Delivering the future of postal technology

including

World Postal Business Forumin association with

1 / 2 / 3 OCTOBER 2013 VIENNA, AUSTRIA

www.postexpo.com

FINAL PROGRAMME

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Day 1 – Tuesday 1 October09:30 - 12:30 - CEO ForumPostal companies in the current decade are facing a major imperative: to change their businesses to fit the environment of the current decade. In the traditional CEO Forum, chief executives from around the world will inform and engage the audience on how their companies are responding to this challenge, for success now and in the future.

Moderator: Dirk Palder, head Global Postal Services, Capgemini

09:30 - 09:40 Introduction09:40 - Dr Georg Polzl, CEO, Austrian Post, Austria10:00 - Bishar Hussein, Director General, Universal Postal Union, Switzerland10:20 - Herna Verhagen, CEO, PostNL, Netherlands

10:40 - 10:55 Q&A10:55 - 11:15 Break

11:15 - Dr Wolfgang Baier, group CEO, Singapore Post, Singapore11:35 - Frank Marthaler, CEO, Swiss Post Solutions, Switzerland11:55 - Tomás Drucker, CEO, Slovenska Posta, Slovakia

12:15 - 12:30 Q&A12:30 - 14:00 Lunch

14:00 - 15:30 - Postal sector research, trends and analysisIn an increasingly competitive, complex and uncertain postal landscape, decision makers need to be able to draw on high-quality, reliable current and original research on which to base their critical decisions and frame their companies’ strategies. In this session, original research and analysis will be presented on several aspects of the postal sector.

Moderator: Ingemar Persson, consultant, Sweden

14:00 - Conquering the headwindsLuis Jimenez, managing director, Luis Jimenez Consulting, USA

14:20 - Re-basing our understanding of postal needs. What do small business users really want from postal providers?Nikolaus Scholz, chief marketing and strategy officer, Neopost France, France

14:40 - Big postal data-mining for goldMurray Buchanan, director, Economic and Regulatory Affairs, Universal Postal Union, Switzerland

15:00 - 15:30 Q&A15:30 - 15:50 Break

15:50 - 17:30 - Transformation – building new operating models for the new environmentPostal companies are changing their operating models to suit the environment of the current decade. In the process, major transformation is taking place in delivery models, services, streamlining operations, customer responsiveness and organisational structures – not forgetting what is required to succeed in the next decade.

Moderator: Marten Buettner, head of division Global Mail, LKE Group, Germany

15:50 - Digital transformation – unlocking potential and growing profitability in postal marketsDirk Palder, head Global Postal Services, Capgemini

16:10 - Barbarians at the concertDavid Williams, inspector general, US Postal Service Office of Inspector General, USA

16:30 - Profitable growth in the digital age – unleash your potentialGustav Baldinger, head Strategy and Operations, PriceWaterhouseCoopers, Switzerland

16:50 - A two-brand strategy to diversify and enhance servicesWalter Hitziger, Management Board member, Austrian Post, Austria

17:10 - 17:30 Q&A

World Postal Business Forum Organised by the Universal Postal Union

The theme for the 2013 programme is New World: New Ways – succeeding in the rapidly evolving postal landscape.

Explore the Power ofCustomer Experience! How?How?

Visit our 60-min-RAIN Sessions* with experts you need:

11:30

14:30

16:00

Conference Area, Room Schubert 4

Conference Area, Room Schubert 4

Design worldclass customerexperienceJens Roeper, Managing Partner Munichdesignit

Design worldclass customerexperienceJens Roeper, Managing Partner Munichdesignit

Empowering the social front officefor Postal ServicePatrick Heinen, Principal Sales EngineerSalesforce

Empowering the social front officefor Postal ServicePatrick Heinen, Principal Sales EngineerSalesforce

* RAIN means RApid INnovation –a workshop concept of Capgemini to accelerate innovative ideas and solutions in collaboration with the client.

Reinventing the post –The future of outlets

Dirk Palder, Global Head of Postal ServicesCapgemini

Reinventing the post –The future of outlets

Dirk Palder, Global Head of Postal ServicesCapgemini

at 10:00 on Day 3at 10:00 on Day 3

Every day at:

1 Introduction by Bishar A. Hussein Director General, Universal Postal Union

2 - 4 World Postal Business Forum Organised by the Universal Postal Union

New world: new ways – succeeding in the rapidly evolving postal landscape

Day 1 09:30 - 12:30 CEO Forum

14:00 - 15:30 Postal sector research, trends and analysis

15:50 - 17:30 Transformation – building new operating models for the new environment

Day 2 09:30 - 12:30 Digital communication: impacts on the postal sector and opportunities for posts

14:00 - 15:15 Driving productivity growth to increase competitiveness and profitability

15:30 - 17:15 New business for new markets – unlocking potential for posts and their partners

Day 3 09:30 - 12:30 Harnessing technologies for fast-track transformation and business growth

09:30 - 12:30 Sustainability for the postal world

5 - 15 Operations and Technology Conference

Day 1 14:00 - 17:00 Rediscovering post offices – the re-emergence of retail, banking and financial services

13:30 - 17:30 New revenue streams: diversifying to grow and explore new opportunities

Day 2 09:30 - 17:00 E-commerce and parcels – opportunities to be part of this fast-growing market

09:30 - 12:00 Innovation in operations – new ways to handle and sort mail and parcels more efficiently

14:00 - 17:30 Improving postal logistics – using new technology developments and solutions

Day 3 09:30 - 12:30 Harnessing technologies for fast-track transformation and business growth

09:30 - 12:30 Sustainability for the postal world

23 Reinventing the post - seminar Monday 30 September: 10:00 - 17:00

Conference - at a glance

Matthew GunnUKIP Media & Events LtdAbinger House, Church Street, Dorking, Surrey, RH4 1DF, UKTel: +44 1306 743744 | Fax: +44 1306 877411Email: matthew.gunn@ukipme.com ! Web: www.postexpo.com

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As the postal landscape continues to evolve, the business too has to constantly move, reaffirm and redefine itself to meet the demands of a market that never sleeps. The need is ever present to adapt to new trends at an unprecedented pace.

One area of many is understanding and defining opportunities in the digital space. For example, e-commerce can drive growth and raise revenues across the sector. It can create the need for different business models, delivery networks and efficient payment and parcel-return systems and processes.

At the World Postal Business Forum, organised by the UPU, you will hear many experts in their fields speak on a range of critical issues. Chief executives from around the world will share their insights during the CEO Forum, on how their companies are responding to market challenges to succeed now and in the future.

In other sessions, key speakers will identify the latest sector trends, new ways of ensuring sustainability and profitability through innovative solutions, and new business models, and will discuss how to respond to consumer preferences and unlock the potential for future growth.

As we continue the UPU’s longstanding association with POST-EXPO, join the discussions and witness the latest postal innovations.

The World Postal Business Forum at POST-EXPO 2013

NEW WORLD: NEW WAYS

Succeeding in the rapidly evolving postal landscape

Bishar A. HusseinDirector GeneralUniversal Postal Union

www.postexpo.com // 00

Delivering the future of postal technology

Matthew GunnUKIP Media & Events LtdAbinger House, Church Street, Dorking, Surrey, RH4 1DF, UKTel: +44 1306 743744 | Fax: +44 1306 877411Email: matthew.gunn@ukipme.com ! Web: www.postexpo.com

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