NEED TECHNICAL SUPPORT?

LAWRENCE CAMPUS

EDWARDS CAMPUS

Contact our customer service at: itcsc@ku.edu or 785-864-8080

Contact our customer service at: kuec_support@ku.edu or 913-626-9619

Produced by KU Information Technology, 1001 Sunnyside Ave., Lawrence, KS 66045

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university’s programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Executive Director of the Office of Institutional Opportunity & Access, IOA@ku.edu, 1246 West Campus Road, Room 153A, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas, medical center campuses).

KU INFORMATION TECHNOLOGY

YEAR AT A GLANCE

WHAT DO YOU NEED TO BE SUCCESSFUL?

Tell us online at:

technology.ku.edu/contact-us

@KUtechnology

@KUtechnology

/KUtechnology

Research File Storage (RFS) provides easily accessible file sharing services to KU research projects, research groups and service labs. Any tenure track faculty, designated research center, department or principal investigator on a research grant can purchase RFS storage.

2016

COMMUNICATE

3.9M417K18.3K5.8K

INSTANT MESSAGES

VOICE CALLSONLINE MEETINGS

VIDEO CALLS

SKYPE FOR BUSINESS AND EMAIL

As of Jan. 1, 2017, KU IT has migrated nearly 2,000 of the approximately 8,000 voice lines from the legacy Avaya phone system to Skype for Business phone service.

At KU IT, we envision a university where technology is seamlessly integrated with academic, research and workplace environments to support and amplify the efforts of faculty, staff and students. We are pleased to share with you the following highlights, facts and figures from our work in 2016.

WERE DELIVERED TO KU EMAIL ADDRESSES IN 2016

On average, KU faculty, staff and students connect to the JAYHAWK wireless network more than 12,000 times a day during the regular school year.*

MY COMMUNITY

CAMPUS WIFI

KU's myCommunity is an online collaboration space where faculty and staff can create project and team collaboration sites, network with colleagues, and share, edit and store documents.

KU IT provides wireless internet service options for anyone needing Wi-Fi access while on campus. Faculty, staff and students enjoy access to the fast and secure JAYHAWK wireless network. Campus visitors have free access to our GUEST network.

Unencumbered by building structure, the 2,642 wireless access points on KU’s Lawrence campus could provide an estimated

5.2 million square feet of data-grade wireless coverage.**

39 OUTDOOR ACCESS POINTS ON THE LAWRENCE CAMPUS

2,642 TOTAL WIRELESS NETWORK (WI-FI) ACCESS POINTS ON THE LAWRENCE CAMPUS

AB

OUT 12,000 CONN

ECT

ION

S

EVERY24 HRS

MORE THAN 2.5 MILLION FILES STORED, OCCUPYING 8.4 TB OF STORAGE SPACE *

MORE THAN 11,000OFFICE 365 DOWNLOADS *

646 PROJECT & TEAM SITES CREATED FOR ACADEMIC

& ADMINISTRATIVE GROUPS *

*Estimate based on Oct. 2016 sample**Based on an estimate of 2,000 sq. ft. per unencumbered access point

COLLABORATE

KU IT TRAINING

KU IT offers free training sessions and workshops throughout the year to help faculty, staff and students use a variety of software packages more effectively.

CUSTOMER SERVICE

KU IT CLIENT CONSULTING

In 2016, 97.2% of survey respondents reported that they strongly agreed or agreed that they were satisfied with the customer support that they received from KU IT.

STRONGLY AGREE

AGREE

DISAGREE STRONGLY DISAGREE

90.75%6.5%

1.3%

1.4%

ENGAGE

ACADEMICS + RESEARCH

BLACKBOARD LEARNBlackboard is KU’s supported learning management system. Blackboard makes it easy for instructors to use online tools and resources for teaching and engaging students.

In 2016, KU IT implemented a 100 Gbps network connection to Internet2, a collaborative research and educational environment focused on developing innovative solutions solving technological problems. KU is one of the first institutions in Kansas with a 100 Gbps connection to Internet2.

100 GBPS NETWORK

RESEARCH FILE STORAGE

160 TB = 10,00016GB iPHONES

160 TB CURRENT CAPACITY IN RESEARCH FILE STORAGE

77 TB OF RESEARCH FILE STORAGE CAPACITY USED

~9 MINUTESto download all the estimated 600 TB of

new information added to Facebook per day

~77 HOURSto transfer the estimated 3 PB of information in the digital collections at the

Library of Congress

~2 SECONDSto download the Lord of the Rings Trilogy in HD on iTunes at 25.56 GB

SO, HOW FAST IS 100 GBPS?

* Since the launch of myCommunity in fall 2012* Since the launch of myCommunity in fall 2012

DURING NEW STUDENT ORIENTATION 2016, KU CLIENT CONSULTING HELPED

GET STARTED WITH KU TECHNOLOGY SERVICES, INCLUDING MOBILE DEVICE CONFIGURATION AND FREE SOFTWARE

IN TOTAL, KU CLIENT CONSULTING MET WITH STUDENTS TIMES IN 2016

THAT IS APPROXIMATELY

OF THE NEW JAYHAWKS IN ATTENDANCE

SURVEYRESULTS

CONNECT

ACTIVE BLACKBOARD COURSES

74.3% of all courses taught at KU in

Fall 2016 were active in Blackboard

85.7% of all lecture courses taught at KU in Fall 2016 were active in Blackboard

93.4% of all 100/200 level lecture courses taught at KU in Fall 2016 were active in Blackboard