2012aseguramientodecalidad en proyectossap-v1

7/29/2019 2012AseguramientodeCalidad en ProyectosSAP-V1

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Aseguramiento de Calidad

En Proyectos de ImplementacinTraining Session for Project Leads

- ASAP & QGates- PM Rev & Design Rev of SAP Solution- Mejores prcticas en Modelo de Gobierno

Quality Management, SSSA

Mario SilvaMay 23, 2012


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SAP AG 2009. All rights reserved. / Page 2

1. ASAP & Quality Gates

2. Project Quality Gate Overview

3. PM Review4. Design Review of SAP Solution

5. Best Practices in Project Management Governance

Agenda


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ASAP 7 Methodology Work Streams



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OCM Works Stream

Deliverables by Phase



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Training Work Stream




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Data Management Work Stream




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Project Managemet: Work Stream




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EM&C: In Project Preparation



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Closing of Phases & Final Project Closing



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1. Quality Gate Overview




Agenda


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Quality Gate Overview

A Quality Gate process is a formal way of specifying and recording the transitionbetween critical stages in the project lifecycle.

Each Quality Gate verifies that the deliverables required and actions to be completedassociated with the stage meet the acceptance criteria.

Project Quality Gate means:

Formal assessment of the quality and integrity of the project deliverables

Formal checklists are used throughout the life of a project

Formal sign-off and acceptance occurs at each gate

Measure customer satisfaction throughout the project

Information is assured to be communicated to the correct stakeholders

The Mandatory Management Quality Gates of an engagement are defined accordingto global and regional project thresholds and outlined in the Project Manger agreement(Handover).


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Management Quality Gate Planned during

Project Lifecycle

Opportunity

ManagementRealization

Final

Preparation

Go-Live

SupportRun SAP

Input

Business

Blueprint

Project

PreparationQuality-

Gates

Project-Phases

ProjectPreparation

Complete

Project Closure

Management

Quality Gates

Mandatory Quality Gates

Project-

engineering-oriented OMP

deliverables

Project Management Deliverables

Selected Project Deliverables

Defined in Management Quality Gate Scorecard

Blueprint PhaseComplete

Bid PreparationComplete

BaselineConfiguration

Complete

FinalPreparation

Complete

Realisation

Complete

FinalConfiguration

Complete


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Scope of Management Quality Gate

A Management Quality Gate is:

SAP internal snapshot of the project in only half-a-day of effort

Formal way to check key deliverables of a project comply to SAP PMO standards and that SAP standardmethods and tools are used to the best effect

Structured approach for the Consulting Delivery Manager to have an insight look in a project

Another opportunity for Project Manager to discuss project matters with SAP Consulting Management

Another opportunity for Consulting Delivery Manager to assess the capability of the Project Manager to bringthe project to a success

Important step forwards to continuously improve project quality and increase project management maturity

A Management Quality Gate is not:

Comprehensive project management review that prioritizes and reports all project risks andrecommendations in a balanced way

Detailed content review of all key deliverables of the project

Complete view on the project, because the customer is not involved in these sessions


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Project Quality GateProcess

Roles Involved

Customer Project Manager

SAP/Partner Project/Program Manager

Project Team Leads

Representation from others on invitation(Partner Project Manager, Global Delivery

Project Manager, Project PMO)

Approach

Preparation call to establish pre-requisites

Quality Gate Meeting duration half dayto full day, owner is Project Manager

Project Manager presents overall project

status and Team Leads the status ofeach key deliverable

Project Manager and Customer ProjectManager review deliverable quality andverify completeness and accuracy

Sign off Quality Gate scorecardActionitems for follow-up are established.

All address specific project matters forsecond opinion & follow-up

Key Deliverables

The key deliverables assessed at eachproject quality gate are listed in the Project

Quality Gate Scorecard.


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Evaluating individual deliverables

The Project Management will assess the quality ofindividual deliverables in the scorecard A full deep content review of the deliverable is not the focus of the Management Quality Gate.

How to evaluate the deliverable?

Deliverable is physically available and in the right format/using the agreed template

Example: Final version of Business Blueprint is shown on screen

Deliverable has followed the appropriate sign-off procedure Example: Business Blueprint has been physically signed off by Customer and Project Manager or e-

mail is shown where Customer and PM approved the document

Deliverable is actively used for the purpose its meant for

Example: Business Blueprint will be used to accept the configured solution at the acceptance test

Deliverable content is realistic and assessed against any specific acceptance criteria

Example: Take a snapshot on a specific page and review level of detail.

J udgment on the required action is also related to the question: What risks brings this incompletedeliverable to the success of the project? This is indicated by the Impact indicator Low, Medium, High

Example: A final Blueprint which is not signed-off by the customer may bring a high risk to theproject, and as such will be recorded as 3-Red for Impact and requires immediate action.


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Management Quality Gate Scorecard


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Project Quality Gate Agenda template

TopicResponsible

Half-day toFull day

2 Assessment

Presentation of status of project ProjectManager

Review of status of stage deliverables Team Leads

Maintenance of scorecard Project Manager

Identification of action items and satisfaction Project Manager

15 Min 1 Kick-off Project Manager

30 Min 3 Other Project Matters Discussion all

30 Min 4 Sign-off scorecard, summary of action itemMeeting close

Estimated Time

Project ManagerCustomer Project Manager

Customer Project Managerratings


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Meeting Minutes: Quality Gate Released?

Quality Gate Released?

YES Indicates that this quality gate is passed.There might be some action items in place in order to complete or improvecertain deliverables.

NO Indicates that this quality gate is not passed.Action items are defined for follow-up by the Project Team.Consulting Delivery Manager requests a second assessment to re-evaluatethe deliverables with action items .

Note: A No brings a serious message to the project manager that the overallquality of (some of) the key-deliverables is insufficient and causes a serious

risk to the success of the project.


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Project Quality Gates are defined in the Project Management Plan and are set atcritical stages in the project lifecycle.

Four quality gates are mandatory:

Project Preparation Phase

Blueprint Phase

Realization Phase

Final Preparation

Other 3 gates are optional as agreed with the customer.

Mandatory Q-Gates: Recommendation

21 3 4

1

2

3

4


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Agenda


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2009 SAP AG. All rights reserved / Page 23

Review of Project Management Service

Overview

The Review of Project Management provides our SAPcustomer with an independent and objective assessment ofProgram Governance, Project Management, People,Processes, and Technology.

Review of Project Management goals are

Assess the actual project status Identify and evaluate risks and issues that endanger the

project goals.

Present clear actionable recommendations for projectmanagement improvement.

Review of Project Management is delivered by anexperienced SAP Reviewerthrough

Onsite interviews with selected project stakeholders

Analysis of project management documentation


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2009 SAP AG. All rights reserved / Page 24


The Business Challenge

Common challenges faced in project management: Mitigate project risks:

Unveil unidentified project risks early enough to mitigate them inan appropriate manner

Ensure that reported project status corresponds to the actualproject situation

Understand project weakness and ways to improve

Improve project quality

Evaluate the project management tools and methods are used inan appropriate manner

Evaluate project is correctly managed to achieve projectobjectives

Determine if project deliverables are detailed enough to monitorthe project progress correctly

Evaluate the project quality is consistent along each projectphase

Keep project costs under control

Check if reported project cost is aligned with earned value of thedeliverables

Ensure the resources allocated to the project are efficiently used


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SAP 2008/ PM Reviewer Training / Page 25

Remote RemoteOnsite

Preparation

Estimated effort:0,25 day

Preparation


InitialConference Call

Expectation and

Objective Clarification

Scope Clarification

Preparation


Preparation

InitialConference Call

Expectation and

Objective Clarification

Scope Clarification

Planning


Planning


Planning Meeting

ExecutiveCommitment

Detailed Planning Document Preparation

Inform ation Sheet

Project Documents

Interview Agenda

Planning


Planning

Planning Meeting

ExecutiveCommitment

Detailed Planning Document Preparation

Inform ation Sheet

Project Documents

Interview Agenda

PrepareInterviews

Estimated effort:1 day

PrepareInterviews


Prepare InterviewsStudy Documents

Prepare Questionnaire

PrepareInterviews


PrepareInterviews

Prepare InterviewsStudy Documents

Prepare Questionnaire

On site visit1st day

Estimated effort:

1 day



Kick Off

ProjectManagement

Team

Functional Team

ChangeManagement


Estimated effort:

1 day

Interviews and Document

study

Kick OffProject

ManagementTeam

Project Teams

ChangeManagement

ReviewAnalysis


ReviewAnalysis

Executive

Presentation(Onsite)

Review Report

Closing


Closing

Discuss finalversion of report

Customer Survey

Customer Sign Off

Lessons Learnedand Archiving

Business Owners

Project Sponsor

Project Teams

PM Offic e

Business Support

Review debriefing

day day 1 day 3 days 1.5 days 1 day


Delivery Roadmap


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Project Management Topics

Integration Management Low Risk

Scope Management Red Risk

Time Management Red Risk

Cost Management Low Risk

Communication Management Low Risk

Human Resource Management Medium Risk

Quality Management Medium Risk

Risk Management Low Risk

Procurement Management Low Risk

Functional and Technical Topics

Business Organization & Processes Medium Risk

Organizational Change Management Medium Risk

End User Training & Documentation Medium Risk

Technical System Management Medium Risk

Production Support Medium Risk


Deliverable - Summary


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Agenda


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Solution:

Design Review of SAP Solution Service

Provides an Independent and Objective Review of YourSolution Design. (Component-1; Component-2; Component-N)

The goals of the review are:

Assess application design meets Your business needs

Evaluate flexibility, efficiency, completeness andmaintainability of the Solution Design

Ensure that proposed solution is in line with SAP Standardsand Best Practices

Identify design Risks and present clear actionableRecommendations

Is delivered by an experienced SAP Review Team


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Customer Benefits and Value Proposition

Design Review of SAP Solution Service offers quality assurance ofthe Design of the SAP Solution across the entire implementationproject.

Identifies design Risks and propose Recommendations.

Helps to protect Your software investment.

Reviews should be performed at five different Quality Gates during

the implementation cycle.

You can expect the following benefits from the Design Review of SAPSolution Service:

Helps to identify and mitigate the solution design risks

Increases efficiency and effectiveness of SAP solution

Maximizes the use of SAP standard functionality Integration aspects of the design are identified and analyzed to

find synergies across the solutions and maximize the benefit ofan integrated platform

Helps to ensure successful implementation

Potential reduction of time and costs of overall implementationand maintenance efforts


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In Scope

The service - Quality Gate Blueprint Completed includes:

Studies of the Design Documentation developed during theBlueprint Phase

Interviews of the Subject Matter Experts

Evaluation of flexibility, efficiency, completeness andmaintainability of the Solution Design

Fit / Gap analysis between application design and businessneeds

Identification of design risks and presentation of clearactionable recommendations

Guarantee that proposed solution is in line with SAP Standardsand Best Practices


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Out of Scope

The service Quality Gate Blueprint Completed doesnt include:

Reviews of any projects or solutions which are not officially in scope

A detailed mitigation plan addressing the identified risks and issues

Implementation or execution of any type of actions to mitigate the identified risksand issues

Project Management Review (e.g. timeline, the customers organization, projectresources or business practices)

Review of any other documents beyond the design documents required by theSAP Review Team

Taking over any responsibility regarding the Management of the Project

Review of the Change Management Plan

Review of the Test Plan, Migration, Conversion and Data Cleansing Strategy


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Delivery Roadmap

CierrePreparacin

de entrevistaEntrevistas y anilis is

de documentos

PlaneacinPreparacin Anlisis de

la Revisin

Conferenciatelefnica inicial

Alineacin de:Objetivos

Expectativas Alcance

Reunin de

Planeacin Comit ejecutivo Planeacindetallada Preparacin dedocumentacin

Hoja de

informacin

Agen da de

entrevista

Documentos de

proyecto

Preparacin deEntrevistas

Estudio dedocumentos Preparacin decuestionarios

Kick of f Equipo deproyecto

Patrocinadoresdel proyecto

PMO

Dueos/Lderesde negocio

Soporte alnegocio

Gestin del

Cambio

Resumen deHallazgos

Revisin delinforme

Presentacinejecutiva (en sitio)

Discusin de laversin final del

informe

Remoto RemotoEn sitio

1/2 da 3.5 das 1/2 da 1/2 da


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Agenda


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Modelo de Gobierno en Proyectos de

Implementacin: Objetivos


Mantener informado al equipo del proyecto acerca de informacin relevante, el estadode avance del proyecto, progreso de las actividades, issues, y riesgos, segn losniveles de escalamiento definidos y los tiempos acordados.

Asegurar una apropiada visibilidad a todos los involucrados relevantes, sobre el statusde los issues, los planes de accin para la solucin de los issues, de los riesgos, y lasdecisiones claves del proyecto.

Mantener el modelo de gobierno en todos los niveles, asegurando la resolucin de losproblemas en el nivel adecuado, para cada tema.

Asegurar una adecuada ejecucin del proyecto, apoyndose y reforzando la definicinde los roles y responsabilidades de los integrantes del proyecto, y facilitando elcumplimiento de las responsabilidades contractuales de cada una de las partes.


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Mejores Prcticas en el Modelo de Gobierno

Comit Ejecutivo de Proyecto

Gerencia deGerencia de

ProyectoProyecto

Lderes ECPLderes ECP

Comit Directivo de ProyectoComit Directivo de Proyecto

Lderes SAPLderes SAP

Frecuencia INPUT

Trimestral , o

Por Demanda

(Opcional Proyectos Core Ind)

Mensual

Reuniones Semanales de

Trabajo para asegurar los hitos

del proyecto de acuerdo al

cronograma

Reunin Semanal de Avance

Tcnica y Funcional

Project Status Executive Presentation

Partner/SAP Status Report

Project Status Executive Presentation

Partner/SAP Project Mgr - Status Report

PMO Monthly Report

(Progress, Top Issues & Top Riks)

Project/ProgramMgr Weekly Status Report

Technical Solution Team Status Report

Functional Teams Status Report(Progress, Issues & Risks)

Pr

ojectIssueEscalatio

n

Pr

ojectIssueEscalatio

n


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Mejores Prcticas en el Modelo de Gobierno

Level Objective Frequency Facilitators

N4Comit Ejecutivo

(Opcional: Proyectos

Core Ind)

Project unresolved Issues / Decision:

Issue Resolution support

Executive Decision / Direction

Quarterly, or

By Demand

Customer Executive

Partner/SAP Executive

(Minute to Sponsors)

N3 Comit Directivo

Top Project Issues / Decision :

Issue Resolution support

Executive Decision / Direction

Customer Management Direction

Monthly

Customer SponsorPartner/SAP Program Mgr


N2 Comit de Gerencia

Day-to-Day Project Management.

Carries overall project Responsibility.

Project Tracking

Status Reporting (Project/Program Level)

Issue Reporting & Resolution

Customer Management

Weekly

Ie: Tuesday

Customer Project Mgr/PMO

Partner/SAP Project Mgr


N1Reunin de Avance

Equipos de Trabajo

Funcionales / Tcnicos

Day-to-Day Subproject Management.

Tracking

Reporting

Issue Reporting

Issue Resolution

Weekly

Ie: Friday

Functional Leaders

Technical Leaders

(Weekly Status Report)

ProjectIssueEscalatio

n

ProjectIssueEscalatio

n


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Thank you!


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