]

Increase Stakeholder Adoption by

Leveraging Mobile Platform Applications

William Newman, CMC

Managing Principal

Newport Consulting Group

Real Experience. Real Advantage.

[

2

Agenda

Learning Points

About the Speaker and Firm

Where are We? (No, really)

The Changing Role of Executive Sponsors

Executive-friendly Cloud Computing Models

Communication Best Practices

Defining Guiding Principles

Engaging the team

A Practical Check-list

Wrap-up / References / Key Points

Real Experience. Real Advantage.

[ About the Speaker

William D. Newman, CMC, MBA, SA

ASUG Recognized Influencer

EPM, GRC, Sustainability

Member, SAP Sustainability Executive

Advisory Council

Certified Management Consultant (since 1995)

Public Speaker (ASUG, Insider, TEDx, others)

SAP Press Author

Numerous articles on

program oversight,

stakeholder engagement

Twitter (william_newman)

3

Real Experience. Real Advantage.

[ About the Firm

4

Newport Consulting Group is an independent consulting firm

founded in 2005 and managed by several leading directors from

DMR Consulting Group and strategy firm Booz & Company

Our clients enjoy working with our experienced professionals who

deliver large firm capabilities with a boutique firm culture

We function as top-end, high-touch advisors to

our F500, Inc 5000 and GT25 clients

We help SAP partners RUN BETTER

Real Experience. Real Advantage.

[

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Where Are We?

M-commerce has been slow to make inroads

against traditional channels. That appears finally

about to change. The next 18 months will be

critical as companies position to scale.

- Booz & Company, M-Commerce Comes of Age (August, 2011)

The proliferation of mobile

technologies and the increase in

cloud computing represent the two

most significant megatrends.

- Oxford Economics, Digital Megatrends 2015:

The Role of Technology in the New Normal

Market (March, 2011)

Real Experience. Real Advantage.

[

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Where Are We Going?

Real Experience. Real Advantage.

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No, Really Where Are We Going?

Developing regions -

No or little current

infrastructure, initial

need will be for basic

services such as financial

management, banking,

B2C and B2B commerce.

They will only know life

“in the cloud.”

2

Mature markets - particularly

introduction of 4G into US / NA

markets - will allow for greater

use of corporate functions and

consumer experience.

1

As growth matures in

saturated 4G markets such

as Asia (Japan) and EU, US /

NA market resembles more

of a “developing” market.

Real Experience. Real Advantage.

[

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What Does this Mean for Apps?

Applications vary in complexity, from enhanced reality to

administrative – biz applications are mostly administrative

Administrative Banking, travel and expenses, basic

commodity purchases, tracking and

monitoring of purchases and deliveries,

basic workflows

Predictive

Enhanced

Lower complexity

Greater complexity

Business analytics, performance

management, sensitivity analysis,

logistics, transport management, mobile

surgery (viewing / commenting)

Example applications

Augmented reality, interactive learning,

on demand mobile execution (m2m),

mobile surgery, prescription fulfillment

(execution)

Source: InfoStretch, SAP, Newport Consulting Group analysis

Real Experience. Real Advantage.

[ The Changing Role of Executive Sponsors

Explosion of Mobile

Sarbanes-Oxley

Cool Factor

Multi-task, multi-use, multi-threading …

Need for Security (yours not theirs)

This means:

If you want to get a project approved

you stand a better chance if there is a

mode or channel of mobility you can

sell your boss (and their boss, and so on ...)

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Real Experience. Real Advantage.

[ Executive Sponsors Impact Others

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Shift Impact Conflict

Source: Rapid Consulting, as modified by Newport Consulting Group.

Real Experience. Real Advantage.

[ Executive Friendly Cloud Computing Models

Some emerging “quick hits” for dubious executives:

Expense Approval

Travel Approval

Document routing

Process approvals (PPAP, APQP)

Carbon OnDemand (GHG Demand Forecast)

Sales OnDemand (Sales Demand Forecast)

Some emerging trends

Business ByDesign

Hybrid solutions (on premises w/ cloud)

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Real Experience. Real Advantage.

[ Hybrid Solution Example

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Source Systems

BW / Data Warehouse

Forecasting &

Consolidation

Planning &

Analysis

Customer

Group Served

Enhanced Forecasting Model & Scenarios in Saphran / Excel Roll-ups (actual financials) & ConnectBase

(Sales & Volumes-ERP & EDI)

Saphran Data Warehouse

BOBJ

Dashboards

(Xcelcius)

BOBJ

Profitability &

Cost Mgt

(PCM)

SAP other ERP (actual), EDI (short term customer

guidance), and source systems

Operations Costing Sales & Mktg

Intelligence

Base & PB

Reports

SharePoint

StreamWork

Real Experience. Real Advantage.

[ Another Hybrid Solution Example

Mobile Sustainability

Field notes captured in SAP

StreamWork

Connector to SAP

BusinessObjects Strategy

Management and / or

BusinessObjects Sustainability

Performance Management updates

progress against metrics, target

KPIs

13

Updated partner performance

Downstream partner metrics

Source: InfoStretch, SAP, Newport Consulting Group analysis

Real Experience. Real Advantage.

[ Communication Best Practices

“Conference Room” Pilots

BYOD programs

Rapid / multiple rendering cycles

Executive Alignment POCs

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Use

Render

Create

Real Experience. Real Advantage.

[ Use of Guiding Principles

As with any systems initiative, “guiding principles” are

boundaries or “big rules” that keep your efforts on track, value

oriented, and MBO relevant

Often times these principles can be distilled into sound bites or

“elevator speak” to keep different user groups consistently

informed, and counteract the “grapevine effect”

15

Real Experience. Real Advantage.

[ Engaging the Team

16

Mobility requires a number of players both from business and

from IT. SAP’s Sybase Unwired

Platform (SUP) offers many

alternatives for cloud-based

and hybrid solutions.

Source: Rapid Consulting, as modified by Newport Consulting Group.

Developers

Users

Platform Partners

Internal Stakeholders

Real Experience. Real Advantage.

[ The 5-Item Checklist / Pitfalls to Avoid

1. Don’t over promise then under deliver

2. Don’t let your apps lapse

3. Don’t try to be something you’re not

4. Only release it when it is ready

5. Don’t over-think the development

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Source: Five Pitfalls to Avoid when Developing Mobile Apps, Mashable, 2010.

Real Experience. Real Advantage.

[

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Learning Points

Some key take-aways:

Define who in the organization is responsible for

creating versus rendering content, maintaining

the apps

The executive landscape is changing. Develop a working

relationship with stakeholders for continual engagement

Communicate! As with any change initiative, “communicate,

communicate, communicate!”

Leverage integration tools in specific use

cases and across platforms, or not at all

Remember the five key check-list items

for successful mobile engagement

Real Experience. Real Advantage.

[ More on BYOD and Change Management

Mobile computing offers inroads to executives, profit

models for SAP customers

Tips, trends, ideas and the airline story

http://searchsap.techtarget.com/news/1280100071/Mobile-

computing-offers-inroads-to-executives-profit-models-for-SAP-

customersMobile-computi

Jesse Jacoby, William Newman - Contributors

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Real Experience. Real Advantage.

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Your turn!

Real Experience. Real Advantage.

[

21

[

] Thank you for participating.

ASUG Michigan Chapter

ASUG Mobility SIG

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