2015 tcc powerpoint slides - justin lau.pdf

Analyzing the Usability of UH Manoa’s Of6ice of the Registrar’s Website Jus%n Lau Learning Design & Technology | Spring 2015

Outline

• Background

Background | Usability Study | Design | Moving Forward

AGENDA

Outline

• Background • Usability Study


AGENDA

Outline Background | Usability Study | Design | Moving Forward


• Design AGENDA

Outline Background | Usability Study | Design | Moving Forward


• Design • Moving Forward AGENDA

(College Student)


How did I choose my study?

(College Student)

Contac%ng Office



(College Student)

Contac%ng Office Course Descrip%ons



(College Student)

Diploma




(College Student)

Diploma

Enrollment Verifica%ons




(College Student)

Diploma

Gradua%on Enrollment Verifica%ons




(College Student)

Transcripts

Diploma





(College Student)

Transcripts

Diploma




Update Student Info


How did I choose my study? Background | Usability Study | Design | Moving Forward

How did I choose my study? Current Office of the Registrar Website


1) Have you used your University’s Office of the Registrar’s website?

A.  Yes B.  No

Audience Poll Background | Usability Study | Design | Moving Forward

Audience Poll

2) For those of you that have, how would you rate your experience?

A.  Good B.  Bad C.  Neutral


What is a Usability Study? Background | Usability Study | Design | Moving Forward

“Watching people try to use what you’re crea%ng…with the inten%on of making it easier for people to

use.”

Krug, S. (2010). Rocket surgery made easy. Berkeley, CA: New Riders.


1.  Observe par%cipants


1.  Observe par%cipants 2.  Qualita%ve tests to determine problems


1.  Observe par%cipants 2.  Qualita%ve tests to determine problems 3.  Make adjustments for improvement


1.  Observe par%cipants 2.  Qualita%ve tests to determine problems 3.  Make adjustments for improvement 4.  Observe & test again


1.  Observe par%cipants 2.  Qualita%ve tests to determine problems 3.  Make adjustments for improvement 4.  Observe & test again 5.  Repeat cycle

Audience Poll Background | Usability Study | Design | Moving Forward

3) Have you ever been a part of a usability study?

A.  Yes, I’ve parCcipated in a usability study B.  Yes, I’ve conducted a usability study C.  No, I have no clue what that is D.  Know about it, but have not par%cipated or

conducted a usability study

Purpose of Usability Study

Naviga%onal Efficiency




User Sa%sfac%on




User Sa%sfac%on

Organiza%on of Content


Out with the Old

Lack of pictures/graphics


Out with the Old

Text heavy pages


Out with the Old

Difficult to find or lack of links


Out with the Old

Other Common Feedback


In with the New New Background

Before


In with the New New Background

Before Ager


In with the New Links & Pictures

Before


In with the New Links & Pictures

Ager


Before

In with the New New Graphics

Before


In with the New New Graphics

Before

Ager


In with the New Menu Bar

Before


In with the New Menu Bar

Before

Ager


In with the New NoCceable PDF Links

Before


In with the New NoCceable PDF Links

Before

Ager


In with the New Created PDF Links

Before


In with the New Created PDF Links

Before Ager


In with the New ReformaNed InformaCon

Before


In with the New ReformaNed InformaCon

Before

Ager


In with the New Eliminated Unnecessary Text

Before


In with the New Eliminated Unnecessary Text

Before Ager


In with the New Added More

Before


In with the New Added More

Before Ager


In with the New Background | Usability Study | Design | Moving Forward

Before

Added More

In with the New Background | Usability Study | Design | Moving Forward

Before

Ager

Added More

In with the New

Contact Us

Added More


What’s next?

Before

Provide Specific Dates


What’s next?

Before

Semester Graduated Diploma Release Date

Spring 2014 ~July 18, 2014

Summer 2014 ~October 17, 2014

Fall 2014 ~March 2, 2015

Spring 2015 ~July 27, 2015

Ager


Provide Specific Dates

What’s next?

Current

Convenient OpCons


What’s next?

Current

Email to:

[email protected]

Convenient OpCons

Future


What’s next? Background | Usability Study | Design | Moving Forward

Convenient OpCons

What have I learned? Background | Usability Study | Design | Moving Forward

• Changes takes %me


• Changes takes %me • Everyone malers


• Changes takes %me • Everyone malers • Don’t be offended; change is a good thing


• Changes takes %me • Everyone malers • Don’t be offended; change is a good thing • Usability study = lots of tes%ng

Thank you!

Thank you!

LTEC instructors/peers

Thank you!

Cri%cal friends


Thank you!

Cri%cal friends


Study rooms

Thank you!

Cri%cal friends


Starbucks/caffeine

Study rooms

Comments/Ques%ons? jus%[email protected]

2015 tcc powerpoint slides - justin lau.pdf

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