20100429 scorecard presentation

Scorecard (LLFC/HLFC)

Overview over the scorecards, Author: J.Barbrock

January, 2009

01-

Jan-

09

T

itle

of P

rese

ntat

ion

2

Information Links Topic list Scorecard (Overview) Scorecard (MoPMiS) Scorecard (Pareto)

Sheet “Information”

General information – HLFC/LLFC

6 fields in the shown table have to filled out

Mandatory fields:

All fields shown above have to be filled out (Exception: “Last refresh” and “Last change” will be updated automatically)

Additional information:

- MiS24 target: Target agreements for 2010

- Topic: Use the name of the appliance or appliance group

- Team: e.g. WHB, FSB, Heatpumps, Storages, Solar Systems, Airconditioning / Radiators, CoC-Electronics

01-

Jan-

09

T

itle

of P

rese

ntat

ion

3


Prioritisation tool – HLFC/LLFC


Weighting CommentMonthly warranty costs 100% 785 €PPM Rate (MiS 24 Prognose) 165.000 ppmAverage monthly volume of production (VoP) 21Service-rate (market specific) 193 €Average sparepart costs 30 €Customer relevance 100% 2,3

1

20% 3

25% 3

5% 1

20% 3

Strategic relevance 100% 1

2

MiS Rate

Growth potential: (average annual growth; basis product-hierarchy any market)

Brand

Risk of product safety 30%

Failure category (without product-safety risk)Multiple visits (Def: >=3 visits within 12 months)

No risk

Decrease of sales volume < - 2,5%

Performance-requirements partially endangered

> 10 and < = 20%

Basic

> 100.000 - 200.000 ppm


01-

Jan-

09

T

itle

of P

rese

ntat

ion

4


Prioritisation tool – HLFC/LLFC

General information Prioritisation tool:

This table gives an overview over the current situation of the appliance / appliance group. Only the current situation should be described in this table.

It is divided into three sections with several sub-points, which will be weighted automatically:

- Monthly warranty costs

- Customer relevance

- Strategic relevance


01-

Jan-

09

T

itle

of P

rese

ntat

ion

5


Monthly warranty costs – HLFC/LLFC


Mandatory fields:

- Service-rate (market specific)

- Average sparepart costs


- Monthly warranty costs will be calculated: = PPM rate * VoP * (Service rate + sparepart costs)

- PPM rate (MiS24 prognosis) is based on the “Prognosis Timetable” in sheet “Scorecard (Overview)”

- The current service-rates can be found in the PMC_template in sheet “Intervention rate Country”

- The average sparepart costs is set to 30€ in general. This value can be replaced to due more detailed information.

Weighting CommentMonthly warranty costs 100% 785 €PPM Rate (MiS 24 Prognose) 165.000 ppmAverage monthly volume of production (VoP) 21Service-rate (market specific) 193 €Average sparepart costs 30 €


01-

Jan-

09

T

itle

of P

rese

ntat

ion

6



Risk of product safety provides the following options:

-No risk

-Insurance case

-Danger of life and limp

Failure category (including some examples taken from the automotive sector):

-All requirements fulfilled: Appliances is not defective at all

-Excitement requirements endangered: Main functions of the appliances operate without faults. But e.g. (automotive) cigarette-lighter defective, audio-system: tape-deck defective, radio works

-Performance requirements partially endangered: Main functions of the appliances operate without faults. But e.g. (automotive) loose contact rear-window-wiper, car only has 75PS instead of 90PS

-Performance requirements endangered: Main functions of the appliances operate without faults. Bt e.g. (automotive) front-window-wiper without function, gearshift not working properly

-Basic requirements endangered: Car does not drive or breaking-system is defective

Customer relevance – HLFC/LLFC


01-

Jan-

09

T

itle

of P

rese

ntat

ion

7


For the calculation of the value Multiple visits the rawdata-files can be used. The value can be taken from the sheet “Multiplevisits” of the according rawdata-file.

<= 5%

>5% and <= 10%

>10% and <= 20%

>20% and <= 30%

>30%

The brand is divided into three groups:

- Basic (Demirdökum, Protherm)

- Performance (SD, AWB, Bulex, Glowworm, Hermann)

- Premium (Vaillant, ecoPOWER)

The Mis Rate will automatically be taken from the “Prognosis Timetable” in the sheet “Scorecard (Overview)”

Customer relevance – HLFC/LLFC


01-

Jan-

09

T

itle

of P

rese

ntat

ion

8


Mandatory fields:

Use the pull-down box!

- Growth potential


The business plan can be used for finding the growth potential. What you need is e.g. the average annual growth of the last business year vs. the current year’s sales

-Phase out within the next 12 months

-Decrease of sales volume < -2,5%

-Constant sales volume > -2,5% and <= 2,5%

-Increasing sales volume > 2,5% and <= 15%

-High sales volume increase > 15%

Strategic relevance – HLFC/LLFC

1 field in the shown table have to filled out

Strategic relevance 100% 1

2Growth potential: (average annual growth; basis product-hierarchy any market)

Decrease of sales volume < - 2,5%


01-

Jan-

09

T

itle

of P

rese

ntat

ion

9


PMC – HLFC/LLFC

Only optional fields, known PMCs referring to the appliance (group) should be filled out though

PMC Number PMC Ref AppliancePart Problem DescriptionStatusWarranty costs per month

Effect on warrant

Cost Factor

y-ValueBubble Size

Customer Factor

11_090_00062_02 11_090_00062ecoTEC plusPump Sticking 11_090_00062 Pump (Sticking)In progress36.990 € Very High 6600 4 1 411_090_00187_01 11_090_00187ecoTEC plus/proPCB Function 11_090_00187 PCB (Function)Solution implemented8.940 € High 5600 2 1 211_090_00191_02 11_090_00191ecoTEC plus/pro, COMPACTWater press. sensorF75 11_090_00191 Water press. sensor (F75)Solution implemented12.209 € Very High 6600 4,1 1 411_090_00206_02 11_090_00206ecoTEC, ecoMAXRubber Hose-ClampLeakage (Water)11_090_00206 Rubber Hose-Clamp (Leakage (Water))Solution evaluated32.172 € Very High 6600 5 1 5

Optional fields:- PMC Number


Only fill out the PMC number in the same format as used in the PMC All other information in this table will be acquired automatically (if the format is correct and the PMC does exist).

Sheet “Links”

01-

Jan-

09

T

itle

of P

rese

ntat

ion

10


Relevant links – HLFC/LLFC

Only optional fields

Optional fields:

Relevant links


Any field of this table can be filled out with links, which are of importance, e.g.:- Service- / technical information- Rawdata- Sparepart-usage- Presentations- …

Relevant links

Sheet “Links”

01-

Jan-

09

T

itle

of P

rese

ntat

ion

11


HLFC/LLFC

Only optional fields, unless it is a new product!

Optional fields:- Appliance: Which appliance is regarded?

- Topic (Part / Problem): Please describe your discovered problem and name the regarded part- Frequency: How often did the problem occur? - Estimated ppm [MiS24]: If possible, estimate future ppm-rate or insert real ppm-rate, please.

- Reason: Please select the reason of your mentioned problem (quality, marketing, training, cost reduction, other)- Reported by: By whom was the problem discovered and reported? Insert the name, please.

- Date: When was the problem discovered and reported?

- PMC No: Please insert the PMC no if you have opened one

- Actionplan: Please insert your action(s) with regard to the mentioned problem

- Actions started?: yes: when action started, no: when action not yet started- Effort [days]: Estimated effort in days for this action

- Classification: Please prioritise your problem and select A, B or C

Sheet “Topic list”

01-

Jan-

09

T

itle

of P

rese

ntat

ion

12


HLFC/LLFC

Optional fields:- Solution by: Deadline date of this action- Responsible: Name of responsible person for this action- P: Plan (Preparation phase)- D: Do (Implementation phase)- C: Check (Evaluation phase)

- A: Act (Standardisation phase = integration into standard procedures for sustainable improvement)

- Remark: Please insert any remarks (status, next steps, other remarks).

Only optional fields, unless it is a new product!

Sheet “Topic list”

01-

Jan-

09

T

itle

of P

rese

ntat

ion

13


Prognosis Timetable – HLFC

Sheet “Scorecard (Overview)”

01-

Jan-

09

T

itle

of P

rese

ntat

ion

14


Prognosis Timetable – LLFC


01-

Jan-

09

T

itle

of P

rese

ntat

ion

15


Prognosis Timetable – HLFC/LLFC

LLFC problems have to be grouped, HLFC problems are pregrouped

Mandatory fields:-Topic-MiS24 - ppm rate basis


This table has to be filled out with the current major problems (fields: Topic and PMC Number if existing). The according MiS24-rate which forms the basis, has to be written in field: MiS24 - ppm rate basis. Each line represents one problem. For HLFC scorecards there are predefined groupings (field: Group), in LLFC scorecards you are free to group the problems as necessary. How to group problems (LLFC) cannot be defined exemplarily. E.g. the sheets “Scorecard (Pareto Group)”, “Scorecard (Pareto part)” or the rawdata-files could be used one or another.

The sum of all single MiS24-rates must be equal to the overall basis MiS24-rate. In order to achieve this for LLFC scorecards, one problem has to be named “Others”.

Also the future situation (field: action) for each problem has to be described for every quarter of the current year and their effects on the MiS24-rate (field: Change of ppm-rate). The status (field: status) of the according action can be set “done”, “planned” or “risk”. “Planned” and “done” will reduce the MiS-rate, whereas the status “risk” will increase it of course.


01-

Jan-

09

T

itle

of P

rese

ntat

ion

16

Prognosis Timetable – HLFC/LLFC

The prognosis timetable will have an effect on two charts

The content of the Prognosis table is displayed in two charts in the sheet “Scorecard (Overview)”-Prognosis per part:

-Quality Development:



01-

Jan-

09

T

itle

of P

rese

ntat

ion

17


Comments – HLFC/LLFC

Create comments and hide or unhide them

Optional fields:

-MoP

-Comment


In order to display important steps in the development of the appliance / group, you can fill out the comment table. When pushing the “Create Comments” button the comments will become visible in the chart.

In the top right of the chart you can make the comments visible or hide them by un-/checking the “Show Comments” option.

Sheet “Scorecard (MoPMiS)”

01-

Jan-

09

T

itle

of P

rese

ntat

ion

18


Sheet “Scorecard (Pareto XXX)”

Scorecard (Pareto XXX) – HLFC/LLFC

Scrollbar, Selection (PPM/Activities)

Either of the following Pareto tables shows the Top-number of activities, respectively ppm-rates for different time periods, sorted by the MiS3 values in descending order.

You can switch between ppm-rates and activities:

And you can change the number of fields to be marked red by scrolling left or right. Maximum value is 50, as the table only contains 50 lines:

01-

Jan-

09

T

itle

of P

rese

ntat

ion

19

Sheet “Scorecard (Pareto)”

Scorecard (Pareto) – HLFC only

HLFC only

Information Links Topic list Scorecard (Overview) Scorecard (MoPMiS) Scorecard (Pareto XXX)

01-

Jan-

09

T

itle

of P

rese

ntat

ion

20


Sheet “Scorecard (Pareto Group)”

Scorecard (Pareto Group) – LLFC only

LLFC only

01-

Jan-

09

T

itle

of P

rese

ntat

ion

21

Sheet “Scorecard (Pareto Spares)”

Scorecard (Pareto Spares) – LLFC only

LLFC only


01-

Jan-

09

T

itle

of P

rese

ntat

ion

22


Sheet “Scorecard (Pareto Part)”

Scorecard (Pareto Part) – LLFC only

LLFC only

20100429 scorecard presentation

Documents