2011 registration book

ONE VOICE . ONE MISSION.

4 3 R D A NNUA L CONFERENCE& TRADE SHOW

MAY 23 -25, 2011THE AMWAY GRAND PLAZA HOTEL | GRAND RAPIDS

BACK FUTURETOTHE

REGISTRATION BOOKLET

REGISTRATION BOOKLET

State Senator

DARWIN BOOHERSenator of the 35th District, Invited

Senate Appropriations Subcommittee on the Department of Community Health

State Senator Darwin Booher was elected to the Michigan Senate inNovember 2010 representing the 35th District, which includes Benzie,Clare, Kalkaska, Lake, Leelanau, Manistee, Mecosta, Missaukee, Osceola, Roscommon, and Wexford counties.

For more information please contact Stephanie Winslow: [email protected] or (517) 323-3687

Tickets: $125 per person, not included in your registration feePlease Make Checks Payable to: Aging Services of Michigan Administrative Fund

P.O. Box 6512 Centurion Drive, Suite 380 Lansing, MI 48917Aging Services of Michigan Administrative Fund is a 501( c ) 3

invites you to attend a…

State Representative

PETER MACGREGORSenator of the 73rd District,

Vice Chairman of the House Appropriations Subcommittee on the Department ofCommunity Health

State Rep. Peter MacGregor was first elected to the Michigan Housein November 2010. He represents the 73rd District, which includesRockford, Cedar Springs and the townships of Algoma, Cannon,

Courtland, Nelson, Oakfield, Plainfield, Solon, Sparta, Spencer andTyrone and the villages of Sand Lake, Sparta and Kent City.

LEGISLATIVE RECEPTIONLUMBAR BARON BAR • AMWAY GRAND PLAZA • GRAND RAPIDS, MI

SUNDAY, MAY 22, 2011 • 5:30 P.M. - 7:00 P.M.

1www.AgingMI.org

Sunday, May 227:00 pm…………….………………. Welcome Reception

Monday, May 237:30 am......................................................Registration 8:00 am ....................................Continental Breakfast 9:00 am................Welcome and Association Update

– David Herbel9:30 am...............................Opening Keynote Session

with Mark Nep011:00 am ...................Concurrent Workshop Sessions12:00 pm ..........Lunch and Annual Business Meeting1:00 pm ....................Concurrent Workshop Sessions6:30 pm.........................................................Fun Night

Tuesday, May 247:30 am......................................................Registration8:00 am ....................................Continental Breakfast9:00 am............Keynote Session with James Orlikoff10:45 am ...................Concurrent Workshop Sessions12:00 pm.....................................Trade Show & Lunch 3:00 pm ....................Concurrent Workshop Sessions6:30 pm.................Awards Gala and Keynote Session

with Mike Robbins

Wednesday, May 25 7:30 am......................................................Registration8:00 am ....................................Continental Breakfast 8:30 am .....................Concurrent Workshop Sessions11:00 am ...............................Closing Keynote Session

with Walt Stasinski

SCHEDULE-AT-A-GLANCEAGING SERVICES OF MICHIGANBOARD OF DIRECTORS

BUSINESS ALLIANCEBOARD OF DIRECTORS

Michael Jalacki, Chair Resthaven Care Center

David Herbel, PresidentAging Services of Michigan

Steve Zuiderveen, TreasurerBrookcrest

Susan Hurst, SecretaryEvangelical Homes of Michigan

Andrea LoganAll Med Medical Supply, LLC

Steve Rolston St. Ann's Home

Annette Sivertson MidMichigan Health

Derek Weenum Providence Healthcare & Rehabilitation

EDUCATIONAL FOUNDATIONBOARD OF DIRECTORS

Cindy Bosley, Chair Masonic Pathways

Mike Richards, Vice Chair Father Murray Nursing Center

David Herbel, President Aging Services of Michigan

Sheri Deisler, Secretary Aging Services of Michigan

Susan O’Shea, TreasurerMedical Care Facility & Rehab Services

Jane JohnsonClark Retirement Community

John MerloGenesys Convalescent Center

Sylvia SimonsSpectrum Health Hospice

SCHEDULE -AT-A -G LANCE

Cindy Bosley, ChairMasonic Pathways

Mark Stutrud, Vice ChairLutheran Social Services of Michigan

Rob Stevens, SecretaryGenesys Convalescent Center

Stan Clouse, TreasurerFriendship Village of Kalamazoo

Sylvia Simons, Past ChairSpectrum Health Hospice

John ThorhauerUnited Methodist Retirement Communities

Karen SchrockAdult Well-Being Services

Jeff ZylstraRoyal Atrium Inn

Chris ChesnyMidMichigan Health

Kevin EvansGrandvue Medical Care Facility

Barb GilesFleischman Residence

Steve GosikTrinity Senior Living Communities

Al KaulLutheran Homes of Michigan

Larry PetroskeyEvangelical Homes of Michigan

Larry YachcikPorter HIlls Retirement Communities & Services

Harvey ZuckerbergMichigan Home Health Association

2 Aging Services of Michigan

ONE VOICE . ONE M I S S ION .

Sponsored by

The Power of WisdomMARK NEPO

May 23 • 9:30 to 10:30 a.m.Book signing to follow from 10:30 to 11:00 a.m.

Mark Nepo, bestselling author and philosopher,will kick off this year’s annual conference event.Mark’s The Book of Awakening recently madeOprah’s Ultimate Favorite Things 2010 list. Asa cancer survivor, Mark devotes his writing andteaching to the journey of inner transformationand the life of relationships. Mark is also the author of Facing the Lion, Being the Lion: InnerCourage and Where it Lives as well as The Exquisite Risk.

Mark will focus his program on his belief that wisdom is something we retrieve and internalizerather than create and expound. To listen, reflect, and express is a lifelong process thatkeeps us close to what is essential and authentic.In vital ways, we relate to life more than authorit. In essence, the life of art and the art of lifebegin to thankfully merge.

Sponsored by

The Power of GovernanceJAMES ORLIKOFF May 24 • 9 to 10:30 a.m.

Effective Governance During a Time of Reform

The quality of governance that was sufficient to getyour organization where it is today will be insufficient to get it where it will need to be tomorrow. Aging services organizations are beingchallenged with revolutionary changes: economic,demographic, and legislative. Any one of thesechanges alone would be significant, together theyare revolutionary. How boards address these challenges will determine the future of your organization. This presentation will address effective governance in the time of reform.Changes to traditional forms of governance will bediscussed, along with best practice techniques toenable your board to lead effectively into an uncertain future.

James Orlikoff is president of Orlikoff & Associates,Inc., a consulting firm specializing in health care governance, leadership, and strategy. He is the National Advisor on Governance and Leadership tothe American Hospital Association and HealthForum, and is the Senior Consultant to the Centerfor Healthcare Governance.

3www.AgingMI.org

KEYNOTE S PEAKERS

The Power of Fun at Work WALTER STASINSKIMay 25 • 11 to 12 noon

Walt Stasinski will close our conference event on ahigh note with his humorous stories that will enliven and enlighten. Walt is well known for instilling people with the MOOMBA spirit - whichmakes the journey more fun. Walt Stasinski is thefounder and President of Potential Unlimited. As asuccessful businessman and educator, Walt hasmore than a few words of wisdom to share on subjects like success, leadership, and customerservice. He also has a lot to say about attitude,humor, and how to make the journey more fun.Through it all he offers solutions that help peopleget more of what they want out of life.

The Power of Fun at Work will allow us to learnpractical strategies to enjoy our job more and tomanage our stress. Work can be fun if we chooseto make it fun. Find out how to enjoy the lighterside of success and even get a standing ovationfor all your accomplishments!

CLINT MAUN, CSP Maun-Lemke, LLC

Monday, May 23

Clint will join us again for three sessions on teamsand communications in aging services and the critical aspects of each. Front-line staff and

supervisors will have loads of fun as they experiencespecific communication enhancing exercises.

LARRY MINNIXLeadingAge Tuesday, May 24

CEO and President of LeadingAge-our national Association- will discuss the expectationsof the CEO and their Boards within the currentvolatile long term care policy environment. Larrywill bring his knowledge of the current issues and trends in Washington, while offering his

perspective on how CEOs and Boards need towork together to position themselves for

successful innovation and creative solutions.

MIKE COXDykema Gossett

Wednesday, May 25

Join former Attorney General Mike Cox as he provides an overview of the

national and state trends in monitoring activitiesfor fraud and abuse.


Hotel ReservationsAging Services of Michigan has reserved a room block atthe Amway Grand Plaza Hotel. Reservations can be madeby calling the hotel at (800) 253-3590. The rate is $128 pernight, plus taxes, for single/double occupancy. Be sure tomention Aging Services of Michigan to take advantage ofour discounted rate.

Grand RapidsWith more than one million residents in the metro area,Grand Rapids offers all the big-city amenities and excitement you can imagine. And it's all served up with aheaping helping of small-town friendliness, safety and affordability. Downtown is clean, safe and oh-so-walkable– there are more than 75 hotels, restaurants, museums,and sports and entertainment venues within a five-minutewalk of each other. Some of Grand Rapids' other uniqueattractions are less than a ten-minute drive away: FrederikMeijer Gardens & Sculpture Park; John Ball Zoo; andWoodland Mall and Rivertown Crossings. Only in GrandRapids can you find such an incredible variety and diversityof things to do, all so close together and easy to get to.


The Power of Appreciation – Member Gala

Mike RobbinsMay 24, 6:30 to 9:30 p.m.Come and hear a motivating presentation from Mike Robbins at our Member Gala and Awards Ceremony. Mike is an expert in teamworkand communication, authoring several bestselling books. He is a regular contributor to Oprah.com and through the inspiring program, “ThePower of Appreciation,” Mike Robbins will illustrate to us exactly how appreciation improves morale, productivity, and creates success.

Sponsored by

www.AgingMI.org

Welcome ReceptionSunday, May 22, 7 to 10 p.m.San Chez BistroAging Services of Michigan welcomes youto Grand Rapids. Join us at the mostunique, two sided and three tiered, diningand entertainment venue in West Michigan, San Chez Bistro. The mood will be relaxed– perfect for mingling with friends over cocktails and hors d’oeuvres in a fun, laid-back, and artful atmosphere.

Aging Services of Michigan Explores Grand RapidsMonday, May 23, 6:30 p.m.

Cygnus 27/Scavenger HuntJoin us at Cygnus 27 at the top of the AmwayGrand Plaza for a fun-filled evening, highlightingthe Association’s business partners and thevalue they bring to Aging Services of Michiganthroughout the year. We’ll start out at Cygnus27 for drinks and hors d’oeuvres. Then, we’llteam you up and let you loose into the city ofGrand Rapids for a scavenger hunt. This eventis sure to be one of the highlights from thisyear’s conference. Tickets: $45 per person, notincluded in your registration fees.

Sponsored by

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Annual Business Meeting LunchMonday, May 23, 12 to 1 p.m.

As the only state association to represent thefull array of senior services, Aging Services ofMichigan has a strategic role in representingand advocating for its members and ultimatelythe interests of the consumer. The Associationwill conduct its Annual Business Meeting onMonday, May 23. All conference participantsare encouraged to attend the luncheon event.

NETWORK ING & SOC IA L EVENTS


Aging Services of Michigan

MONDAY, MAY 23, 2011

6

Michigan in Need

Impact of the MDS 3.0 and RUGs IV

Pharmacy Issues inNursing Homes

Activities: A ResidentCentered Approach

The Exquisite Risk

Real Time Teaming inHealthcare

Registration

B

Leadership:Strategy

Pantlind

Managementand Operations

Ford

Best Practices

Atrium

Clinical Care

Cascade

Resident Careand Services:End of Life

Emerald

Professional Development

Vandenberg

TRACK11 a.m. to 12 p.m.7:30 a.m.

1

2

3

4

5

6

Continental Breakfast

8 a.m.

Welcome and Association Update - David Herbel

9 a.m.

Keynote Speaker: Mark Nepo

9:30 a.m.

Mark Nepo Book Signing / Break

10:30 a.m.A

7www.AgingMI.org

2011 CONFERENCE

MONDAY, MAY 23, 2011

Improving LTC in Michigan

Bureau of Health Systems Update

Pain and Symptom Management Through

Collaboration

Pressure Sores

Palliative Care

Communication versusTurf Wars Part I

C1 to 2 p.m.

Fun Night

6:30 to 10 p.m.

Lunch and Annual Business Meeting

12 to 1 p.m.

The DragonflyEffect: Focus, Grab,

Engage, Act

Streamlining Your Admissions Process

MI STA*AR: AvoidableRehospitalizations

Maximizing 5 Star Quality Part I

Hospice Care in Nursing Homes

Communication versusTurf Wars Part II

D2:15 to 3:15 p.m.

Innovative Partnershipsin Senior Services

Role of the Nurse Practitioner in Nursing Homes

Psychosocial Assessmentand the MDS 3.0

Maximizing 5 Star Quality Part II

Slow Medicine

Clark Retirement Community Member

Tour

E3:30 to 4:30 p.m.



TUESDAY, MAY 24, 2011

CEOs and their Boards

MDCH Pain Initiatives

Clinical Ethics Committees

Reducing Heart Failure Readmissions

Home Health Medicare Survey

Controlling Workman’sCompensation Costs

Registration

G

Leadership:Governance

Pantlind


Ford

Best Practices

Atrium

Resident Careand Services

Emerald

Compliance

Cascade

Workforce andEmployer Issues

Imperial

TRACK10:45 a.m. to 12 p.m.7:30 a.m.

1

2

3

4

5

6


8 a.m.

Keynote Speaker: James Orlikoff

9 to 10:30 a.m.

Legendary Customer Service Part I


Vandenberg7

Trade Show and Lunch

12 to 3 p.m.

F

2011 CONFERENCE

9www.AgingMI.org

TUESDAY, MAY 24, 2011

Board Composition

855A Compliance

Software in Assisted Living

Hospice and Complementary

Alternative Medicine

Compliance ProgramsPart I

How to Win at Arbitration

Awards Gala and Keynote Speaker Mike Robbins

H

Leadership:Governance

Pantlind


Ford

Best Practices

Atrium

Resident Careand Services

Emerald

Compliance

Cascade

Workforce andEmployer Issues

Imperial

TRACK3 p.m. to 4 p.m. 6:30 to 9:30 p.m.

1

2

3

4

5

6

Legendary CustomerService Part II


Vandenberg7

Stakeholder Engagement

Medical Services Administration Update

Dedicated Hospice Units

Care of the ActivelyDying Patient

Compliance ProgramsPart II

Supervision in AgingServices

I4:15 to 5:15 p.m.

Legendary CustomerService Part III



WEDNESDAY, MAY 25, 2011

Ten Signposts of theNew Normal

Nothing About MeWithout Me, Part I

Trends in Fraud andAbuse Monitoring

Advance Directivesand Legal Concernsat End of Life

Weight Changes inthe Elderly

Behavior Based Interviewing

Registration

J

Leadership inSenior Services

Ford

Resident Culture

Atrium

Regulatory Issues

Vandenberg

Resident Careand Services: Social Issues

Kendall

Resident Careand Services: Nutrition Issues

Haldene

Workforce and Employer

Issues

Pearl

TRACK8:30 to 9:30 a.m.7:30 a.m.

1

2

3

4

5

6


8 a.m.

Keynote Speaker: Walt Stasinski

11 a.m. to 12 p.m.

Independent Livingfor Frankie Valli

Nothing About Mewithout Me, Part II

Prevent Fraud in YourCommunity

Gerontological Psychopharmacology

Controlling Foodservice Costs by Using Technology

Behavior Based Interviewing

K9:45 to 10:45 a.m.

L

11www.AgingMI.org

SES S ION DESCR I P T IONS

MONDAY SESSIONS

TRACK 1: Leadership and StrategyTrack 1 is designed to initiate important high level topics critical to the future of aging services. These sessions are pertinent for board members, executiveleaders, policymakers, administrators, and program staff.

Session 1B – Pantlind BallroomMichigan in NeedJan Hudson from the Michigan League for Human Services will provide an overview of the FY2012 budget,including priority issues and options facing the new stateadministration, legislators, and Michigan taxpayers. Asthe only statewide organization committed to the welfareof Michigan’s low income citizens, the Michigan Leaguefor Human Services provides expert analysis and advocacyto Michigan’s policymakers, as well as understandablematerials to Michigan’s residents. Tax and budget issues,as well as funding gaps and opportunities for human services programs will be discussed during this importantpresentation.

Jan Hudson, Michigan League for Human ServicesCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1C – Pantlind BallroomImproving Long Term Care Services and Supports inMichigan – New Opportunities and OptionsLong term care services in Michigan will be closely evaluated in the next months as the new administrationweighs options and considers how to best serve consumers. Dr. Vernon Smith will present the HealthManagement Associates’ White Paper on senior care issues and health care reform options. The white paperwas funded by Aging Services of Michigan and presentedto the Governor in January. Dr. Smith, former MichiganMedicaid Director, will provide an overview of access andfunding issues and present several options made availableby health care reform legislation.

Dr. Vernon Smith, Health Management AssociatesCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1D – Pantlind BallroomThe Dragonfly Effect: Focus, Grab, Engage, ActRobin Eggert will facilitate this dynamic and entertaining session that focuses on the resident as the keystone to visioning and driving organizational change. She will host alive focus group of residents from Clark Retirement Community. You will directly observe the benefits of interactive engagement, the cross-fertilization of ideas andthe "power of story" that emerge from the wisdom within.Experience the power of a graphic facilitator "in action" asshe collects the "essence" of these innovative, transformationalconversations. This is a leading edge practice that will keepyour competitive edge sharp and relevant!

Robin Eggert, REALMCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1E – Pantlind BallroomInnovative Partnerships for Senior Living Collaboration and partnering are key activities for survivaland success in the new health care environment. Joinseveral Aging Services of Michigan members as they provide overviews of their recent collaborative projects.These members have transcended barriers to developnew and creative structures to serve seniors in communities and in residential settings.

Brian Carnaghi, Presbyterian VillagesJeffery Lemon, Spectrum Health Continuing CareDenise Rabidoux, Evangelical Homes of MichiganMarie Seddon, United Methodist Retirement CommunityLarry Yachcik, Porter Hills Retirement CommunitiesCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

TRACK 2: Nursing Home Management and OperationsTrack 2 includes issues and topics pertinent to management of the successful nursing home community.This track is designed for administrators and nursinghome management staff.

Session 2B – Gerald Ford Presidential BallroomImpact of the MDS 3.0 and RUGs IVThe MDS 3.0 went into operation on October 1 – more thansix months ago. This session will review changes and challenges the industry has faced since the MDS 3.0 was implemented. Participants will review survey, reimbursement,and operational issues associated with the revised assessment database and discuss effective strategies formanaging MDS 3.0 driven outcomes.

Brenda Sowash, Plante & MoranCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD


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Session 2C – Gerald Ford Presidential BallroomBureau of Health Systems UpdateThe Michigan Department of Community Health housesthe Bureau of Health Systems, responsible for nursinghome survey and certification activities. Join Mike Pemble as he discusses the trends in provider issues aswell as plans for the future, as MDCH copes with diminished staffing and the impact of retirements.

Michael Pemble, MDCH Bureau of Health SystemsCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 2D – Gerald Ford Presidential BallroomStreamlining your Admissions ProcessIdeally, the admissions process begins before the residentis actually admitted and the process continues throughoutthe stay. This session will present best practices and engage participants by sharing success stories and ideas.Improving communications with potential residents andfamily members will be discussed.

Betsy Anderson, FR&R Healthcare ConsultingJanet Potter, FR&R Healthcare ConsultingCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 2E – Gerald Ford Presidential BallroomRole of the Nurse Practitioner in Skilled Nursing FacilitiesDoes hiring a nurse practitioner for a skilled nursing facility or continuing care retirement community makesense? Whether you want to increase revenue or improveoutcomes, this session will provide an overview of stateand federal regulations along with billing structures.

Betsy Anderson, FR&R Healthcare ConsultingJanet Potter, FR&R Healthcare ConsultingCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Track 3: Best Practices in NursingHomesSessions in Track 3 focus on specific practices that havebeen successful for nursing homes. This track is pertinent for administrators, directors of nursing, clinical,and management staff.

Session 3B – Atrium RoomPharmacy Issues in Nursing HomesThis presentation provides an overview of nursing homepharmacy regulatory issues, both on a federal and a statelevel. An update of the ongoing battle over Schedule IIControl Substance guidelines as defined by the Drug Enforcement Agency, as well as an overview of practice andsurvey issues in Michigan and elsewhere will be provided.

Kelli Marsh, Specialized Pharmacy ServicesCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 3C – Atrium RoomPain and Symptom Management through CollaborationExplore the various manifestations of pain in elders andthe importance of looking beyond the symptom for realsuccess. Collaboration and coordination concerns in residential settings especially with hospice vendors will beemphasized. The importance, benefits, and barriers tocollaboration among providers will be discussed.

Dr. Patricia Schmidt, In House Hospice and Palliative CareCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 3D – Atrium RoomMI STA*AR: Avoidable RehospitalizationsAn overview of the MI STA*AR Initiative will be the focus ofthis session designed to identify successful interventions forreducing hospitalizations. The progress of the initiative thusfar and plans for the future will also be included.

Nancy Vecchioni, Michigan Peer Review Organization CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 3E – Atrium RoomPsychosocial Assessment and the MDS 3.0 The MDS 3.0 significantly altered the structures for psychosocial assessment and discharge planning for thenursing home resident. Join Brenda Sowash as she presents an overview of changes in this area with a focuson the Psychosocial Outcome Severity Guide, and the importance of interdisciplinary teamwork and coordination.

Brenda Sowash, Plante & MoranCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Track 4: Clinical CareTrack 4 is designed to include topics pertinent to clinicaland behavioral care for nursing home residents. Topics in Track 4 are intended for administrators, directors ofnursing, clinical nursing staff, social workers, and activities professionals, and therapists.


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Session 5C – Emerald Room Palliative CarePalliative care concentrates on reducing the severity ofdisease symptoms, preventing and relieving suffering, and improving quality of life for persons facing serious and complex illness. Non-hospice palliative care is not dependent on prognosis and is offered often in conjunction with curative medical treatment. Join Dr. DanMaison as he explains palliative care and its importance inmedical treatment and care today.

Dr. Dan Maison, Spectrum Hospice and Palliative CareCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 5D – Emerald Room Hospice Care in Nursing HomesHospice Conditions of Participation, revised in the last 18months, have altered the requirements for hospice careprovided within nursing homes. This session will providean update and overview of both the hospice and nursinghome view, as well as a short discussion of legal concerns.Join our expert panel as they discuss the regulations andthe challenges to well coordinated care.

Moderator: Jennifer Van Regenmorter, Foster, Swift, Collins & SmithMindi Johnson, Foster, Swift, Collins, & SmithLaura Garrett, Spectrum Hospice and Palliative CareGail Koeppe-Hall, Spectrum Health Rehab and NursingCenterCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 5E – Emerald Room Slow MedicineLate life journeys are complex. Find out the eight stationsof late life and the concept of ‘slow medicine’. Slow medicine advocates for careful anticipatory attending tochanging needs rather than waiting for crises, thereby improving the late life experience. This is not a plan forpreparing for death; it is a plan for understanding, caring,and for helping those you love or careful for to live wellduring their final years.

Gail Koeppe-Hall, Spectrum Health Rehab and NursingCenterConnie Mahon, Spectrum Health Rehab and NursingCenterCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 4B – Cascade RoomActivities: A Resident Centered ApproachF 248 requires identification of resident interests andneeds, while enhancing resident highest practicable levelof function. With MDS 3.0 changes related to activities, itis essential that resident wishes be well understood by theinterdisciplinary team.

Marilyn Mines, FR&R Healthcare ConsultingCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 4C – Cascade RoomKey to Pressure Ulcer PreventionThis presentation provides an overview of the NationalPatient Safety Initiative 9th Statement of Work, includingkey factors in pressure ulcer prevention. One nursinghome’s successful journey to better resident outcomesand pressure sore management will be included.

Audrey Stob, Michigan Peer Review OrganizationCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Sessions 4D/E – Cascade RoomMaximizing 5 Star Quality (Part I and Part II)Participants will learn about CMS 5 Star System components that support positive rehabilitative outcomes.Successful collaborative activities to work with nursing staffto address falls, restraints, continence, pressure ulcers, andADL decline will be discussed.

Donna Diedrich, Aegis TherapiesCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Track 5: Resident CareTrack 5 has been developed to update staff about resident care, but also included here are topics that address the needs of the caregiver. Sessions in this trackinclude how we live our lives and how we help othersthrough the end of their personal journeys in life.

Session 5B – Emerald Room The Exquisite Risk: Daring to Live an Authentic LifeIn order to live fully in the face of death and to love fullyin the face of life, how will we enter our time on earth?This leads us to other questions – How will we know andbe known? How do we hold each other as we tumblealong in the story of our lives? How will we care for eachother? This authentic unfolding is the way under the way,the journey of transformation, the very work of beinghuman, and the work of staying close to what is sacred.Join Mark Nepo as he leads us through this transformational journey.

Mark Nepo, Three IntentionsCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD


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Track 6: Professional DevelopmentThe Professional Development Track includes topics thatwill allow health care workers an opportunity to considerand develop new skills and options for the workplaceand the profession. Topics will focus on issues that tendto occur in every workplace environment and recognizethat we all must work in a very human world.

Session 6B – Senator Vandenberg RoomReal Time Teaming in HealthcareEffective teaming is difficult to accomplish and sustain. It isespecially challenging in healthcare because we are still battling parent-child medical models. Time managementproblems, staff training, leadership issues, human resourceissues, and a host of other problems often stand in our way.To be successful in improving our organizations, particularlyin quality and budget, we must involve individuals in effective teams that make an immediate difference. Joinour well-known friend Clint Maun as he helps us identifybetter processes that focus on successful outcomes.

Clint Maun CSP, Maun-Lemke LLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Sessions 6C/6D – Senator Vandenberg RoomEffective Communication versus Turf Wars: Are You on the Winning TeamToday’s aging service organizations are faced with difficultchallenges. They are expected to provide high levels ofproductivity while becoming cost efficient. In this session,you will discover methods for improving attitude, communication, and motivation while implementing apositive life and business focus. This presentation allowsthe participants to be involved in specific communicationenhancing exercises while having fun.

Clint Maun CSP, Maun-Lemke LLCCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Clark Retirement Community Member TourDoes your community have accommodations that are toosmall to meet the expectations of today’s consumers? ClarkRetirement Community will show you what they are doing tomeet that challenge. You’ll also see an assisted living dementia neighborhood and meet their Dementia ServicesCoordinator who was instrumental in helping Clark becomethe first organization in the United States to receive accreditation from CARF-CCAC for dementia services. Then it’s off to the Keller Lake campus to sip refreshmentslakeside and see a small-by-design assisted living buildingcomplete with a mini spa. The tour is limited.

Monday, May 23 3:30 pmCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

TUESDAY SESSIONS

Track 1: Leadership: GovernanceThis track is intended for executive leadership, boardmembers, and trustees. Topics discussed within this trackwill be important to the role of the board in several aspects, and can be used to identify key areas for development for both new and current board members.

Session 1G – Pantlind BallroomCEOs and Their Boards: Aging Service Policy ChallengesLarry Minnix, President and CEO of LeadingAge, our national association, will discuss the expectations of theCEO and their Boards within the current volatile agingservice policy environment. Larry will bring his knowledgeof current issues and trends in Washington, while offeringhis perspective on how CEOs and Boards need to worktogether to position themselves successfully.

Larry Minnix, Leading AgeCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1H – Pantlind BallroomBoard Composition in a Changing EnvironmentOrganizations in the aging services sector have generally relied upon revenue streams that are guaranteed or static -coming from predictable government sources. How doesthe composition of the board change as the expectationsaround board service change? What does the new healthcare board look like as it meets the organizational demandsof raising money from individuals and private fundraising?Join us as Terry Horton with the Johnson Center helps us toanswer these important questions.

Terry Horton, Johnson CenterCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD


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Join Terry Horton from the Johnson Center as she explains how a board ensures the delivery of health care in the 21st century.

Session 1I – Pantlind BallroomStakeholder Engagement and Community NeedsJoin us as Terry Horton with the Johnson Center explainshow a board ensures the delivery of health care in the21st century. A discussion on stakeholder engagementand using stakeholder input to influence governance andorganizational decisions will be addressed. What information does local government and community leaders need from you as we move forward under a new reality. What do other stakeholders think? These questions will be answered as Terry discusses the importance of a community needs assessment and an ongoing involvement of the community in decision making.

Terry Horton, Johnson CenterCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 2: Management and Operationsfor the Senior Care IndustryThis track identifies issues that could be pertinent for several different provider types within the senior care industry. The range of topics for this track is quite largebut will focus on those that are pertinent to providers beyond the walls of the nursing home.

Session 2G – Gerald Ford Presidential BallroomMDCH Pain InitiativesPain is a universal problem that affects millions of people regardless of social, economic, and cultural considerations.Susan Affholter, coordinator of the State of Michigan’s newPain Management and Palliative Care Program, will discussthe goals and activities of this program, including resultsfrom physician and public surveys on pain, and the program’s support of the Michigan Advisory Committee onPain and Symptom Management.

Susan Affholter, MDCH Bureau of Health ProfessionsCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 2H – Gerald Ford Presidential Ballroom855A ComplianceMedicare certified providers have ongoing obligations toupdate information reported for Medicare enrollment purposes through the CMS 855A form. Failure to complywith Medicare requirements to update 855A information(including changes in board composition and managingemployees) in a timely manner can lead to suspension ofMedicare billing privileges or revocation of a provider’sMedicare number. This session highlights the require-ments and deadlines and offers concrete suggestions forcompleting the 855A form and for working with theMedicare Intermediary on 855 filings.

Phyllis Adams, Dykema GossettCEU Credits: N, NHA, CDR, CDM, ATRA, SW

Session 2I – Gerald Ford Presidential BallroomMedical Services Administration UpdateThe Michigan Department of Community Health administers its Medicaid Program through the MedicalServices Administration. This presentation will providean update of specific Medicaid programs pertinent to theaging service provider, such as MI Choice, PACE, Traumatic Brain Injury Programs, Hospice Issues, LocalContact Agencies, and others.

Susan Yontz, Medical Services AdministrationMichael Daeschlein, Medical Services AdministrationCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 3: Best PracticesTrack 3 is designed to include topics regarding bestpractices in senior services that are not confined to nursing homes. The intended audience for this track includes executive leaders, administrators, program directors, and staff of pertinent related programs.

Session 3G – Atrium RoomIs There a Place for Clinical Ethics Committees in thePost Acute Setting?Clinical Ethics Committees are a mainstay in hospitals butare rarely found in post acute providers such as nursinghomes, CCRCs, or home health agencies. Yet the population served by post acute providers often presentssignificant clinical ethics issues, such as end of life decisionmaking. This presentation will explore the potential benefitsthat clinical ethics committees can provide to post acutecare providers, and suggest a mechanism for implementingthem alongside other regulatory required committees.

Joanne Lax, Dykema GossettCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD


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Session 4H – Emerald RoomHospice and Complementary Alternative MedicineDr. Leonard Wright, Medical Director for Spectrum HealthHospice, has a unique perspective on the use of Complementary Alternative Medicine (CAM) for the careof hospice patients at the end of life. He is certified inand has been using various alternative methods in addition to traditional medical practice. He will utilizecase studies to review the history of CAM, commonmodalities used, and review components of a successfulCAM program in a hospice.

Dr. Leonard Wright, Spectrum Hospice and Palliative CareCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 4I – Emerald RoomCare of the Actively Dying This educational activity is designed for the long termprofessional who provides care to persons at the end oflife. Depending on cultural and religious beliefs, deathcan have different meanings which could impact the interventions needed for the dying patient and familymembers. This session will increase awareness of residentchoice and treatment, as well as provide long term careprofessionals with information and tools to assist with psychosocial needs of the resident and their family, thefive Tasks, and signs and symptoms of approaching death.

Eric Gernert, In House Hospice and Palliative careCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 5: ComplianceTrack 5 includes information and topics about compliance issues for several provider types includingthose beyond the walls of a nursing home. The intendedaudience for this track includes administrators, leaders,nursing staff, and program staff.

Session 5G – Cascade RoomAre You Ready for the Home Health Medicare Survey?When a surveyor walks into the door, even the most relaxedprofessional has been known to panic. Being prepared canhelp reduce the stress level for Medicare Home Health surveys. Having all the necessary documentation ready isthe first step toward a successful process. In this sessionfind out how to keep your agency in a constant state ofreadiness. We will discuss common mistakes and how toaddress issues that affect your clinical staff when surveyorsvisit patient homes.

Bonny Kohr, FR&R Healthcare ConsultingCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 3H – Atrium RoomMaking the Hard Choice: Software Use in Assisted LivingConsidering electronic medical administration records?Walk through the process of making a decision to go topaperless charting. Find out what functions can be addressed by software. Evaluate your IT capabilities anddefine your budget before considering moving forward.

Joel Moyer, Extended Care ProfessionalsCEU Credits: N, CDR, CDM, ATRA, SW, AFC, AD

Session 3I – Atrium RoomDedicated Hospice Units: Structuring Relationships forComplianceThis session will examine the options for structuring dedicated hospice and palliative care units within skillednursing facilities, including regulatory requirements understate law (CON) and federal certification and anti-kickbackconsiderations.

Phyllis Donaldson Adams, Dykema GossettCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Track 4: Resident Care and ServicesTrack 4 includes presentations about resident care and service issues that are pertinent to all serviceproviders. The intended audience includes leaders, administrators, program directors, and staff of pertinent related programs.

Session 4G – Emerald RoomReducing Readmissions of Heart Failure PatientsMany chronically ill persons wrestle with the physical, psychological, and social demands of their illness withoutmuch help or support from medical care. Burcham Hillsset out to improve the care provided to subacute patientswith heart failure. The heart failure pathway combinesclinical care, patient centered education to empower patients to manage their illness with the goal of reducingreadmissions back to acute care. Learn about this exciting process improvement project that will improveoutcomes for heart failure patients.

Barbara Smith, Michigan Peer Review Organization Deborah Stephens, Burcham Hills Retirement CommunityJennifer Pruitt, Burcham Hills Retirement CommunityCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD


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Session 6I – Imperial BallroomSupervising: The Key to RetentionOne of the biggest problems facing the aging service industry is turnover of direct care staff. Some of the leading causes of staff turnover relate to poor supervision.How can we improve the ability of our front line supervisors to lead people in ways that minimize stressand conflict, improve morale and productivity, and ultimately provide better care? This session will provideinformation and opportunities to formulate answers tothis question for your organization.

Steve Karnes, Ferris State UniversityCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 7: Professional DevelopmentThe Professional Development Track includes topics thatwill allow health care workers an opportunity to considerand develop new skills and options for the workplace andthe profession. Topics will focus on issues that tend tooccur in every workplace environment and recognize that we all must work in a very human world.

Sessions: 7H/I/J – Senator Vandenberg RoomIntegrity: The Key to Personal and Professional ExcellenceThis three hour seminar addresses how personal integritylays the foundation for professional integrity. It focuseson skills that generate wholeness, balance, and equity inall areas of life. The correlation between body, mind, andspirit are examined. One skill cannot grow without positively influencing the whole. Join Al Arens as he discusses the influences that shape us, self esteem issues,and self-talk and how it influences our behavior.

Al Arens, Life Enhancing Programs CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

WEDNESDAY SESSIONS

Track 1: Leadership in Senior ServicesThis group of sessions has been developed to provideinformation about current trends in the senior care industry overall. The track is designed for executiveleaders, administrations, program directors, and interested aging service staff.

Session 5H/I – Cascade RoomCompliance Requirements and Internal Compliance InvestigationsJoin Brian Kaser and April Streeter as they provide anoverview of compliance program guidelines and legal requirements for nursing homes and other aging serviceprograms. Compliance education for staff and theprocess for internal compliance investigations will also bediscussed.

Brian Kaser, Brian Kaser PLCApril Streeter, Brian Kaser PLCCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 6: Workforce and Employer IssuesThis track is intended to cover topics related to workforce, employer, and human resource issues. Thetrack is intended for administrators, program managers,nursing managers, and human resource staff.

Session 6G – Imperial BallroomControlling Workman’s Compensation CostsEmployers are now looking for ways to more effectivelycontrol costs. This session will focus on Workman’s compensation as one of the many insurance programs tobe reviewed in cost containment strategies. An overviewof Workers’ Compensation will be provided, along withmethods to control risk that will have a positive impact onemployees and cost.

Scott Voss, Voss InsuranceCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 6H – Imperial BallroomHow to Win at ArbitrationJoin Karen Berkery as she reviews basic arbitration principles and provide participants with practical toolsthat utilize the grievance process to your best advantage.Karen will discuss actual case studies in the long term careindustry and how the arbitrators ruled. Neglect andabuse allegations will be discussed and how best to address these situations with the Union and at arbitration.

Karen Berkery, Kitch Attorneys & CounselorsCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD


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Session 1J – Gerald Ford Presidential BallroomTen Signposts of the New NormalThis session explores the financial risk factors that havechanged in recent years along with the underlying reasonsfor change. Participants will identify pertinent questionsto consider as they position themselves for the future.

Tom Meyers, Ziegler Senior ServicesCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1K – Gerald Ford Presidential BallroomIndependent Living Planning for Frankie ValliIndependent living expectations are rapidly changing. Preferences regarding aging in place, available technology andin home services are altering the expectations of incoming residents. This discussion will review past assumptions, discussrecent trends and investigate the realities of planning for tomorrow’s independent living resident.

Dodd Kattman, Morrison, Kattman, MenzeCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 2: Resident CultureThe Resident Culture Track is intended to highlight theessential issues of quality management and resident centered environments. This track is intended for all participants interested in the ongoing quest for personcentered services and premier work settings.

Sessions 2J/K – Atrium RoomNothing About Me Without MeMoving from an organizational structure that depends onorder and safety, to a culture of consumer choice andcontrol is the reality of our future. Formal processes thatdepend on resident and consumer involvement are partof decision-making, and the governing bodies of three religious based organizations depend on that stream ofinput to develop consensus.

Dennis Russell, MHS AlliancePeggy Hanson, FriendsviewCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

This year’s conference includes two super saver options based on the number of participants you bring. Taking advantage of this option also allows communities to bring as many residents and families as they wish. Our Tuesday event especially focuses on board and governance issues that would be a great

experience for board members and trustees. There are many innovative projects and important issues pertinent to boards as well. Join us for this exciting conference experience.

Track 3: Regulatory OversightWith the increased focus on detecting and preventingfraud and abuse at the national level as evidenced bythe changes in health care reform legislation, it is important to understand the current trends at thinkingat both state and national levels. This track is designedfor all levels of staff interested in hearing about these initiatives and trends.

Session 3J – Senator Vandenberg RoomNational Trends in Fraud and Abuse MonitoringLearn about the most current trends and policy on fraudand abuse from the federal and state standpoint from former Attorney General Mike Cox. Mr. Cox will use hisrecent experience to discuss the federal and state organizational structure for fraud and abuse, as well asplanning and goals.

Michael Cox, Dykema GossettCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 3K – Senator Vandenberg RoomNever Lost in Time: Prevent Fraud before the Next Victim! Internal Controls are a major tool to prevent theft of assets from the company. US companies lose 5% of theirrevenue annually to fraud. New methods and techniquesare continuously under development by criminals to exploit new technology and weaknesses in a company environment. The forensic investigator has several toolsto assist in addressing these problems. This session willlook at ways fraud is committed and how internal controlscan allow the company to protect itself.

Arlen Lasinsky, FR&R Healthcare ConsultingKimberly Waite, FR&R Healthcare ConsultingJenny Deloy, FR&R Healthcare ConsultingCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD


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Track 4: Resident Care and Services:Social IssuesThis track is designed to address the psychosocial needsof consumers and residents. This track may include topics pertinent to any particular long term care settingand is intended for social services staff, clinical staff, andpersons interested in the psychosocial issues of the longterm care participant.

Session 4J – Kendall RoomAdvance Directives and Legal Concerns at End of LifeThis educational activity will increase social worker andother staff knowledge about advance directives and legalconcerns at end of life. This presentation will addressconsumer advocacy, durable power of attorney for healthcare, conservatorship and guardian issues, as well as endof life care decisions and effective communication.

Sheyna Wexelberg-Clouser, In House Hospice and Palliative CareCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 4K – Kendall RoomGerontological PsychopharmacologyThe complexity of treating mental disorders in seniors iswell known, and professionals need to keep current withnew advances. An understanding of the principles of pharmacokinetics (what the body does to the medication)and pharmacodynamics (what the medications do to thebody) is essential. This session will cover protein-bindingand its effect on availability of medication to the body, half-life and how long the medication stays in the body, anddrug-drug interactions (how medications affect one another). Join Tom Katofiasc as he reviews these basicmedication principles in the context of psychoactive drugs.

Tom Katofiasc, Specialized Pharmacy ServicesCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 5: Resident Care and Services:Nutrition IssuesThis track on resident care and services focuses on nutritional and dietary topics for the long term care professional. The track is intended for dietary staff, nursingstaff, administrators, direct care workers, and interested staff.

Session 5J – Haldene RoomWeight Changes in ElderlyMaintaining optimal nutritional status in the elderly populationmay be a daunting task. This presentation will provide betterunderstanding about F325 nutrition tag and how residentchoice and quality of life issues can be included in a dietary plan.

Christie Titmuss, Healthcare Services GroupCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Continuing EducationTo assist in meeting your annual credit requirements, applicationhas been made with the following organizations for continuing education credits:

Organization InitialsASM Educational Foundation instead of MI Nurses Association NNursing Home Administrators Board NHACommission on Dietetic Registration CDRCertifying Board for Dietary Managers CDMAmerican Therapeutic Recreation Association ATRAMichigan Social Work CE Collaborative SWOffice of Children and Adult Licensing AFCNational Certification Council for Activity Professionals AD

Note: Administrators certified by the American College of Health Care Administrators may use continuing education credits from Aging Services of

Michigan’s annual conference toward their ACHCA certification renewal.

With a total of 60 educational sessions,conference attendees can earn up to12 continuing education credits

Session 5K – Haldene RoomControlling Costs in FoodserviceA good foodservice manager can use technology to control cost and create efficiencies. This session will discuss time and cost savings by using electronic inventoryprograms, menu systems, and ordering procedures.

Ryan Bennink, Gordon Food ServiceNancy Geik, Gordon Food ServiceCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 6: Human Resources IssuesThe Human Resources track is intended to identify toolsand techniques useful to the human resource professionaland other managers in their daily work. The intended audience includes administrators, program managers and directors, supervisory staff, and interested staff.

Session 6J/K – Pearl RoomBehavior Based Interviewing TechniquesDevelop solid interviewing techniques that will not leaveyou questioning your hiring decisions. Determinethrough past performance if the candidate is truly all thatthey say they are. Behavioral examples are statements byjob candidates that describe actual events that have happened during their career. Interviewers then can usean understanding of these past events and actions to determine the skill level of the candidate.

Salvatore Albanese, Trinity Senior Living CommunitiesCEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD


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Please join us in Grand Rapids this May as we again come together to learn new ideas, revisit old ones, andnetwork among Michigan’s premier aging service providers. This coming year will be particularly challengingas we work hard to maintain our commitment to senior service while adjusting to changes within our struggling state. We will have to draw upon our past experience to power the future of long term careservices and supports and bring all our strengths to this challenging political environment.

We have communicated actively with Governor Snyder about the importance of senior services, the bestoptions for the future, and together we will help his administration draw on the Power of Michigan tofind the best answers for senior care. Our impact with Governor Snyder is strong, and we will feel the fulleffects of our work in the upcoming months.

For our sessions in May, we will start off our conference on Monday morning with the Power of Wisdom.Well-known author, Mark Nepo will focus on wisdom, a lifelong process that keeps us close to what is essential and authentic.

Tuesday will start with the Power of Governancewith Jamie Orlikoff, a discussion of what Boards will needto move into the future of aging services, and we will end the gala event with the Power of Appreciation:the importance of ongoing recognition of efforts. Wednesday we will close with the Power of Fun at Work.

Tuesday, May 24 will focus on Governance, and we welcome Larry Minnix from LeadingAge to help framethe changes at the national level for Boards and CEOs with a view to help understand what our CEOs needfrom their Boards in order to be successful.

This year’s conference promises to be the best experience yet for workers and professionals in the longterm care industry. Come join us as we go...

BACK FUTURETOTHE

Welcome to the 2011 Aging Servicesof Michigan Annual Conference

21

REG I S TRAT ION INFORMAT ION

Full ConferenceIncludes admission to all conference events, includingworkshops and general sessions. Continental breakfast and lunch are provided each day. Oneticket to Tuesday’s Awards Gala is also included.Monday’s Fun Night is not included.

Monday OnlyIncludes admission to workshops on Monday only. A continental breakfast and lunch are also included.

Tuesday OnlyIncludes admission to workshops on Tuesday only, including Tuesday’s trade show. A continentalbreakfast and lunch are also included.

Wednesday OnlyIncludes admission to workshops on Wednesdayonly. A continental breakfast is also included.

FULL CONFERENCE $485 $725 $565 $805

MONDAY ONLY $325 $430 $405 $515

TUESDAY ONLY $325 $430 $405 $515

WEDNESDAY ONLY $325 $430 $405 $515

SUPER SAVER I $3,500 $5,500 $4,000 $6,000

SUPER SAVER II $4,000 $6,000 $4,500 $6,500

Regular RatePostmarked by April 29, 2011

Members Non-Members

Late RatePostmarked after April 29, 2011

Members Non-Members

Super Saver Rate IThis rate allows facilities and CCRCs (located at aSINGLE physical address/location) to send UP TO20 individuals to the conference. A continentalbreakfast and lunch each day are included for eachparticipant. Tickets to Monday’s Fun Night andTuesday’s Awards Gala are not included.

Super Saver Rate IIThis rate allows facilities and CCRCs (located at aSINGLE physical address/location) to send ASMANY individuals as they like. A continental breakfast and lunch each day are included for eachparticipant. Tickets to Monday’s Fun Night and Tuesday’s Awards Gala are not included.

Special NeedsParticipants with special dietary or accessibilityneeds should notify Erica Cialone at Aging Servicesof Michigan at (517) 323-3687 in advance so thatproper arrangements can be made.


Moderator Help Wanted! No Experience NecessaryAging Services of Michigan encourages you to makethe most of your conference experience by moderatingone or more workshop sessions. No previous experience is required! Specifically, moderatorsneed to introduce the speaker(s); distribute speaker handouts; evaluations and validate CEU forms.Aging Services of Michigan will provide you the information and resources needed to do this importantjob and be successful in doing it. To volunteer, pleaseindicate on your registration form. Sessions will be assigned on a first-come, first requested basis.

Cancellation/Refund PolicyPlease submit all cancellation requests by e-mail [email protected] or [email protected] by Friday,April 29, 2011, to receive a full refund. Cancellationsreceived after April 29, 2011 and registered no-shows will be required to pay a processing feeequal to 50% of the respective registration fee. We cannot accept cancellations by phone. Your cancellation will be acknowledged by a return e-mail. If you do not receive an acknowledgementwithin one week of sending your cancellation, please contact Aging Services of Michigan to verify receipt.An exception to the refund policy may be made asdeemed by the Aging Services of Michigan Staff.Any requests for exception to the policy must bemade in writing. Registrants unable to attend maysend a substitute and should notify the Aging Services of Michigan office in advance.

Registration Options

All Full Conference and Single Day attendeesmust register online at AgingMI.org.

Super Savers should register using Page 23 in this booklet

Registration Deadline: April 29, 2011Late rate fees apply after this date

REG I S TRAT ION INFORMAT ION

Registration ConfirmationFor individual conference registrants, your registration will be confirmed via email. For thoseregistering under a Super Saver rate, one confirmationwill be sent to the person your organization indicated as the Contact Person. If you do not receive written confirmation by April 29, 2011, pleasecontact the Aging Services of Michigan office.

Come to our 2011 Annual Conferenceto Re-Energize with:

The Power of WisdomThe Power of GovernanceThe Power of AppreciationThe Power of Fun at Work

23www.AgingMI.org

Organization _______________________________________________________________________________________________________________________________

Contact Person _____________________________________________________________________________________________________________________________

Mailing Address____________________________________________________________City____________________________________ State_______ Zip _________

Daytime Phone (_______) _______________________ Contact Person’s E-mail ______________________________________________________________________

SUPER SAVER REGISTRATION FORM

First & Last Name and Job TitlePlease type or print name as it should

appear on name badge.

Name_____________________________________________

Title________________________________________________

First Time Attendee? q Yes

Moderator? q Yes

Name_____________________________________________

Title________________________________________________


Moderator? q Yes

Name_____________________________________________

Title________________________________________________


Moderator? q Yes

Name_____________________________________________

Title________________________________________________


Moderator? q Yes

Name_____________________________________________

Title________________________________________________


Moderator? q Yes

Workshop and Event Choices. Write the workshop number you will attend.

A B C D E F G H I J K L

q Yes q Yes q Yes q Yes q Yes q Yes q Yes

q No q No q No q No q No q No q No









MondayLunch*

Fun Night $45

TradeShow*

Gala$65

AmountDue forExtraTickets

$

$

$

$

$

Total Due This Page $ ________* Meal is Included

Make checks payable to Aging Services of Michigan Educational Foundation. Return registration forms and payment to: 6512 Centurion Drive, Suite 380 Lansing, MI 48917 • (517) 323-3687 • Fax (517) 323-4569

Form may be copied for additional registrants

*Super Saver I Regular Rate: $3,500 • *Super Saver II Regular Rate: $4,000Late Rate I (After April 29): $4,000 • Late Rate II (After April 29): $4,500

Super Saver I Regular Rate $ ________

Super Saver II Regular Rate $ ________

+ Special Events $ ________

AMOUNT DUE $ ________

HAVE YOU HUGGED A BUS INESS PARTNER?

2011 Trade ShowTuesday, May 24, 12:00 to 3:00 p.m.DeVos Place“Your future is whatever you make it, so make it a good one!”

The Aging Services of Michigan business partners invite you to step back in time to explore theadvancements in senior services and technologies during the 2011 Trade Show. This year’s themewill transport you back in time through the decades while showcasing today’s innovative businessopportunities. Stroll through a 1950’s diner and Rock Around the Clock for a Whole Lot of ShakingGoing On. Relive the British invasion and the groovy Dawning of the Age of Aquarius. Grab apair of platform shoes and get down at Studio 54.

Throughout your journey, introduce yourself to the Aging Services of Michigan business partners to enhance your mission to Michigan’s seniors. Over 100 business partners will be present to exhibit the industry’s newest technologies, products, and services. In addition to exceptional networking opportunities, the show will offer, refreshments and entertainment, andit features unique opportunities to win fabulous prizes.

But be sure towatch the clock tower for the exact moment to get...


BACK FUTURETOTHE

GOLD SPONSORS ($6,000)Agility TherapyMasonic Pathways

Ziegler Capital Markets

SILVER SPONSORS ($4,000)In House Diagnostics

SodexoTrinity Senior Living Communities

BRONZE SPONSORS ($2,000)All Med Medical Supply, LLC

Jewish Senior LifeMcKesson Medical Surgical

Mercy Memorial Nursing CenterMorrison Senior DiningPlante & Moran, PLLCPMV TechnologiesRehab Solutions, Inc.VPA Diagnostics

EXCLUSIVE EVENT SPONSORS

CONFERENCE S PONSORS

25www.AgingMI.org

MAY 24, 2011 | THE AMWAY GRAND PLAZA HOTEL | GRAND RAPIDS

“The Power of Appreciation”Aging Services of Michigan’s brightest stars are shining! The Gala will be an evening filled with inspiring stories and amazing accomplishments, honoring individuals and organizations who haveachieved excellence through outstanding contributions made to their communities. Plan now tobring your entire team, trustees, residents and friends for a night of entertainment and celebration

The Gala will feature a motivating presentation from Mike Robbins. Mike is a dynamic motivationalspeaker that will touch and inspire you. Mike moves his audiences to be more thoughtful, appreciative and grateful with others and themselves.

The Annual Silent Auction will take place during the evening. Don’t miss the opportunity to havefun, bid on fantastic items and make an impact on the industry’s legislative initiatives. The SilentAuction benefits the Aging Services of Michigan Political Action Committee.

Sponsored by

Awards Gala

2011 registration book

Documents