619-533-3759

BOARD OF DIRECTORS Alicia Martinez-Higgs, President

Anthony Chadwick, Vice-President Rosa Elena Enriquez, Secretary

Lucy Hernandez, Treasurer EXECUTIVE ADVISORS

NATIONAL MANAGEMENT ASSOCIATION

Stacey LoMedico Javier Mainar

MEMBERS AT-LARGE Beverly Barr

Denise Sandoval Sheron Summers

George Thomas Iovanka Todt

Debbie Waddell Vacant

NATIONAL DIRECTOR Laura Spamer

CITY OF SAN DIEGO NATIONAL MANAGEMENT ASSOCATION

(NMA) RECOGNIZES NATIONAL CUSTOMER SERVICE WEEK (OCTOBER 6 10)

NOMINATE A FELLOW EMPLOYEE FOR THE CITY OF SAN DIEGO NMA CUSTOMER

SERVICE AWARD!

As part of National Customer Service Week, the NMA City of San Diego Chapter Customer Service Award acknowledges City employees who demonstrate outstanding customer service, flexibility, and personal attention to develop and maintain positive

relationships with customers.

In order to nominate a fellow employee, a nomination form must be completed, scanned, and submitted to nmachapter@sandiego.gov

by 5:00 pm on Friday, September 19, 2014 (please use Customer Service Award

Nomination on the subject line)

Nomination Forms are located at our website: www.nma-sandiego.org

Winners will be announced on October 3, 2014 on our website along with a complete listing of nomination recipients. Winners will be presented with Certificates of Excellence at a City Council meeting following the announcement of the winners. Winners will also receive $50 from NMA.

National Management Association (NMA)

City of San Diego Chapter Customer Service Nomination Award for National Customer Service Week

As part of National Customer Service Week, NMA Customer Service Award acknowledges City employees who demonstrate outstanding customer service, flexibility and personal attention to develop and maintain positive relationships with customers. Submission Date: ___________________ Name of Nominee: ________________________________ Position:______________________ Department: _____________________________________ Phone #: ______________________ Name of Nominator: ______________________________ Position: ______________________ Department: _____________________________________ Phone #: ______________________ Signature of Nominator: __________________________________________________________ Email Address of Nominator: ______________________________________________ Description of accomplishment: Please attach a complete description of the accomplishment which indicates why your nominee deserves to receive the Customer Service Award. Please provide specific, detailed examples and data to support your nomination. The information you provide will be used by the NMA Board Committee to determine the recipients of this award:

Why does your nominee deserve to receive the Customer Service Award? What impact has the nominees service had on your department? How did staff, coworkers, or customers benefit from the accomplishment? In forming this submission please include specific, detailed examples and data to support

your nomination. The information you provide will be used by the NMA Board Committee to determine whether the nominee qualifies for the award. The Nominator will receive a confirmation via email should your nominee be selected for the award.

A nomination form must be completed, scanned, and submitted to the NMA Board Committee through the email account nmachapter@sandiego.gov no later than Friday, September 19, 2014 at 5:00 pm. Please entitle your email submission with the subject of: Customer Service Award Nomination. Winners will be notified and their names will be announced on the San Diego Chapter of NMA website on October 3, 2014 along with the entire list of nominees at http://www.nma-sandiego.org.

Customer Service Award Criteria An employee may qualify for the Customer Service Award if the following criterion has been met:

1. Demonstrates outstanding customer service in support of goals; 2. Provides excellent customer service every day; 3. Exceeds the expectations of a customer by providing exceptional service; 4. Has been caught in the act of delivering exceptional service; 5. Has effectively and efficiently corrected something that has gone wrong for

a Customer - recognizes and works well with all departments and customers; 6. Demonstrates creativity or resourcefulness in assisting customers; 7. Develops new and efficient ways to solve customer service problems; 8. Responds in an unusually fast or efficient manner, or completed a work

product under a very tight deadline; and 9. Utilizes customer service skills taught in employee training such as: phone

etiquette, positive verbal and nonverbal skills, taking responsibility, teamwork, etc.

Any City employee may be nominated for the Award by a fellow City employee.