warrantymedia.channelblade.com/eprowebsitemedia/3506/2011... · 2011-04-04 · fers up to 100% of...

Warranty TheMasterCraftwarrantydepartment functionsasanextendedservice toyou.Services includeoffer-ingcontinualtechnicalsupport,troubleshootingtheoryandadministrationofallwarrantyissuesrelatedtoMasterCraftproducts.Asanadditionalservice,IndmarProductshasprovidedatechnicalserviceemployeeatMasterCrafttoadministertheMasterCraftPowerTrainwarrantyforyourconvenienceandfasterprocessing. Anotherlandmarkthatleadstheboatmanufacturingindustryisourprogressivewarrantyprogramthatof-fersupto100%ofyourapprovedretailshoplaborrate.Thisisexplainedingreaterdetaillaterinthissection. Thefollowinginformationisprovidedasanoverviewforabetterunderstandingofthewarrantypoliciesandprocedures.Pleasereadandrefertothesepagesasnecessaryinthefuture.

Limited Warranty Statement1. DisclaimerandLimitationofImpliedWarranties.THEEXPRESSLIMITEDWARRANTYSET

FORTHHEREINISINLIEUOFALLOTHERWARRANTIESANDREPRESENTATIONS,EXPRESSORIMPLIED,ANDTOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,MASTERCRAFTDISCLAIMS,ANDTHEOWNERHEREBYEXPRESSLYWAIVES,ANYANDALLOTHERWARRAN-TIESORREPRESENTATIONSOFANYKINDORNATURE,INCLUDING, BUT NOT LIMITED TO, IMPLIED WAR-RANTIES OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE, OTHER THAN THOSE WAR-RANTIES WHICH ARE IMPLIED BY, AND ARE INCAPA-BLEOFEXCLUSION,RESTRICTIONORMODIFICATIONUNDERAPPLICABLELAW.THETERMOFANYIMPLIEDWARRANTIESTHATCANNOTBEDISCLAIMEDUNDERAPPLICABLELAW,INCLUDING,BUTNOTLIMITEDTO,IMPLIED WARRANTIES OF MERCHANTABILITY ANDFITNESSFORAPARTICULARPURPOSE,SHALLBELIM-ITEDTOTHEDURATIONOFTHEEXPRESSWARRANTYPERIODS APPLICABLE TO THE RESPECTIVE COMPO-NENTS.SOMESTATESDONOTALLOWTHEEXCLUSIONOF IMPLIED WARRANTIES AND/OR DO NOT ALLOWLIMITATIONSONTHEAMOUNTOFTIMEANIMPLIEDWARRANTYLASTS,SOTHEABOVELIMITATIONSMAYNOTAPPLYTOYOU.THISLIMITEDWARRANTYGIVESYOUSPECIFICLEGALRIGHTS.YOUMAYHAVEOTHERRIGHTSWHICHVARYFROMSTATETOSTATE.

2. LimitedWarrantyandTerm.MasterCraftBoatCompany,LLC.(“MasterCraft”)warrantstotheoriginalretailpurchaserthatthefollowingcomponentsofeachnewboatshallbefreefrommaterialdefectsinmaterialsandworkmanshiptotheextentsetforthbelow,undernormaluseandwhenoper-atedandmaintainedinaccordancewithMasterCraft’sinstructions,fortheperiodindicated:

2.1. Deck,Hull,LinerandStringers.Fromthedateoftheoriginalretailpurchase,thedeck,hull,linerandstringersystem(collectively,“StructuralComponents”)iswarrantedforaslongastheoriginalpurchaserownstheboat.

2.2. GelCoat.OnconditionthattheconsumerhasprovidedmaintenanceandcareasdescribedintheCorrosionandCleaningtheBoatsectionsoftheMasterCraftOwner’sManual,thegelcoat,whichisappliedtoallMasterCraftboatsatthefactory,willbewarrantedforaperiodofone(1)yearfromthedateoftheoriginalretailpurchaseoftheboatortheinitialuseoftheboat,whicheverfirstoccurs,forstresscrazingofthegelcoat.However,nowarrantyisprovided,andMasterCraftexpresslydisclaimsanywarrantyfor,scratching,discolorationorfadingofthegelcoatbecauseenvironmentaloperatingconditionsandcustomermaintenance/carearefactorsthathaveasignificanteffectontheconditionanddurabilityofthegelcoat.

2.3. Other Component Parts (Excluding Engine and Transmission. MasterCraft providesthefollowingwarrantyforothercomponentpartsofyourMasterCraftboat:

(a) Instrumentationiswarrantedforthree(3)years,exceptdepthfindersandZeroOff;

MasterCraft Boat Company • 2011 Warranty •

(b) marinecarpetingforfive(5)years; (c) upholsteryvinylmaterialforfive(5)years,plus

upholsterystitchingforone(1)year;and (d) fuel pump assembly for two (2) years provided

the customer follows maintenance and care re-quirements.

All other components (excluding engine andtransmission), including upholstery stitching,are warranted for a period of one (1) year. Allwarrantiesarefromthedateoftheoriginalretailpurchaseoftheboatortheinitialuseoftheboat,whicheverfirstoccurs.

2.4. Trailer and Trailer Component Parts. The brakecalipersarewarrantedforaperiodoftwo(2)years;allothercomponentsarewarrantedforaperiodofone(1)yearfromthedateoftheoriginalretailpurchaseof theboator the initialuseof theboat,whicheverfirstoccurs.SeetheTrailerOwner’sManualformoredetails.


2.5. WarrantyPeriod. AllexpresswarrantiesareforthetimeperiodsetforthinthisSection2,unlessalongerwarrantyperiodisrequiredbyapplicablelaw,inwhichcasesuchlongerwarrantyperiodwillapply.

3. EngineandTransmission.TheenginesusedinMasterCraftboatsaresuppliedbyIndmarProductsCompany, Inc., in Millington, Tennessee (“Indmar”); ILMORMARINE L.L.C., in Mooresville, NorthCarolina (“ILMORMARINE”); or Volkswagen Marine Engines in Tampa, Florida (“Volkswagen Ma-rine”).Thesecompaniesprovideaseparatewarrantyofthree(3)yearsfromthedateoftheoriginalretailpurchaseoftheboatortheinitialuseoftheboat,whicheverfirstoccurs,fortheengineandtrans-mission.AstatementoftheIndmarPowerTrainWarranty,ILMORMARINELimitedWarrantyortheVolkswagenMarineWarrantyisprovidedseparatelytotheoriginalretailpurchaser.MasterCraftpro-videsnoindependentwarrantywithregardtotheengineandtransmission;however,theownermaycontactMasterCraftattheaddressortelephonenumberlistedinSection7ofthisLimitedWarrantytoobtaincontactinformationformakingclaimsorinquiriesundertheapplicableenginemanufacturer’swarranty.ContactinformationforVolkswagenMarineisprovidedinthewarrantystatementprovidedatthetimeofpurchasetotheoriginalretailpurchaser.

4. WarrantyConditions,LimitationsandExclusions.MasterCraftboatsaremanufacturedbytrainedcraftspersonsfromhigh-qualitymaterialsandcomponents.However,conditionsoutsideMasterCraft’scontrolrequirespecificlimitationson,andexclusionsfrom,coverageunderthisLimitedWarranty.TheLimitedWarrantyontheStructuralComponentssetforthinSection2ofthisWarrantydoesnotcoverorincludeanyothercomponentsfastenedorappliedtothehullordeck.ThisLimitedWarrantyconsti-tutesthefinal,completeandexclusivestatementofwarrantyterms,andnootherpersonorentity isauthorizedtomakeanyotherwarrantiesorrepresentationsonbehalfofMasterCraft.Furthermore,theLimitedWarrantysetforthinSection2(includingallsubsections)hereofdoesnotcoverthefollowing:

(a) damagecausedbymisuse,negligence,accident;collisionorimpactwithanyobject; (b) damagecausedbyany improperalterationormodificationtotheboatoranyof itscompo-

nentpartsoraccessories,includingdamageresultingfromalteration,modification,repairorreplacementinsuchawayastoincreasethecubic-inchcapacityorhorsepoweroutputoftheengineandboatasoriginallymanufactured;

(c) damagecausedbytheuseofimproperorcontaminatedfuelorfluids; (d) damagecausedbytheuseofcustomer-appliedchemicalsoraccidentalspills; (e) damagecausedbyfailuretomaintaintheboatinaccordancewiththemaintenanceprovisions

intheOwner’sManualorimpropermaintenanceoftheboat; (f) damagecausedbythefailuretocomplywithanyrecallorrequestforrepair; (g) damageresultingfromtheuseoftheboatforanyracing,speed,commercialcompetitionorperformance

demonstration; (h) damageresultingfromuseoftheboatforrental,commercialorindustrialpurposes; (i) damagetohardwareandothercomponentsfastenedoradheredtothehull,deckorliner; (j) damagecausedbyfire,theft,freezing,vandalism,explosion,lightning,wind,hailstorms,floodingor

othernaturaldisaster;

(k) damagetoanycomponentpartsandaccessoriesnotmanufacturedbyMasterCraft,includingbutnot limitedto,theengine,drivetrain,transmission,propeller,shiftandthrottlecontrolleversandcables,pumps,blowers,windshields,canvas,upholstery,towerandaccessories,in-strumentationandsteeringsystems;however,suchitemsmaybewarrantedbytheindividualmanufacturer,andifpossible,MasterCraftwillprovidetheownerwithacopyofthemanufac-turer’swarranty:

(l) damagecausedbyuseofanynon-MasterCrafttrailer; (m) damage caused by improper support of the boat on davits, hoist system or boat lift of any

kind; (n) damagetopaints,varnishes,gelcoatsurfacesandcolors,chrome-platedoranodizedfinishes,

floorandfloorcoversandanyothersurfacecoatings,aswellasdamageduetoin-waterstoragewithoutproperbarriercoatandbottompaints(NOTE:AlthoughMasterCraftusesthehighest-gradegelcoatmaterials,aconditionmaydevelopwherethebottomoftheboatmayshowsignsofdiscolorationand/orblistersiftheboatisleftinthewaterforlongperiodsoftime,whichisdefinedasinexcessofthirty(30)days);therefore,aproperbarriercoatandbottompaintshouldbeusedwheneveritisanticipatedthattheboatwillbeleftinthewaterforanextendedperiodoftime);

(o) damagetothetraileranditspartsorcomponentsduetoabrasions,rockchips,rust,impropercareormaintenance,oruseinsaltorbrackishwater;however,thefinishesofgalvanizedtrail-ers,whicharedesignedforuseinsaltorbrackishwater,arewarrantedtobefreefromdamageresultingfromuseinsaltorbrackishwaterforone(1)yearfromthedateoftheoriginalretailpurchaseortheinitialuseofthetrailer,whicheverfirstoccurs;

(p) damagecausedbydealer-installedoptionsoraccessories; (q) damagecausedbyconsumer-installedoptionsoraccessories; and/or (r) allwarrantycoveragewillexpireafterninety(90)daysonboatsusedforcommercialpurposes.

5. LimitationofLiability.

5.1. LiabilityLimitation:ExclusionofConsequentialDamages.ThisLimitedWarranty is forthebenefitoftheownerandMasterCraft,andshallnotcreateorevidenceanyrightinanythirdparty.THEREPAIRORREPLACEMENTOFDEFECTIVECOMPONENTPARTSASPROVIDEDUNDERTHISLIMITEDWARRANTYISTHEEXCLUSIVEREMEDYOFTHECONSUMER.TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,INNOEVENTSHALLMASTER-CRAFTBELIABLEFORANYINCIDENTAL,CONSEQUENTIAL,SPECIAL,INDIRECT,PUNITIVEOREXEMPLARYDAMAGESORLOSTPROFITSWHATSOEVERARISINGOUTOFTHEUSEORINABILITYTOUSETHEBOATORANYCOMPONENTPARTTHEREOF,ORFORANYBREACHOF THIS LIMITED WARRANTY OR OTHERWISE, EVEN IF MASTERCRAFT HAS BEEN AD-VISEDOFTHEPOSSIBILITYOFSUCHDAMAGESORSUCHDAMAGESCOULDREASONABLYHAVEBEENFORESEENBYMASTERCRAFT.However,somestatesdonotallowtheexclusionorlimitationofincidentalorconsequentialdamages,sotheabovelimitationorexclusionmaynotapplytoyou.

5.2. PurchasePriceLimitation. Inanyevent,MasterCraft’sentire liabilityunderanyprovisionofthisLimitedWarrantyshallbelimitedtotherepairorreplacementoftheboat,trailerorcompo-nentpart,ortherefundofthepurchasepricepaidbytheconsumer for theboat, trailerorcomponentpartfound to be defective within the applicable warrantyperiod.ThisshallconstituteMasterCraft’ssoleliabilityandobligationintheeventofanyclaimarisingoutofitsperformanceornon-performanceofanyprovisionofthisLimitedWarranty.Becausesomestatesandju-risdictionsdonotallowtheexclusionor limitationofliability,theabovelimitationsmaynotapplytoyou.

6. TransferofLimitedWarranty.Uponthefirstsale,con-veyanceorothertransferoftheboatortrailerbytheorigi-nalretailpurchaser,anyremainingunexpiredLimitedWar-rantycoverageshallbetransferredtothesecondownerandshall remain in effect for the remainder of the applicablewarrantyperiod(s)setforthinSections2.1,2.2,2.3and2.4hereof(whichwarrantyperiodsbegintorunfromthedateoftheoriginalretailpurchaseoftheboatortrailer,orthe


first use of the boat or trailer, whichever first occurs, as applicable), upon delivery of the warrantytransfercardandpaymentoftheapplicablewarrantytransferfeetoMasterCraft.WithrespecttotheLifetimeLimitedWarranty(grantedonlytotheoriginalretailpurchaser)ontheStructuralCompo-nentssetforthinSection2.1hereof,ifthesale,conveyanceorothertransferoftheboatbytheoriginalretailpurchasertoanotherpersonorentityoccurswithinthree(3)yearsofthedateoftheoriginalretailpurchaseoftheboatbytheoriginalretailpurchaser,thentheLimitedWarrantyontheStructuralComponentsshallbetransferredtothesecondownerandshallcontinueineffectforaperiodoften(10)yearsfromthedateoftheoriginalretailpurchaseoftheboatbytheoriginalretailpurchaser.Ifthesale,transferorconveyanceoftheboatbytheoriginalretailpurchaseroccursmorethanthree(3)yearsafterthedateoftheoriginalretailpurchaseoftheboat,thentheLimitedWarrantyonStructuralComponents(aswellasallotherwarranties)shallbevoidasofthedateoftransferandshallnotbetransferabletothesecondowner.

Only one (1) transfer under the provisions of this Section 6(fromtheoriginalretailpurchasertothesecondowner),withintheapplicabletimeperiod,maybemade.Intheeventofasaleortransferoftheboatortrailerbyasecondownertoasubsequentpurchaser,allcoverageunderthisLimitedWarrantyshallimme-diatelybeterminatedandtheLimitedWarrantyshallbecomenullandvoid.NotransferofthisLimitedWarrantywilloperatetoex-tendthewarrantyperiodssetforthinSection2hereof.InordertoeffectuatethetransferoftheLimitedWarranty,theoriginalretailpurchaserandthenewownermustproperlyfilloutthewarrantytransfer card found in the back of the Owner’s Manual and de-liverthecompletedcard,togetherwithacheckmadepayableto“MasterCraftBoatCompany,LLC.”intheamountofthewarrantytransferfee,viaU.S.Mail,postageprepaid,toMasterCraftattheaddressshownonthewarrantytransfercard.Thecardandcheckfor the warranty transfer must be post-marked within the timeperiodspecifiedaboveinthisSection6inorderforthewarrantytransferfromtheoriginalretailpurchasertothesecondownertobeeffective.

7. Warranty Claims. In order to maintain warranty service under this Limited Warranty, the ownermustreturnthedefectiveboatorcomponentparttoanauthorizedMasterCraftdealer’sservicede-partment,ortoMasterCraft’sfactoryatthebelowaddress,withintheapplicablewarrantyperiod.ForquestionsregardingwarrantyserviceortoobtaininformationregardingwarrantyserviceortoobtaininformationregardingthenearestauthorizedMasterCraftdealer,pleasecontactMasterCraftatthefollowingaddressortelephonenumber:

MasterCraftBoatCompany,LLC Attention:Warranty/CustomerServiceDepartment 100CherokeeCoveDrive Vonore,Tennessee37885 1-423-884-2221

SubjecttothetermsofthisLimitedWarranty,anycoveredboatorcomponentpartwithamaterialde-fectinmaterialsorworkmanshipthatisreturnedtoanauthorizedMasterCraftdealer’sservicedepart-mentorMasterCraft’s factoryduringtheappropriatewarrantyperiodwillberepairedorreplaced,atMasterCraft’ssoleoption,withoutchargetotheownerforpartsandlabor.Thisprovisionissubjecttothefollowingtermsandconditions:

(a) MasterCraftshallbeobligatedonlytorepairorreplacethoseitemsthatprovedefective,inMas-terCraft’ssolediscretion,uponexaminationbyaMasterCraftauthorizeddealerservicedepart-mentorMasterCraft’sownpersonnel,asapplicable;

(b) MasterCraftwarrantsitsrepairsorreplacementsonlyfortheremainderoftheapplicablewar-rantyperiod;

(c) MasterCraftshall,initssolediscretion,fulfillitsobligationtorepairorreplaceanydefectiveitematitsfactoryorauthorizedservicedepartment;

(d) Theownershallberesponsibleforallcostsassociatedwiththetransportationoftheboat,towingbills,trailerorcomponentpart(s)totheauthorizedMasterCraftservicedepartmentandforanyreturntransportation.


8. NoModificationofWarranty.Nooralorwritteninformation,adviceorcommunicationofanyna-turebyorfromMasterCraftoritsrepresentatives,employees,dealers,agents,distributorsorsuppliersshallcreateawarrantyorinanymannerincreaseormodifythescopeofthisLimitedWarrantyinanymannerwhatsoever.

Indmar Power Train Warranty

IndmarProductsCompany,Inc.,administerstheIndmarenginewarrantyonmarinepropulsionen-ginessoldbyit(the“product”):

A. Foraperiodofthirty-six(36)monthscommencingfromthedateofpurchaseorthedateofcommence-mentoftheproductuse,whicheveroccurssooner,inthecaseofnon-commercialuse.

B. Foraperiodofthree(3)monthscommencingfromthedateofpurchaseorthedateofcommencementoftheproductuse,whicheveroccurssooner,inthecaseofcommercialuse.

ThesearewarrantedonlyintheUnitedStates—excludingitsterritories.

A. PersonsApplicableThiswarrantyisextendedonlytotheoriginalretailpurchaser,exceptininstancesofatransfertothesecondowneronlyforafee.Warrantiesofanynaturetoanyotherpersonareherebyspecificallyexcluded.

B. ImpliedWarrantiesAllimpliedwarrantiesofmerchantabilityandfitnessfortheparticularpurposearespecificallylimitedindurationtotheforegoingperiodsofthislimitedwarranty.Somestatesdonotallowlimitationsonhowlonganimpliedwarrantylasts,sotheabovelimitationmaynotapplytoyou.

C. CoverageTheproductiswarrantedtobefreefromdefectsinmaterialandworkmanshipundernormaluseandserviceduringtheperiodofthisLimitedWarranty.Iftheproductordefectivepartthereofis,uponexamination,determinedtobethusdefective,MasterCraft(Indmar)shallrepairor,atitsoption,provideareplacementofequivalentquality(neworrebuilt,atitsoption).

D. ProcedureForwarrantyclaimstobeassertedhereunder,theproductorde-fective part thereof, together with a written notice of itemizeddefectsmustbereturnedtotheretailerfromwhomtheproductwaspurchasedortoanyotherconvenientIndmardealer.

Toobtainthelocationofanauthorizeddealerorservicecenterinyourarea,writetoIndmarrequestingsuchinformation.

IntheeventthatthelocalIndmardealerisunabletoremedyawar-rantydefectintheproduct,theproductordefectivepartthereof,together with a written notice of itemized defects, must be re-turnedtoIndmarwithfreightandinsurancechargespre-paid.

All insurance and freight charges for return by Indmar of theproduct(oritssubstitute)totheoriginalretailpurchasershallbepaidbytheoriginalretailpurchaser.

Expenses for labor incurred by Indmar in the repair of any war-rantedproductsshallbepaidbytheoriginalretailpurchasertotheextentthatsuchexpensesfor laborexceedthespecifiedserviceratesofIndmarmaybeobtainedfromanyauthorizedIndmardealer.

E.ConsequentialDamagesThiswarrantyshallnotextendtoconsequentialorincidentaldamagesorcostsincurredbytheoriginalretailpurchaser.Somestatesdonotallowtheexclusionorlimitationofincidentalorconsequentialdam-ages,sotheabovelimitationorexclusionmaynotapplytoyou.


F. TradeAccessoriesNowarrantyofanycharacterismadewithrespecttotradeaccessoriesnotmanufacturedbyIndmar.

G. VoidingWarrantyThiswarrantyisspecificallyvoidedandshallNOTapplyunderthefollowingconditions:

I. Whentheproductoranypartthereofissubjectedtoaccident,alteration,abuse,misuse,neglectorimpropermaintenance.II. Whentheproductisservicedbyunauthorizedpersons.III. Whendamagetotheproductresultsfromcausesnotarisingoutofdefectsinmaterialorwork-manship.

Indmardoesnotauthorizeanyperson,firmorcorporationtoalterthisLimitedWarrantyorcreateanyotherobligationrelatingtotheproduct.Thiswarrantygivesyouspecificlegalrights,andyoumayalsohaveotherrightswhichvaryfromstatetostate.

ILMOR MARINE, LLC, Limited Warranty 1. General.ILMORMarine,LLC(“ILMORMarine”)providesthislimitedwarrantytocustomerspurchas-ingaMasterCraftskiorwakeboardboatequippedwithanILMORMarineengineandpowertrainsystem(the“ILMORProducts”).Thiswarrantymaybetransferredtoasecondretailpurchaserforonlytheunusedportionofthewarranty.ILMORMarinemustbenotifiedinwritingatthetimethesecondpurchasertakespossession.Noticemustbesentto: ILMORMarine,LLC,186PenskeWay,Mooresville,NC28115,Attn:WarrantyDepartmentwithinfifteen(15)daysafterthesecondsale.Atthetimeofwarrantytransfer,ILM-ORmayrequireaninspectionoftheILMORProductsatanauthorizedMasterCraftdealerservicecenter,atthesecondpurchaser’sexpense,toverifytheconditionoftheILMORProducts.IfanyILMORProductscannotpassinspection,ILMORMarinemayrejectthetransferofthiswarranty.Anyapprovedtransferofthewarrantywillnotextendthewarrantyterm.

2. Warranty. Subject to all terms of this Limited ProductWarranty, ILMOR Marine represents that the ILMOR ProductswillconformtopublishedILMORProductSpecificationsandbefreefromdefectsinmaterialandworkmanshipundernormaluseandserviceduringthewarrantyperiodsetforthherein.

3. Warranty Term. The term of ILMOR Marine’s limitedwarranty is thirty-six (36) months. The warranty begins uponthedateofdeliveryoftheMasterCraftskiorwakeboardboatin-stalled with ILMOR Products to the original retail purchaser ofthatboat.IntheeventthattheMasterCraftskiorwakeboardboatispurchasedusedfromaMasterCraftDealerasademonstratoror boat show display, this warranty begins at the earlier of thedateofdeliveryorsuchtimeastheboatinstalledwiththeILMORProductsattainsmorethanone-hundredhoursofuse(regardlessofthesourceofsuchuse).

4. Warranty Exclusions. This warranty shall not apply todefectsordamagestotheILMORProductsasaresultofusefora

purposeorinamannerforwhichtheywerenotintended,whicharealteredinanyway,whicharenotmain-tainedinaccordancewithILMORMarinerecommendedmaintenancerequirementsorproceduresorwhicharesubjecttomisuse,negligence,accidentorneglect,orunreasonableexposuretotheenvironment,soastoaffectadverselythecondition,performanceorvalueofsuchitems.ILMORreservestherighttoretrievedatafromtheILMORProductsEngineControlModulepriortograntingwarrantycoverageandindetermin-ingwarrantyeligibility.ThiswarrantyshallonlyapplytoILMORProductspurchasedwithandinstalledinMasterCraftskiandwakeboardboats.Inaddition,thewarrantiesshallnotapplytodefectsordamagestotheILMORProductsasaresultof:

(a) Routine maintenance items, tune ups, adjustments, normal wear and tear, damage caused byabuse,abnormaluse,orfailuretocomplywithrequirementsorspecificationswithregardtoinstalla-tion,maintenance,startup,break-in,operationandsafety,bothatthetimeofdeliveryandthereafter;


(b) Neglect,accident,improperinstallation,improperser-vice,useofanenginetransmissionorotherpowertrainac-cessoryorengine,transmissionorotherpowertrainpartnotmanufacturedorsoldbyILMOR,operationwithfuels,oils,lubricantsorfiltrationsystemswhicharenotsuitableforusewiththeproductoralterationorremovalofpartsorcompo-nents;

(c) Use of the ILMOR Products with any product, compo-nent or part incorporated into the ILMOR Products that isnotmanufacturedbyILMORorprovidedforinILMORProd-uctSpecifications,includingtheuseofnon-ILMORspecifiedserviceparts,unlesssuchmodificationoruseofparts isre-questedandapprovedinadvancebyILMORinwriting;

(d) Engine,transmissionorotherpowertrainrepairorser-vicebyadealernotapprovedorauthorizedbyOEM;

(e) Damageduetoabuse,negligence,misuse,mishandling,theuseofimproper,poorqualityorcon-taminated fuelor lackofordilutionof lubricantsorfluidsorotheroperatingconditions, includingcausingexcessivewearduetousesforwhichtheproductswerenotoriginallydesigned;

(f) Incidentalandconsequentialdamages,including,butnotlimitedto,storagecharges,rentalcharg-es, inconvenience, loss of time or use, or loss of income. Some states do not allow the exclusion orlimitationofincidentalorconsequentialdamage,sotheabovelimitationorexclusionmaynotapplytoyou;

(g) Waterpumpimpellers,waterhoses,coolingsystemanodesoranycomponentdeterminedbyILM-ORtobearesultoffailureofsuchitems;

(h) CostoftransportingILMORProductsorthevessel inwhichsuchproductsare installedtoandfromdesignatedservicefacilitiesforwarrantyrepairandotherhaulout,launchortowingcharges;

(i) Oils,lubricants,fuels,orfluidsusedfornormalmaintenanceandshopsuppliessuchasfiltrationsystems;

(j) Defectstothestartermotor,armatures,orfieldcoilassemblydeterminedbyILMORtobecausedbyexcessivecranking,condensationorsubmersion;

(k) DefectsduetowaterenteringtheILMORProductsthroughtheintakeorexhaustsystemorasare-sultofsubmersionorlackofcoolingresultingfromenginestartingoutsideofthewaterorwithforeignmaterialsblockingintakepassages;

(l) AnyotherdamagestoILMORProductswhichILMORMarine,initssolediscretion,determinesarenottheresultofdefectsinILMORProductsmaterialandworkmanship;

(m) Damageresultingfromrunningaground;

(n) Damageresultingfromsand,debrisoranyforeignmaterialbeingdrawnintothewaterpumpandcomponents;

(o) Coststhatarerelatedtochanginggearratiosand/orthemodificationofanyothersystemtomeetaltituderequirementsorthechangingofsacrificialanodesand/orcoolingsystemcontentwhentrans-ferringvesselsbetweenfreshandsaltwateroperations;and

(p) Travel toor from theproductby servicingdealeror the transportationcostsof theproduct toandfromtheservicingdealer;anychargesfortowing,haul-out,launch,storage,fuelorlubricantus-age,premiumfreightcharges;anyexcessivetimeforremovalofboatpartitions,hatches,deckstogainnecessaryserviceaccesstoengine,transmission,orotherpowertrainpartorcomponent;or,anysub-sequentexpensesresultingfromthelossoftheuseofthevesseloritscomponents,lossofincome,orinconvenience.


5. WarrantyProcedure.Withinten(10)daysfromthedateofpurchasebytheoriginalpurchaserofaMasterCraftskiorwakeboardboatcontainingILMORProducts,thepurchasershallberequiredto(i)com-pleteandmailtoILMOR,anILMORMarineWarrantyRegistrationCard;or(ii)completetheon-linewar-rantyregistrationattheILMORMarinewebsite(www.ILMORmarine.com/warrantyregistration).Warrantyclaimswillnotbeprocessed,andareconditionedupon,registrationofthepurchasewithILMORMarine.IfyoubelieveyourILMORProductsfailtoperforminaccordancewithspecifications,havedefectsinmaterialorworkmanship,orareotherwiseeligibleforcoverageunderILMORMarine’swarranty,youmustcontactanauthorizedMasterCraftDealerwithinthirty(30)daysofdiscoveringtheallegeddefect.YourMasterCraftDealerwillprovideyouwiththelocationandcontactinformationoftheservicefacilitywhereyoushouldtakeyourILMORProductsforinspectionandrepair.YouaresolelyresponsiblefortransportingyourILMORProductstothedesignatedservicefacility.TheMasterCraftDealermayarrangeforthenecessaryinspectionandrepairtobemadeon-site,atILMORMarine’ssolediscretion.Forquestionsregardingwarrantyserviceortoobtaininformationregardingwarrantyserviceortoobtaininformationregardingthenearestautho-rizedMasterCraftdealer,pleasecontactMasterCraftatthefollowingaddressortelephonenumber: MasterCraftBoatCompany,LLC Attention:Warranty/CustomerServiceDepartment 100CherokeeCoveDrive Vonore,Tennessee37885 1-423-884-2221ILMORMarinemayrepairorreplacepartsunderthiswarrantywithnew,remanufacturedorrefurbishedparts,initssolediscretion.AnyreplaceditemunderthiswarrantyshallbethepropertyofILMORMarine.

(See also ILMOR Owner’s Manual for details regarding Emissions Warranty.)

Warranty Policies and Procedures

SubmittingaWarrantyClaim1. AllclaimsmustbesubmittedviatheDealerLink.Thisnewsystemsignificantlyimprovestheprocessas

itwillnottakeaclaimthatismissingrequiredinformation.Thismeansthatclaimswillnotbedelayedorreturnedforcriticalinformation.Overall,thishasalreadyproventobeasignificantstepforwardinprocessingclaimsandcreditingdealershipaccountsonaquickerbasis.

• Submitclaimswithadequateinformationtoprocesstheclaim.Pleaseverifythatthesubmit-tedclaimiswell-documentedinthe“problemdescription”areainDealerLink.Documentationsuchas“R&R,repairandreplace,bad,failedorinoperable”isnotsufficientinformation.DealerLinkwillnotifythedealerifthereisnotenoughinformationtoprocesstheclaim.

• AchecklistforproperclaimsubmissionisavailableonDealerLinktoaidthedealership.

2. Fileallclaimswithin30daysfromthedateofrepair.


3. Inordertoavoiddenialofaclaim,anyclaimrelatingtofiberglass,gelcoatorupholsterycomponentsmustmeetthefollowingcriteria:

• ThedealerwillcontactaMasterCraftwarrantyrepresentativeregardingtheissue.

• Thedealerwillsubmitaphotographandestimatetorepairforeachpartaffected.

• Pleaseprovidetheunit’sserialnumberandcustomernameatthetimeofcontactwiththeMasterCraftrepresentative.

• UponMasterCraft’sreceiptandreviewofthephotosandesti-mate,aMasterCraftwarrantyrepresentativewill contactyourdealership’sservicedepartmentandadvise.

• Uponapprovaloftheclaim,therepresentativewillprovidethedealerwithanauthorizationnumbertobereferenced intheclaim.

4. Allclaimsof$1,000ormorerequireapriorauthorizationnumberassignedbyawarrantytechnicalservicerepresentative.ApriorauthorizationnumbermaybeobtainedbycontactingMasterCraftwar-rantyat(877)240-1638.

5.AlldealerswillreceivenotificationviaDealerLinkiftheclaimhasbeenapproved,deniedorifpartshavebeencalledbacktoMasterCraftforinspection.

6.IftheclaimisapprovedandarequestforpartstobereturnedtoMasterCraftwasnotissued,thedealermustholdpart(s)for30days.Becausepartsarerequiredtobeheldfor30days,Mas-terCraftmayrequestpartsevenifyouhavealreadybeenpaidforthem.

7. After the claim has been processed the dealer has 30 daystopetitionthedecision.Ifnopetitionisreceivedwithin30days,theclaimisfinalized.

8. IfMasterCraftrequeststhedealertosendthewarrantypart(s)forinspection,acalltagwillbeissuedtothedealerviae-mail.Atthatpoint,dealershipswillneedtofollowaprocedureoutlinedbelow.

9.MasterCraftreservestherighttodebitthedealerwithin30daysifthepartisnotcoveredunderwarranty.

NOTE:Manypoliciesimplementedoverthepastfewyearsaretheresultofrequirementsestablishedbysuppliersandvendors.

Warranty Part(s) Return Procedure

1. AcalltagwillbeissuedviaDealerLink.Acalltagisapre-paidshippingtagbywayofUPSthatallowsthedealertoreturnapart(s)toMasterCraft.Thecalltagcontainsimportantinformationsuchas:

• Claimnumber• Descriptionofparttobecalledback• Returndate• UPStrackingnumber• NOTE:Printthecalltagwithin10daysofreceivingitorthetagbecomesnullandvoid.

ALLPARTSRETURNEDTOMASTERCRAFTLATERTHAN20DAYSFROMTHEDATETHECALLTAGISISSUEDTOTHEDEALERWILLBEDENIED.

NOTE: All parts requested for return by MasterCraft warranty will be returned via UPS unless the carton size exceeds UPS limitations. In instances of over-sized returns, the warranty department will complete a MasterCraft Bill of Lading form. This form MUST accompany the part(s) being returned. The MasterCraft driver will not accept a warranty return without the form. If a MasterCraft truck will not be available at your dealership within 10 days of receipt of the Bill of Lading, call 1-800-874-4723 and ship the part FedEx Freight Collect. If the return is by a commercial carrier, still attach the return bill of lading in order to have the part(s) accepted with it/them upon ar-rival at the factory.

2. Ifaparthasnotbeenreceivedwithin10daysofthecalltagissuancetothedealer,DealerLinkwillnotifythedealerviae-mailasareminderthatonly10daysremaintoreturnthepart.Againat5days,andre-peatedlyeachdayuntiltheduedate,e-mailwillbesent.Dealershipswillbenotifiedwhentheexpirationdatearrivesandtheclaimisdeniedduetofailuretoreturnthepart.

3. AllpartsmustbetaggedwithaMasterCraftwarrantytag.

4. PrintacopyoftheclaimthatwassubmittedviaDealerLinkandattachittothepart.


5. Packagethepart(s)appropriately.Ifthepartisdamagedasaresultofpoorpackaging,theclaimwillbedenied.AffixtheUPScalltagtothebox.Ifthecalltagdoesnotmatchtheclaimnumberandpartinthebox,theclaimwillbedenied.

6. Uponreceiptofthepart,MasterCraftwillcreditthedealerwithintwo(2)businessdays.(Thisin-cludesPowertrainclaims.)

7. MasterCraftreservestherighttodebitthedealerwithin30daysininstanceswherethepartisfoundtonotbecoveredunderwarrantyaftertestingandinspection.


8. Onoccasion,acompanyrepresentativemayaudityourwar-rantyparts. Ifyouhave failed to tagparts forwhichclaimsweresubmitted,youwillbedebitedforwarrantyclaimpay-ments. The dealer will be required to provide a copy of thedealership’sworkorderwithvalidcustomernames,addressesandphonenumberstoverifywarrantyclaims.

9. Afteraclaimhasbeenprocessed,thedealerhas30daystopetitionadecision.

Importantfactorstoremember:• DealersareresponsiblefornotifyingaMasterCraftwarranty

representativeofanychangesine-mailaddresses.FailuretonotifyMasterCraftofanye-mailaddresschangewillresultinyourdealershipnotreceivingelectronicUPScalltagsorclaimnotificationstatus(i.e.,approved,denied,etc.),whichalsore-sultsinadenialofyourclaim.

• Dealerships are required to notify MasterCraft within threedaysifacalltagisnotreceived.

• Dealerships must notify MasterCraft of any Internet prob-lemsthatcouldcauseadelayinadealershipreceivingcalltagsorclaimstatusnotification.

2011 Warranty Reimbursement Labor Rate

Inconjunctionwiththe2011modelyearwehavearevisedandsimplifiedapproachtowarrantylaborratereimbursement.Alldealershipswillreceiveeither$36perhouror100%ofpostedshoprate.Toqualifyforthehigherrate,itwillbenecessaryforyourdealershiptomeetthefollowingrequirements:• Have at least one (1) fulltime technician with 10 training credits on staff throughout the reporting

period.NOTE: Technician credits are valid for a period of five years. If a dealership is combining credits from multiple technicians, the requirement is calculated over a period of five rolling years.

• CompletethesecurityapplicationandmaintainaccesswithinMasterCraft’sDealerLink.• UseDealerLinktoregisterboatsandthewarrantyclaimsduringthe2011modelyear.• Completegelcoatandupholsteryrepairsin-houseorhaveanacceptablesub-letagreement.• DocumentgelcoatandupholsteryrepairswithdigitalpicturestransmittedtoMasterCraftviae-mail.• MaintainthelistofrequiredtoolsaspublishedintheServicePartssectionoftheDealerManual.• StockGMPinventoryaspublishedintheServicePartssectionoftheDealerManual.

• Maintainaservice-onlydedicatede-mailaddressforreceivingserviceinformation.• ComplywithMasterCraft’spublishedpolicyforreturnparts(thishasnotchangedsince2002).• Keepyourpartsaccountpaidwithinnetthirty(30)-dayterms.• Laborratescanbeadjustedupwardonlyonceperrolling12-monthperiod. Asignificantconsiderationintheprocessishowtheboatownerfeelsaboutthejobwealldoinservicingtheboats.SeparatingoutwarrantyworkfromregularserviceisnotroutinelypossibleintheCSIratingsthatarereportedtoMasterCraft,sowearenotincludingitasafactoratthistime.However,wewillbereviewingthereportsandifthereappeartoberecurringissuesreportedbycustomers,wereservetherighttodiscussthematterwithyou.Ifamorerefinedmethodologyisdeveloped,wemayincludeCSIratingsinfuturewar-rantylaborratereimbursementconsiderations.

Weave theability tofile claimswithin theDealerLink.Youwillfind this tobea significantlybettersystemthanfilinghandwrittenforms.Partoftheadvantageofanonlineclaimsystemisthatnecessaryin-formationhastobeincludedinorderfortheclaimtoregister.Afteritisaccepted,processingandcreditareexpectedtoflowmuchmorequicklythaninthepast.

______________

Application for 2011 Warranty Reimbursement Labor Rate

Dealership_____________________________________ ContactPerson________________________

Location______________________________________ PhoneNumber(___)___________________

(Ifdealershiphasmorethanonelocation,applicationsmustbefiledforeach)

Iherebycertifythattheinformationbelowiscorrectandaccuratetothebestofmyknowledge.Iagreeto

abidebythe2011WarrantyLaborRateRequirementsandtoreportanychangesaffectingourdealerhip’s

ratetoMasterCrafttechnicalservicesinapromptmanner.

____________________________________________________________________________________

Dealership Representative and Title Date

• WehavecompletedtherequiredsecurityformtoaccesstheDealerLink:_____yes_____no

(ifno,completetheformandreturnpromptly.)

• Ourdedicatede-mailaddressforserviceinformationis:

_________________________________________________________________________

• Doesthedealershiphaveatleastonetechnicianwhohascompletedatleast10creditsofMaster-

Craftapprovedorsponsored

training?_____yes_____no

• Doesdealershiphavetherequiredtools,inworkingorder,asindicatedontheattachedbreakdown

for100%rate?

_____yes_____no(Attachdigitalpicturetoverify.)

• AreyouorderingpartsonDealerLink?_____yes_____no

• Areyouqualifiedforgelcoat/fiberglassrepairs?_____yes_____no

Ifyes,repairsaredone:_____in-house_____sub-let

Ifsub-let,firmnameandtelephonenumber:________________________________

• Areyouqualifiedforupholsteryrepairs?_____yes_____no

Ifyes,repairsaredone:_____in-house_____sub-let

Ifsub-let,firmnameandtelephonenumber:________________________________

• Doyoudocumentallgelcoatandupholsteryissueswithdigitalphotography?_____yes_____no

(MasterCraft verify: _____yes _____no)

• DoyoufilewarrantyclaimsonDealerLink?______yes_____no


• DoyoucomplywithpartsandGMPstockingrequirements?_____yes_____no


• Isyourpartsaccountpaidwithinnet-thirtydayterms?_____yes_____no



Pleaseattachadigitalpictureofyourcurrentpostedshoprateandoneoftherequiredtools.Mailto:Tech-

nicalServices,MasterCraftBoatCompany,105CherokeeCoveDrive,VonoreTN37885.

ForTechnicalServicesUseOnly:PostedRate:__________________

Approvedat:_____$36./hr._____100%postedrateApprovedby:___________________________________

Date:_________________________Attachments:_____yes_____no

Demo Boat Warranty Boatsthathavebeenusedfordemonstrationpurposesatdealershipswillstillhavewarrantyeligibility,butitwillbealteredasfollows:Theretailpurchasermustbeinformedthathis/herproductwaspreviouslyusedasademonstrationboat.• Aboatthathas50hoursorlesscanbesoldwithanewboatwarranty.• Aboatwithmorethan50hourswillhavethewarrantystartfromthefactoryshipdatetothedealerand

willhavetheremainingwarrantywhentheboatissold.• Toregisterademoboat,dealershipswillneedtocompletetheinformationbelowalongwiththeoriginal

registrationcard.(Demoboatscannotberegisteredonline.)Theinformationshouldbesentbyregularmailto:

MasterCraftBoatCompany100CherokeeCoveDrive

VonoreTN37885Attn:ConnieSweet

DealerName____________________________________________________________________________

BoatSerialNumber_______________________________________________________________________

BoatOwner’sName_______________________________________________________________________

HoursonBoat__________________________Customer’sSignature______________________________

Dealer’sSignature________________________________________________________Date___________

Tournament Team Boats Warranty Transfer

AllMasterCrafttournamentteamboatwarrantytransfersaredirectedtoAarneClow,teamandeventmanager.Aarnehassoleauthoritytoreview,acceptordeclineeachwarrantytransfer. Aprocessingfeeof$300isrequiredwhenatournamentboatissoldbysomeoneotherthananautho-rizedMasterCraftdealer.IftheboatwassoldbyanauthorizedMasterCraftdealer,the$300processingfeewillbewaived. Allquestionsshouldbedirectedto:AarneClow,MasterCraftBoatCompany,100CherokeeCoveDrive,VonoreTN37885,(423)884-2221,ext.1192.

_________________________________________________________________


Application for Transfer of Warranty for Tournament Team Boats

Date_________________________

TournamentTeamOwner__________________________________________________________________

Address________________________________________________________________________________

_______________________________________________________________________________

NewOwner_____________________________________________________________________________

Address________________________________________________________________________________

_______________________________________________________________________________

SerialNumberoftheBoat_________________________SerialNumberoftheTrailer________________

SerialNumberoftheEngine__________________SerialNumberoftheTransmission_______________

Enginehoursatthetimeofsale_______Dealershipoftheoriginalpurchase________________________

Forthewarrantytobevalid,thisformmustbecompletedinitsentirety.Sendthecompletedformalongwithacheckfor$300payabletoMasterCraftBoatCompany.Pleasesendtheformandcheckto:MasterCraftBoatCompany,100CherokeeCoveDrive,VonoreTN37885.

Thistransferwarrantywillbeineffectimmediatelyuponreceiptandapprovalofthisformandtheapplicationfee(approximately14days).Itwilloffertheexactcoverageandbegovernedbytheexactrestrictionsastheoriginalwarrantyfortheremainderoftheoriginalwarrantyperiod.


2011 Serial Numbers

U S M B C A X A A 1 K 0 1 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14

1, 23456

7

8, 9, 1011

12

13, 14

=====

=

==

=

=

US for origin in the United StatesM for MasterCraftB for BoatC for CompanyEngine Type: INDMAR A=Chevy5.7RTP11:1/1.5:1/VRS Z=L96VRS-Single&Twin C=Chevy5.7RTP1.26:1 D=L96VRS(SWS)Single&Twin M=MCX1:1/1.5:1 F=TwinRTP J=MCX1:1(SWS) G=TwinMCX N=MCXVRS/MCS1.26:1 L=TwinMCX(SWS) B=MCXVRS(SWS) V=VWDiesel1/51:1-TwinandSingle U=L961.22:1/1.5:1 R=CumminsDiesel(Twin) K=L961.22:1(SWS) ILMOR 2=5.7L1:1 7=6.0LVs/Twin 3=5.7L1.26:1/Vs/Twin 8=6.0L1.22:1(SWS) 4=5.7L1:1(SWS) 9=6.0LVs(SWS)/Twin(SWS) 5=5.7L1.26:1(SWS)/Vs(SWS)/Twin(SWS) S=6.2LVs 6=6.0L1.22:1 T=6.2LVs(SWS)

Boat Model: A=ProStar190 E=225V/X-25/Salt B=ProStar190TournamentTeam V=235V/X-35/Salt X=ProStar197/X-7 W=235V/X-35/Salt-SeatOption C=ProStar107TournamentTeam J=245V/X-45/Salt T=ProStar214/X-14 G=255V/X-55/Salt U=ProStar214V/X-14V H=255V/X-55/Salt-SeatOption 2=X-1 D=CSX220/Salt L=X-Star/Salt F=CSX265/Salt(Twin) R=200V/X-2/Salt S=280V/X80STS(Twin) M=215V/X-15/Salt K=300(Twin) Sequential Series Numbers (never repeated in a Model Year)Month Made: A=January D=April G=July J=October B=February E=May H=August K=November C=March F=June I=September L=DecemberYear Made: 2010(builtJulythroughDecember2010) 2011(builtJanuarythroughJune2011)Model Year: 2011


Trailer Serial Numbers

19MSB2225B2D601251234567891011121314151617

1, 2, 3

4

5

6, 7

8

9

10

11

12, 13

14, 15,

16, 17

=

=

=

=

=

=

=

=

=

=

United State Assigned Trailer Code

S = Steel Trailer

B = Boat Trailer

Trailer Length (Ft) - Model Specific

Axles: 1 = SA; 2 = TA

Check Digit - Assigned by NMMA, based on their formula

Model Year: 8/2008; 9/2009; A/2010; B/2011, etc.

Company Code

Trailer Model

A1= PS190-PS197SA E5= MS225TA

B2= PS190-PS197TA F2= MS230TA

F3= PS214SA E4= MS235TA

F4= PS214TA D4= MS215TA

F5= PS214VSA E1= MS245TA

F6= PS214VTA E6= MS255TA

C5= X-1SA D3= X-StarTA

C6= X-1TA E2= CSX220TA

D5= MS200SA PHOENIX=CSX265-TA/TR

D6= MS200TA PHOENIX=MS280-TA/TR

E5= MS225TA PHOENIX=MS300-TR

Trailer Sequential Serial Number - Assigned at MasterCraft

warrantymedia.channelblade.com/eprowebsitemedia/3506/2011... · 2011-04-04 · fers up to 100% of...

Documents