thinking only of interactions with Campus Human Resources and not those with your department human resources staff, please answer the followingquestions based on a scale of "5" through "1," with "5" meaning you are "Extremely Satisifed" and "1" meaning you are "Not At All Satisfied." If an aspect does notapply to you, please mark the number "9" column, "Not Applicable." The services you received were provided by: Ray Rodriguez, Caprece Speaks-Toler, Pearl WhiteReyes, Mary Paul, Melody Chiles, Janice Cydell, Liz Duenas, Mary Coronado, Debbie Wenck, and/or Marcus Barnes.

ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience withClassification/Compensation, how would you rate yoursatisfaction with it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with Classification/Compensation in each of the following ...








9. Was your position reviewed for reclassification?

Yes

No

10. Were you the supervisor/manager of a staff member whose job was reviewed for reclassification?

Yes

No

11. Was the position reviewed represented by a union or non-represented (policy covered staff)?

Represented

Non Represented

12. Was the classification request approved?

Yes

No

13. Does your department have the authority to classify positions?

Yes

No

Not sure/uncertain










COMMUTE SOLUTIONS - Commute Solutions is the division of Transportation Services responsible for alternativetransportation commute options for faculty, staff and students. If you have had interaction with Commute Solutions (Vanpoolprogram, Carpool Program, Pedal Club, or MTS pass sales) in the past 12 months, please answer the following questions. Ifnot, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with CommuteSolutions, how would you rate your satisfaction with it duringthe past 12 months in meeting your department`s needs?

Next, please rate your level of satisfaction with Commute Solutions in each of the following ...


3. Accessible to customers (via phone, voicemail, e-mail, office,etc)

4. Vanpool program

5. Pedal Club

6. Carpool program

7. MTS pass sales



10. Effectively uses Blink & Portal Services to provide customersaccess to Commute Solutions information and services











DINING SERVICES - If you have had interaction with Dining Services in the last 12 months, please answer the followingquestions. If not, please skip to the next section. (Note: Dining Services does not include the Price Center Food CourtOperations, the Faculty Club, Grove Café, Che Café or Come On In! Café.)


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Dining Services,how would you rate your satisfaction with it during the past 12months in meeting your needs?

Next, please rate your level of satisfaction with Dining Services in each of the following ...


3. Cleanliness of restaurants/dining facilities

4. Convenient operating hours

5. Visually appealing menu items

6. Speed of service provided

7. Competitive prices

8. Courteous, friendly and helpful staff











DISBURSEMENTS – If you have had interaction with Disbursements in the last 12 months, please answer the followingquestions. If not, please skip to the next section. (Note: Please take the Travel section of the survey for entertainment andmileage payment authorizations)


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Indicate which of the following areas you deal with (please select all that apply)

Banking (checks, direct deposits, wires, drafts, and scrip)

Express Card (procurement card program)

Invoices (vendor invoices/bills authorized by a UCSD campus purchase order)

Payment Assistance and Resolution (vendor invoice research and resolution)

Payment Requests (Payment Authorization for: reimbursements and payments including honoraria, lecturer fees, subscriptions, gifts and awards)

2. For Disbursements policies and procedures, I would describe my level of expertise as: (Choose ONE answer only)

Expert

Very Proficient

Somewhat Proficient

Novice/Beginner

Don`t know

3. Thinking of your OVERALL experience with Disbursements,how would you rate your satisfaction with it during the past 12months in meeting your department`s needs?

Next, please rate your level of satisfaction with Disbursements in each of the following ...


5. Accessible to customers (via phone, voice mail, e-mail,information sharing such as coffee break sessions etc.)

6. Provides useful web-based training resources for Policies &Procedures and Express Card

7. Responsive to my needs and requests in a timely manner

8. Takes a collaborative approach to work with me to addressquestions or issues

9. Courteous, professional, and knowledgeable staff

10. Effectively uses Blink & Portal Services to provide contactinformation, policy guidance, etc.











EMPLOYEE RELATIONS, POLICY DEVELOPMENT AND WORK/LIFE (ERPDWL) - Employee Relations, Policy Development andWork/Life is the division of Campus Human Resources that provides policy interpretation and training, consultation, conflictresolution, employee recognition programs and work/life programs.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with EmployeeRelations, how would you rate your satisfaction with it duringthe past 12 months in meeting your department`s needs?

Next, please rate your level of satisfaction with Employee Relations in each of the following ...




5. Provides consistent and effective advice, support andguidance




9. Satisfaction with Work/Life programs (e.g. flexible workarrangements, catastrophic leave, award and recognitionprograms, etc.)

10. ERPDWL provided service to me as (check all that apply):

Supervisor needing guidance

HR contact seeking assistance

Employee with work related issue

11. Did you contact ERPDWL for assistance with (check all that apply):

Policy/bargaining unit interpretation

Job related matters

Informal conflict resolution

Work/life programs










ENVIRONMENT, HEALTH AND SAFETY (EH&S) - If you have had interaction with Environment, Health and Safety (EH&S) in thelast 12 months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Environment,Health and Safety (EH&S), how would you rate yoursatisfaction with it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with Environment, Health and Safety (EH&S) in each of the following ...




5. Provides effective advice, support, guidance andtraining/inspection programs



8. Effectively uses Blink & Portal Services to provide staffaccess to Environment, Health and Safety (EH&S) informationand services











EQUAL OPPORTUNITY/STAFF AFFIRMATIVE ACTION - Equal Opportunity/Staff Affirmative Action works in partnership with UCSan Diego community members to promote equal opportunity and awareness of the value of diversity, to ensure UC SanDiego`s good standing as a federal contractor and to provide career development resources for the retention and promotionof staff.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with EqualOpportunity/Staff Affirmative Action, how would you rate yoursatisfaction with it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with Equal Opportunity/Staff Affirmative Action in each of the following ...




5. Provides effective guidance in terms of my department`scompliance with both federal and state guidelines

6. Provides a strong and effective partnership in facilitatingdiversity


8. Effectively communicates its mission and role in supportingand fostering a diverse workforce

9. Effectively uses Blink & Portal Services to provide staffaccess to Equal Opportunity/Staff Affirmative Actioninformation and services










EQUIPMENT MANAGEMENT - If you have had interaction with Equipment Management in the last 12 months, please answerthe following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with EquipmentManagement, how would you rate your satisfaction with itduring the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with Equipment Management in each of the following ...







8. Effectively uses Blink & Portal Services to provide staffaccess to Equipment Management information and services











FACILITIES MANAGEMENT - If you have had interaction with Facilities Management in the last 12 months, please answer thefollowing questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with FacilitiesManagement, how would you rate your satisfaction with itduring the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with Facilities Management in each of the following ...


3. Accessible to customers (Trouble Desk via phone, voice mail,e-mail, etc.)


5. Quality of Custodial Services

6. Quality of Building Maintenance and Repair Services

7. Quality of Grounds Service

8. Quality of Facilities Management Fleet Services











FACULTY & STAFF ASSISTANCE PROGRAM (FSAP) - If you have had interaction with the Faculty & Staff Assistance Program(FSAP) function within the Campus Human Resources Department in the last 12 months, please answer the followingquestions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with the Faculty &Staff Assistance Program (FSAP), how would you rate yoursatisfaction with it during the past 12 months in meeting yourneeds?

Next, please rate your level of satisfaction with Faculty & Staff Assistance Program (FSAP) in each of the following ...




5. Provides effective, confidential and immediate advice, supportand guidance

6. Facilitates personal (individual/family) problem assessmentand assistance


8. Effectively uses Blink & Portal Services to provide staffaccess to Faculty & Staff Assistance Program (FSAP)information and services











GENERAL ACCOUNTING - If you have had interaction with General Accounting in the last 12 months, please answer thefollowing questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with GeneralAccounting, how would you rate your satisfaction with itduring the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with General Accounting in each of the following ...







8. Effectively uses Blink & Portal Services to provide staffaccess to General Accounting information and services











GIFT PROCESSING AND ADMINISTRATION - The unit responsible for management and processing of all incoming gifts madedirectly to UCSD and to the Foundation, including compliance with IRS and UC policy, gift recording, and donor receipting.Please note - this unit is separate from the UC San Diego Foundation Accounting group. If you have had interaction with GiftProcessing and Administration in the last 12 months, please answer the following questions. If not, please skip to the nextsection.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Gift Processingand Administration, how would you rate your satisfaction withit during the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with Gift Processing and Administration in each of the following ...







8. Effectively uses Blink & Portal Services to provide staffaccess to gift-related information and services











IMPRINTS - CAMPUS COPIER SERVICES - If you have had interaction with Imprints-Campus Copier Services in the last 12months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Imprints-CampusCopier Services, how would you rate your satisfaction with itduring the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with Imprints-Campus Copier Services in each of the following ...


3. Knowledgeable, helpful and courteous help desk staff

4. Ease and convenience of ordering

5. Timely response to service requests

6. Knowledgeable, helpful and courteous equipment repair staff

7. Reliable department copier

8. Effectively uses Blink & Portal Services to provide staffaccess to Imprints-Campus Copier Services information andservices











IMPRINTS - PRINT & COPY CENTERS - If you have had interaction with Imprints-Print & Copy Centers in the last 12 months,please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Imprints-Print &Copy Centers, how would you rate your satisfaction with itduring the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with Imprints-Print & Copy Centers in each of the following ...


3. Knowledgeable, helpful and courteous staff

4. Quality of print and copy work

5. Work completed in a timely manner

6. Operating hours that are convenient

7. Value

8. Effectively uses Blink & Portal Services to provide staffaccess to Imprints-Print & Copy Centers information andservices











LABOR RELATIONS - If you have had interaction with the Labor Relations function within Campus Human ResourcesDepartment in the last 12 months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Labor Relations,how would you rate your satisfaction with it during the past 12months in meeting your department`s needs?

Next, please rate your level of satisfaction with Labor Relations in each of the following ...

















MAIL SERVICES - If you have had interaction with Mail Services in the last 12 months, please answer the following questions.If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Mail Services,how would you rate your satisfaction with it during the past 12months in meeting your department`s needs?

Next, please rate your level of satisfaction with Mail Services in each of the following ...



4. Responsive to special requests or problems within anacceptable time

5. Accuracy and timely delivery of mail

6. Clear and accurate billing for services rendered


8. Effectively uses Blink & Portal Services to provide staffaccess to Mail Services information and services











MARKETPLACE - Introduced to the campus in 2009, Marketplace is the new on-line buying site that automates the purchase-to-pay process with hundreds of suppliers, including our on campus partners Core Bio Services and Storehouse, for 9 millionitems. The new Marketplace reinvents the purchase-to-pay process for on-line shopping with contracted suppliers includingprocesses that support shopping, approving, ordering, routing and payment. If you have used the new Marketplace buyingsite, or have been introduced to the new site in the last 12 months, please answer the following questions. If not, please skipto the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with the newMarketplace buying site, how would you rate your satisfactionwith it since it was introduced to the campus during the past12 months?

Next, please rate your level of satisfaction with the new Marketplace in each of the following ...


3. Accessible to customers (via phone, email, informationalmeetings, in-person training, on-line webinars, site/onlinehelp)


5. Ease and convenience of buying site for shopping,requisitioning and approving procurement transactions

6. The site offers the variety of goods, services and suppliersthat I need

7. Product and services offered are appropriately priced

8. The Marketplace training, customer help and online resourcesare adequate to support my day-to-day needs

9. Courteous, professional and knowledgeable staff











OFFICE OF DEVELOPMENT - The Office of Development raises philanthropic support from alumni, friends, corporations andfoundations to advance UC San Diego`s mission of research, teaching and service. If you have had interaction with the Officeof Development in the last 12 months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with the Office ofDevelopment, how would you rate your satisfaction with itduring the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with the Office of Development in each of the following ...

















OFFICE OF POST AWARD FINANCIAL SERVICES - If you have had interaction with the Office of Post Award Financial Servicesin the last 12 months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with the Office of PostAward Financial Services, how would you rate yoursatisfaction with it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with the Office of Post Award Financial Services in each of the following ...







8. Effectively uses Blink & Portal Services to provide staffaccess to Office of Post Award Financial Services informationand services











PARKING - If you have had interaction with Parking in the last 12 months, please answer the following questions. If not, pleaseskip to the next section. (Note: Parking management has limited influence over space availability.)


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Parking, howwould you rate your satisfaction with it during the past 12months in meeting your needs?

Next, please rate your level of satisfaction with Parking in each of the following ...


3. General ease and availability of parking on campus


5. Communication of parking rules and regulations

6. Fair enforcement of parking rules and regulations

7. Pay station permit process

8. On-line permit sales

9. Walk-in permit sales


11. Effectively uses Blink & Portal Services to provide staffaccess to Parking information and services











PAYROLL - If you have had interaction with Payroll in the last 12 months, please answer the following questions. If not, pleaseskip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Payroll, howwould you rate your satisfaction with it during the past 12months in meeting your department`s needs?

Next, please rate your level of satisfaction with Payroll in each of the following ...






7. Professional and knowledgeable staff












POLICE/PUBLIC SAFETY - If you have had interaction with Police/Public Safety in the last 12 months, please answer thefollowing questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Police/PublicSafety, how would you rate your satisfaction with it during thepast 12 months in meeting your department`s needs?

Next, please rate your level of satisfaction with Police/Public Safety in each of the following ...

2. Understands my safety and security needs






8. Effectively uses Blink & Portal Services to provide staffaccess to Police/Public Safety information and services

9. Moving in a positive direction to better meet my department`ssecurity needs










PROCUREMENT & CONTRACTS (FORMERLY PURCHASING) - If you have had interaction with any of the units in Procurement& Contracts in the last 12 months, please answer the following questions. If not, please skip to the next section. Please note -Procurement & Contracts is made up of the following business units – Central Procurement, SIO Purchasing, BusinessContracts, Small Business Development and Satellite Purchasing for A&PS and HDH.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Procurement &Contracts (formerly Purchasing) how would you rate yoursatisfaction with it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with Procurement & Contracts (formerly Purchasing) in each of the following ...


3. Accessible to customers (via phone, voice mail, e-mail,information sharing sessions and in-person meetings)


5. Takes a collaborative approach to work with me to addressquestions and issues


7. Courteous, professional and knowledgeable staff

8. Effectively uses Blink & Portal Services to provide contactinformation, policy, guidance, etc.











RECEIVING & DISTRIBUTION [On-Campus Delivery] - If you have had interaction with Receiving & Distribution in the last 12months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Receiving &Distribution, how would you rate your satisfaction with itduring the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with Receiving & Distribution in each of the following ...




5. Provides consistent and timely turnaround


7. Knowledgeable, courteous and helpful staff

8. Effectively uses Blink & Portal Services to provide staffaccess to Receiving & Distribution information and services











RISK MANAGEMENT - WORKERS' COMPENSATION - If you have had interaction with Risk Management - Workers'Compensation in the last 12 months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with RiskManagement - Workers` Compensation, how would you rateyour satisfaction with it during the past 12 months in meetingyour department`s needs?

Next, please rate your level of satisfaction with Risk Management - Workers` Compensation in each of the following ...




5. Provides effective advice, support, guidance and training



8. Effectively uses Blink & Portal Services to provide staffaccess to Risk Management - Workers` Compensationinformation and services











SHIPPING [Domestic, International, and Hazardous Materials/Dangerous Goods] - If you have had interaction with Shipping inthe last 12 months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Shipping, howwould you rate your satisfaction with it during the past 12months in meeting your department`s needs?

Next, please rate your level of satisfaction with Shipping in each of the following ...




5. Provides consistent and timely turnaround


7. Knowledgeable, courteous and helpful staff

8. Effectively uses Blink & Portal Services to provide staffaccess to Shipping information services











SHUTTLE SERVICES - If you have had interaction with Shuttle Services in the last 12 months, please answer the followingquestions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Shuttle Services,how would you rate your satisfaction with it during the past 12months in meeting your department`s needs?

Next, please rate your level of satisfaction with Shuttle Services in each of the following ...



4. Frequency of Shuttle Service


6. On-time reliability of Shuttle Service

7. Safety of Shuttle Service

8. Location and convenience of shuttle stop locations

9. Shuttle seating capacity

10. Real-time Shuttle tracking

11. Knowledgeable and helpful and well-trained staff











STAFF EDUCATION & DEVELOPMENT - Staff Education & Development is the division of Human Resources responsible forcoordination, tracking, design, and delivery of campuswide workplace training and professional development programs forstaff employees. This division offers classroom training, web-based training, a video library, and organization developmentservices.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Staff Education &Development, how would you rate your satisfaction with itduring the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with Staff Education & Development in each of the following ...

2. Understands my education and development needs



5. Offers a wide array of relevant course offerings

6. Offers convenient class schedule

7. Provides quality instruction


9. Effectively uses Blink & Portal Services to provide staffaccess to Staff Education & Development information andservices

10. Offers effective web-based training (UCSD-specific andElementK)










STAFF EMPLOYMENT AND COMMUNITY OUTREACH – This division of Human Resources provides a variety of services in theareas of staff recruitment including services to applicants, the Internal Recruitment Program, Executive Search services, andoutreach to the community and within the campus.

DIRECTIONS: Thinking only of interactions with Campus Human Resources and not those with your department human resources staff, please answer the followingquestions based on a scale of “5” through “1”, with “5” meaning you are “Extremely Satisfied “ and “1” meaning you are “Not At All Satisfied.” If an aspect does notapply to you, please mark the number “9” column, “Not Applicable.” The services you received were provided by: Michael Yates, Michael Sauvageau, Marcele Maia,Denise Karp, Jeannie O’Neill-Ferlito, Amanda Brainerd, Rosemarie Mirano-Del Mar, Janet Loomis, Alma Brewer, Millicent Daniels, Ben Haden, Janna Gilkisonand/or Jennifer San Angel.

ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with StaffEmployment, how would you rate your satisfaction with itduring the past 12 months in meeting your department`sneeds?

Next, please rate your level of satisfaction with Staff Employment in each of the following ...





6. Facilitates recruitment and referral of qualified applicants


8. Effectively uses Blink & Portal Services to provide staffaccess to Staff Employment information and services


10. Staff employment provided service to me as: (Check all that apply)

Applicant seeking employment

A department HR contact

A hiring manager/supervisor

11. I used the following services (Check all that apply):

Applicant services

Recruitment services, general

Recruitment services, executive search

Recruitment policy clarification/assistance

Community outreach assistance (e.g. Resume review, workshop etc.)

12. How many times have you used the services of Staff Employment & Community Outreach this year?

1 to 5

6 - 20

Over 20










STUDENT BUSINESS SERVICES - If you have had interaction with Student Business Services in the last 12 months, pleaseanswer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Student BusinessServices, how would you rate your satisfaction with it duringthe past 12 months in meeting your department`s needs?

Next, please rate your level of satisfaction with Student Business Services in each of the following ...







8. Effectively uses Blink & Portal Services to provide staffaccess to Student Business Services information and services











SUNSHINE MARKET (located in new Price Center East)- If you have had interaction with Sunshine Market in the last 12months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Sunshine Market(located in new Price Center East), how would you rate yoursatisfaction with it during the past 12 months?

Next, please rate your level of satisfaction with Sunshine Market (located in new Price Center East) in each of the following ...

2. Cleanliness of store

3. Well organized

4. Selection of items

5. Items in stock

6. Quality and value for money

7. Professional staff

8. Courteous staff

9. Moving in a positive direction to meet my needs.










SURPLUS SALES - If you have had interaction with Surplus Sales in the last 12 months, please answer the followingquestions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Surplus Sales,how would you rate your satisfaction with it during the past 12months in meeting your department`s needs?

Next, please rate your level of satisfaction with Surplus Sales in each of the following ...




5. Provides consistent and timely service

6. Ease and convenience of buying


8. Effectively uses Blink & Portal Services to provide staffaccess to Surplus Sales information and services











TELECOM & IT INFRASTRUCTURE (ACT) - If you have had interaction with Telecom & IT Infrastructure (ACT) in the last 12months, please answer the following questions. If not, please skip to the next section. (Note: Telecom & IT Infrastructure (ACT)include telephones, cellular phones, pagers, voice and data cabling, radios, campus directory, wireless, campus network,security, and e-mail.)


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with Telecom & ITInfrastructure (ACT), how would you rate your satisfactionwith it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with Telecom & IT Infrastructure (ACT) in each of the following ...



4. Responsive to requests or problems within an acceptable time(i.e., Help Desk)




8. Effectively uses Blink & Portal Services to provide staffaccess to Telecom & IT Infrastructure (ACT) information andservices











TEMPORARY EMPLOYMENT SERVICES (TES) - If you have had interaction with the Temporary Employment Services (TES)function within the Campus Human Resources Department in the last 12 months, please answer the following questions. Ifnot, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with TemporaryEmployment Services (TES), how would you rate yoursatisfaction with it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with Temporary Employment Services (TES) in each of the following ...





6. Facilitates recruitment and referral of qualified applicants



9. My transactions with TES were as: (Check all that apply)

A department requesting temporary help

A job applicant

A TES employee

10. My last transaction with TES occurred:

Within the last month

Within the last six months

More than six months










TRAVEL & ENTERTAINMENT – If you have had interaction with Travel & Entertainment in the last 12 months, please answerthe following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. My interaction with Travel & Entertainment is as a (choose all that apply):

Traveler and/or Host

Travel Preparer and/or Entertainment Preparer

Travel Approver and/or Entertainment Approver

Other

2. For Travel and/or Entertainment policies and procedures, I would describe my level of expertise as:

Expert

Very Proficient

Somewhat Proficient

Novice/Beginner

Don`t know

3. Thinking of your OVERALL experience with the Travel &Entertainment office, how would you rate your satisfactionwith it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with Travel & Entertainment in each of the following ...



6. Provides useful training resources (via Travel Web tutorial,Blink Web demos, Q & A sessions, etc.)

7. Provides helpful guidance regarding Travel & Entertainmentpolicy issues

8. Takes a collaborative approach to work with me to addressquestions or issues

9. Courteous, professional, and knowledgeable staff

10. Effectively uses Blink & Portal Services to provide information,policy guidance, access to services etc.

11. Moving in a positive direction to better meet my department`sneeds including providing enhanced on-line tools andresources










UCSD FOUNDATION ACCOUNTING - The unit responsible for the fund accounting and related ledgers of the legally separatecampus Foundation, as well as transfers and allocation of its gifted funds to UCSD departments for use. Please note - Thisunit is separate from the Gift Processing and Administration group. If you have had interaction with UCSD FoundationAccounting in the last 12 months, please answer the following questions. If not, please skip to the next section.


ExtremelySatisfied

5

VerySatisfied

4

SomewhatSatisfied

3

Not VerySatisfied

2

Not At AllSatisfied

1

NotApplicable

9

1. Thinking of your OVERALL experience with UC San DiegoFoundation Accounting, how would you rate your satisfactionwith it during the past 12 months in meeting yourdepartment`s needs?

Next, please rate your level of satisfaction with UC San Diego Foundation Accounting in each of the following ...







8. Effectively uses Blink & Portal Services to provide staffaccess to UC San Diego Foundation information and services











BACKGROUND INFORMATIONDIRECTIONS: Please answer the following questions regarding your general computer knowledge and the type of equipment/software/systems you use in your job.

1. Have you completed a Business Affairs Customer Satisfaction Survey in prior years?

Yes

No

2. COMPUTER EQUIPMENT - The types of computers that I use most often are: (Choose all that apply.)

PC desktop PC laptop

PC netbook Apple desktop

Apple laptop Unix Workstation

iPhone Blackberry

Windows Mobile Google Android Phone

Palm O/S (includes Pre) Other Internet enabled cell phone

Don`t know Other, Specify:

3. OPERATING SYSTEMS - The computers I use most often have the following operating systems: (Choose all that apply)

Windows 7 Windows Vista

Windows XP Mac/OS

Unix Don`t know

Other (specify)

4. BROWSER APPLICATIONS - I use the following programs and applications: (Choose all that apply)

Internet Explorer Mozilla Firefox

Apple Safari Netscape Navigator

Google Chrome Opera

Don`t know Other Browsers, specify:

5. COMMUNICATION APPLICATIONS - I use the following programs and applications: (Choose all that apply)

Microsoft Exchange Microsoft Outlook (without Exchange)

Netscape Mail cc:Mail

Eudora Gmail

Don`t know Other e-mail, specify:

6. SYSTEM SATISFACTION - I would describe my satisfaction with each of these systems to be: (Choose all systems that apply)

ExtremelySatisfied

VerySatisfied

SomewhatSatisfied

Not VerySatisfied

Not At AllSatisfied

Don`tUse

Blink

EmployeeLink

FinancialLink

PPS (Payroll Personnel System)

Student/Class Info on Blink (Formerly known as StudentLink)




TravelLink

MyTravel

MyLeaveBalances

MyTraining

MyTime

MyApprovals

MyDashboard

MyFunds

Marketplace (the online buying site)

At Your Service Online (Benefits)

Campus home page

MyDirectory

Connexxus Travel Booking Site

UCSD iPhone application

What are the three MOST IMPORTANT things you would like to see changed?


Please provide any additional comments you may have below.


pchan

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2010 ucsd faculty and staff customer satisfaction...

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