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2016 CAPITAL MARKET DAYS 22 September 2016 Michel Brousset Managing Director L’Oréal UK and Ireland

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Page 1: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

2016 CAPITAL MARKET DAYS 22 September 2016

Michel Brousset

Managing Director L’Oréal UK and Ireland

Page 2: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

2016 Capital Market Days

THE UK: A BIRTHPLACE FOR TRENDS

THE UK BEAUTY MARKET

L’OREAL UK

• KEY FACTS & FIGURES

• 10 YEARS OF GROWING LEADERSHIP THROUGH CONSUMER OBSESSION

• DIVISION PERFORMANCE

• FOCUS ON CONSUMER PRODUCTS DIVISION

• L’OREAL UK: SHARING BEAUTY WITH ALL

• TALENT ACCELERATOR

22 September 2016

Page 3: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

The UK BEAUTY MARKET

22 September 2016

Page 4: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

The Retail Landscape

22 September 2016

Page 5: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

UK: Very high eCommerce Penetration

64% 63% 62%

56%

51% 49% 49%

46% 45% 44%

0%

10%

20%

30%

40%

50%

60%

70%

80%

UK Germany South

Korea

USA Australia Canada France Singapore UAE Spain

Global eCommerce Penetration: no.1 (% of pop)

Sources: Smartphone Penetration: SMS Global, 2015 / We Are Social Internet Trends, 2015 / Facebook, 2015 22 September 2016

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eCommerce has been a catalyst for retail transformation

6

Infinite information

Infinite assortment

Increased convenience

But, until today relatively transactional and devoid of

engaging shopping experiences

22 September 2016

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Page 17: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

UK Leading Edge of Retail

17

Search for information

Purchase

TRANSACTIONAL EXPERIENTIAL

Browsing / Trying

Service / Experience

Purchase

22 September 2016

Page 18: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

The uniqueness of the UK beauty market

18

Engaged Consumers

Strong Economy

Retail Landscape

Digital Development

Lifestyle (fashion, film,

music)

Competitive Set

Sophisticated and Growing

Beauty Market

22 September 2016

Page 19: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

46%

31%

13%

2% 5% 2%

UK Beauty Grows in Value Across All Distribution Channels

eCommerce

8-9% of Total Market

+20% vs LY

Source: L’Oréal BMS S1 2016 (FY2015 data)

* Dermo and Mass universe overlap, so this is not mutually exclusive ** Excluding monobrands stores in the like of Bobbi Brown, MAC, Kiehl’s etc.

£5.0 bn (+2.3%)

19

(+1%)

Mass

(+4%)

Luxury

(+3%)

Professional

(+12%)

Dermo (-0%)

Direct

(+5%)

Masstige Boutiques

TOTAL MARKET

22 September 2016

Page 20: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

High Street; 43%

Grocers; 36%

e-Commerce; 6%

Discount; 12%

Pharmacy; 3%

Source: Nielsen ScanTrack Data: P6 WE 21.05.16, Kantar Worldpanel – Toiletries data to w/e 3 Apr 2016 (extrapolated to P5), Sell in data

UK mass beauty well balanced across channels

20

+2%

-3%

-4%

+8%

+19%

22 September 2016

Page 21: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

The UK market category specifics

[CATEGORY NAME]

[VALUE]

FRAGRANCE

19%

HAIR CARE

14%

COLOURANTS

7%

SKIN

27%

HYGIENE

12%

21 Source: BMS S1 2016 (FYI 2015 data)

+8%

+2% +1%

-0%

+2%

-1%

Category Value Growth Category Weight in Value

22 September 2016

Page 22: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

4 Rising Trends in Beauty

Natural Dermo Cosmetics Make-Up Boom Personalisation

22 22 September 2016

Page 23: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

L’Oréal UK

22 September 2016

Page 24: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

L’Oreal UK&I Leader in the beauty market

24

68% FEMALE

WORFORCE

L'ORÉAL IS THE MARKET

LEADER

6.0% GROWTH IN 2015

+24% GROWTH IN

E-COMMERCE IN 2015

Source: L’Oréal BMS S1 2016 (FY2015 sell-in data), Corporate Communication Media Kit 2015 22 September 2016

Page 25: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

L'Oréal UK Portfolio

25

The Body Shop

Professional Products

Consumer Products

Active Cosmetics

L’Oréal Luxe

22 September 2016

Page 26: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

#1 Investor in Media for Beauty

investor in media for Beauty

26 Source : Nielsen Addynamix, excluding Online (severely underreported)

Top 10 Media Investors (Total UK) £m

0

50

100

150

200

250

SKY PROCTER &

GAMBLE

BT UNILEVER HM GOVT L'OREAL RECKITT

BENCKISER

WALMART SCHWARZ VIRGIN

MEDIAL'ORÉAL

22 September 2016

Page 27: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

Ambition and Overall Strategy

Strengthen our Leadership as the Largest and Fastest Growing

Major Beauty company in the UK

through relentless consumer obsession

27

Unique brand portfolio addressing all consumer

segments and distribution channels

Why do we believe we will achieve this?

Leveraging beauty focus and scale to accelerate

digital transformation (consumer data,

negotiation scale, access to partnerships, etc)

Strong cross-divisional synergies across back

office, talent management, operational

excellence and

sustainability efforts

22 September 2016

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L’Oreal UK: 10 Years of Growing Shares

14,6%

15,0%

15,6% 15,7%

16,2% 16,2%

16,7% 16,9%

17,8%

18,5%

14,0%

14,5%

15,0%

15,5%

16,0%

16,5%

17,0%

17,5%

18,0%

18,5%

19,0%

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

% shares

Source : L’Oréal , BMS historical data (total market, sell-in) 28 22 September 2016

Page 29: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

L'Oréal vs Competition

29 Source : Nielsen Scantrack FY2015 reports (Mass data and Dermo); NPD FY2015 December report

(Luxe data); Kline FY2015 report (professional data). Note: Dermo does not include professional

dermo

MASS LUXE DERMO PRO

20% 23%

45%

33% 17% 15%

20%

16% 15% 10%

6% 8% 7%

6% 6% 7%

5%

62% 62% 34% 51%

#1 L'Oréal

All others

#2 L'Oréal

#1 L'Oréal

#1 L'Oréal

All others All others All others

22 September 2016

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22% 23%

34%

44%

30%

17% 18%

19%

30%

20% 15% 15%

15%

9%

19%

47% 45% 32% 17% 32%

#2 L'Oréal

#1 L'Oréal

L'Oréal #1 in Make-Up, Colourants and Hair Styling

Make Up Female Facial

Skincare Haircare Colourants Styling

#1 L'Oréal

#2 L'Oréal

#1 L’Oréal

All others All others All others All others All others

30 Source: consolidated data FY 2015 from Nielsen, Kantar and NPD. Excludes professional 22 September 2016

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e-Commerce: radical shift in 2015; Strong acceleration in 2016

0% 2% 4% 6% 8% 10% 12% 14% 16% 18%

CPD

PPD

LLD

ACD

FY 2015

H1 2016

+43%

+59%

+23%

+17%

+11%

+26%

+77%

+26%

Share of e-commerce

2015: 7.5% e-Commerce at +24%

H1 2016: 8.8% e-Commerce at +32%

31 Source : L’Oréal, sell-in data FY2015 – H1-2016 22 September 2016

Page 32: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

L’Oreal UK: Balanced Growth with all divisions growing share

CPD

PPD

LUXE

ACD

[+4.5%]

[+4.6%]

[+6.6%]

[+18.5%]

Legend:

Division

[Growth vs FY2014]

6.4 x the market

1.6 x the market

1.7 x the market

1.6 x the market

32 Source: L’Oréal, BMS sell-in data FY2015 22 September 2016

Page 33: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

CPD Business Overview

22 September 2016

Page 34: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

CPD Growth Strategy

34

FURTHER STRENGTHEN LEADERSHIP

IN MAKE-UP AND HAIR COLOR

GAIN IN

CRITICAL MASS PROFITABLE

GROWTH

CONTINUE TO AGGRESSIVELY GAIN

MARKET SHARE IN HAIR AND SKINCARE

STRATEGY

Objective:

Accelerate over-performance versus market

ACCELERATE ADJACENT CATEGORIES (e.g. MEN)

NEW GROWTH DRIVERS

STRENGTHEN OUR DIGITAL FOOTPRINT IN

DIGITAL CHANNELS

FURTHER DEVELOP COMPETITIVE ADVANTAGE

22 September 2016

Page 35: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

CPD UK Brand Portfolio

Garnier L’Oreal Paris Maybelline New York

NYX Professional Makeup Essie

No1 Beauty

Brand in the

UK

Fastest

growing

major brand

MU for 4 years

Driving

consumer

penetration

via new

categories

Biggest new

brand launch

of 2016

No.1 Nail

Brand in UK

distributed

stores

Softsheen-Carson

35

A Brand to

Target the

Growing

Ethnic

Population

Source: Nielsen Scantrack reports FY2015 22 September 2016

Page 36: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

CPD UK outgrew the market by 2.2 times on over 14 years

36

1,8 1,4 1,9 1,3 1,4 1,2 1,6 2,1 2,6 0,3

2,3 1,7 7,6 3,5 0,0

1,0

2,0

3,0

4,0

5,0

6,0

7,0

8,0

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

CPD growth

(X times the Market)

Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September 2016

Page 37: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

Mass Market long term value share

Source: Nielsen ScanTrack Data thru FY2015 and YTD 2016 P5

14,0%

15,0%

16,0%

17,0%

18,0%

19,0%

20,0%

21,0%

22,0%

2010 2011 2012 2013 2014 2015 YTD 2016

L'Oreal

CPD

Comp A

Comp B

37 22 September 2016

Page 38: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

L’Oreal UK: 10 Years of Growing Shares

14,6%

15,0%

15,6% 15,7%

16,2% 16,2%

16,7% 16,9%

17,8%

18,5%

14,0%

14,5%

15,0%

15,5%

16,0%

16,5%

17,0%

17,5%

18,0%

18,5%

19,0%

2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

% shares

Source : L’Oréal BMS historical data (total market, sell-in data 38 22 September 2016

Page 39: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

L'Oréal: HR Accelerator

Attractive Employer Dynamic & Diverse Workforce

39

Top 20 most attractive

companies worldwide

34 Brits abroad in key positions

Millennials

Gen X

Baby Boomers

5th most attractive Employer

Ranked 21st

Ranked 22nd

41 nationalities 60%

32%

9%

2/3 Women

22 September 2016

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22 September 2016

Page 41: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

L'Oréal Commitments

41 22 September 2016

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UK SBWA

Activation

Enhance Corporate

Reputation

Deliver against sustainability commitments

Drive Local Relevance &

Activation

62% say they are influenced

to purchase from a brand they trust

41% would purchase from a brand

showing a commitment to my local

community

63% have bought a product with

social or environmental benefits

42 22 September 2016

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UK SBWA

Activation

43

Enhance Corporate

Reputation

Deliver against sustainability commitments

Drive Local Relevance &

Activation

8.1 Point increase in Reptrack Citizenship

score in last 2 years (74.0 vs. 65.9)

190,000 products were donated to local NGOs

15,500 people supported through LGFB

11,000 children given access to science

education through LYSC

84% reduction in CO2*

63% reduction in water*

54% reduction in waste* * Vs 2005 baseline

Sources: Statistics tracked by NGOs and L'Oréal for donations;

UK RepTrack 2016;

Internal figures from Operations (2015 audit) 22 September 2016

Page 44: 2016 CAPITAL MARKET DAYS eCommerce has been a catalyst for retail transformation 6 Infinite information ... Source: Nielsen ScanTrack Data archive 2004-2014 and FY2015 report 22 September

-------------------------Avertissement / Disclaimer -------------------------

"This document does not constitute an offer to sell, or a solicitation of an offer to buy, L’Oréal shares. If you wish to obtain more comprehensive information about L’Oréal, please refer to the

public documents registered in France with the Autorité des Marchés Financiers (which are also available in English on our Internet site: www.loreal-finance.com).This document may contain

some forward-looking statements. Although the Company considers that these statements are based on reasonable hypotheses at the date of publication of this release, they are by their

nature subject to risks and uncertainties which could cause actual results to differ materially from those indicated or projected in these statements."

« Ce document ne constitue pas une offre de vente ou la sollicitation d’une offre d’achat de titres L’Oréal. Si vous souhaitez obtenir des informations plus complètes concernant L’Oréal,

nous vous invitons à vous reporter aux documents publics déposés en France auprès de l’Autorité des Marchés Financiers (également disponibles en version anglaise sur notre site Internet

www.loreal-finance.com).Ce document peut contenir certaines déclarations de nature prévisionnelle. Bien que la Société estime que ces déclarations reposent sur des hypothèses

raisonnables à la date de publication du présent communiqué, elles sont par nature soumises à des risques et incertitudes pouvant donner lieu à un écart entre les chiffres réels et ceux

indiqués ou induits dans ces déclarations.»

44 22 September 2016