2013 Honeywell Users Group Asia Pacific

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Honeywell Perspective on Collaboration and Knowledge Management

Gerry Gutierrez, Phoenix AZ

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Productivity • Consolidate personnel • Data/Information more

readably available

Retention/Hiring/Training • Helps alleviate the impact from

turnover • Location is more “acceptable” than

Slope (easier to hire)

Leverage Expertise • Industry workforce trends • Power Customer: “We can do what

it would take a team 6 times the size to do in the field”

Regulatory Compliance • Focus on compliance auditing • Better response to tightened safety

and environmental regulation

Reliability • Proactive monitoring • Faster resolution of

problems

Production • Advanced Solutions enable

production improvements • Reduces downtime

Safety • Incident Commission: “Operators

must have effective systems in place for integrating the various corporate cultures, internal procedures, and decision-making protocols”

Knowledge Management • Truly institutionalizing best practices,

and knowledge sharing

Drivers for Remote Support and Collaboration Centers

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People Impact is Critical

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Average time in role

Average optimum time for an employee to occupy this role

Average time to attain “competency”

Time to competency vs. optimum time in role vs. average time in role (current incumbents removed)Time (months)

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Remote Operations/Collaboration Offerings

Competitive Advantage

Operational Excellence

Value as much as 5% in Profit, 6% in Productivity

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4 Levels of Design

1. Control Room Consolidation / Remote Operations 2. Remote Support Centers 3. Centralized Performance Management 4. Collaboration Centers / Integrated Operations

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Level 1: Control Room Consolidation & Remote Centers

• Consolidate several operating centers into a single control room and operations center

• Focus on Resourcing Efficiencies • Common Work Practices • Lower Support Costs • Centralized Systems Support

• Organizational Improvement • Establish operator best practice requirements on both

physical and systems level, with a focus to drive better operational performance – Improved Ergonomics & Building Design (Sound, lighting, …) – Control System Best Practices (Graphics, Alarming, Radio, …)

Action Objectives Expected Outcome

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Leveraging Partnerships in Specific Areas

-30º

18º

4 ft

7 in

Upper Visual Limit 50 °

-15

9 ft.

-30º 9 ft

1 in

15º

28º

-15º

19 ft.

22.8

in.

6 ft.

2 in

.

Ergonomic Design

KOC Project

ASM Compliant Graphics

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Offshore oil production Example - Wintershall Noordzee

•18 platforms monitored and operated from a central facility on-shore •Single production coordination facility to support •Focus on enhancement of production operations

Outcomes

Offshore staff 8 -> 4 - relocated onshore

Improved safety, efficiency, availability, response and job satisfaction

Opportunity to develop smaller reserves

Aspirational program, platform for future development

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Level 2: Remote Support Centers or Data Recovery

• Conduct real-time analysis at an Engineering/IT level for pro-active deployment and monitoring of key Technical functions and applications

• Speed of deployment • Higher Value at solution/application level • Standard practices • Leveraging scarce SME resourcing • Improved sustainability with lower cost of ownership

• Organizational change & people efficiency • Standardization of platforms and applications

Action Objectives Expected Outcome

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Remote Support Centers: Codelco Example - Copper mining

Chuquicamata

Andina

El Teniente

Chile Remote Monitoring and Support Center - Santiago

•Monitoring & Remote Access •Centralized platform support •Process Performance Analysis and Support •Advanced Application support and tuning •Facilities Access Control •Training

Outcomes

Improved Throughput (2%)

Improved Recovery (1.75%)

Lower Process Variability + standardization, improved staffing, energy efficiency, preventive maintenance, personnel safety, benchmarking

Resourcing, Deployment and Sustainability

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Level 3: Centralized Performance Management

• Bring real-time analysis to the Engineering/IT level for pro-active monitoring of key operating requirements for Performance Management

• KPI driven systems for operational best practices and unit optimization (Valero)

• Long term trend analysis and operations support (TransAlta) • Exception based surveillance (Shell) • Centralized performance optimization (BOC, Alcoa)

• Organizational Change & Strong Business Drivers • Sustainable practice to drive competitive advantage

Action Objectives Expected Outcome

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Offshore & Onshore Control Rooms Centralized Surveillance Center Asset Engineer Team Rooms

- DCS/SCADA - Handhelds - Control Rooms - Short Interval Control

- Advanced Alarming - Workflow - Dynamic Reporting - Knowledge Database

- Decline Curve / Production Profile - Integrated Asset Planner - Process Modeler - Reservoir Simulation

SECONDS MINUTES HOURS DAYS WEEKS MONTHS YEARS FIELD LIFE

Operational Control

Real time Operations

•Data Validation & Preparation

•Observation •Trending & Analysis

•Condition Diagnosis & Recommendation

Surveillance

•Capture & Maintain Parameters

•Short Cycle •Long Cycle •Performance Management

Well and Reservoir

Performance

Shell Upstream – Exception Based Surveillance

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• Bring together Operations, Production Management, Reliability, …, into a single/network of collaboration centers to optimize work processes flows and redefine workflows.

• Designed from “Inside Out” • Deliver information as data in context • Enable collaboration across the organization • Requires solid network infrastructure design • Highly dependent upon “next generation” technologies

• Business Transformation

Level 4: Collaboration Centers / Integrated Operations

Action Objectives Expected Outcome

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Collaboration Project Themes

• Build the Continuous Improvement Culture into everybody’s job

• An expert is always accessible • Manage by exception with

automatic notification of off spec, alarms and significant deviations

• Event-triggered actions • Pulling information together from all

sources to build a complete picture of the business

• One source of the truth • Standard tools and methods for

analyzing data that allows structured and ad-hoc analysis

• Automate data collection with data validation

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COLLABORATION

AUTOMATED WORK FLOW

RAW DATA COLLECTION and MONITORING

INTEGRATED INFORMATION

DATA ANALYSIS

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Vision & Concept Design & Procurement Implementation & Deployment

Sustain & Improve

Strategy

Change

Processes

Technology

Services

Institutionalize improvements

Develop shared vision

Tie to capabilities

and domains

Define •Scope •Business Case •Timeline • Project Strategy

On-going leadership, empowerment, motivation

Design organization

Map competencies

Create competency development programs

Deploy new organization

As-is work processes

Design new work processes

Deploy new work processes

Develop functional specifications and domain interfaces

Develop technical specifications

Build and Commission

Define support areas and post-deployment collaboration model

Develop collaborative

metrics

Benchmarking & Assessment Process

Support Services

Executive M

gt. Central

Eng’g Mgt.

Site Ops. M

gt. Site Ops.

Mgt.

Site Ops.

Consolidate and iterate

Sustainment Model

•Automation •Software •IT Infrastructure •Telecomm •Instrumentation

Adv. Sol.

LOB Alignment

LSS AS/ P&AS / 3rd Party Partnership P&AS & Adv. Sol PMO

Human Factors/Ergonomics

Collaboration Functional Breakdown

Continuous Improvement

Manage Change

Map Data Flows

Value Generation Model

Competency Management

Physical Structures and

Location

Physical Build out

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Common Navigation Configurable User Views and Dashboards

Calculations

CMMS ERP MPI LIMS GGPE Other GIS Historian DST

Common Navigation to multiple sources of

production and operational data

Measure your business by capturing events, data, documents through federated approach Measure

Workflow & Integration Services

Orchestrate

Present and collaborate across functions and COE SharePoint Portal, Presentation Webparts, KPI Dashboards

Present

Analysis, Reporting & Process Data Mining

Analyze Contextualize via data models

Contextualize

Semantic Model 3rd Party Analysis Service

Validation Alarm and Events Workflow

Data Services

Notification Service

Business, E&P & Real-time Process Data

XOR

3

a

V

at o ead esc edu g

e e a

Update Work Info>Estimate

in Remedy

Fix Incident

Incident Fixed

V

Assign to MOS L1/L2

Close Incident

Knowledge Article

Process

Incident Closed

Provide Lead with new time

estimate

Provide Lead with actual

time estimate

Work Info Updated

Update work info

ssess st ates

Estimates Inaccurate

Work Info>Estimate

Updated

XOR

V

V

Matrikon Lead Referral Issued

XOR

Lead provided with actual

time estimate

Lead provided with new time

estimate

XOR

Validate CI

CI Incorrect

XOR CI Correct

3

Estimates Accurate

CI Updated

Update CI

V V

V

V

FunctionFunction

Event

FunctionFunction

Event

Technology to Enable Collaboration

2013 Honeywell Users Group Asia Pacific

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Questions