2013-14 operational plan - mackay council · 2013/14 operational plan review ... components....

2013-14 Operational PlanMackay Regional Council

Second Quarter ReviewOctober 1 - December 31, 2013

Page | 1

Mackay Regional Council

2013/14 Operational Plan Review | 2nd Quarter: 1 Oct - 31 Dec 2013

Contents

Introduction 1

Message from CEO - Barry Omundson 2

Organisational Overview

Office of the Mayor and CEO 3

Community & Client Services 5

Organisational Services 7

Development Services 8

Engineering & Commercial Infrastructure 9

Review of Key Operational Activities

Corporate Objective 1: Community and Lifestyle 11

Corporate Objective 2: Economic Development 26

Corporate Objective 3: Environmental Sustainability 30

Corporate Objective 4: Strategic Planning 33

Corporate Objective 5: Infrastructure Services 36

Corporate Objective 6: Commercial Services (Water & Waste Services) 43

Corporate Objective 7: Organisational Excellence and Governance 52

Page | 2



Introduction

Welcome to the second quarterly review of the 2013/14 Operational Plan.

The 2013/14 Operational Plan outlines the activities and services that we as an

organisation will deliver this year towards implementing the objectives of the 2009-

2014 Corporate Plan.

This report demonstrates the organisation’s performance during the period 1 October,

to 31 December, 2013 in delivering the annual program as detailed in the 2012/13

Operational Plan.

The second quarter review complies with the Local Government Regulation 2012

which states:

"the Chief Executive Officer is to present a written assessment of the local

government’s progress towards implementing the annual operational plan at meetings

of the local government held at regular intervals of not more than three months"

and is presented to the ordinary meeting of Mackay Regional Council on 19 March,

2014.

Delivering the priorities

The organisation structure is aligned with the strategic priorities identified in the Corporate plan to ensure a clear focus and overall direction in delivering the activities and services towards implementing the vision for the region.

Message from the CEO - Barry Omundson

Another busy quarter of operations with some good progress being made across a number of fronts. The adoption of an organisational mission of Working as one team to achieve for our clients and community will set the direction in terms of all our future actions. This is underpinned by our 5 core values that guide our actions in delivering our Operational Plan. Our values of employee health and safety, client satisfaction, respect, teamwork and accountability have and are leading to some pleasing results which is evidenced in the second quarter review.

Key achievements for the quarter were: The Whitsunday ROC commenced the Q-Wrap initiative with the assistance of

LGAQ. This looking at Water activities across the three (3) Councils and options moving forward;

The Regional Sustainability Strategy enters Stage 3, and followed an internal stakeholders session prior to other review sessions with Council early 2014;

The official opening of the Sarina Skate Park, a facility delivered through a partnership between government, local businesses and the community;

An "unqualified" Audit Report was received with no high risk issues identified;

Successful campaign and Business Directory for Evans Avenue businesses.

Eulbertie Park High Level Pumps now commissioned and operating providing improved water pressure/capacity for the Northern Beaches;

Eton Water Pump Station and Disinfection Facility were commissioned and are operational;

Page | 3




Office of the Mayor and CEO

Chief Executive Officer

Barry Omundson

Area of Responsibility

Sustainability and Collaboration

Performance and Strategy

Internal Audit

The focus of the Office of the Mayor and CEO for the quarter has been:

Continuing the Regional Sustainability Strategy work;

Work on the Whitsunday ROC initiative and refinement of operations.

Key achievements for the quarter have been:

Establishment of governance structures for the new in-house Legal Counsel area. Work on regular reporting and financial reporting continues;

The Whitsunday ROC commenced the Q-Wrap initiative with the assistance of LGAQ. This looking at water activities across the three (3) Councils and options moving forward;

The Whitsunday ROC was successful in obtaining Improving Financial Management & Sustainability Scheme monies to assist with collaboration initiatives;

Royalties for Regions Round 2 was announced and confirmed $6,445,400 funding money for the Marian Water Treatment Plant. Round 3 of this program was also opened for submissions early 2014;

The Regional Sustainability Strategy enters Stage 3, and followed an internal stakeholders session prior to other review sessions with Council early 2014;

Projects under the Roadmap to Organisational Excellence have been undertaken in accordance with planning schedules including the completion

of the Culture Development Plan which incorporates a range of cultural change initiatives to be undertaken over the next 12 months and beyond;

Other Roadmap to Organisational Excellence projects completed this quarter include:

introducing improved working arrangements for the management team including the establishment of cross-departmental syndicates to deliver corporately significant business improvement projects;

a new standardised approach to departmental reporting was introduced;

the introduction of quarterly organisational health check workshops.

Projects and activities below target:

A minority of measures are tracking below target at this early stage of the year and

plans are in place to rectify these over the coming months.

Activity Measure Explanation

Sustainability & Collaboration

7.13.1 Maximise alternate income sources through funding opportunities

Number of grant applications submitted.

YTD 15 applications have been submitted. Whilst this is under the half year point it is hoped that this will climb closer to the target amount depending on available funding.

7.13.2 Assist Economic Development Queensland (EDQ) to undertake residential ‘showcase’ developments at Andergrove and Bucasia.

Completion of design for Bucasia Development and receipt of Planning approval for initial stage.

Project has been delayed with advice from Economic Development Queensland regarding their involvement. Council is considering delivery models.

Completion of Stage 1 of the residential development at Bucasia, inclusive of dwelling construction commenced.

Project has been delayed with advice from Economic Development Queensland regarding their involvement. Council is considering delivery models.

Page | 4




Performance & Strategy

7.3.1 Implement leadership development and succession planning framework.

Succession Planning framework implemented with all Departments.

Currently on hold until Compliance and Training Matrix is complete.

7.18.2 Implement an electronic on-line induction delivery and assessment process.

All induction attendees utilising electronic on-line system for applicable induction components.

Project was delayed in the Orgainsational arrangements. Currently underway. On target for electronic induction implementation by end of financial year.

Page | 5




Community and Client Services

Director Gerard Carlyon

Area of Responsibility Parks and Environment MECC & Events

Community Programs Property Services

Corporate Communications & Marketing

The department’s focus for the quarter has been:

Implementation of Road Map to Organisational Excellence changes in relation to Community & Client Services;

Delivery of the capital budget in line with the 2013/14 Budget;

Undertake a number of program reviews to ensure that outcomes are being met and value for money being delivered.


To continue to provide a range of support services to community groups;

The official opening of the Sarina Skate Park, a facility delivered through a partnership between government, local businesses and the community;

To continue to deliver quality exhibitions at Artspace, including an exhibitions by renowned Australian artist Lloyd Rees, photographers Blakely Lloyd with an exhibition entitled Never Again about the Rwandan Genocide and Ah Xian, a Chinese artist with an exhibition of sculptures;

The continued delivery of an innovative range of programs through the libraries and an author talk by well-known actor, Judy Nunn;

Commencement of work on a Reconciliation Action Plan for council employees;

A complete refurbishment of the Mackay customer service centre;

Planning for a regional anti-bullying event “Stand for the Silent”;

Projects and activities below target




Community Programs

7.2.2 Provide well-designed, efficient and effective customer service facilities in identified population centres.

Percentage of service requests closed within specified timeframe.

There is a positive upward trend in the performance against this KPI and we expect to achieve the KPI by the end of the reporting period.

MECC and Events

1.2.2 Ensure an innovative topical range of activities at Artspace and the Mackay Entertainment and Convention Centre.

Percentage of entrepreneured events at the MECC that generate a positive return.

Challenging economic environment, with discretionary spending hard hit at a local level. It is hoped that popular programming in the first part of 2014 will achieve good results.

Property Services

2.1.1 Manage the operation and development of the Sarina Sugar Shed.

Number of visitors to Sarina Sugar Shed.

Attendance levels are under target but are expected to pick up with the seasonal change in tourism.

Development of alternative management models for the Sarina Sugar Shed.

Report adopted at Council’s Ordinary Meeting on the 2 October 2013, calling for expressions of interest – Joint Venture (No Return) has been delayed due to legal issues. Proposed new target date is the 31 March 2014.

7.18.1 Undertake process Completion of Freehold Land Register

Page | 6




to develop a comprehensive Register of Council Freehold Land.

actions associated with the Freehold Land Register.

completed, real estate agent appointed with report back to Council in February 2014.

Page | 7




Organisational Services

Director Dan McKinlay

Area of Responsibility Governance & Assets Procurement and Plant

Information Services

Financial Services

Human Resources


Financial Accounts Year ending 30 June, 2013;

Various Information Services projects;

Implementation of Road Map to Organisational Excellence changes in relation to Organisational services.


Eight Business improvement initiatives have been achieved against a yearly target of eight;

Pilot Electronic systems for Safeplan enabling on line safety forms progressing with Water & Waste Services;

Mobile Computing Strategy - Compliance inspections-plumbing completed and operation;

ECM - Property function is completed;

Development and implementation of Asset Management Plans progressing;

New improved format of Executive Monthly Financial Reports developed;

An "unqualified" Audit Report was received with no high risk issues identified;

Return on Council investments 1.35% above USB Bank Bill Index;

Draft Governance Framework Policy Hierarchy approved by SLPT and forwarded to Management Team for comments.





Human Resources

7.18.3 Development of a centralised document controlled Position Description (PD) database

Utilisation of generic position descriptions from centralised database.

Progressing but timeline impacted by organisational restructure.

Governance & Assets

7.19.1 Prepare, implement and review Operational Plans in alignment with Council’s Corporate Plan.

Operational Plan review completed within 6 weeks of quarter end.

First quarter review did not meet the 6 week timeframe due to issues with respect to scheduling with SLPT and Council briefings.

Page | 8




Development Services

Director Kevin Jefferies

Area of Responsibility

Assistant Director Development Services

Development Assessment - Engineering

Development Assessment - Planning

Strategic Planning

Health and Regulatory Economic Development

Business Support


A continued focus on process reviews in the Local Laws area;

Economic Development team have worked with businesses on the Evans Avenue Rehabilitation/Place making project;

Commencement on developing a Growth Location Model;

Coastal and Inland Flood Hazard Adaptation;

Processing and Development Applications and Development Engineering Approvals;


Complete set of documented procedures for pound operations;

Documented process for abandoned vehicles;

Improvements in response times;

Issuing times for approvals;

Successful campaign and Business Directory for Evans Avenue businesses.





Health & Regulatory Services

1.14.1 Encourage responsible pet ownership and promote community safety.

Increase in public awareness through targeted Local Laws team inspections of areas that are popular with dog owners.

Increasing the capacity and productivity of the Local Laws team has been the focus during this period. This resulted in no Local Laws team inspections of areas that are popular with dog owners. This is now a priority within the team to achieve the target and inspections are expected to be scheduled over the coming months.

1.15.1 Enhance Community health & safety through proactive compliance & education services.

Conduct and complete Material Change of Use Audits.

Material Change of Use Audits were allocated to Officers and these were completed in a timely manner. More audits are expected to be allocated in the future.

Page | 9




Engineering & Commercial Infrastructure

Director Jason Devitt

Area of Responsibility Chief Operating Officer Water & Waste Services

Emergency Management

Infrastructure Delivery Civil Projects

Water Network

Water Treatment Civil Operations

Planning & Sustainability Technical Services

Waste Services

Business Services


Waste Services commenced reporting to the Chief Operating Officer Water & Waste on 1 October 2013;

The amalgamation of the Water & Waste Services and Engineering Services Departments came into effect on 1 December 2013;

Considerable work has been undertaken on the amalgamation of the two Administration Pools. Final decisions will be communicated to staff in the New Year;

Water & Sewerage Capital Advisory Committee Meeting was held on 12 November 2013. Planning is well underway for the next Meeting which is scheduled for 18 February 2014.


Completion of the Community Engagement Phase of the Draft Waste Management Strategic Plan;

Good progress has been made on the Hogan's Pocket Landfill Cell 1 Capping Project;

The Bin Audit Program continues;

Landfill Gas flows continue to improve;

Risk Assessment Workshop undertaken on Construction and Demolition Waste Recycling. Outcomes to be presented to Council;

New Sarina Transfer Station has now been operational for 3 months;

"Watch the Flow of Our H2O" campaign continued;

Potable water theft from a North Mackay Pump Station identified during December;

Eulbertie Park High Level Pumps now commissioned and operating providing improved water pressure/capacity for the Northern Beaches;

Eton Water Pump Station and Disinfection Facility were commissioned and are operational;

Lessons Learned from the Eton Water Pump Station being applied to the Rural Water Supply Scheme Upgrade Project;

70% of the Design and Construction work on the Sarina Water Recycling Facility has been completed;

1968 tap timers presented to residents during National Water Week Promotions;

Automated Meter Reading (AMR) devices continue to be rolled out across the region;

600 plus letters issued to residents where leaks in excess of 10 litres per hour have been identified;

Repairs to Mt Pleasant Reservoir have been completed.





Civil Operations

5.3.1 Maintain the bikeway and pathway networks.

Percentage of defect inspections completed in accordance with inspection schedule.

Some December scheduled inspections in the Central Area are outstanding due to time constraints – these inspections are scheduled to be completed in January.

Page | 10




5.4.1 Maintain the local road and drainage networks.

Percentage of road and drainage defects actioned within assigned response times.

Actual performance is just under the target – plans are in place to meet target in the next quarter.

Waste Services

6.7.3 Revise Waste Management Strategy 2010-19 to align with Queensland Waste Reduction and Recycling Act 2011 and the Commonwealth Clean Energy Legislation.

Adoption of revised Waste Management Strategy.

Extensive community engagement of the draft strategy undertaken October/November 2013 including stakeholder workshops, dedicated web page, fact sheets, media release and electronic submissions from the public. Council was briefed on the outcomes of the community engagement process and will be provided with a community engagement report in the first quarter of 2014 with a view to submit a final draft of the strategy for Council’s consideration in February 2014.

6.7.5 Remediate Sarnia former landfill.

Report on final capping method received.

Capping report received form the consultants. However the capping report briefing was deferred due to other higher priority matters (i.e. Waste strategy community engagement, community attitude survey, waste services contract development and other capital projects). It is planned to brief Council


early 2014 for direction.

6.8.2 Bin Audit Program. Reduction in recycling bin contaminations.

Contamination is at a static 18%. Continuing efforts through community education and bin audits have influenced local areas and demographics however further knowledge is required on the greater community. The community attitudes survey results will enable a better understanding about our community’s behavior and therefore a more targeted strategy can be developed.

Business Services

6.5.2 Provision of trade waste inspection programs.

Number of licensed new trade waste generators.

Tracking below target due to a high number of non-generators in target areas. 166 out of 173 visited in Paget were non-generators.

Legend: On Target Below Target Completed ⇝ Target not required to be reported on this quarter Page | 11



Corporate Plan Strategy 1.1 :

Encourage the building of strong networks across the region where people can interact socially and safely through sport, recreation, cultural life and the arts.

Activity Measure YTD Actual Status Annual Target Achievement as at 31 December, 2013 Responsibility

Objective: Needs of the community are identified and addressed, encouraging a vibrant community.

1.1.1 Provide a range of support services to community groups.

Number of community groups assisted.

59 100 59 community groups have been provided with a variety

of assistance. Community Programs

Number of subscribers to Creative e-bulletins and Art is in Calendars

1,400 2,000 There are currently 1,400 subscribers to Creative e-bulletins and Art is in Calendars.

Number of agencies represented at interagency meetings.

62 50 There were 3 interagency meetings facilitated by CD staff during the quarter:

The bi-monthly Seniors Interagency Meeting was attended by representatives from 8 agencies.

The bi-monthly General Interagency Meeting was attended by representatives from 28 agencies.

The first Sarina Interagency Meeting was attended by representatives from 26 agencies.

Number of people receiving LAMP news bulletins.

200 200 200 through direct e-mailout; 550 copies distributed to agencies, shops, cafes, and Council offices. Migrant Voice is also uploaded to Council’s website.

CORPORATE OBJECTIVE 1: Community and Lifestyle

To build safe, strong and self-reliant communities with access to diverse range of community services and facilities aimed at providing opportunities for

participation in community life.




Corporate Plan Strategy 1.1 :

Encourage the building of strong networks across the region where people can interact socially and safely through sport, recreation, cultural life and the arts.


Number of meetings facilitated at localities across the regions to identify ways to increase capacity.

23 20 Bi-monthly Northern Beaches Community Network meetings were held in October and December.

Monthly Ooralea Community Network meetings were held in October, November, & December.

The Quarterly Sarina Community Development Network meeting was held.

An initial meeting to establish a Northern Localities Forum was held in Calen in October – attended by representatives of 8 community groups in the northern rural localities. This is to be followed-up in February 2014.

A meeting was held with the Leap-Yakapari District Development Assoc Inc to build capacity to take on lease of The Leap Community Hall and grounds.

The Arts Development Officers conducted 13 meetings across the region to identify arts and cultural workers and resources.

Objective: Assists in increasing the capacity of the arts community.

1.1.2 Coordinate and administer the Regional Arts Development Fund in accordance with council and state government guidelines.

Number of applications received. 11 40 The next round of the RADF closes on 14 February.

Community Programs

Number of community information sessions held.

16 2 The target number of information sessions has been

exceeded.

Objective: Provides financial support to not-for-profit community, sporting and cultural groups to implement a range of services and opportunities for residents.

1.1.3 Coordinate and administer Council’s Community Grants Program.

Number of applications received. 33 80 The second round closes on the first Friday in February. Community

Programs

Number of community information sessions held.

0 2 These are held on an as-needed basis.




Corporate Plan Strategy 1.2:

Provide for a range of leisure and recreation activities for the relaxation and enjoyment of the community.


Objective: Provides specific objectives for leisure activities provided by council.

1.2.1 Implement Open Space, Sports and Recreation (OSSR) Strategy and Aquatic Strategy.

Number of recommendations for the OSSR Strategy 2010-2016 implemented/progressed in accordance with Strategy's Implementation Plan.

5 5

The Sarina Skate Park was officially opened in October. Representatives from Council, the State Government, Sarina BMX, Norton Earthmoving, Sarina Bendigo Bank and Sarina Rotary were on hand to cut the ribbon and watch the many local children who were present to enjoy the new $325,000 park on their bikes, scooter, skates and skateboards.

Initial discussions were had on the effectiveness of ‘Active in the City’; Focus on Sarina, Active Towns and Healthy Rural Communities. The long term goal is to create an overarching health and wellbeing strategy for council that current and future physical activities/programs should adhere to.

The Federal Government has confirmed funds for the Mackay Football (soccer) Zone relocation project. The subject site for relocation is Heaths Road in Glenella.

Mackay Gymnastics’ new facility is now completed and the group relocated to this site in December. The group is now in the process of surrendering their current leases in North Mackay for use by other sporting or recreational groups.

The inaugural meeting of the South Mackay Working Group was held in December. The meeting’s purpose was to get all sporting and community groups in the South Mackay Sports Precinct together to begin discussing the future of the precinct and the surrounding area. The meeting went very well with 15 groups represented on the night. The next meeting will be held in February 2014.

Community Programs





Provide for a range of leisure and recreation activities for the relaxation and enjoyment of the community.


Successful implementation of private management at the Memorial and Pioneer Swimming Pools.

Sept-13 Sept-13 Pool lessee appointed and commenced operation of the Memorial and Pioneer Swimming Pools.

Property Services

Objective: Provides the community with choice and opportunities to enjoy diverse arts and cultural experiences.

1.2.2 Ensure an innovative topical range of activities at Artspace and the Mackay Entertainment and Convention Centre.

Maintain number of participants attending activities at Artspace.

3,808 4,000 Artspace is well ahead of its annual participation target.

The various activities organized by Artspace have been well-supported.

Community Programs

Rollout of Artspace Revitalisation events and activities such as movie days and art markets.

31 10 6 x Sunday Cinema films were shown (Hitchcock

classics). 25 x Sunday openings (Artspace closed for the Xmas break on Monday 23 December)

Completion of the Artspace Strategic Plan.

N/A ⇝ Jun-14 Not required to reported on this quarter.

Number of visitors at Artspace & Old Town Hall.

11,634 25,000 The gallery was closed over the Christmas/New Year

break and we expect numbers to pick in the second half of the financial year. Foodspace is open for business, which should drive up attendances.

Maintain number of performances at MECC.

257 200 201 performances which is consistent with this time last

year. MECC & Events

Number of visitors at MECC. 133,589 175,000 104,356 attendances, 60% of overall targeted

attendance.

Customer satisfaction with the diversity and range of events at MECC.

85% 80% Consistently achieving over 80% satisfaction in monthly

survey monkey results.

Percentage of entrepreneured events at the MECC that generate a positive return.

45%

50% Challenging economic environment, with discretionary spending hard hit at a local level. It is hoped that popular programming in the first part of 2014 will achieve good results.





Build and strengthen our identity and civic pride through the provision of a variety of festivals and events that celebrate the community and its cultural diversity.

Activity Measure YTD Actual Status Annual Target Achievement as at 30 December 2013 Responsibility

Objective: Strengthens community spirit and civic pride and engenders an understanding of different cultural experiences.

1.3.1 Provide a diverse range of festivals and events that encourage both active and passive community participation.

Maintain number of attendances at Festival of Arts.

33,500 32,000 Target audience achieved and exceeded by 1,500. MECC & Events

Number of attendances at Easter Laneway Carnival.

To be reported in 3rd quarter

⇝ 3,000 Carnival not held until 3rd quarter.

Deliver new event, Bluewater Eco Fest with a high degree of community and stakeholder satisfaction.

90% 75% Inaugural Bluewater Ecofest occurred on Sunday 5 October and received 90% satisfaction as gauged by survey.

Objective: Strengthens our nationalistic pride.

1.3.2 Deliver community focused Australia Day Celebration that celebrates our lifestyle and the Australian spirit.

Number of attendances at Australia Day celebrations.


⇝ 1,500 Event in final stages of preparation for Jan 26, 2014

event. Corporate Communications & Marketing

Level of satisfaction as gauged by survey.

To be reported in 4th quarter

⇝ 80% To be reported in next quarter.





Support the community through proactive initiatives that promote community health, wellbeing and safety and minimise risks.


Objective: Ensures residents continue to live in a safe and healthy community.

1.6.1 Partner state government, non- government and community agencies to promote community safety.

Number of active community safety initiatives operating across the region.

3 3 CD staff actively participate in the Healthy Ageing

Reference Group, the Rural Safety Working Group, and Barlink – all are sub-committees of the Mackay Safe Healthy Communities Network.

Community Programs


Provide libraries, galleries and museums as learning information and community hubs.


Objective: Facilitates access to information that supports the community’s diverse learning, recreational and cultural needs.

1.7.1 Provide a contemporary library service.

Percentage of community who are library members.

34% 35% Library membership continues to increase steadily each

month. Community Programs

Number of in-person visits. 186,779 380,000 In-person visits remain on target. Gordon White Library opened over the Christmas closure period which proved extremely popular with library customers. Arrangements at other libraries are under review for 2014.

Number of website visits. 157,310 320,000 Website visits are on target. Council launched the new look website in December which provides a more customer friendly navigation platform.





Provide libraries, galleries and museums as learning information and community hubs.


Objective: Facilitates access to information that supports the community’s diverse learning, recreational and cultural needs.

Number of attendees at activities and programs.

12,892 14,000 The libraries activities and programs continue to be well-supported by the community.

Number of loans. 334,406 700,000 Loans continue to remain steady. Extended loan periods were put in place across the library service over the Christmas closure, allowing a 4 week loan period for customers. The Mobile Library was off-road during December & January for refurbishments, so extended loans were offered to Mobile customers during this time also.

Rollout of RFID self-service technology at regional libraries.


⇝ Jun-14

Mirani Library installation scheduled for May/June 2014. RFID equipment compatibility testing will be undertaken in January for Mobile Library, and Walkerston Library to determine implementation plan.

Implementation of the findings of the library review including structural changes to the library service.


⇝ Jun-14





Acknowledge and support local indigenous cultural heritage, practices and protocols.


Objective: Build the capacity of the indigenous community across the region to identify and address emerging issues and support potential leadership opportunities.

1.8.1 Develop partnerships with the indigenous community, state government and community organisations aimed at valuing cultural heritage and recognising protocols.

Development of a Mackay Regional Council Reconciliation Action Plan.


⇝ Mar-14 A Reconciliation Action Plan Committee has been

formed, with representation drawn from across council, to be chaired by the CEO. The Committee’s first meeting will be held in January 2014, with RAP Program Officer Queensland from Reconciliation Australia joining via telephone link-up.

Community Programs

Facilitate an annual forum as a vehicle to identify and progress issues relevant to the local indigenous community.

1 1 A forum has been held and an Indigenous Homelessness working group established. The working group is to link to the broader Homelessness Steering group.

Facilitate the development of an Indigenous Professional Women’s Leadership Group.


⇝ Jun-14





Develop youth partnerships and strategies aimed at enhancing the quality of life of young people.


Objective: Enhances the quality of life of young people by building a sense of belonging.

1.9.1 Enhances the quality of life of young people by building a sense of belonging.

Number of participants in Duke of Edinburgh program.

6 8 Numbers engaged in this program remain constant, with

the program providing many leadership and growth opportunities for young people.

Community Programs

Number of young people accessing the Youth Centre and/or Youth Worker (Sarina).

210 500

Young people continue to access support and service at the Youth Centre. As this is the first year of operation, the target was a little difficult to accurately gauge.

Number of hours providing direct support/services to young people.

430 500 Direct services are being provided to young people through the Sarina Youth Centre and the Valley District Youth Council (Mirani) – as well as through partnership with Headspace Mackay. Demand and need for support for young people requiring mentoring, referral and support is high.

Number of youth programs provided.

8 12 Programs include Youth Council workshops, initiating plans towards the “Stand for the Silent” regional anti-bullying campaign, etc.

Percentage of young people reporting a high level of satisfaction with programs implemented.


⇝ 98% To be reported in the last quarter.

Objective: Enhances the skills of young people across the region.

1.9.2 Facilitate the ongoing functioning of the Youth Council and the Making a Difference (MAD)

Number of young people involved in the Pioneer Valley Youth

48 35 The number of young people engaging with the Youth

Council continues to grow, as future planning towards 2014 projects and events unfolds.

Community Programs





Develop youth partnerships and strategies aimed at enhancing the quality of life of young people.


Committee. Council.

Number of events coordinated by Pioneer Valley Youth Council, MAD Committee, Mackay Youth Connections and Sarina Youth Centre.

7 8 Includes Valley Youth delivering Relay for Life in the

Pioneer Valley (during September), Youth Council fun day and break-up, as well as workshops and meetings.

Number of young people participating in organised events.

485 1,000 Includes Relay for Life, workshops and fun day.

Number of young people actively participating in MAD activities and committee work.

19 15 Young people have reinvigorated a regional focus with

the planning towards the “Stand for the Silent” anti-bullying event due in 2014.



Objective: Facilitates the provision of a variety of dwelling types and densities at appropriate areas throughout the region.

1.10.1 Develop new policies to provide for a variety of dwelling types and densities.

Median size of new residential lots.

624sqm 725sqm YTD Actual indicates the median size of new residential

lots created in the 12 months to June 2013 (as reported by Queensland Treasury and Trade). 1,607 new lots were registered in the 2012/13 financial year.

Strategic Planning





Provide support to volunteers by linking them with community groups and events.


Objective: Assists the community in preserving and remembering the important history of the region with a particular emphasis on local museum collections.

1.11.1 Assist volunteer organisations in preserving the history of the Mackay region.

Level of satisfaction of support received by volunteer Museum Committees, as gauged by annual survey.


⇝ 90% Community

Programs

Number of meetings of Museums and Historical Society attended by Museum Coordinator.

15 15 6 meetings attended for the quarter.

Objective: Builds a sense of community and encourages community participation.

1.11.2 Actively encourage a volunteer network and use of volunteers at Council owned facilities.

Number of active volunteers at Sarina Sugar Shed.

25 20 The number of volunteers at the Sugar Shed has

increased by one from last quarter and remains above target.

Property Services

Number of active volunteers at libraries.

68 60 There are currently 68 volunteers at council’s libraries. Community

Programs

Number of active volunteers at Greenmount Homestead.

22 10 There are currently 22 'active' volunteers. This

addition of new motivated members prompted the formation of a structured Friends of Greenmount committee. The first formal meeting was held in December, where working groups have been formed.

Mackay Museum has 10 active members. Pioneer Valley Museum has 16 active members. Sarina Museum has 11 active members.

Number of active volunteers at Artspace.

35 There are currently 35 active volunteers at Artspace.

Number of active volunteers at MECC.

387 150 Supporting Friends 233

Working Friends 154

MECC & Events





Provide support to volunteers by linking them with community groups and events.


Number of registered volunteers through the Mackay Regional Botanic Gardens.

142 66 Numbers of Gardens Friends volunteers have fallen by

3 since last quarter, but are still well above target due to a successful program of guided walks, educational sessions and social activities. The annual Christmas in the Gardens event saw $2280 fundraised by the Gardens Friends for projects at the botanic gardens in 2014.

Parks & Environment

Number of volunteer coastal community activities held.

30 12 Regular Coastcare events were held in October and

November at Bucasia, Shoal Point and Ball Bay. As part of the Mackay Coastal Clean up in October, activities were held across 10 coastal sites, resulting in the removal of almost 5000 kg of marine debris. A celebratory BBQ was held on 7th of December for Coastcare volunteers, who were presented with Coastcare T-shirts and the winners of the ‘What do you LOVE about the coast’ photographic competition were announced.


Develop strategies aimed at enhancing the life of seniors within the region.


Objective: Provides a coordinated approach to meet the needs of the ageing community.

1.12.1 Develop an action plan following the adoption of the Active Ageing Policy.

Completion of action plan. To be reported

4th quarter

Jun-14 The Action Plan is being progressively implemented. Community Programs





Develop strategies to preserve and promote local history and heritage.


Objective: Preserves and promotes local history and heritage.

1.13.1 Promote and preserve local history and heritage through the libraries' heritage collection, services, projects and programs. Improve access to image collection through digital media.

Number of visitors to heritage collection.

322 650 Use of the Heritage Collection is on track with

consistent use by visitors and library clients. Community Programs

Number of research enquiries. 79 200 Research enquiries slowed over the Christmas period however are on track at this time.

Number of Projects. 2 10 A number of projects are in the pipeline for delivery by 30 June, which will enable this KPI to be met.

Number of digitized photographs in image collection.

824 500 Heritage Collection staff continue to add new digitized content to the library image collection increasing availability for clients.

Objective: Increases “ownership” of the facility and collection.

1.13.2 Promote Greenmount Homestead as an important heritage facility and collection.

Number of visitors to Greenmount Homestead.

1,096 1,000 161 visitors Oct - Dec. (1,324 visitors Jan - Dec 2013)

(with a 3-month closure for painting). Largest visitor numbers occur in the May to September period.

Community Programs

Number of people attending Greenmount Heritage Fair.


⇝ 6,000 The Annual Greenmount Heritage will be held in May

2014.

Objective: Preserves and promotes local history and heritage.

1.13.3 Promote and preserve local history and heritage through development and planning policies.

Incorporate heritage planning in new planning scheme.


Dec-14 Heritage planning matters has been incorporated in the Draft Mackay Region Planning Scheme. Submissions on the draft scheme are currently being considered. The 2014 Heritage Awards will be held as part of the Annual Greenmount Heritage Fair.

Strategic Planning





Promote the importance of responsible pet ownership strategies to the community.


Objective: Provide targeted information sharing days in the public on ways of better caring for and keeping pets in the community (i.e. RSPCA EMU semi trailer).

1.14.1 Encourage responsible pet ownership and promote community safety.

Increase in public awareness through targeted Local Laws team inspections of areas that are popular with dog owners.

0 6

sessions Increasing the capacity and productivity of the Local Laws team has been the focus during this period. This resulted in no Local Laws team inspections of areas that are popular with dog owners. This is now a priority within the team to achieve the target and inspections are expected to be scheduled over the coming months.



In line with state and local laws, regulate and provide relevant community health services.


Objective: Conduct regular inspections/customer request investigations through well trained staff & targeted public education programs.

1.15.1 Enhance Community health & safety through proactive compliance & education services.

Conduct education sessions on topics including food safety, pest management, dengue fever and responsible pet ownership.

17 20

sessions Education sessions regarding food safety, dengue

fever, mosquito breeding prevention and responsible pet ownership have been conducted with school groups, food providers and various community groups.

637 people have attended these sessions.


Organise a RSPCA Open Day to promote responsible pet ownership, including benefits of registering a dog or cat.

1 1 A Family Pet Day was held on the 27 July 2013 on the lawn in front of Council's administration Centre, Gordon Street. The day was successful with over 60 animals registered and micro-chipped. Local animal care businesses supported the event this year, which supported Council’s and the RSPCA’s work.





In line with state and local laws, regulate and provide relevant community health services.


Changes to marketing the event were trialled this year and further changes will be made next year to increase public awareness of the event.

Conduct and complete Material Change of Use Audits.

28 100 Material Change of Use Audits were allocated to Officers and these were completed in a timely manner. More audits are expected to be allocated in the future.


Work with stakeholders to identify, respond and address current and emerging issues in relation to the increasing cultural and linguistic diversity in the local area.


Objective: Builds the capacity of council and the community to address emerging issues in culturally and linguistically diverse communities across the region.

1.17.1 Develop partnerships with businesses, industry and non-government agencies to address the needs of the multi-cultural community.

Number of Local Area Multi-Cultural Partnership Advisory Meetings co-ordinated.

2 4 The second of 4 quarterly meetings for the year has

been held, with 5 agencies represented. Community Programs

Number of visa information sessions facilitated.

0 2 The Department of Immigration & Citizenship visits the region on a 6-monthly basis.

Settlement information and resources reviewed and further developed.


⇝ Jun-14 A number of referrals were made to the Welcome to Mackay Centre. Bus tours of the city were promoted.





Promote economic development through a range of commercial activities such as the convention centre and other income generated facilities.


Objective: Provides an income generated tourist facility.

2.1.1 Manage the operation and development of the Sarina Sugar Shed.

Number of visitors to Sarina Sugar Shed.

3,248

8,000 Attendance levels are under target but are expected to pick up with the seasonal change in tourism.

Property Services

Development of alternative management models for the Sarina Sugar Shed.


Dec-13 Report adopted at Council’s Ordinary Meeting on the 2 October 2013, calling for expressions of interest – Joint Venture (No Return) has been delayed due to legal issues. Proposed new target date is the 31 March 2014.

Objective: Encourages diversity in the economy, business development and local employment opportunities.

2.1.2 Provide a quality convention facility which attracts conferences, conventions and expositions to the region.

Number of conferences, conventions and expositions held at MECC.

29 20 2 Conferences of 50+ delegates; and

4 exhibitions of 800+ attendees; Meetings/workshop numbers reported stronger in

2nd Quarter ; 14 Meetings/Seminars/Workshops attracting

between 10 + 500 resulting in 1186 attendances in total.

MECC & Events

CORPORATE OBJECTIVE 2: Economic Development

To promote a strong, competitive and diverse economy throughout the region by supporting and investing in sustainable business development and local

employment opportunities.





Encourage new opportunities and projects across the region that diversify the local economy and facilitate growth and investment.


Objective: Identifies opportunities for commercial activity and diversification within the region.

2.2.1 Publication of relevant business information to inform decision makers, investors and others.

Publication of regular statistical data.

2 4 Economic Profiles

Mackay Regional Economic Profile; Andergrove - Beaconsfield SA2 Economic

Profile; East Mackay SA2 Economic Profile; Eimeo - Rural View SA2 Economic Profile; Eungella Hinterland SA2 Economic Profile; Mackay City SA2 Economic Profile; Mackay Harbour SA2 Economic Profile; Mount Pleasant - Glenella SA2 Economic

Profile - North Mackay SA2 Economic Profile; Ooralea - Bakers Creek Economic Profile; Pioneer Valley SA2 Economic Profile; Sarina SA2 Economic Profile; Seaforth - Calen SA2 Economic Profile; Shoal Point - Bucasia SA2 Economic Profile; Slade Point SA2 Economic Profile; South Mackay SA2 Economic Profile; Walkerston - Eton SA2 Economic Profile; West Mackay SA2 Economic Profile.

Snapshot Mackay Statistical Snapshot. ABS Statistics

Economic Development

Objective: Identifies strategies targeting a diverse, sustainable regional economy.

2.2.2 In partnership with regional stakeholders, facilitate the development of a Regional Economic Development Strategy

Preparation of strategies for the development of the regional economy and development of the digital economy.

To be reported

in 4th quarter

⇝ Jun-14 Regional Economic Development Strategy

The Economic Development Program provided input/comments to inform the Board of MIW REDC regarding strategy formulation options (including






Encourage new opportunities and projects across the region that diversify the local economy and facilitate growth and investment.


and Digital Economic Strategy. engagement processes) and attended meetings and discussions to provide other general advice. Digital Economy Strategy The Economic Development Program compiled local data to feed into the project’s data gathering phase, attended an MITN Forum with the Minister for Science, Information Technology, Innovation and the Arts. Liaison with relevant stakeholders is continuing with participation on the Working Group.


Support local business to expand and meet the growing needs of the region and, where appropriate, special levies to achieve this outcome.


Objective: Supports the expansion of business activity in the city centre.

2.3.1 Develop strategies aimed at a vital and active city centre including progressing the conceptual outcomes envisaged by the City Centre Public Realm Concept.

Review of Council’s existing Design Guidelines to progress outcomes envisaged by the City Centre Public Realm Concept.

Dec-13 Strategic Planning for City Centre Revitalisation underway – Central Advisory Group formed by the Mayor and continuing to meet and action directions as necessary (Project Manager to be appointed in Jan 2014). Economic Development Program reviewing the broader Project (within context of overall Economic Development Review) and will be working with the new City Centre Task Force (first meeting of the






Support local business to expand and meet the growing needs of the region and, where appropriate, special levies to achieve this outcome.


new advisory group scheduled to take place in Jan 2014). TOR for the Taskforce completed and endorsed in Dec 2013.

Objective: Strengthens and supports local business activity, range and diversity.

2.3.2 Develop partnership opportunities to promote local businesses and support the ‘local cycle’.

Numbers of businesses and organisations participating on Mackay City Centre partner programs/Focus on Sarina and other partner programs.

1,314 1,000 Membership of Council’s free business networks

City Centre Business Network – 787; Sarina Focus Business Network – 283; Regional Focus Business Network – 244.


Number of visits to Mackay City Centre Website.

130,262 100,000

Visits Between 1 October – 31 December – 49,420; Unique Visitors Between 1 October – 31 December

– 41,644.

Number of customers registered for customer database.

1,438 2,500 City Deals Club Subscribers between 1 October – 31

December was 42. The total subscribers to City Deals Club is 1438.

Objective: Ensure local suppliers are appropriately informed of how to supply goods and services through compliance with relevant legislation and Council policies.

2.3.3 Host a "Doing Business with Council" session for suppliers and contractors.

Annual information session held. 31.07.13

Sessions held

annually The public session was held on the 31st July at the MECC with over 120 attendees.

Procurement & Plant





In partnership with the community and external agencies, promote and support the preservation and enhancement of the natural environment.


Objective: Establishes a basis on which to implement foreshore protection and enhancement projects.

3.1.1 Develop additional Beach Management Plans in consultation with local communities.

Finalisation of Beach Management Plans.

2 Jun-14 The Beach Plan for Town and Far Beach was adopted

by Council on 4 December, 2013 and the Management Plan for Blacks Beach Spit was adopted on 6 November, 2013.

Parks & Environment


Encourage environmental awareness by promoting activities and practices that support preservation of the region's natural environment.


Objective: Protects the health of aquatic ecosystems through effective stormwater management.

3.2.1 Review and Implement Stormwater Quality Management Plan.

Development and implementation of Erosion and Sediment Control Program.


⇝ Jun-14 Further training sessions was held on the design

and maintenance of stormwater quality management systems.

A draft stormwater quality offset scheme is being developed.

Ongoing monitoring and compliance action of development sites is being undertaken.

Strategic Planning

CORPORATE OBJECTIVE 3: Environmental Sustainability

To enhance and protect the environment assets and the region, ensuring a protected/preserved natural environment for future generations.





Continue to support sustainable management of areas of environmental significance to maintain biodiversity, including the use of special levies to achieve these outcomes.


Objective: Ensures protection of natural environments.

3.3.1 Implement actions identified within MRC Natural Environment Plan.

Percentage of ranges priority actions implemented.


⇝ 90% There is one priority action for the ranges which involves

developing management plans for each MRC managed priority natural environment land area in the ranges landscape. These areas have been identified and options for developing management plans are being considered.

Parks & Environment

Percentage of coastal priority actions implemented.


⇝ 90% Council has approved Reef Catchments to deliver 11 of

the coastal priority projects. Work is progressing with treating Salvinia molesta ion the Keeleys Rd Wetlands and undertaking weed control at Grasstree Beach Reserve. Fencing to exclude vehicle access at Slade Point Reserve has been completed.

Percentage of waterways priority actions implemented.


⇝ 90% Council has approved Reef Catchments to deliver 5 of

the waterways priority projects. Planning is underway for the Lagoons Creek project and the 27 newly installed trashracks in the Ooralea area are being emptied and sorted on a monthly basis.

Percentage of plains priority actions implemented.


⇝ 90% Work is progressing to develop a management plan for

DeMoleyns Lagoon and substantial weed control of the water weed, Water Hyacinth, has been undertaken.





Encourage improved efficiency and use of energy through greenhouse gas reduction and renewable clean energy sources.


Objective: Reducing landfill gas emissions will make a significant reduction in the corporate greenhouse gas emissions, as landfill gas represents the majority of Council’s emissions.

3.4.1 Landfill gas flaring at Hogan’s Pocket regional landfill and participation in the Carbon Farming Initiative.

Acceptance by the Australian Government of Council’s participation in the Carbon Farming Initiative, for legacy landfill gas flaring.

Aug-13 ⇝ Aug-13 Held in abeyance as the carbon liability sits with the site

contractor. Will be finalised by June 2014. Waste Services

Report to Council on the % reduction of landfill gas emissions through flaring, for a 12 month period.


Apr-14 Percentage of carbon reduction is being reported to Council on a monthly basis through the Waste Services Monthly Performance Review.


Take a proactive leadership role in relation to future sustainability and potential climate change issues.


Objective: Ensures Council takes a leadership role in promoting and implementing future sustainability practices.

3.6.1 Implement sustainability practices, facilitated by the Sustainable Futures Committee.

Number of new sustainability initiatives and practices implemented within the organisation as endorsed by the Sustainable Futures Committee.


6 Newly appointed Sustainability Officer commenced late 2013. Organisationally on track to meet the number of initiatives, which include Electricity Tariff Review, Eungella Bio-diversity project, Solar Lighting trial, Sustainability Framework (Strategy and Report), Bluewater Ecofest.

Executive Officer Sustainability & Collaboration




Corporate Plan Strategy 4.1 & 4.2 :

4.1 Improve strategies and communication with relevant stakeholders and all levels of government in the strategic planning of future land us; and

4.2 Develop and implement effective infrastructure planning consistent with Council's Priority Infrastructure Plan.


Objective: Ensures the alignment of human and infrastructure and financial resources across existing and future commitments to ensure organisational sustainability.

4.2.2 Ensure the delivery of the Regional Sustainability Strategy.

Quarter progress reports to Council.

2 4

progress reports

Council briefed on the commencement of Stage III. Office of the CEO

Update of Long Term Financial Forecast (LTFF)

To be reported in 4th Quarter

⇝ Update LTFF

Discussions with Council when complying KPMG material.

Amendments to Planning Scheme To be reported in 4th Quarter

⇝ Jun-15 Work continues in this area, however KPI not due until 2015.

CORPORATE OBJECTIVE 4: Strategic Planning

To take an active approach to integrated regional planning to reflect the aspirations and lifestyle of our community.





Improve strategies and communication with relevant stakeholders and all levels of government in the strategic planning of future land use.


Objective: Improves strategies and communication with relevant stakeholders and all levels of government.

4.1.1 Actively consult relevant stakeholders in strategic planning policy development.

Number of consultation events. 25 30 The 12 week formal consultation period of the draft

Mackay Region Planning Scheme was from 10 May 2013 to 2 August, 2013. Submissions are currently being considered. Various meetings were held with clients during the consultation period and with submitters post the consultation period.

Strategic Planning


Develop and implement effective infrastructure planning consistent with Council's Priority Infrastructure Plan.


Objective: Ensures effective development and implementation of infrastructure planning

4.2.1 Coordinate the development of strategic trunk infrastructure plans.

Implement Infrastructure Agreements governance process.


Jun-14 Infrastructure Agreements register developed and various Infrastructure Agreement business cases being developed.

Priority infrastructure plans will be reviewed against the new Infrastructure Charges Framework, which is expected to be finalised by the Queensland Government in early 2014.

Strategic Planning





Engage with local communities to manage growth and change through local area planning initiatives.


Objective: Ensures effective integration of land use and infrastructure planning.

4.5.1 Develop a Strategic Plan for the region and Local Area Plans as part of new planning scheme.

Local plans developed. To be reported in 4th quarter

Complete Local Plans

A Draft strategic framework and various local planning initiatives are included in the draft planning scheme, which is currently being reviewed.

Strategic Planning


Ensure the effective integration of land use and infrastructure planning.


Objective: Develops an integrated approach to land use and infrastructure planning for key areas.

4.7.1 Develop infrastructure strategies linked to land use strategies for designated growth areas.

Number of infrastructure strategies completed.


⇝ 1

development area

Report provided in 4th Quarter. Strategic Planning

Objective: Ensures user pays charging regime to recover costs of trunk infrastructure defined in planning scheme.

4.7.2 Active involvement in developing a state wide infrastructure charges regime.

Involvement and implementation of a new State wide infrastructure charges regime.


Jun-14 A new Infrastructure Charges Framework is expected to be finalized by the Queensland government in early 2014. Infrastructure plans

Strategic Planning





Develop a comprehensive, sustainably funded 10-year capital works program for roads, drainage and parks.


Objective: Provides a comprehensive planning instrument for future works program.

5.1.1 Develop a long term roads and drainage capital works program.

Adoption of capital works program.

11.12.13 Dec-13 Council adopted indicative CWP at 11/12/13 Ordinary

Meeting Technical Services

Objective: Supports the timely delivery of well planned capital works projects.

5.1.2 Deliver the roads and drainage capital works program in accordance with developed project plans.

Percentage of capital works program delivered.

58% 90% Delivery has progress well with limited interruptions due

to weather. On target to achieve 90% expenditure. Civil Projects


Develop a comprehensive asset management strategy to support the maintenance, replacement and enhancement of council assets.


Objective: Supports and enhances long term planning and decision making processes.

5.2.1 Develop and implement an Asset Management Plan which meets

Completion of Strategic Asset Management Plan.


Jun-14 Roads asset management plan currently being updated.

Line in the sand asset registers completed for

Governance & Assets

CORPORATE OBJECTIVE 5: Infrastructure Services

To effectively plan, deliver and maintain physical services and infrastructure networks for our community's current and future needs.





Develop a comprehensive asset management strategy to support the maintenance, replacement and enhancement of council assets.


Objective: Supports and enhances long term planning and decision making processes.

legislative requirements. buildings and parks, awaiting audit sign-off to update plans to advance models.

Water & Sewer - Draft plan populated with best information available at current stage, and being reviewed against existing plans for quality assurance.

Work continuing on data cleansing and gap analysis for further improvement of plan.

Implementation of Maintenance Management System.


Jun-14 Interim Maintenance management solution through Cloud platform allowing field staff accessibility to complete asset management tasks remotely being investigated.

Scoping study for long term ultimate solution planned for February, 2014.

Objective: Ensures plant assets are managed to minimise cost impacts.

5.2.2 Provide an effective fleet management service.

Percentage of fleet replaced in accordance with Asset Management Plan.

56% 100% 2013/2014 replacement program is ahead of schedule

of fleet programmed for replacement. Procurement & Plant





Support the use of alternative transport modes, including the provision of a more integrated network of bikeways and pathways.


Objective: Provision of safe bikeway and pathway networks for pedestrian movements and recreational purposes.

5.3.1 Maintain the bikeway and pathway networks.


85%

95% Some December scheduled inspections in the Central Area are outstanding due to time constraints – these inspections are scheduled to be completed in January.

Civil Operations

Percentage of defects on bikeways and pathways on the road network actioned within assigned response times.

90% 85% All “A” type defects identified on internal inspections were repaired immediately.


Manage the region's road network to enable the movement of people and goods in a safe and efficient manner.


Objective: Provision of a safe and trafficable road network for the movement of people and goods.

5.4.1 Maintain the local road and drainage networks.


98% 95% Unsealed and sealed road inspections are

predominately being completed in accordance with inspection timeframes.

Civil Operations

Percentage of road and drainage defects actioned within assigned response times.

84% 85% Actual performance is just under the target – plans are in place to meet target in the next quarter.





Manage the region's road network to enable the movement of people and goods in a safe and efficient manner.


Level of customer satisfaction with response to road and drainage maintenance requests.

3.75 3.5 star rating

This is based on the latest survey results for July – August customer requests.

Objective: Supports the provision of a safe and effective “whole of region” road network.

5.4.2 Maintain nominated main roads in accordance with Department of Transport and Main Roads (TMR).

Percentage of expenditure of funds allocated through TMR Contract.


⇝ 100%

(by Jun-14) This activity will be reported in the 4th quarter; however the actual works and programming are on track to meet the target.

Civil Operations

Objective: Restores the functionality and safety of the road network.

5.4.3 Restore roads and drainage assets damaged during declared natural disasters.

Delivery of 2010, 2011 and 2012 events’ restoration works in line with value for money criteria and deadlines in accord with NDRRA guidelines.


⇝ Jun-14 This activity will be reported in 4th quarter however in

line with current forecasts this target is at risk. Civil Operations

Objective: Improves the trafficability of the unsealed and sealed road network.

5.4.4 Produce quarry materials to meet road maintenance and natural disaster restoration requirements.

Scheduling and production of unsealed road gravel to meet maintenance and natural disaster restoration needs.

95% 95% of

needs met

Quarrying materials were manufactured in line with unsealed roads maintenance and NDRRA restoration works requirements

Civil Operations





Ensure a preparedness to respond to natural disasters and other emergencies and engage in planning activities aimed at minimising the impact of such disasters on the community.


Objective: Improves the Council’s preparedness to reinstate services and information in the event of a natural disaster and other emergencies.

5.5.1 Deliver Infrastructure Projects outlined in Stage 1 Project Roadmap from ICT DRR Report.

Completion of projects. to be reported in 4th quarter

⇝ Jun-14 Disaster Response and Recovery Program

established. Key projects commenced: Wide Area Network (WAN) Upgrade, Storage Upgrade, DRR Plan refresh, Site Recovery Manager implementation, DMZ (external facing systems eg ePathway) upgrade. All projects on track. Major milestones, WAN tender to procurement for release 18/1/14, San upgrade procurement complete (13/12/13).


Objective: Improves Council’s preparedness for natural disasters and other emergencies.

5.5.2 Continue to build Council's capacity to prepare for and respond to natural disasters and other emergencies.

Completion of program of works in accordance with approved schedule including:

a) SES facility upgrades; b) installation of back-up

generators; and construction of public access sand stockpiles.

To be reported in the 4th quarter

⇝ 90% of

approved works

completed

Finch Hatton SES facility 95% complete. Works on Sarina SES facility have commenced with the slab due to be poured In January 2014, Ness Street facility is in the planning stage and a working group to be established in the third quarter. Construction works have been delayed until 2014/15, due to the reallocation of funds to the North Mackay Levee Upgrade. The Calen SES facility improvements are in the planning stage with works to be completed in the third quarter.

The backup generator at Gordon White library has been ordered. Installation and associated works will be completed in the third quarter. Planning for the installation at the Eungella Community Hall has been initiated in conjunction with Property Services.

The sand stockpiles at PCYC and Ness Street are being progressed with a view to construction in the last quarter.

Director Engineering & Commercial Infrastructure





Ensure a preparedness to respond to natural disasters and other emergencies and engage in planning activities aimed at minimising the impact of such disasters on the community.


Implementation of accepted recommendations stemming from the review of emergency management arrangements.

To be reported in the 4th quarter

⇝ Jun-14 The draft Disaster Management and SES Report has

been completed and will be presented to Council in the last quarter. The final report has been delayed till after the wet season to allow for the review of recommendations delivered from the Keellty Review into Emergency Services.


Provide, maintain and enhance parks, foreshores and open-space facilities.


Objective: Proactively maintains open space areas to enhance the appearance and usability.

5.7.1 Improve the quality of the region’s parks, reserves, foreshores and open spaces.

To increase mowing hours by 5% on the 2012/13 established baseline.

To be reported in 4th quarter ⇝

Baseline 8165hr+5

%

From July 2013 to December 2013 - 6,442hrs. Parks & Environment

Level of customer satisfaction with response to Parks maintenance requests.

4 star Rating

3.5 Star Rating

July 2013 to August 2013 4 Star Rating.

Objective: Conduct compliance inspections on playgrounds and asset audits.

5.7.2 Ensure playgrounds are safe and comply with Australian Standards

Percentage of required playground inspections completed.

100%

100% All inspections have been completed as per legislation. Parks and Environment





Provide, maintain and enhance parks, foreshores and open-space facilities.


and parks assets are in good condition.

Percentage of required park asset inspections completed.


75% The condition audits required are completed.


Ensure that all council buildings are provided and maintained to the highest possible standard and are meeting all legislative requirements.


Objective: Proactively maintains facilities to enhance the life of Council's assets.

5.8.1 Undertake maintenance of council buildings and facilities.

Percentage of logged requests addressed within set timeframes.

95 95% The maintenance team is effectively dealing with client

requests within set timeframes. Property Services





Develop and maintain high quality water and waste programs on a commercial basis that meet social and environmental objectives.


Objective: Facilitates optimum use of water assets by minimising consumption and reducing loses.

6.1.1 Implement Integrated Demand Management Program.

Number of DMA's implemented. To be reported

in 4th quarter

⇝ 5 Infrastructure

Delivery

Roll out of devices as part of the Automatic Meter Reading Project in Mackay Urban Area.

14,000 20,000 14,000 completed to 31 December.

Water meters installed under the accelerated Water Meter Replacement Program.

7,000 8,000 7,000 water replaced to 31 December.

Ongoing development of the data management system for AMR project.

To be reported

in 4th quarter

Jun-14 Development progressing on schedule. Quotes received and contract about to be issued for customer module. Water balancing and sub-metering under coping.

Business Services

Implement second stage of marketing campaign.

To be reported

in 3rd quarter

Jan-14 In progress as per approved program.

CORPORATE OBJECTIVE 6: Commercial Services (Water and Waste Services)

To provide and manage high quality water and waste programs on a commercial basis that meets social and environmental objectives.





Develop a comprehensive, sustainably funded 10 year capital works program for operating on a commercial basis.


Objective: Assists in decision-making to ensure optimum capital investment decisions

6.2.1 Continuously improve capital planning, scheduling and forecasting.

Formal adoption of risk based prioritisation criteria.

Dec-13 Dec-13 Prioritisation paper has been endorsed with

implementation being undertaken as part of the writing of business cases for the Capital program for 14/15.

Planning & Sustainability

Review and implement risk based renewals forecasts for all asset types.


⇝ Jun-14 Renewals is an area which is maturing however the understanding on when and where renewals occur based on a good understanding of risk is being cemented.

Objective: Provides comprehensive cost planning instrument for future operational and infrastructure activities.

6.2.2 Use and update the Water and Sewerage Pricing and Financial Sustainability Model.

Recommendations to Council on pricing strategy for 2014/2015.


⇝ Mar-14 Business

Services





Provide consistent high standards of water supply to serviced communities where both practical and viable.


Objective: Provides communities with a quality potable water supply.

6.3.1 Provide continuous supply of potable water as per Australian Drinking Water Quality Standards.

Faecal coliform compliance with customer service standard.

100% 98% Faecal coliform compliance with customer

service standard (98%) - Faecal Coliform compliance is at 100% for the second quarter.

Samples are routinely taken at the treatment plants and in the reticulation in accordance with the Drinking Water Management Plan and Public Health Regulation.

The Water Treatment Plants and Schemes are performing to specification and are meeting their nominated Critical Control Points (CCPs).

Water Treatment

Objective: Assists in minimising water and wastewater price increases.

6.3.2 Identify impact of current levels of service on operational costs.

Optimised response times implemented.


⇝ Jan-14 Benchmarking in progress with CTM. Activity based

costing in progress. Water Network





Maintain and enhance existing wastewater, water treatment and supply systems to improve existing customer service standards.


Objective: Ensures legislative compliance for plumbing approvals

6.5.1 Provision of plumbing inspection programs.

Percentage of plumbing applications received electronically.

49% 55% Some variations expected over the year. Still on track

for annual target. Business Services

Percentage of information requests received for plumbing applications.

12% decrease

10% decrease

On track for annual target.

Objective: Ensures legislative compliance for trade waste approvals.

6.5.2 Provision of trade waste inspection programs.

Number of licensed new trade waste generators.

81

250 Tracking below target due to a high number of non-generators in target areas. 166 out of 173 visited in Paget were non-generators.

Business Services

Complete Paget review of trade waste businesses.

Dec-13 Dec-13 Phase 1 of Paget review has been completed as

planned. 173 businesses visited during the review.




Corporate Plan Strategy 6.6

Develop a comprehensive asset management strategy to support the maintenance, replacement and enhancement of water and waste assets.


Objective: Improves the efficiency of water and wastewater decision making.

6.6.1 Implement improved asset management.

Restructure treatment asset data sets to meet new framework.


⇝ Mar-14 Draft asset registers for Sarina WTP and Mirani STP are

currently being reviewed. Data currently contained in the production database for Assetic conforms with the adopted framework.

Planning & Sustainability

Field validation of high priority assets.


⇝ Jun-14 Field validation of valves and hydrants within the water network is well underway with all infrastructure south of the pioneer being completed.





Embrace and incorporate changing legislation and water/waste industry reform.


Objective: Provides mechanism for contributing to Qld Water industry.

6.7.1 Actively Contribute to the Queensland Water Directorate.

Attend all QWD meetings. 50% 100% Contributions include:

Technical Reference Group Meetings attended on a regular basis by Chief Operating Officer Water & Waste;

Review of ERA 63(3) & ERA 63(2); Member of Business Advisory Group - Recycled

Water Guidelines; Member of Business Advisory Group - Strategic

Asset Management Plan and Total Management Plan.


Objective: Provides a mechanism for managing the outcomes of legislative and water reforms.

6.7.2 Actively contribute to the CTM (Cairns, Townsville, and Mackay) Water Alliance.

Outcomes as per adopted CTM Water Alliance Annual Management Plan.


⇝ Jun-14 Information sharing and collaboration continues to

occur on several issues including Sewer Overflow Abatement Plans and Smart Metering.

Meeting occurred on 1 November 2013 with new representatives from both Cairns Regional Council and Townsville City Council in attendance.


Objective: Ensures Council’s compliance with legislative obligations.

6.7.3 Revise Waste Management Strategy 2010-19 to align with Queensland Waste Reduction and Recycling Act 2011 and the Commonwealth Clean Energy Legislation.

Adoption of revised Waste Management Strategy.


Dec-13 Extensive community engagement of the draft strategy

undertaken October/November 2013 including stakeholder workshops, dedicated web page, fact sheets, media release and electronic submissions from the public. Council was briefed on the outcomes of the community engagement process and will be provided with a community engagement report in the first quarter of 2014 with a view to submit a final draft of the strategy for Council’s consideration in February 2014.

Waste Services







Objective: Improves service standards to ensure compliance with legislation.

6.7.4 Upgrade waste disposal facility infrastructure to satisfy Commonwealth's Clean Energy Legislation and reporting requirements.

Register the Hogan's Pocket for reporting purposes with the Commonwealth.


⇝ Jun-14 Legal advice is that the liability is for the landfill

contractor, therefore Council was not required to register for the 2012/2013 emissions. Transfer of liability will be arranged for the 1 July 2014.

Waste Services

Report liabilities and emissions to the Clean Energy Regulator.

Aug - 13 Oct-13 Legal advice is that the liability is for the landfill

contractor, who has reported the emissions, which was below the threshold for 2012/2013.

Surrender units to the Clean Energy Regulator to cover liabilities for 2012-2013.

Aug - 13 Feb-14 Not required as the emissions were below the

threshold.

Objective: Ensures Council’s compliance with legislative obligations.

6.7.5 Remediate Sarnia former landfill. Report on final capping method received.


Dec-13 Capping report received form the consultants. However

the capping report briefing was deferred due to other higher priority matters (i.e. Waste strategy community engagement, community attitude survey, waste services contract development and other capital projects). It is planned to brief Council early 2014 for direction.

Waste Services

Design and specifications finalised for tender release.


⇝ Apr-14

Objective: Ensures compliance with legislation and regulations and mitigates risk to drinking water quality.

6.7.6 Reduce the number of backflow prevention devices overdue for testing.

Number of devices overdue for testing (excluding devices handed over for enforcement).

159 300 Continue to monitor and issue enforcement notices, in

order to maintain at current levels. Business Services

Objective: Ensures timely and relevant information in an easily accessible manner to enable informed decision making by managers.







6.7.7 Expand the scope of the statistical management systems (Monitor-Pro).

Separate database established for capturing of operation data.

Aug-13 Aug-13 Database established. Working on implementing

procedures to have data inflow on a regular basis. Business Services

Bulk water statistics captured in the system.

To be reported

in 3rd quarter

Jan-14 In progress, commencing with Nebo Road Treatment Plant. PO being issued for integration with SCADA.

Pump station flow data captured in the system.

To be reported

in 4th quarter

⇝ Jun-14

Operational electricity consumption data captured within the system.

To be reported

in 4th quarter

Jun-14 Being carried out parallel to bulk water statistics for those specific sites.

Objective: Ensures compliance with reporting requirements.

6.7.8 Implement National Performance Reporting Auditors Recommendations - Revise Pathway coding to ensure required statistics are available.

New Pathway coding system implemented.

Jul-13 Jul-13 New coding implemented in Pathways.

Action & Asset Codes - Jul 2013; Customer Request Codes - Aug/Sep 2013.

Business Services





Maintain and enhance the operation of existing waste management sites and investigate options for alternative waste technology.


Objective: Enables landfill gas capture and ensures a continuation of a high standard of environmental management for the site.

6.10.1 Construct partial cap for Hogan’s Pocket Cell 1.

Completion of project. To be reported in 4th quarter

Jun-14 Contract was awarded in August 2013 and construction commenced in September 2013. Construction continuing.

Waste Services

Objective: Enhances the capacity as well as reliability of waste processing services by mitigating the risk of sole dependence on the Paget transfer station.

6.10.2 Establish north side waste disposal facility.

Purchase land, subject to the outcomes of feasibility study.


⇝ Jun-14 Waste Services

Objective: Enhances waste management services to the community and contributed towards the closure of a landfill that did not meet contemporary standards.

6.10.3 Construct a best practice transfer station at the former Sarnia Landfill.

Sarina transfer station opened to the public.

Completed in October

2013 Mar-14 Facility handed over to Council for operations

during October 2013. Six months ahead of schedule.

Waste Services

Objective: The facility will reduce the amount of waste being land filled at Hogan’s Pocket landfill, thereby extending the life of that critical asset.

6.10.4 Establish a construction and demolition waste recycling facility.

Report to Council on the feasibility, location and operations of the proposed facility.

Completed in

November 2013

Dec-13 Briefing provided to Council in November 2013. Work towards land identification and EOI commenced.

Waste Services

If viable, release a tender or EOI for procurement.


⇝ Apr-14

Objective: Waste stream analysis provides critical intelligence on the composition of the waste materials being managed by Council, enabling Council to strategically improve waste management practices.

6.10.5 Undertake waste stream analysis of received waste at Council facilities.

The results of the biannual waste stream analysis reported to Council.

Completed in

November 2013

Aug-13 Data provided to Council at briefing. Waste Services





Provide a best practice culture within our organisation that embodies customer service excellence.


Objective: Encourages and embeds a culture of continuous improvement within the organisation.

7.1.1 Through the Corporate Services Business Improvement Team, improve the efficiency and effectiveness of business processes delivered to the organisation.

Number of Business Improvement initiatives implemented.

8 8 The Committee has developed a new Terms of

Reference and is now under the Chair of Sandra Janson, Manager of Information Services. Business Improvement initiatives implemented during the December quarter:- Animal registration process; Service Level Efficiency - Staff outdoor tables; Facebook e-pathway linkage on MRC website; Financial Delegation Review. Annual target has been reached with 8 completed projects. Further projects are in progress for approval.

Director Organisational Services

CORPORATE OBJECTIVE 7: Organisational Excellence and Governance

To pursue excellence as an organisation which embraces exceptional customer service values its staff and promotes ethical standards of practice

supported by clear policies and strategies response to the needs of the community.





Provide professional, responsible, timely and accessible services to external and internal customers that reflect the values of the organisation.


Objective: Ensures elected members are provided with an accessible and professional executive support service to assist them in meeting the needs of residents.

7.2.1 Provide elected members with an efficient and effective secretarial support service.

Level of satisfaction with the support services provided.

100% 100% Satisfaction with level achieved. Office of the CEO

Poll of Councillors. 100% 100% Poll undertaken supporting service level satisfaction.

Objective: Provides customers with accessible and professional services which meet identified needs.

7.2.2 Provide well-designed, efficient and effective customer service facilities in identified population centres.

Level of customer satisfaction with the services provided.

To be reported

3rd quarter

⇝ 92.5% A new customer satisfaction survey tool has been

developed for implementation by 30 March 2014. Community Programs

Call abandonment rate of 8% or less.

7% 8% Call abandonment target reached.

Average wait time in the call centre of 120 seconds or less.

118 seconds

120 seconds

Average wait time target reached.

Percentage of service requests closed within specified timeframe.

77%

85% There is a positive upward trend in the performance against this KPI and we expect to achieve the KPI by the end of the reporting period.

Percentage of payments processed accurately at point of entry.

99.9% 99.9% Payment processing KPI achieved.

Objective: Ensure compliance with Local Government Act 2009 and Local Government Regulation 2012 which provides Council with appropriate risk mitigation strategies.

7.2.3 Tenders issued in accordance with tender contracts manual in a timely manner.

Numbers of tenders issued within one week of receiving completed specification/scope of work.

100% 90% All tenders were advertised within one week of receiving

completed specifications and approval to release. Procurement & Plant





Provide professional, responsible, timely and accessible services to external and internal customers that reflect the values of the organisation.


Objective: Provision of land to meet both Community and Council infrastructure demands.

7.2.4 Provide a professional and timely service in lease matters and land acquisition and disposal.

Percentage of property requests addressed within Council and legislative timeframes.

100% 90% All lease and land matters submitted to Property

Services have been addressed in line with legislative requirements.

Property Services


Ensure staff are provided with the relevant learning and personal development opportunities to achieve stated strategic priorities and corporate objectives.


Objective: Provides staff with the opportunity to develop skills required to fill key positions and supports current and future leaders through the provision of targeted development opportunities.

7.3.1 Implement leadership development and succession planning framework.

Succession Planning framework implemented with all Departments.

To be reported in

third quarter

Dec-13 Currently on hold until Compliance and Training Matrix is

complete. Performance & Strategy

Phase 2 of the SUPERvisor Program commenced.

Completed Dec-13 Phase 2 was completed in December, 2013. Third intake of SUPERvisor Program will commence in February 2014. Envisioned that 30 supervisors will participate in the program every 6 months.

Objective: Identifies skills and knowledge requirements of both the role and incumbent to enable the forecasting of development needs.

7.3.2 Identify and implement personal and organisational training needs analysis framework.

Framework implemented within all Departments.


⇝ Mar-14 Compliance and Training Matrix project currently

underway. Data collected from each program is currently being uploaded in to Chris21. Gap analysis data will be made available to program managers to assist with their 2014/15 training budget preparation by end of February 2014.






Promote and support a safe and healthy work environment in which the importance of family and work/life balance is recognised.


Objective: Ensures council meets its legislative requirement for the provision of a safe working environment.

7.4.1 Provide a framework to ensure compliance with health and safety regulations.

Percentage of staff provided with safety induction on first day of employment.

100% 100% Achievement is 100% completed. Human

Resources

Development and implementation of pilot area for an electronic system for SafePlan enabling on-line safety forms.

85% Nov-13 Pilot program in progress.

Compliance with Take 5’s delivered to required staff.

89% 89% Achieved 89% during review period.

Objective: Ensures council meets its legislative requirement for the provision of a safe working environment.

7.4.2 Facilitate the pilot project of the WHS Incident Management System (IMS)

Project timelines maintained To be reported in 4th quarter

100% Pilot progressing as scheduled within WWS. Governance related issues being incorporated. Plans to include former ES into pilot in Q4.

Business Services - Water & Waste Services





Provide up-to-date information technology systems and services through continuous review and improvement.


Objective: Provides convenient access to Council services and information.

7.6.1 Provide state-of-the-art, unified telephony systems to enable customers to contact Council by their preferred means of communication.

Availability of systems. 99.9% 99.9% There were several unplanned outages during the

quarter, however, these were quickly dealt with, resulting in minimal disruption to service. The call centre system has been upgraded to the latest software version, which will improve system availability.

Community Programs

Reliability of systems. 99.9% 99.9% There were several unplanned outages during the

quarter, however, these were quickly dealt with, resulting in minimal disruption to service. The call centre system has been upgraded to the latest software version, which will improve system reliability.

Objective: Provides a corporate approach to utilise mobile technologies to deliver process efficiency and response times and improves service delivery to our customers.

7.6.2 Implement initiatives outlined in the mobile computing strategy.

Completion of projects to support the mobile computing strategy roadmap:- - Compliance inspections

including Plumbing and Trade Waste;

- Local Laws; - Public Health and

Environmental Protection; - Delivery mobility needs for

construction, maintenance and surveying teams;

- Develop project roadmap for asset mobility requirements.


⇝ Jun-14 Compliance inspections Plumbing completed and

operational. Public Health business requirements, detailed

specifications and planning has been completed. Technology One will be engaged by Asset team in

January to conduct a scoping study which will provide a roadmap for asset mobility requirements. Assetic (vendor) has been working with Asset classes to also develop mobility requirements which will in future be merged together to develop a full roadmap across asset classes.


Objective: Providing corporate systems that remain supportable, scalable and stable and take advantage of improved functionality that will improve operational efficiency across Council.

7.6.3 Upgrade of corporate software systems.

Completion of projects. - Customer and rating system; - Document and records


⇝ Jun-14 Pathway 3.08 Upgrade; Epathway; and Pathway Audit

outcomes Information Services business requirements have been completed. Infor (Pathway Vendor) will be






Provide up-to-date information technology systems and services through continuous review and improvement.


management system; - Human resource system and

financial system.

on site December to work with IS team on project planning.

Finance One upgrade project planning finalized. Chris 21 will occur in the new year.

Objective: Provides a managed approach to best practice in record keeping management of digital records to meet legislative and Queensland State Archiving requirements.

7.6.4 Undertake optimisation of the Council's electronic document and record management system (ECM).

Completion of projects - Implementation of the reporting

function to ensure improvement in use by tracking, recording and reporting exceptions;

- Implementation of the Sentencing and Destruction Wizard to dispose of electronic records.


⇝ Jun-14 Reporting function is complete and Manager’s first

report was received in December. Sentencing and Destruction wizard is complete and

operational. ECM will be engaged to deliver scope of works in

January for optimization of ECM audit.


Objective: Provides up to date telephony systems to improve communication and services.

7.6.5 Deliver the Microsoft Lync unified communications platform.

Completion of projects -


⇝ Jun-14 The proof of concept of the platform has been

completed and operational. Planning and scoping of the business requirements will occur in the new year which will determine the project requirements and return of investment for 2014.


Objective: Provides up to date information technology systems to improve services.

7.6.6 Implement end to end e-planning systems.

Percentage of the development process undertaken electronically.

85% The aggregated percentage of lodged and assessed is

86.5% for the December quarter. Closing the gap to 100% will always be a challenge as there are client sectors that prefer face to face/manual lodgment of development applications. We always, however continue to promote our online services via MRC’s website.

Business Support (Development Services)





Support innovation by implementing technologies that improve the way Council conducts its business and manages its information and data.


Objective: Ensures the ability for the Council and other agencies to display mapping information relevant to the community and business sector.

7.7.1 Provide an overlay on Council's internal/external mapping systems of Mackay region riverine flood level data.

Completion of project. To be reported in 4th quarter

⇝ Jun-14 Flooding overlay is ready and available on Council

internal mapping system. Testing underway for non-savvy mapping site users

for external mapping site MiMaps replacement. Once testing and adjustments complete, launch

including flood data for January 2014.



Encourage the dissemination of accurate and relevant information within the organisation and the community.


Objective: Provides quality and accurate information to staff and improve knowledge of Council operations.

7.9.1 Publish and deliver internal communications throughout the organisation.

Number of monthly editions of "Grapevine" newsletter published.

6 11 Three monthly newsletters delivered to staff during this

quarter. Corporate Communications & Marketing

Deliver weekly Council update after Council meetings.

21 32 Weekly email update issued to all staff on time and following every weekly council meeting.

Objective: Provides relevant and useful financial information to Council, stakeholders and customers.

7.9.2 Provide accurate and reliable financial information.

Production of executive monthly financial reports.

5 11 Executive monthly reports have been produced on time

as required. A new format for the executive monthly report was produced for the first time in October.

Financial Services





Encourage the dissemination of accurate and relevant information within the organisation and the community.


Number of high risk audit issues. 0 0 An unqualified audit report was received with no high

risk audit issues identified.

Objective: Provides customers with the ability to perform transactions and requests on-line.

7.9.3 Undertake optimisation of the Council's customer ePathway portal.

Completion of project. To be reported

in 4th quarter

⇝ Jun-14 The project request documentation has been

completed with objectives align closely with the ICT Strategic Plan (2010 – 2014) and business needs. They include;

Review of Plumbing and Sewer applications online; Payment of application and plumbing inspection fees

online; Food licence applications online; Update ePathway look and feel to match MRC

website and/or Citywatch; ePathway Rates Enquiry has now been rolled out and

the ePathway Development project (2013) closed; The remaining objectives from the 2013 project are

expected to be scoped this financial year; They are:

Drainage Plan Requests – removed as other objectives have a higher priority;

Animal Registration – removed as a requirement is for the Pathway environment to be at version 3.08 which is not scheduled to occur until May 2014;

A Print option has been added to Rates Enquiry to help reduce requests for copies of rates notices.





Corporate Plan Strategy7.10.1:

Promote the use of council's community engagement framework across all areas of council


Objective: Community engagement becomes entrenched into the organisation's culture.

7.10.1 Develop Community Engagement Plans and forums in line with Council’s Community Engagement Policy and Framework.

Number of Community Engagement Plans developed.

23 12 A total of 17 new projects have required engagement

plans of varying scale. Executive Officer Sustainability & Collaboration

Number of discussion topics posted on the Connecting Mackay website.

20 6 No new discussion topics have been posted on Connecting Mackay as there are no projects of significance requiring this type of engagement.

Rollout of the community engagement portal.

Sept-13 Sept-2013

The internal community engagement portal has been rolled out and has 17 projects lodged. Portal is still a work in process, and will be evaluated as use increases.


Continues to enhance the transparency of council's financial operations and performance and promote awareness within the community of council's financial management and other strategies.


Objective: Supports the effective allocation of resources to achieve performance targets and outcomes in an efficient and effective manner.

7.11.1 Provide contemporary, professional and timely planning, analysis, modeling and disclosure of financial information.

Completion of Long Term Financial Forecast.


⇝ Jun-14 To be reviewed as part of 2014/2015 Budget process. Financial

Services

Audit findings of Annual Financial Statement.

To be reported in 2nd quarter

Unqualified Council received an unqualified audit opinion for its Annual Financial Statements.





Continues to enhance the transparency of council's financial operations and performance and promote awareness within the community of council's financial management and other strategies.


Objective: Delivers open and transparent information to the community.

7.11.2 Publication of easy to read and informative Annual Report, detailing Council's performance and meeting legislative requirements.

Publication of 2012/13 Annual Report.

Nov-13 Nov-13 Produced a detailed and easy to read Annual Report,

which was ratified by council 27 November, 2013. Report submitted in Australasian Reporting Awards.



Minimise dependency on rates income.


Objective: Enhances Council’s potential to source external funding.

7.13.1 Maximise alternate income sources through funding opportunities.

Number of grant applications submitted.

15

40 YTD 15 applications have been submitted. Whilst this is under the half year point it is hoped that this will climb closer to the target amount depending on available funding.

Executive Officer Sustainability & Collaboration

Percentage of successful applications.

69% 70% Success rate is currently 69%, which is on target.

Objective: Ensures maximum return for council’s bare asset.

7.13.2 Assist Economic Development Queensland (EDQ) to undertake

Completion of Stages 2, 6 & 7 of the residential development at

To be reported in Jun-14 Stage 2 has been completed and land settlements

occurring. Civil works for Stage 6 expected to be Executive Officer Sustainability &





Minimise dependency on rates income.


residential ‘showcase’ developments at Andergrove and Bucasia.

Andergrove (Woodlands), inclusive of dwellings construction commenced.

4th quarter completed during February. Stage 7 commencement depends on sales rates.

Collaboration

Completion of tracks and trails per Bushland Management Plan and construction of identified Parks upgrades.

To be reported in

3rd quarter

Mar-14 Tracks and Trails work completed.

Completion of design for Bucasia Development and receipt of Planning approval for initial stage.

To be reported in

3rd quarter

Jan-14 This target will not be met as the measure was

developed on the understanding of a Joint Venture with EDQ similar to Woodlands. EDQ have advised they are not able to enter into this development site. Consideration is being given to other options for development of the site.

Completion of Stage 1 of the residential development at Bucasia, inclusive of dwelling construction commenced.


May-14 This target will not be met as the measure was

developed on the understanding of a Joint Venture with EDQ similar to Woodlands. EDQ have advised they are not able to enter into this development site. Consideration is being given to other options for development of the site.

Objective: Maximisation of alternate income sources to reduce rates dependency.

7.13.3 Actively invest corporate cash holdings.

Returns compared to UBS Bank Bill Index.

1.35% above UBS Bank Bill Index

0.5% above UBS Bank Bill Index

The return on investment is currently above target, however increasing pressures on cash flow due to NDRRA funding may affect future investment returns.

Financial Services





Build and strengthen Council's standing in the community through a variety of communication, branding and marketing opportunities.


Objective: Delivers information in a timely manner and increases Council’s profile within the community.

7.14.1 Provide and enhance use of social networking media and continue to deliver a usable functional website as a source of vital information for the community.

Number of unique visitations to Council’s web site.

96,272 (December excluded)

520,000 Averaging just under 50,000 monthly visitations to council website. Redesigned website launched in December. Unable to provide visitations for December due to system failure from provider Squiz.


Number of subscriptions to E-newsletter subscription service.

8,698 10,000 Averaging about a 3 per cent growth in eNews subscribers every month.

Number of friends to MRC Facebook page, evidencing continued growth.

4,577 5,000 Steady growth in Facebook likes – on track to reach annual target.

Objective: Provides relevant and useful information about Council to wider community.

7.14.2 Provide factual and informative Council Connect campaign as an information source to the community.

Number of fortnightly television segments produced.

11 16 Segment produced and delivered on time. Corporate Communications & Marketing

Number of monthly print editions. 6 10 Editions produced and delivered on time. Additional editions submitted to Rural Weekly every month.





Ensure the administration of the region is governed through open and transparent decision-making and reporting processes.


Objective: Promotes open, transparent and compliant decision making.

7.15.1 Provide a governance framework to ensure public accountability, transparency and conformance with policies and legislation.

Conduct a review of Council's Corporate Governance Framework and hierarchy of policies.


⇝ Jun-14 Draft Policy hierarchy approved by SLPT and forwarded

to Management Team for comment. Governance & Assets

Number of right to information/information privacy applications not completed within the legislative timeframes.

0 0 All applications completed within legislative timelines.

Number of complaints resulting in official action recommendations from the Local Government Ombudsman.

1 2 The Queensland Ombudsman has made several recommendations following a review of a complaint.

Objective: Ensure the effective use of Council resources by identifying economies of scale which provide value for money to Council whilst reducing administrative processes.

7.15.2 Identification of high use goods and services for inclusion in future tenders.

Numbers of items added to existing or new contracts.

70 50 Large numbers of new individual items and categories

have been identified for inclusion in future tenders. Procurement & Plant





Develop and implement proactive risk management strategies to reduce risk to the Council and the community.


Objective: Proactively manages and mitigates risks faced by Council and the community.

7.17.1 Implementation of Enterprise Risk Management Framework.

Number of reports/minutes presented to the Audit Advisory Committee.

1 4 No ERM Meeting was held during this quarter. Governance &

Assets

Review of the recorded risks and associated action plans on the Council Strategic Risk Register.


⇝ Jun-14 Review of recorded and potential risks is ongoing and being reviewed by Governance staff.

Progression of an Organisation wide Business Continuity Plan.


⇝ Jun-14 Draft Business Continuity Framework has been reviewed by Governance staff and an Analysis document prepared to be sent out to Management Team for comment.

Objective: Reduces the risk exposure faced by Council and the community.

7.17.2 Undertake systematic reviews and improvement of Council’s control and management systems.

Percentage of Annual Audit Plan activities completed.


⇝ 90% Five audit reports were completed and submitted to the Audit Advisory Committee meeting on 21 November 2013. Three audits are currently in progress. The schedule of audits for the remainder of 2013/14 has been approved by the CEO and Audit Advisory Committee and progress will be reported in the fourth quarter.

Office of CEO - Internal Audit

Number of Audit Committee meetings held.

2 4 Audit Advisory Committee met on 21 November 2013.

Objective: Reduces the risk exposure faced by Council and the community.

7.17.3 Implement pro-active risk management strategies.

First year compliance with enforceable undertaking to be completed.

Oct-13 Oct-13 HR components are completed.

3 outstanding actions: DVD library - purchase was underspent due to

good pricing. Remainder to be expended within EU period.

Grants - awaiting further allocation through

Human Resources





Develop and implement proactive risk management strategies to reduce risk to the Council and the community.


Director Community & Client Services. Sharing of information - awaiting co-ordination by

Director Engineering & Commercial Infrastructure.


Ensure sustainability of the organisation through the responsive allocation of resources.


Objective: Supports the best utilisation of Freehold Land and improves Council capacity to meet infrastructure demands.

7.18.1 Undertake process to develop a comprehensive Register of Council Freehold Land.

Completion of actions associated with the Freehold Land Register.

To be reported on in 3rd quarter

Dec-13 Freehold Land Register completed, real estate agent

appointed with report back to Council in February 2014. Property Services

Objective: Improves efficiency of induction process.

7.18.2 Implement an electronic on-line induction delivery and assessment process.

All induction attendees utilising electronic on-line system for applicable induction components.

New Project Date - Jun-14

Dec-13 Project was delayed in the Orgainsational

arrangements. Currently underway. On target for electronic induction implementation by end of financial year.


Objective: Improve efficiency throughout Council by having readily available and current position descriptions.

7.18.3 Development of a centralised document controlled Position Description (PD) database

Utilisation of generic position descriptions from centralised database.

New Project Date - Jun-14

Dec-13 Progressing but timelines impacted by Organisational

Restructure. Human Resources





Develop frameworks and undertake corporate projects that effectively implement the Corporate and Operational Plans.


Objective: Ensures effective strategic and operational planning of council’s business.

7.19.1 Prepare, implement and review Operational Plans in alignment with Council’s Corporate Plan.

Operational Plan review completed within 6 weeks of quarter end.

25%

100% First quarter review did not meet the 6 week timeframe due to issues with respect to scheduling with SLPT and Council briefings.

Governance & Assets

Objective: Ensures the long term sustainability of council’s infrastructure networks, eg property, Convention Centre, recreation.

7.19.2 Deliver the Capital Works Program in line with 2013/14 original budget.

Percentage of Capital Works Program completed against original budget.

26% ⇝ 90% Capital spend is progressing well across the Community

and Client Services Directorate. Projects largely completed during this period include works within the major admin building in Mackay and the establishment of the Sarina Neighborhood Centre. Works at the MECC on new seating was completed over the Christmas new year period and a number of parks projects were completed during the period. The 23% YTD completion rate is misleading as it includes projects such as the $1.15m Homemaker Centre Detention Basin which represents approximately 10% of the annual budget and which the program is completing on behalf of other programs and timing is outside of our control. A number of tender’s are in the process of being let and by the time of the March 2014 report the percentage complete should be much closer to that required.

Director Community & Client Services

Objective: Ensures the long term sustainability of council's infrastructure networks eg information services, plant.



23% ⇝ 90% Procurement and Plant, although only 16%

completed, significant orders are in place. Information Services is 11% complete. Although

generally behind schedule significant progress is expended during balance of this financial year.

Director Organisational Services





Develop frameworks and undertake corporate projects that effectively implement the Corporate and Operational Plans.


Asset Management is at 47%. Project is tracking in line with the Budget.

Objective: Ensures capital projects support operational service provision.



25% ⇝ 90% RSPCA Adoption Centre construction and design work

for Mackay Pound are on target to be completed. Director Development Services

Objective: Ensures capital projects support operational service provision.



54% 90% Capital road works have been progressing well and we

are on target to achieve 90% expenditure.

Director Engineering & Commercial Services





Provide leadership that promotes the interests and views of the community.


Objective: Ensures the organisation's activities are aligned with the outcomes identified in Council's Community and Corporate Plans.

7.20.1 Provide strategic leadership to all staff.

Number of strategic update meetings held with all Council staff.

3 2 Undertaken through a number of forums including at the

Showgrounds, at Depots and in office. Two industrial relation act updates provided to all staff.

Office of the CEO

Number of strategic updates provided to all Council staff.

6 4 Achieved via Grapevine and site visits.

Number of management forums held.

3 8 Management Forums are held every 6 weeks.

Number of management strategic retreats.

1 1 Achieved via forum at Sarina.

Corporate Plan Strategy 7.21

Manage and govern the organisation according to our stated values, ensuring principles of good governance are applied to achieve the best value for the community.


Objective: Ensures best value for the community is achieved by promoting better business practices.

7.21.1 Improve the efficiency and effectiveness of business processes delivered by the organisation through ongoing reviews.

Number of reviews conducted. To be reported

4th quarter

6 sub-

programs/ areas

The individual components of Councils Roadmap to Organizational Excellence continues to be rolled out as approved. Several Business Improvement Teams control reviews to meet this target.

Office of the CEO

2013-14 operational plan - mackay council · 2013/14 operational plan review ... components....

Documents