2012 lsntap webinar tech
DESCRIPTION
This webinar explored new and emerging ways to use online tools to assist those with legal problems and needs who are not able to secure the assistance of counsel. W feature initiatives in WA, TX, and CA, and Ohio. Presenters: Daniel Ediger, Northwest Justice Project Colton Lawrence, Texas Legal Services Center Neil Bowman-Davis, Napa Superior Court Michael Walters, Pro Seniors, Inc.TRANSCRIPT
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Welcome to LSNTAP’s 8/15/12 webinar!
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Technology to Assist Self- Represented Litigants
August 15, 2012
Presenters• Daniel Ediger, Northwest Justice Project, WA
• Colton Lawrence, Texas Legal Services Center, TX
• Neil Bowman-Davis, Napa Superior Court, CA
• Michael Walters, Pro Seniors, Inc., OH
• Teri Ross, Illinois Legal Aid Online, IL
• Claudia Colindres Johnson, Moderator, Pro Bono Net, WA
What we are covering today
• Reaching competence: types of knowledge and other factors that lead to competence
• Brain Rules from Dr. John Medina
• 5 examples of programs that are creating strong self help materials
What is knowledge?There are 3 types of knowledge:
1)Declarative knowledge/content
2)Procedural/how to knowledge
3)Conditional knowledge/when or why
From: Christy Tull and Anna A.O’ Connell, Investments in Human Capital Pay Dividends for Courts, Future Trends in State Courts, National Center for State Courts, , 2012. pg. 127, citing the work of Schrader and LawLess (2003), and Alexander (2004)
Declarative Knowledge
• Facts, the law, the accepted body of knowledge
• Domain specific rules of construction
Procedural Knowledge
• How to do something, instructions, can be general or specific to a set of facts.
• General—information• Specific-could be considered advice
Conditional Knowledge
• When to do something• Why
Needs enough expertize to keep it general—someone who understands the most common ways the issue will appear
In addition to knowledge
Two other factors in addition to knowledge are necessary to empower learners:1.Attitudes-subjective/personal beliefs, state of readiness2.Skills-integration of knowledge and skills into actual practice
Example of 3 types of knowledge
Example of knowledge, attitude, skills approach
• Advicenow.org.uk
Other examples
• British Columbia—Divorce Guide for Kids
Content Knowledge
Attitudes
Brain Rules by Dr. John Medina
Brain Rules• 10 Minute Rule• Recall is better with visuals (up to 65% vs. 10%
with oral only)—integrate the senses• Visual information trumps everything• Text is boring• Exploration—allow people to explore
Northwest Justice Project
• Daniel Ediger, Loyola Public Interest Law Fellow, Seattle, WA
LSNTAP Community Training:
Online Resources for Self-Represented Litigants
LSNTAP Community Training:
Online Resources for Self-Represented Litigants
VIDEO
United States Department of Commerce
Broadband TechnologyOpportunitiesProgram
United States Department of Commerce
Broadband TechnologyOpportunitiesProgram
www.WashingtonLawHelp.orgwww.YouTube.com/user/NWJusticeProject
Daniel Ediger [email protected]
Daniel Ediger [email protected]
Daniel Ediger [email protected]
Daniel Ediger [email protected]
Why VIDEO?
www.YouTube.com/user/NWJusticeProject
www.WashingtonLawHelp.org
What kind of VIDEO?
animation &voice-over narration
animation &voice-over narration
video screen-grabs & online demos
animation &voice-over narration
video screen-grabs & online demos
examples of legal forms & documents
animation &voice-over narration
video screen-grabs & online demos
examples of legal forms & documents
live actors & narrators
stillimages
screencapture
audio-video
animation
Tools We Use to Make Videos
stillimages
MS OfficePowerPoint
AppleKeynote
Apple iPhoto
screencapture
audio-video
animation
Tools We Use to Make Videos
stillimages
MS OfficePowerPoint
AppleKeynote
Apple iPhoto
screencapture
CamstudioFREE
Snagit$50
Camtasia$300
audio-video
animation
Tools We Use to Make Videos
stillimages
MS OfficePowerPoint
AppleKeynote
Apple iPhoto
screencapture
CamstudioFREE
Snagit$50
Camtasia$300
audio-video flipcam iPhonemini-DV
camcorder
animation
Tools We Use to Make Videos
stillimages
MS OfficePowerPoint
AppleKeynote
Apple iPhoto
screencapture
CamstudioFREE
Snagit$50
Camtasia$300
audio-video flipcam iPhonemini-DV
camcorder
animation paper, pensdry-erase
whiteboardgreen-screen
Tools We Use to Make Videos
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1 Research / Assess
What information do clients look for?
What information is already out there?
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2
Research / Assess
Is it... • accurate? • succinct? • comprehensible?
Script / Edit / Translate
Script / Edit / Translate
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2
Research / Assess
Is it... • right? • short? • plain?
Script / Edit / Translate
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2
Research / Assess
Some Guidelines for Clearer Writing:
Avoiding passive voice helps convey meaningful directions to pro se litigants, so they can achieve positive goals.
Elimination of unnecessary and/or redundant legal terms leads to a more comprehensible educational resource, and therefore greater viewer efficacy.
Tips for Better Scripts
Speak in 2nd person Tips for Better Scripts
Speak in 2nd person
Avoid passive voice!
Tips for Better Scripts
You should put subjects first
Speak in 2nd person
Avoid passive voice!
Tips for Better Scripts
You should put subjects first
Speak in 2nd person
Avoid passive voice!
Use concrete words. Delete needless words.
Tips for Better Scripts
You should put subjects first
Speak in 2nd person
Avoid passive voice!
Use concrete words. Delete needless words.
Tips for Better Scripts
Each sentence should state an essential fact…
You should put subjects first
Speak in 2nd person
Avoid passive voice!
Use concrete words. Delete needless words.
Each sentence should state an essential fact…
…or direct viewers to take a simple action.
Tips for Better Scripts
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2
Research / Assess
Script / Edit
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Research / Assess
Script / Edit
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Research / Assess
Script / Edit
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Research / Assess
Script / Edit
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2
Research / Assess
Script / Edit
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2
Research / Assess
Script / Edit
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2
Research / Assess
Script / Edit
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2
Research / Assess
Script / Edit
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2
Research / Assess
Script / Edit
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2
Research / Assess
Script / Edit
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Script / Edit
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3
Research / Assess
Script / Edit
Screenplay / Visualize
How should we show it?
Legal Aid Network of Kentucky
www.kylawhelp.org
Éducaloi:bilingual, plain language legal information for Quebecers
www.educaloi.qc.ca
People’s Law SchoolBritish Columbia
www.publiclegaled.bc.ca
Common CraftSeattle, Washington
www.commoncraft.com
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3
4
Research / Assess
Script / Edit / Translate
Screenplay / Visualize
Shoot / Animate / Edit
How do we make it?
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2
3
4
5
Research / Assess
Screenplay / Visualize
Shoot / Animate / Edit
Show / Distribute / Promote
Script / Edit / Translate
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Research / Assess
Screenplay / Visualize
Survey / Critique
Script / Edit / Translate
Shoot / Animate / Edit
Show / Distribute / Promote
how many viewers
who’s watching
how they watch it
where they are
what keeps their interest
what keeps their interest
Foreclosure Prevention & Mediation
Job Security & Employment Barriers
Public Benefits
Housing Security& Landlord / Tenant Law
Equal Access to Legal Services & Resources
www.YouTube.com/user/NWJusticeProject
www.WashingtonLawHelp.org
Texas Legal Services Center
• Colton Lawrence, Website Coordinator and Videographer
• Video project is an ongoing part of our Self-Represented Litigants Project
TLSC Video Production Background
• TLSC and the Lubbock County Bar Association filmed the Legal System: Helping Yourself in 2010 – funded by the Access to Justice Foundation
• Well-received video on how to navigate the court system
• We wanted to bring the video production capabilities in-house
On set of The Legal System: Helping Yourself
TLSC Video Production Background
• We began building our “production studio” in 2011 and secured equipment over a year and half period.
• Lessons learned about equipment – you get what you pay for. Definitely don’t go cheap on audio.
TLSC Video Production Background
• I was tasked with the equipment purchases • Developed list of equipment from Internet
research, personal experience, and professional suggestions
• Purchased everything through Amazon
TLSC Video Production BackgroundLighting Reflector (Round, portable, Collapsible) Boom Pole Dimmable Video Light32 GB SDHC Flash Memory Cards Sandbags Lilliput Field Monitor
Surge ProtectorMonolight with barn door and stand
29" Apple Computer, External Hard Drive, and Protection Plan
AA Batteries (20 pack) Motorola Two-Way Radios Software: Final Cut Pro X25-foot Extension Cord (Orange) Microphone cable, 20 foot Software: Logic Pro9 Volt Batteries (12 pack) Muslim Clamps, Pack of 62400 Watt Softbox Lighting Kit Flame resistant glovesProfessional Tripod Dolly for Camera Gaffer tapeAzden Pro Field Mixer 100-foot extension cord (orange)Audio Tech Pro Lavalier System Azden Barrell Shotgun MicPanasonic AG-HMC150 Camcorder Panasonic Battery Camcorder bag Sony Monitor Series HeadphonesLowepro Audio bag HDMI CableRavelli AVT Tripod XLR CableZoom Portable Digital Recorder Color correction gel sets (4)Software: Event Manager (for FCPX) Audio Tech LavalierC-stands General Purpose Extension CordFlycam Camera Stablizer 64 GB SDXC Flash Memory Card Swift dolly track Video Head with 75mm Half BallVideo Lighting Kit Gaffer tapeElectric cord for paper lanterns Music stand (for voice over)Clothes pins (for diffusions and gels) Chroma key Green Muslin Screen 9'x15'SD Cards (32 GB) Lowel DP Pak, Light Kit Video Tripod Kit Ultra Moving CartSony UWPV6/3032 Lav Mic Camera Jib Crane
Camera Crane StandIndustrival Steel ShelvingProduction slate
TLSC Video Production Background
• Current project is a partnership with Texas Office of Court Administration and Lone Star Legal Aid – funded by a Technology Initiative Grant by Legal Services Corporation
• OCA is creating TexasCourtHelp.org, to compliment TexasLawHelp.org
TLSC Video Production Background
• Lessons Learned
• Feed the crew!• Look for donations• Share raw video footage to get people excited
about the project.
A simple slate
TLSC Video Production Background
TLSC Video Production Background
•Production on a budget – Sound booth
•http://youtu.be/pv8wk6a3-lE
Napa Superior Court
• Neil Bowman-Davis, Family Law Facilitator, Self Help Center Director, Napa, CA
2 online tutorials in Napa Court
•Our Office: http://prezi.com/8ryq7vve-j-d/napa-self-help-center/ •Dissolutions: http://prezi.com/qr-ovqpkbaq5/divorce-legal-separation-nullity/
Pro Seniors
• Michael Walters, Legal Hotline Managing Attorney, Cincinnati, Ohio
Financial Power of Attorney Web Page
Online Interview
Illinois Legal Aid Online
• Teri L. Ross, Program Director, Chicago, IL
Guide Me Module
Teri Ross
Self-Contained Content
Content Strategy
Be intentional about …• Readability• UX• Policy
Learn from our mistakes
Design for…– Evaluation– Mobile use– User behavior
= don’t build in Flash; build in HTML5
Resources/ReferencesThis call will be archived here: http://lsntap.org/blogs/video-online-resources-assist-self-represented
Ohio’s Power of Attorney form:http://www.proseniors.org/Law_Library/Consumer/FPOA_Home.html (staging page)https://www.lawhelpinteractive.org/login_form?template_id=template.2012-04-12.1905381234&set_language=en (interview)
Online Forms for Legal Non Profits and Courts/LawHelp Interactive: http://www.probono.net/lhi and http://www.lawhelpinteractive.org
Examples for UK and Canadian examplesDivorce tool for children:http://familieschange.ca/kids/index.htm bilingual, visual, declarative knowledge, attitudes, conditional knowledge (why?).Advice Now—problem solving tips and tools: http://advicenow.org.uk/how-to/seven-steps-to-solving-a-problem/
Northwest Justice Project, WA—interview with Sue Encherman and Daniel Edigerhttp://www.connectingjusticecommunities.com/qa-with-njps-sue-encherman-daniel-ediger-educating-the-public-via-videos/2012/08/http://www.youtube.com/user/NWJusticeProject/videos
http://lsntap.org/blogs/video-online-resources-assist-self-representedttp://www.ncsc.org/~/media/Microsites/Files/Future%20Trends%202012/PDFs/TRENDS%202012%20BOOK.ashx
More resources
TLSC videos http://www.youtube.com/watch?v=iMA9P9IsP0o
Napa Courts Prezi (Neal Bowman-Davis Napa Courts)•Here is the link for the Divorce PRezi : http://prezi.com/qr-ovqpkbaq5/divorce-legal-separation-nullity/• •Here is the link for the "Our Office" Prezi: http://prezi.com/8ryq7vve-j-d/napa-self-help-center/
Other Good Examples of Short, Educational VideosLegal Aid Network of Kentucky: www.kylawhelp.orgEducaloi: www.educaloi.qc.caPeople’s Law School: www.publiclegaled.bc.caCommon Craft: www.commoncraft.com
Video sharing website for Legal non profits:http://www.sharelawvideo.org
Plain Language Resource, including library and plain language courses:http://www.writeclearly.org
Contact Information
Brian Rowe ([email protected]) or via chat on www.lsntap.org
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