2014 sla conference - digital government strategy - zammarelli
DESCRIPTION
PowerPoint slides for Chris Zammarelli's presentation for the "Digital Government Strategy" session at the 2014 SLA Conference in Vancouver, BC.TRANSCRIPT
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eLibraryUSA
Digital Government Strategy: Building a 21st Century Platformto Better Serve Our Constituencies
Using Information Access in Public Diplomacy
SLA 2014: June 10, 2014
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About the Office of American Spaces
Manages the corps of Information Resource Officers Supports over 700 American Spaces worldwide:o Budget supporto Physical and electronic resources
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Types of American Spaces
U.S. Government owned and operated: Information Resource Centers American Centers
Partnerships with local institutions: Binational Centers American Corners
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Goals for eLibraryUSA
Equal access to resources for all American Spaces Broad range of resources to support Department’s public
diplomacy goals Provide a sample of the type of information Americans can
access at their public libraries
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What eLibraryUSA offers
Over 40 free and licensed resources Discovery-based catalog Guides to resources and research topics Access to all Spaces using a proxy server Information Resource Center members can get their own
account.
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Challenges
Internet access varies among Spaces Difficulties in providing training Focus on English language resources limits audiences How do we show return on investment?
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Solutions
Increased web-based training opportunities Training for staff at regional workshops Guides to help Spaces better incorporate resources into
programming Collection of statistics and anecdotes
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Next steps
Survey to partner Spaces about usage Continued reevaluation of ROI data collection Platform evolution as user and stakeholder needs change
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Thank you!
Chris ZammarelliATSG/U.S. Department of State@[email protected]
All opinions expressed in this presentation and on the internet are my own and not those of my employers or the U.S. government.