2014 bc health leaders conference - are you a learning ... · zahida esmail regional practice...

Are you a Learning Leader? Is yours a Learning Organization? Discover the Building Blocks of Learning Organizations

A n n u A l C o n f e r e n C e 2 0 1 4

October 22 - 23, 2014The Westin Bayshore Vancouver Hotel

Preliminary Program

Planning CommitteeGoldie Luong (Co-Chair)Director, Special Projects in Acute CareVancouver Coastal Health

David Thompson, CHE (Co-Chair)Vice President, Seniors Care & Clinical Support Services Providence Health Care

Sadiq Panjwani Director, Market DevelopmentGE Healthcare

Christine BowlbyManager, Primary Health Care OperationsComox ValleyIsland Health Authority

Zahida EsmailRegional Practice Initiatives LeadVancouver Coastal Health

Khweizi Mbolekwa, CHEPrincipal, K. Mbolekwa & AssociatesHealth Care Consultants

Norman PetersDirector, Continuing Health Services ContractsIsland Health Authority

Mark Pugh, CHEManager, Shuswap Lake General HospitalInterior Health

Rachael RobertsProject Lead, BC Health Leadership Development Collaborative

Staff (Canadian College of Health Leaders)

Sylvie DeliencourtDirector, Certification and Leadership Development and Chapter Support

Ray J Racette, CHEPresident and CEO

Brenda ShieldsAssistant, Professional Development

Gold sponsors Silver sponsors

Welcome letter 1 | Program-at-a-glance 2 | Sponsor Ads 4 | Program 6 | General information 15 | Sponsorship and advertising opportuniites 17

Sponsors

The 2014 conference is sponsored, by the following organizations who are committed to the development

of healthcare in the province.

Platinum sponsors

Master of Health AdministrationTHE UNIVERSITY OF BRITISH COLUMBIA

BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca 1

We are pleased to welcome you to the 2014 BC Health Leaders Conference and to host such an outstanding event.

This conference proudly builds on the success and

concept of the 2013 conference with an event focused

exclusively for health leaders. The 2014 conference

entitled Are You a Learning Leader? Is Yours a Learning Organization?

Discover the Building Blocks of Learning Organizations will provide

valuable insight towards the learning organization model of staff

empowerment and continuous improvement. This conference will

address what works and how, what is needed and how to get there

and will offer perspective on what we might do differently as leaders.

The message is powerful, the ideas practical and the journey to success

worth every step.

The most common attribute among the top performing healthcare

organizations is their ability to continually improve and innovate

through their learning culture that permeates how they function.

Conference participants will gain perspective on how to create the

things they really want to create, leave with practical solutions to

challenges that are facing them today, discover new strengths, and

become more resilient and successful in championing the changes

needed today that will improve our healthcare system.

We look forward to meeting you in Vancouver and sharing another

incredible journey. Enjoy the conference!

Ray J. Racette, MHA, CHEPresident and CEOCanadian College of Health Leaders

http://www.cchl-ccls.ca

2 BC Health Leaders Conference | Annual Conference 2014 | www.cchl-ccls.ca

Program-at-a-glance

Wednesday October 22, 20147:00 am – 4:00 pm Registration

7:00 – 8:00 am Continental breakfast

8:15 – 9:00 am Official opening/Opening remarks

Honourable Terry Lake, British Columbia Minister of Health (invited)

9:00 – 10:15 am k e y n O t e Learning organizations – Challenges and triumphs!

Peter Senge, Ph.D., senior lecturer at Massachusetts Institute of Technology and founding chair of the Society for Organizational Learning

10:15 – 10:45 am Refreshment break and exhibits

10:45 am – 12:00 pm P L e n a R y Senge Interactive

Facilitator: Shauna Fenwick, Consultant, Fenwick Leadership Explorations

12:00 – 1:00 pm networking luncheon and exhibits

1:00 – 2:00 pm C O n C U R R e n t S e S S I O n S

1. What contributes to manger excellence in a complex healthcare system?

2. The power of facilitative leadership to nurture and grow learning organizations

3. Supporting learning and performance through wise design

4. Transforming LINX – a provincial leadership program for senior managers

2:00 – 2:15 pm transition period

2:15 – 3:15 pm C O n C U R R e n t S e S S I O n S

5. IT adoption in a learning organization – The vital role of healthcare leaders

6. Building a culture of positive leadership

7. Tapping into collective wisdom

8. BC children’s and BC women’s redevelopment project

3:15 – 3:30 pm Refreshment break and exhibits

3:30 – 4:30 pm P L e n a R y transformational Learning – Pechakucha style

Speakers to be announced.

4:30 – 6:00 pm networking reception

4:00 pm Registration closes



Thursday, october 23, 20147:00 am – 12:00 pm Registration


8:30 – 10:00 am k e Y n O T e Learning leaders - Ready… set…go make change!

John Dehart, Co-Founder and CEO of Nurse Next Door Home Care Services


10:30 am – 12:00 pm C O n C U R R e n T S e S S I O n S

9. Liquid fire – Recovering from a catastrophic loss of hospital services

10. Liberating structures – Group activities to include and unleash everyone

11. Applying a learning organization model to primary care-hospital integration

12. Innovating at the core: Strengthening manager capacity at the point of care


1:00 – 2:15 pm P L e n A R Y So…how ready are you?

Speakers to be announced.

2:15 – 3:15 pm k e Y n O T e Grow and prosper: How to overcome obstacles, capture opportunity, take on giants, and come out on top

Teresa Cascioli, Chief Creative Director, Tess Creative

3:15 – 3:30 pm Closing remarks



Wednesday, october 22, 2014

7:00 am – 4:00 pm Registration


8:15 – 9:00 am Official opening/Opening remarks Honourable Terry Lake, British Columbia Minister of Health (invited)

9:00 – 10:15 am k e Y n O T e Learning organizations – Challenges and triumphs!

This session will focus on translating the abstract ideas of systems theory into tools for a better understanding of organizational change. We will clearly see the importance of learning organizations in today’s business world and how they can enhance the capacity of people to work productively toward common goals. We will discover innovative leadership strategies to guide the sustainability of our organizations, communities and ourselves as leaders.

Speaker: Peter Senge, Ph.D., senior lecturer at Massachusetts Institute of Technology and founding chair of the Society for Organizational Learning

Dr. Peter Senge is a senior lecturer at the Massachusetts Institute of Technology. He is also founding chair of the Society for Organizational Learning (SoL), a global community of corporations, researchers, and consultants dedicated to the “interdependent development of people and their institutions.”

Dr. Senge is the author of the widely acclaimed book, The Fifth Discipline: The Art and Practice of The Learning Organization (1990), he is a co-author of The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization (1994), The Dance of Change: The Challenges to Sustaining Momentum in Learning Organizations (1999) as well as a fieldbook on education that was published in September 2000 and his new book, Presence: Human Purpose and the Field of the Future.

Dr. Senge has lecured throughout the world. His areas of special interest focus on decentralizing the role of leadership in organizations so as to enhance the capacity of all people to work productively toward common goals.


10:45 am – 12:00 pm P L e n A R Y Senge Interactive

Peter Senge has inspired us for more than 2 decades to re-think the way we see and work in organizations. His impact is broad and deep - from the disciplines of learning organizations to his recent work on creating a sustainable world, Senge has influenced leadership across the globe.

What if ideas from Senge’s opening plenary session could help you address a key leadership challenge in your organization?

This facilitated, interactive session is designed to help you discover ways to apply the concepts from Senge’s plenary session, to the issues you are facing as a leader.

Facilitator: Shauna Fenwick, Consultant, Fenwick Leadership Explorations

Shauna Fenwick is an accomplished facilitator, coach, educator and designer of leadership development systems. She works with individuals, teams and organizations to build leadership capacity and create conditions for optimal function and innovation.

Shauna was the Research Coordinator for the creation of the LEADS framework and the LEADS 360 instruments.


Conference program



1:00 – 2:00 pm C O n C U R R e n T S e S S I O n S

1. What contributes to manger excellence in a complex healthcare system?

Fostering Managerial Excellence is the highest priority at the Executive level for health human capacity management. To address this opportunity, one health authority embarked on action research from an Appreciative Learning perspective to explore how thriving managers today excel in the context of our systems’ complexity. The research used multiple modes of data collection as follows:

• Directorfocusgroups• Managersone-on-oneinterviews• Frontlinestaffsurvey

In this session, we will re-create the focus group used with the Director audience at the health authority and then share the results from the entire research process at the health authority.

The objectives will be to:

• Compareandcontrastthebroadthemesintheroomwiththeresearchfindingsfromthe health authority

• Examinethemeaningandimplicationsoftheresults• Exploreunderstandingsofmanagerialexcellencefromavarietyofperspectives

Participants will deepen insight into their own role in fostering managerial excellence through the critical analysis of the research results and their own action research experience in the session. This workshop will be interactive and may include real-time polling.

Speakers:Yabome Gilpin-Jackson, PhD, MBA, MA, CHRP, Managing Consultant, Organizational Development, Fraser Health AuthorityVictoria Tiller, MCIPD, Senior Consultant, People Development, Fraser Health Authority

2. The power of facilitative leadership to nurture and grow learning organizations

The theory of effective leadership is well researched and evident in today’s literature. But how do you apply that research in the workplace? How do leaders put into place what’s required to nurture and grow a learning organization? How do they ensure that the philosophy and practice of a learning organization permeates throughout the entire organization?

Participants in this session will be introduced to the practice of facilitative leadership and how it provides leaders with the skills needed to fully develop a learning organization culture. Participants will be taken through a self-reflective exercise of their individual facilitation skills.Through this exercise, they will reflect on how they use facilitation skills in their current leadership practices. An illustration of facilitative leadership in action will then be shared with participants followed by a structured discussion on the components of Facilitative Leadership that engage staff and develop problem solvers throughout an organization. Before they leave the session, participants will participate in the development of a toolkit to begin using facilitation skills as soon as they return to their organizations.

Speakers:Kathrina Loeffler, BA (hons.), B. Ed, M. Ed, Founder and Executive Director, Facilitated Improvement for Corporate Success, Inc.Liz Wigfull, B. Ed, MA, Conflict Studies, Knowledge Broker, Mental Health Commission of Canada



3. Supporting learning and performance through wise design

A key component of building a thriving learning organization is to support learners to be empowered to direct their own learning. This requires a comprehensive range of learning options to be readily available and accessible to support optimal performance. By taking an organizational approach to establishing a consistent design and delivery of information, learners can experience less cognitive dissonance, and are able to quickly move from knowledge to practice. Foundational to the Learning and Performance Support approach is conducting a detailed analysis to clearly identify what the learner needs to know and do, and then determining the best options to support their learning. Our comprehensive range of options includes in-person sessions, self-directed learning modules, preceptorship and skill-coaching, and clear and concise electronic supports.

In this interactive session we will explore how embedded performance supports can positively influence learners to achieve excellence.

Speakers: Christie Diamond, BSc(PT), RPT, MA, PMP, Manager, Professional Practice and Learning, Island HealthPatti Wesley, RN, BScN, CCN(c), Consultant, Learning Services Professional Practice, VIHA, Royal Jubilee HospitalWade Strass, BEd, RT, MA(c), Island Health, Team Lead, Learning Services

4. Transforming LInX – a provincial leadership program for senior managers

The formation of the BCHLDC (British Columbia Health Leadership Development Collaborative) is a strategic response to the BC Government’s Innovation and Change agenda’s call for change at a systems level in healthcare. Leadership has been identified as a key component of this change – the Collaborative has been tasked with creating leadership programs that develop a talent pool of leaders across the province who can lead change in a complex system moving forwards.

The suite of programs that were developed form a curriculum pathway from new and aspiring leaders to senior leaders ready for an Executive role.

The Transforming LINX program for senior leaders was delivered in 2013 to great success. During the program, a panel session took place with participants who had moved into Executive roles during the program, and Executives from the Health Authorities (1 CEO and 1 COO)

This session will replicate that panel with participants from Transforming LINX and Executives who will discuss how health organizations across BC support learning opportunities for their senior leaders and the areas in which they identified as being important in their leadership career. The participants will discuss the program – the transformation that took place and the how it supported their transition. The panel will be facilitated.

Panelists: Brendan Carr, MD, MBA, CCPE, CHE, President and CEO, Island HealthKim Kerrone, MBA, BScN (Hons), CMA, Vice President and Chief Financial Officer, Island HealthWendy Strugnell, BCom (Hons), MBA, Vice President, People and Organizational Development, Fraser HealthDr. Peter Blair, General Surgeon, Program Medical Director for the Surgery Program, Fraser Health

Facilitator:Karen Pettit, Director, Strategic People Leadership, Island Health and BC Health Leadership Development Collaborative Steering Committee Member



2:00 – 2:15 pm Transition period

2:15 – 3:15 pm C O n C U R R e n T S e S S I O n S

5. IT adoption in a learning organization – The vital role of healthcare leaders

Technology provides numerous opportunities to support healthcare professionals and leaders. Technology can even increase the efficiency, effectiveness and appropriateness of care. However, approximately 60% of all software projects fail (Beynon-Davies & Lloyd-Williams) leading to loss of confidence, huge expenditures not realized and a loss of change reputation for the organization. The notion of success and failure is evident in the literature. Understanding the ‘lived experience’ there are many interconnected factors that influence success or failure.

Learning Objectives 1) Realize the vital role of leadership in IT initiatives 2) Understand how individuals, tasks, technology and socio-organizational factors

influence IT adoption

Included are the domains of leadership, stakeholder engagement, communication, learning organizations, and Hiatt and Creasey’s Prosci model for change.

Findings /ImplicationsIntroducing IT system(s) in healthcare organizations is complex. It requires high flexibility of the IT system, the individual and leadership to support IT adoption. In a learning organization, the role of leadership, the magnitude of change and user support can result in positive effects and adoption of IT. Knowledge about IT products and processes enables creative solutions through collaboration, communication and a culture of trust.

Speakers:Terri Lefort, RN, BScN, Vice President, Healthtech ConsultantsElizabeth Nemeth, RN, BScN, MN, CPHMIS-CA, Associate Vice President, Healthtech Consultants

6. Building a culture of positive leadership

The executive team (ET) at a major academic hospital has embarked on a 5 year journey to transform what it means to be a leader within the organization. Based on the principles of Appreciative Inquiry and Kim Cameron’s model of Positive Leadership, the ET created and continues to teach a course for leaders across the hospital.

The course demonstrates how the four domains of positive leadership (positive climate, positive relationships, positive communication and positive meaning) interact to enable exceptional outcomes. The ET developed a theory of change which demonstrates how leading by example, influences staff behaviour, transforms the culture and positively impacts patient care.

This interactive workshop will review the course framework which has been delivered to over 100 leaders across the organization. Attendees will have the opportunity to participate in teaching techniques used in the course (e.g. career mapping, reflection, management interviews). The presentation will highlight the results of a preliminary evaluation, demonstrating how the course is impacting graduates and their direct reports. The session will conclude by sharing how the ET continues to evolve their approach and has developed a sustainability plan to ensure practices becomes embedded within existing structures and routines.

Speakers:Kathy Sabo, RN, MHA, Senior Vice President, University Health Network & Executive Lead, Toronto, Western HospitalJan Lackstrom, Senior Clinical Director, University Health Network



7. Tapping into collective wisdomTypical learning methodologies focus on classroom/online theory and student interaction. Research tells us the effectiveness scale for retention is 5%. When we add in the relationship component of discussion groups it increases to 50%. This increases again when we practice by doing and yet again when we apply our learning immediately. What if we could build on what is already working in these methodologies by using an appreciative approach … identify what makes these work and build new practical pathways for ongoing learning?

Tapping into the “collective wisdom” is a new learning pathway that inspires insight, offers immediate results, accesses expanded intellectual capital, anchors learning through real issues, stimulates thinking outside the box, creates creative tension, engages whole brain thinking, builds synergies for relationship learning, and reinforces the coach approach of possibility thinking.

Learning ObjectivesCreate an understanding of the power of collective wisdom to build capacity for new pathways of learning.

Three Take Aways• Howtoleveragestakeholderrelationshipsforconsciousandongoingprofessionaldevelopment.• Howtouseacoachapproachasawayofthinkingandcommunicatingtoengageothers

and lead self.• Howtonurturecreativethinkingasaleaderandcollectivelytostimulatelearning,rightaction

and innovation.

Speakers: Erna Hagge, Founding Partner, Deberna International Debbie Payne, Founding Partner, Deberna International

8. BC children’s and BC women’s redevelopment project

The values of Provincial Health Services Authority (PHSA) provide a focus for how we approach our work. They collectively inspire behavior that creates a dynamic and performance-oriented organization. These values include:• Patientsfirst • Bestvalue • Opentopossibilities• Resultsmatter • Excellencethroughknowledge

Living these values in the work that we do is essential to our organization and specifically to the BC Children’s and BC Women’s Redevelopment Project. With these values in mind, together with our commitment to engagement and Evidence-Based Design, PHSA designed an Integrated Facility Design (IFD) process engaging several hundred physicians, surgeons, nurses, allied health professionals, services providers and leaders to design the future Acute Care Centre (ACC). This was the first of its kind in Canada.

The collaborative and consultative IFD process resulted in defining the future models of care, the clinical specifications to build the ACC and the scored elements to optimize the design of the ACC. The scored elements focus on the improvement of patient outcomes and are foundational to putting patients first.

The five Scored Elements are: • NaturalLight • SeparationofFlows• TravelDistancesandCorridorEfficiency • LineofSight• Standardization

Construction of the new ACC is anticipated to get underway in the winter of 2014/15 with completion in 2017. The ACC will include inpatient units, an Emergency Department, Medical Imaging and Procedural Suites, Hematology/Oncology/Bone Marrow Transplant and Pediatric Intensive Care for BC Children’s Hospital. It will also include high-risk labour and delivery suite and a new neonatal intensive care unit for BC Women’s Hospital & Health Centre.

Speakers:Melanie Barnes, Director, C&W Redevelopment Project, PHSACynthia Welsh, BSc. P.T, MHA, CHE, Deputy Project Officer, C&W Redevelopment Project, PHSADave Ingram, Executive Director, PHSA & Chief Project Officer, BC Children’s and BC Women’s Redevelopment Project



3:15 – 3:30 pm Refreshment break and exhibits

3:30 – 4:30 pm P L e n A R Y Transformational learning – Pechakucha style

Are you a learning leader? Is yours truly a learning organization? Is healthcare a learning industry? What informs you? Are there opportunities for you, your organization, and our industry to become better at this?

Join us for an engaging and informative PechaKucha session to hear leaders’ experiences of what transformational learning looks like in the workplace, how it shows up at the individual, group or industry level, and some of the challenges we face individually and collectively.

PechaKucha has a unique presentation format in which 20 slides are shown for 20 seconds each and is a fast-paced, multi-speaker event.

Speakers: To be confirmed

4:30 – 6:00 pm networking reception

4:00 pm Registration closes

Thursday, october 23, 20147:00 am – 12:00 pm Registration


8:30 – 10:00 am k e Y n O T e Learning leaders - Ready… set…go make change!

This session will explore how a simple idea in a coffee shop can become a nationally known leading brand and how that same simple strategy may help lead your team to their highest rewards.

John’s company, Nurse Next Door, has become a National brand caring for seniors and is becoming known throughout North America as a “thought leader” in the way they deliver service and build culture.

On a journey of ordinary people who can do extraordinary things, when presented with a challenge, John will reveal unique pathways to thinking, best practices and how, with a simple idea and a little ingenuity, a learning leader, like yourself, can inspire those around you and together, reach desired outcomes.

This session will take the traditional and turn it on its head. Through a roll up your sleeves approach, John will leave you inspired to Go Make Change.

Speaker:John Dehart, Co-Founder and CEO of Nurse Next Door Home Care Services

John Dehart is the Co-Founder and CEO of Nurse Next Door Home Care Services, and under his leadership, has built the company into one of Canada’s most successful healthcare brands, with over 90 locations North America wide.

John was awarded the Ernst & Young Emerging Entrepreneur of the Year Award in 2006, named to the Top 40 Under 40 list and has led Nurse Next Door to many prestigious business awards including being named Top Culture in Canada, one of Canada’s Top 10 Employers and recently named Canada’s Smartest Company in 2013 by Profit Magazine.

John speaks throughout the world on building culture, and lectures at prestigious Universities across North America including regular appearances at Cornell University and M.I.T.

John is a graduate of Cornell University, lives in Vancouver with his wife Gayla and two daughters, Aja and Daisy, and runs up mountains for fun.




10:30 am – 12:00 pm C O n C U R R e n T S e S S I O n S

9. Liquid fire – Recovering from a catastrophic loss of hospital services

Early in the morning on January 8, 2014, our hospital services came to a grinding halt when a fire standpipe burst and water spread like liquid fire damaging 53,000 sq. ft. of clinical space. In an instant we lost all emergency room and operating room capacity. Our path to recovery was difficult and complex, but as an organization we came out stronger and improved by what we learned.

What did we learn about responding to and recovering from a catastrophic loss of hospital services? Is there a connection between learning organization theory and crisis management? How did a learning organization take the important transformational improvements put into place during a crisis and make them the new “norm”? All of these questions will be answered through an interactive and dynamic session.

“Never let a good crisis go to waste” – Winston Churchill

Speakers: Bryan Herechuk, MBA, CHE, CPHQ, Manager, Strategic Initiatives & Special Projects, St. Joseph’s Healthcare HamiltonAnne Marie MacDonald, RN, BSN, MHST, Director of Surgery and Site Director Charlton Site, St. Joseph’s Healthcare Hamilton

10. Liberating structures – Group activities to include and unleash everyone

Do you find yourself using the same techniques in meetings: presentations, status reports, brainstorming and open discussion? Do the usual people speak up in meetings, and others not so much? Is your team engaged and working at its highest creative potential?

Healthcare is a busy, demanding environment. Most of us are stretched just to get the job done, let alone to try out new ways of doing business.

This highly interactive workshop will showcase 4-6 interactive techniques that can be easily used in busy environments to foster collective learning. We’ll experience ways to engage everyone in discussion, ways to free up space for innovation, expand patterns of thinking and illuminate those actions that are in the way of learning.

Liberating Structures are simple and easy to learn. They foster lively participation and promote a positive energy in the group. The structures are scalable and have been used successfully in small and very large groups.

This workshop is for front line people, formal leaders, executives, physicians, board members, volunteers and community members. Participants will leave the session able to conduct the liberating activities on their own, with references for further inquiry.

Speaker:Shauna Fenwick, Consultant, Fenwick Leadership Explorations

11. Applying a learning organization model to primary care-hospital integration

The objectives of this session are to deliver practical strategies to hospital-primary care integration through a learning organization and CQI model:

• Understandthecomplexcarechallengesofthehighestusersoftheacutecaresystem.• Understandthechallengesintransitionfromonecaresetting/providertoanotherandthe

strategies aimed to improve coordination of care between acute and primary care.• Discusspracticalstrategiestoapplyalearningorganizationmodeltoenableaneffective

collaborative care model between acute and primary care for this population of patients.

Research in Ontario has shown that the top 1-5% of frequent users of the healthcare system is responsible for 60% of healthcare spending. In late 2012 the Ontario government invited proposals to improve the care delivery for this group of patients by ensuring they receive the right care by the right provider in the right setting. North York General Hospital undertook a study to define the



population of high users admitted to the hospital. In partnership with the Department of Family and Community Medicine, the Central LHIN, CCAC, EMS and community partners, the North York Central Health Link was accepted as an early adopter in this program.

Building on a context of how the patient population was defined, strategies implemented to address unmet needs, and the approaches taken to coordinate care among partners, this session will deliver strategies to achieve three key takeaways:

1. A high level of engagement between Primary Care and Hospital leaders through key champions is critical to success.

2. A learning organization approach that takes a methodological approach to testing new approaches to primary care-hospital integration in a safe learning environment can yield significant improvements for patient care.

3. Sustained success relies on champions within each partner organization to develop processes and systems that can continually adapt to the changing health landscape, especially with respect to information technology and information sharing.

Speakers: Mark Fam, MHA, CHE, Director, Diagnostics and Health Links Project Lead, North York General HospitalDr. David White, Family Physician, Associate Professor, Family & Community Medicine, University of Toronto Jennifer Bowman, Vice President, Clinical Support Services & Stakeholder Relations, North York General Hospital

12. Innovating at the core: Strengthening manager capacity at the point of care

In the early 1990’s, BC Health Organizations flattened hierarchy seeking to increase front-line empowerment and create efficiencies by reducing the number of front line leaders. “Head Nurse” positions were largely eliminated, and in many ways a large-scale social experiment has been underway for the past 20 years.

Today, many of our healthcare managers express frustration and anger at the pressure in their roles and this essential group has been identified as one of our most “at risk” and difficult to fill positions. One BC Health Authority has made enhancing the human capacity and satisfaction of their clinical managers a priority and is implementing a progressive three year strategy to address this need.

Using a case study format, leaders will be asked to become the executive of this Health Authority and design a three year solution to deliver specific quality, financial and people outcomes. The panel share their HA strategy and report out on success, failure and learning to date, including clinical and human resource metrics.

Speakers: Tracy Irwin, BA, MHA, Executive Director, Access & Capacity Optimization, Mission & Chilliwack Hospitals and Communities, Fraser HealthWendy Strugnell, BCom (Hons), MBA, Vice President, People & Organization Development, Fraser HealthLia Carter, DN, BCom, Health Service Manager, Intensive Care Unit, Royal Columbian Hospital, Fraser Health




1:00 – 2:15 pm P L e n A R Y So…how ready are you?

Our workforce demographic changes are upon us. This new generation values learning, involvement, fun, development and work-life integration. So...how ready are you? Does your organization have culture of learning? Are creativity and innovation hallmarks in your workplace? Do you, your teams and your organizations hang a question mark to deeply held assumptions, beliefs, and practices? Do you implement new learning and approaches to your leadership style? Come and share your experiences and perspectives.

This plenary session will feature senior leaders in BC healthcare who participated in the first cohort of the executive level TransformingLINX leader development program sharing their journey, lessons learned, and opportunities for development at the collective and individual levels.

Speakers: To be confirmed

2:15 – 3:15 pm k e Y n O T e Grow and prosper: How to overcome obstacles, capture opportunity, take on giants, and come out on top

Teresa Cascioli knows a few things about growing a business. In this candid and inspiring presentation, Cascioli shares her razor-sharp insights on building a successful company in highly competitive and turbulent circumstances. She couples solid business advice—do it first, do it faster, market strategically, honour your brand—with valuable leadership strategies: inspire hope, partner well, stay humble. Cascioli shares her insights for doing more with less, mentoring the next set of organizational leaders and operating under ever changing priorities. For leaders in need of a new approach—one that will defy expectations, capture opportunities in the nick of time, and drive success while leaving a lasting impact on the organization—Teresa Cascioli is a must- see.

Speaker:Teresa Cascioli, Chief Creative Director, Tess Creative

As the head of Lakeport Brewing, Teresa Cascioli strategically grew the bankrupt brewery into a major player. Her slogan and innovative pricing model “24 for $24” changed the way beer was marketed. As a result, Lakeport brands catapulted onto the best seller list while big brewers scrambled to enter the discount beer market. She took the company public on the TSX, and two years later Labatt Brewing purchased Lakeport for $201 million.

Cascioli is now the Chief Creative Director for her own marketing firm, Tess Creative. Previously, she served as Strategic Advisor to Labatt and KPMG. She has been featured on Profit and Chatelaine Magazine’s lists of Canada’s most successful women entrepreneurs, and was named Entrepreneur of the Year by Canada’s Venture Capital and Private Equity Association as well as by Ernst & Young in their Turnaround Category. In 2012, Cascioli was awarded the Queen’s Diamond Jubilee Medal.

Cascioli devotes her spare time to the Teresa Cascioli Charitable Foundation, for which she was named Philanthropist of the Year for the Hamilton region. Her foundation has donated in excess of $5 million to date, including the funding of McMaster University’s Chair in Entrepreneurial Leadership.

3:15 – 3:30 pm Closing remarks



The 2014 BC Health Leaders Conference will take place October 22-23 at the Westin Bayshore Hotel in Vancouver.

Registration informationRegistration fees include admission to all conference sessions, continental breakfasts, refreshment breaks, two luncheons and the reception. Registration must be submitted online and paid in full at the time of registering.When registration/payment is completed you will receive a confirmation/receipt via e-mail. Registration is available online until October 10, 2014, at cchl-ccls.ca/site/bcreg. After October 10 please register onsite at the Registration Booth at the Westin Bayshore Vancouver Hotel.

Registration fees

Registration policiesConference cancellation policy: Cancellations received in writing prior to October 1st, 2014 will be refunded in full less $150.00 + 5% GST administra-tion fee. No refunds after this date. Please send all refund requests to Brenda Shields at [email protected]

Substitution policy: If you are unable to attend the BC Health Leaders Conference, you are welcome to send a colleague in your place. There is no fee to make this change up to October 5th, 2014. Please submit your substitution in writing to Brenda Shields at [email protected].

Substitution requests after October 5th, 2014, will be handled on site. In this case, you are responsible to bring the registration confirmation of the person you are replacing to the registration desk on site.

The BC Health Leaders Conference Secretariat reserves the right to make changes in programs and presenters, or to cancel the conference if registration targets are not met or when conditions beyond its control prevail. If the conference is not held for any reason, the BC Health Leaders Conference Secretariat’s liability is limited to the refund of the registration fee only.

Please note:* Proof of full-time student status required upon registration* Retired status is for people 55+, not employed or seeking employment including consulting

CCHL Members

Non-Members

Students/Retired*

Early bird feesUp to Aug. 18, 2014

$495 + (5% GST) = $519.75

$575 + (5% GST) = $603.75

$295 + (5% GST) = $309.75

Regular feesAug. 19 – Oct. 10, 2014

$550 + (5% GST) = $577.50

$625 + (5% GST) = $656.25

$325 + (5% GST) = $341.25

Onsite feesafter Oct. 11, 2014

$600 + (5% GST) = $630.00

$675 + (5% GST) = $708.75

$375 + (5% GST) = $393.75

General information

http://www.cchl-ccls.ca/site/bcreg


mailto:[email protected]



Venue and accommodationThe Westin Bayshore Vancouver Hotel1601 Bayshore Drive, Vancouver, BC V6G 2V4

The Westin Bayshore Hotel is located on the water and provides a West Coast experience with Downtown’s thriving epicentre just blocks away as well as a variety of nearby shops, restaurants and cafes. The hotel provides an urban sophistication plus natural resort-like setting, restaurants, fitness studio, spa, indoor/outdoor pools and a 24 hour business centre.

The Westin Bayshore Hotel is approximately 20 – 30 minutes from Vancouver International Airport and is readily accessible by taxi, limo or local transportation (bus/Skytrain/Seabus routes).

Room rates start at $169/night (single/double) + taxes and fees. Please be advised that the group rate includes in-room internet during your stay.

This group rate is available until 5:00pm (BC time) September 20, 2014 and is subject to availability so book your room early.

To book a reservation online, http://www.cchl-ccls.ca/site/bchlc_details

To book a reservation by phone please call and indicate that you are part of the BC Health Leaders Conference : 1-888-627-8634

All rates are subject to the appropriate provincial, federal and local occupancy taxes and fees in effect at the time of the conference.

Individuals are responsible for making their own reservations directly with the hotel.

Maintenance of certificationAttendance at this program entitles certified Canadian College of Health Leaders members (CHE/Fellow) to 11.50 Category I credits toward their maintenance of certification requirement.

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http://www.cchl-ccls.ca/site/bchlc_details



Become a corporate sponsor of the 2014 BC Health Leaders Conference. An extensive range of benefits is available to our corporate sponsors, commensurate with the level of sponsorship. We would also be delighted to tailor a benefits package to meet your organization’s needs.

Advertising is a perfect opportunity to reach health leaders and build awareness of your products and services.

To download our sponsorship brochure, http://www.cchl-ccls.ca/site/bchl_sponsors

For further information on sponsorship and advertising opportunities, please contact:

Sylvie Deliencourt Brenda ShieldsDirector, Certification, Leadership Development Assistant, Professional Developmentand Chapter Support Canadian College of Health LeadersCanadian College of Health Leaders c/o BC Health Leaders Conference Secretariatc/o BC Health Leaders Conference Secretariat Tel: 613-235-7218 or 1-800-363-9056 (ext. 222)Tel: 613-235-7218 or 1-800-363-9056 (ext. 233) [email protected]@cchl-ccls.ca

Sponsorship and advertising opportunities

The Canadian College of Health Leaders (College) is a national, member-driven, not-for-profit association dedicated to ensuring that the country’s health system benefits from capable, competent and effective leadership. As defined by the LEADS in a Caring Environment framework, a leader is anyone with the capacity to influence others to work together constructively. Through credentialling, training, networking and mentoring, we support health leaders in every sector and region, from every professional background and at any stage of their career. Guided by a code of ethics, we help individuals acquire the skills they need to create change in their own organizations and, ultimately, the health system.

The College achieves all of this within an environment of collaboration, cooperation and member engagement – through partnerships and chapters – promoting lifelong learning and professional development while recognizing leadership excellence. Situated in Ottawa and a satellite office in Vancouver, with more than 21 chapters across the country and representing more than 3,200 members and 90 corporate members, the College offers a range of programs and services, including capabilities based credentialling, professional development for Canadian health leaders, and a nationwide career network.

Contact informationFor general information, please contact:Brenda Shields Sylvie DeliencourtAssistant, Professional Development Director, Certification, Leadership DevelopmentCanadian College of Health Leaders and Chapter Supportc/o BC Health Leaders Conference Secretariat Canadian College of Health LeadersTel: 613-235-7218 or 1-800-363-9056 (ext. 222) c/o BC Health Leaders Conference [email protected] Tel: 613-235-7218 or 1-800-363-9056 (ext. 233) [email protected]

http://www.cchl-ccls.ca/site/bchl_sponsors






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