2019 thehub...20 years! it was so much fun just spending time with everyone. this year my family and...

theHUBT H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S I S S U E 2 7

F E B R U A R Y2 0 1 9

In this edition

Stars of the track!

Out and about in New Zealand.

Lets Play LiveEsport racing 2019!

Track Daysinsurance cover.

New public ad campaigns coming your way.

Why brokers are important to Star Insurance Specialists.

2

Editorial

Contents

A long hot Summer.Welcome to the summer edition of

The Hub magazine and Happy New

Year 2019. I hope you’ve managed

to have a break away and relax

before another busy year ahead. Or

maybe you’ve worked through, like

me, and have a holiday coming up

which you’re looking forward too.

In this issue you’ll see our

team has been out and about

enjoying summer, whether it be

at motorsport parks around the

country or white water rafting in

Manukau. There’s still a few

months of good weather left so

plenty of time to plan a trip away,

maybe check out some of the top

camping spots we’ve got featured

a few pages over.

Once again thanks for your

continued support, myself and our

other Key Account Mangers (Litisha

& Rob) look forward to visiting your

offices again soon.

Editor in Chief:

John Edie 27

I S S U E 2 7 F E B R U A R Y 2 0 1 9

In this edition ...3 Stars of the Track.

4 Why brokers are important

to Star Insurance Specialists

4 Motorbike show.

6 Track Days – additional

approvals.

7 Star office christmas party.

8 Getting out and about

in New Zealand.

10 What’s happening

around New Zealand.

11 Motofest. It's back 2019!

12 LPL - Let's Play Live.

Star Insurance sponsor

"Project Cars 2019".

13 Meet the team.

14 Cook's corner.

15 On ya bike!

15 The HUB discount card.

15 Competition winners.

15 Save the date.

T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S

3I S S U E 2 7 F E B R U A R Y 2 0 1 9

We support our clients by providing

insurance coverage when they take

their prestige and performance

vehicles for a spin on the track.

It’s important for our staff to also

understand how track events are

run so we encourage our team to

go along meet some of our clients

and have a fun day out!

Roger Scholes (our Technical Claims

Manager) is motorsport mad! Roger

attends many of the trackday events

around the country. Roger works

with the organisers to ensure the

management of the event meets

our criteria for insurance coverage.

Joanne Smith & Jazz Pickett (from

our Brand Support team) recently

attended track events at Hampton

Downs & Taupo with Roger, with

both getting to meet some of our

clients and ride in a few of the cars

we insure. Not only is this a great

experience for our team but also

increases their understanding of

motorsport, knowledge they can

impart onto our clients who are

interested in taking their cars on

the track!

Better work stories.

Here at Star Insurance we’re great fans of motorsport events around New Zealand.

Stars of the track!


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Why brokers are important to Star Insurance Specialists.

Over the past two years we’ve conducted a lot of research, transformed our business and brands, developed a new brand strategy and launched new strategic projects. We’ve also faced increased competition and a few challenges.

New public ad campaigns coming your way.

Our purpose is:

Make Happiness Happen. We strive to do that daily for our brokers, their clients, our direct customers and ourselves.

We’ve come a long way from 1979

when John started John Baker

Insurance Brokers. Whilst running

the insurance brokerage back in

the 80s, John was asked why it

was so hard to insure bikers. After

completing his research, John

created the genesis to our niche

status as a specialist policy provider,

by producing a unique motorcycle

insurance policy. This became very

popular and we ended up servicing

all the big motorcycle clubs.

It was a privilege to be trusted by

other brokers who loved the policy

too and started recommending it

to their clients. We valued these

broker relationships, and to ensure

separation between our brokerage

and other brokers reselling the

John Baker Insurance Brokerage

policy, we moved a small team into

a newly formed separate company

- Star Underwriting Agents Ltd (Star

Insurance Specialists today).

From there, we kept adding niche

insurance products to our lineup

of products for Star Underwriting

Agents, all of which followed the

popularity of Star Motorcycle.

Ever since John sold his insurance

brokerage in 2007, he, Nick and our

current team of 30 specialists, are

focused entirely on Star Insurance

Specialists.

Trust works both ways

Clearly we have a solid foundation

and good history with brokers.

We understand and respect you

and appreciate how you operate.

We enjoy our relationships with you

and your clientele, and continue to

be grateful for the support over the

years that has helped us to become

New Zealand’s leading niche

insurance specialist.

One of the reasons our products

lead the market, is we don’t limit

use between private and business

use. Despite this, we’re still insuring

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of motorcycles and caravans,

that are otherwise served by the

direct insurers, we can maintain

our specialist motor insurance

leadership. And if our marketing

directs some of this business your

way, that’s good from our point

of view.

We’re on the same team

Most of our communications and

advertising will actively promote

what Insurance Brokers do, and

educate people, who would

otherwise not consider a broker,

about the benefits of dealing with

you (advice, advocacy, convenience

and ongoing relationship).

Consumers will always make their

own choice regardless of our views.

Telling them what to do could be

ongoing support by recommending

our products as the best fit for your

clients. Brokers will always be our

preferred customer channel; you

understand the industry and its

processes.

Now when you see our increased

public advertising activity, especially

in the highly targeted digital space,

to inform more of the domestic

market about us, you’ll know why.

As part of this activity, we fully

expect to send business your way

To further capitalise on our activity,

this would be a good opportunity

to create your own marketing

campaign, targeting your customer

segments to promote the benefits

of using a broker like you.

Business as usual with a focus

on growth

By focusing on growth, we’re

investing in our business and the

industry, whilst constantly innovating

our benchmark products, remaining

competitive and providing the best

overall solution for our customers.

bad for business. When we discover

an existing broker relationship but

the customer refuses to return to

that fold, as a sign of good faith,

we give the broker the opportunity

to regain that business by advising

them of the terms and pricing

offered to the customer. Our terms

and pricing are identical whether to

a direct customer or via a broker.

With everything else being equal,

the broker then has the opportunity

to show how much more value

they add to the relationship. Same

price and terms plus additional

advocacy and support from an

experienced broker equals a great

customer experience. Why wouldn't

a customer use a broker?

As statistics show, 15% of domestic

clientele use brokers. It would be

great if more did, yet in the NZ

domestic space there is a real

sense of ‘do it yourself’. Typically,

customers who call us, demand

a direct relationship. It’s how

they’re wired. And yes, we know

that many direct customers could

save themselves time and stress

shopping around by speaking direct

to an informed broker instead.

We love working with brokers

We really enjoy our relationship

with our brokers, who have helped

us grow our business to where

we are today. Thank you for your

I S S U E 2 7 F E B R U A R Y 2 0 1 9

vehicles that are predominantly

privately owned for domestic use.

However, many owners of these

types of vehicles have relationships

with brokers due to that customer’s

business activities which produced

the means to allow them to purchase

their nicer toys. The level of entry

(purchase price) into the motorcycle

and caravan categories is lower,

making these toys more attainable

for the private, domestic market.

According to the Insurance Brokers

Association, their member firms

{which according to their website

represent the bulk of NZ Brokers}

write 85% of corporate {business}

and 15% of personal lines risks in

New Zealand.

Just like any business that enjoys

growth, and wants the best results

for all its stakeholders, we have

identified that by targeting owners

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Racetrack cover.

Track days – additional approvals.

Over time we’ve developed a strong

relationship with organisations

such as Downforce, Playday and

Tracktime to allow our customers

to attend their track events.

We’ve recently approved Rennsport

Gruppe as a new organiser of track

events at Taupo, Pukekohe, Manfeild

and Hampton Downs.

This is the first time we have

approved events at the Pukekohe

location, following a period of

monitoring their events and

participation by Roger Scholes.

The day includes approx 6 x 14

min sessions. Our clients run in the

Prestige Group which will have a

maximum of 16 vehicles and you

drive at the speed you feel safe at.

As always we require our clients to

give us at least 48hrs notice of any

track events they wish to participate

in, drivers must have also completed

some professional driver training

previously.

When it comes to providing insurance coverage for vehicles on the racetrack we have strict criteria for how events are managed and run.

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Star office Christmas party.

White Water Party.

For a bit of adventure and team

building we all headed to the

new Wero White-water Park in

Manukau for an afternoon of white

water rafting. The facility features

two white water rafting courses

(we were on the more advanced

stage 4 course), 9,000sqm of

beautifully clear water to explore,

and the world's highest man-made

waterfall!

We began our day with a short

video presentation highlighting

what to expect and some important

safety information, which only

made a few of us more nervous!

Then it was time to put on a life

jacket, grab an oar and jump

into a 6 person inflatable boat

with a guide at the back to yell

instructions. After a few paddling

exercises around the lake to get

us in sync it was up and onto the

rapids!

It’s a 300 metre thrill through

pumping water! Very fast, very

wet and a whole lot of fun. After

a couple of trips down the rapids

it was time to increase the fun

by “riding into the rapids” which

basically means you up the

adrenaline and increase the water

intake. Most of our boats got flipped

at some stage during the activity,

throwing us into the river where

your only option is to lie on your

back and float down the rest of

the course.

The final option is a trip over the

man-made waterfall which looks

scary but is actually just like a big

thrilling log-flume ride.

Despite the nerves of a few staff the

afternoon was a great team building

exercise learning to support one

another, trust your fellow boatie,

follow instructions and have a good

laugh. We followed up our aqua

adventure with drinks and dinner

at the facility.

The star team didn’t have to worry about what to wear to the annual Christmas party, there was only one option ... togs!

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Travel log – All Points Camping.

Getting out and about inNew Zealand.

Our friends at All Points Camping Group have been out exploring New Zealand in their motorhomes, caravans and tents. We got them to kindly put together a list with some of their favourite spots!

Miranda Holiday Park.

Situated on the coast road to

Thames this park has everything

for a relaxing stop. The hot

mineral pool is perfect for ending

a day of travelling. The camp has

excellent facilities with considerable

investment in sustainable practises

and waste management. There

are campsites and cabins to suit

all needs, a pet friendly area and

activities for children.

Flat Hills Café & Tourist Park, Rangitikei.

This is a café/break stop for tourist

buses and is located on State

Highway One is the Northern

Rangitikei area. The rustic café has

a huge range of food and beverage

options and a large farm themed

outdoor area. There is also a maze

for those that want to get lost!

Nestled under the hills the tourist

park has cabins and camp sites.

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Travel log – All Points Camping.

Rotorua All Seasons Holiday Park.

We know that everyone will visit

Rotorua at some stage. This award

winning holiday park provides a

quiet location with the ultimate

in relaxation. Its location is close

to the town centre, reclaimed

wetlands and a great base for day

trips. It’s a perfect place to unwind

after an exhausting day exploring

the many attractions of the area.

Orchard View Camp, Kinloch.

Located about 16mins drive from central Taupo and close to Kinloch this

rural camp/homestay is fantastic location to rest up. Families and travellers

are made very welcome by hosts Christine & Clive Oakes (All Points

Camping members) at this private property which offers non power rural

camping sites. www.kinlochhomestay.co.nz

Kaupokonui Beach Camp, South Taranaki.

Situated just west of Manaia on

the South Taranaki surf highway

this coastal camp is highly

recommended. A great place to

try your hand at surfcasting, take

a relaxing walk along the beach

or chill in the stream. The modern

facilities are maintained to a high

standard.

Ashley Park Kiwi Holiday Park, Christchurch.

A quiet rural settling next to the

river, this holiday park in located

near Oxford in Canterbury on the

edge of our second biggest city.

Kayaking, bush walks and lots of

space for children make it the

perfect spot if you want to relax

but remain close to the bright

lights of town.

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What’s happening this summer in your neck of the woods.

What’s happening around New Zealand.

There are some great events happening around the country and here’s our pick of them!

March 2019

Ozzy Osbourne

NZ Tour

He’s on his farewell tour, for the

second time! So this might be your

last chance to see the legendary

Prince of Darkness. Ozzy will

celebrate more than five decades as

a performer (both as a solo artist and

as lead singer of Black Sabbath), plus

no doubt tell a few stories from this

rather interesting life. The 70 year old

has sold over 100 million albums,

been inducted into the Rock and

Roll Hall of Fame & of course made

a famous TV series with his family!

He plays Christchurch and Auckland

in March.

16/17 February 2019

South Island Motorhome & Caravan ShowAshburton Showgrounds

The Lions Club of Ashburton

became the custodians of this

event which has been running for

the past 15 years. The rural show

is a very popular event for trading

and promoting the RV lifestyle.

The 2019 show will see another

vibrant event with a greater range

of accessory sites, food options,

additional Motorhome & Caravan

exhibitors from Canterbury and many

private sellers. Camper Care has long

supported the show and will have

another stand this year, alongside our

friends at All Points Camping.

17 February 2019

Nelson Wine & Food FestivalRichmond, Nelson

This annual event is coordinated by

Rotarian's from the Rotary Club of

Richmond. It's all about local, over

the past 10 years they have raised

over $360,000 to build cycle paths

and BBQ shelters at Rabbit Island as

well as donating to many community

groups. Held at the Middle Earth

Winery on Bryant Road it features

all-day entertainment, fantastic food,

and award-winning wine and beer.

20 – 24 March 2019

Balloons Over WaikatoWaikato

This major event is iconic has been

on the annual calendar for folks in

the Waikato for the past 18 years.

The Event runs for five days in late

March at Innes Common, Hamilton

Lake and The University of Waikato

grounds, it’s New Zealand's premier

hot air balloon festival. It attracts

balloonists from all over New

Zealand and around the world,

who come to experience the fun

and demonstrate their skills in a

range of competitive activities.

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MIke Pero Motofest 20192-3 March, Hampton Downs.

Motofest.It's back!

Star Insurance will be sponsoring the

Legends Garage. Many motorcycle

riding legends and the bikes they

are riding will be publicly accessible

throughout the weekend. They will

also do demos twice a day over the

Motofest weekend. Public will also

have access to pit lane for the daily

warm up session where you will be

able to inhale the familiar fumes of

the bikes from the past.

In the afternoon the legends join

the Superbikes for the daily grid walk

– a crowd favourite. Look for Star

Insurance outside garages 17, 18, 19

and 20 then make your way up to

our lounge for a drink and bite to eat

with some of the Star staff.

Kiwi Moto GP star Simon Crafar

has been confirmed as the headline

act for the 2019 event alongside

Australian Moto GP and World

Superbikes identity Chris Vermeulen.

Invites for the Motofest will be going

out shortly and we’ll have photos

of the event in our next issue.

Contact your Key Account

Manager for more info.

Star Insurance Specialists is once

again a principal sponsor of the

Mike Pero Motofest event, being

held at Hampton Downs in March.

Last year over 50 brokers and

their families came and enjoyed

the motorbike racing and our

hospitality over the weekend

event. We’re excited to be

doing it again this year!

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You may be wondering why we’d

sponsor such an event. Esports

is huge around the world and is

growing incredibly fast in New

Zealand. This particular event has

a strong following with customers

that typically purchase one of our

Star Enthusiast products: Star Project

& Performance, Star Vintage, Star

Classic and Star Motorsport.

LPL’s Project Cars is the most

authentic, beautiful, intense, and

technically-advanced racing game

on the planet. Created by gamers,

tested by real racing drivers, it’s the

preferred choice of Esports pros.

This simulation racing eSports event

was a resounding success last year

when it attracted professional and

virtual motorsport racers, resulting in

strong viewership against real-world

motorsport events.

Weekly televised broadcasts will start

on Sky Sport on Thursday 28 March,

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Showing our commitment to Star Enthusiast owners.

We’re sponsoring Esport race cars.

If you love Esports, especially race cars, then you need to tune in to the

LPL Project Cars 2 NZ Championship from 28 March until 16 May 2019.

Star Insurance Specialists is the chief sponsor of this Let’s Play Live (LPL)

event, which we successfully sponsored last year too.

from 8pm -11pm NZDT, through to

16 May 2019. This will be followed by

8 highlight packages. We’ll capitalize

on other media coverage too.

Qualifying rounds are taking place

with players from Auckland to

Dunedin and 8 players will advance

to the finals.

If you’re an Esport fan or you’re really

curious about what it takes to run an

event like this, we’re hosting behind

the scenes studio tours at the world

class LPL studios at Auckland’s Sky

Tower. Even if you haven’t discovered

gaming yet, seeing all this high-

spec technology in one place, and

learning about something unique

like this, is quite the experience. So

if you want an inside view of where

the action takes place, talk to your

account manager about a private

access pass.

Esports fanatics love LPL, the home

of Esports in Australasia.

For more info visit www.letsplay.liveOur new racing logo lockup and on car graphics.

1 3I S S U E 2 7 F E B R U A R Y 2 0 1 9


The people behind the scenes.

Meet the team.

Nic Tyson The Advisers

New Plymouth

I started in insurance in 2013

working for a corporate brokerage

and joined The Advisers at the end

of last year. Initially I worked as a

trained Accountant for 7 years but

found I wanted a job where I could

proactively see the difference my

advice would have for clients and

their business. My current role here

at the Advisers is as a Commercial

Broker where I lead and work with

an amazing team of people whose

sole focus is to make sure our

clients are looked after and

provided the best possible advice.

In my spare time my fiancé and I are

currently planning for our wedding

in March which has surprisingly

been a lot of fun. I have a keen

passion for travel and experiencing

the world and over the past few

years have been snowboarding in

remote parts of Japan, seen the

sun rise in Gallipoli for the 100 year

ANZAC commemoration and surfed

crystal blue waves in Hawaii.

Pritika Devendra

Crombie Lockwood

Auckland

I have been in the insurance industry

for 12 years. I started of with IAG

Insurance and joined Crombie

Lockwood in 2016 as a Group

Broking Manager for Personal Lines.

I have a passion for looking after

people, whether they are clients

or my group of brokers. Coming

from underwriting to broking was

a challenge, but I love it now.

In my personal life, I spend time

with my 2 kids and hubby! I had

an amazing break during Christmas

and New Years in Fiji, where all

our family from across the world

got together for the first time in

20 years! It was so much fun just

spending time with everyone. This

year my family and I are excited

to be moving into our brand new

house. I’m a passionate baker,

it’s my way to des-stress and I love

feeding people.

Terence Chandra Accounts Team

Auckland

I’ve been at Star for close to a

year, after finishing my B.Com at

Auckland University where I majored

in Accounting and Commercial Law.

This is my first paid job, although

I’ve volunteered at some non-profit

organisations in the past.

I was born in Fiji but grew up in

Auckland. I’ve got a keen interest in

football which I hope to get more

into again this year. I enjoy the team

I work with here at Star Insurance,

although they all think I spend too

long doing my hair!

Alana Anderson

Kiwibike

New Plymouth

Kiwibike Insurance was my

introduction to the Insurance

industry when I started 7 years

ago. I’ve worked my way up to

the position of General Manager.

When asked what I enjoy about my

job, my answer is always the same.

–the variety and no two days are the

same. I enjoy a challenge and the

insurance industry provides this.

My fiancée and I are both full time

working parents with three children,

15, 13 and 3. We have recently sold

our house and are currently in the

market for a new one. To maintain

a level of sanity I enjoy walking

5ks a day and in October last year

successfully won a competitive 5k

walk in a local event. I won a spot

prize of a $1000 travel voucher at

prize giving so planning on a family

holiday to Rarotonga mid 2019.

Meet the Star team.

1 4 I S S U E 2 7 F E B R U A R Y 2 0 1 9


Simple to make and they taste so good they've got to be bad for you!

But hey – it's still summer. Put these infront of your guests and watch

them dissapear. These guilty little bad boys are easy to make.

Preparation Time: 10 min Cook Time: 30 min

Serves: 4

You will need:

8 rashers Swiss Deli Streaky Bacon

16 small fresh rosemary sprigs

16 Swiss Deli Kransky Sausages

2 tbsp. honey

Kranskysausagewrapped in bacon!

Method:

Step 1

Preheat the oven to 200°C/fan180°C/ gas 6. Using the back of a knife, stretch

the bacon rashers until double their length then cut in half. Place a rosemary

sprig on each small kransky sausage and wrap with half a rasher of bacon.

Step 2

Place in a roasting tin and cook for 10 minutes, then drizzle with the honey

and turn to coat.

Step 3

Cook for a further 10 minutes until sticky and golden brown.

Recipe and image: Swiss Deli

The Star Insurance team were on hand at the Ride Forever NZ Motorcycle show last November providing quotes and advice to the thousands of people who came through the show.

We’ll be on our bikes again in March as one of the principal

sponsors of the Mike Pero Motofest, being held for its second

year at Hampton Downs raceway. Look out for your invite to

our Star hospitality lounge!

On yabike!

1 5


Save The DateWinners

Competitionwinners.

Last issue we had some copies of the new book

“Kiwi As Toilets” to give away. The lucky winners are:

Val Turner – Hood Insurance Brokers, Auckland

Dennis Styles – Crombie Lockwood, Auckland

Carlene Moore – Willis Towers Watson, Christchurch

Kim Williams – Protekt Insurance, Auckland

The HUB discount card. The new Hub retail discount card

has just been produced and will be

distributed by your Key Account

Manager on their next visit. This card

is valid right through until January

2020 (so it’s not expiring right on

Christmas like the previous ones did!).

While JB HiFi are still happy to

supply great pricing to the insurance

industry they are no longer able

to give discount instore, therefore

you need to email them for pricing

on products you are interested in

purchasing. New on the card this

year is Give Plants, check out there

website next time you’re looking

for a present to send someone.

17/18 February 2019

– Ashburton Motorhome Show

2/3 March 2019

– Motofest, Hampton Downs

5/6/7 July 2019

– Christchurch Motorhome

& Caravan Show

Save the date.

I S S U E 2 7 F E B R U A R Y 2 0 1 9

The HUB card.

Call us: 0800 250 600

Find us online: starinsure.co.nz

Handling every aspect of our policies in-house is good for you and your clients.

We are experts at creating and

managing niche vehicle insurance

policies. We specialise in RVs

Motorcycles, Prestige, Vintage, Classic,

Project and European cars. We prefer

building solid relationships to create

custom policies for your clients.

But we also offer a self-serve option

through our advanced, secure Broker

portal system.

We’ve set the industry benchmark for

360 degree policy support because

everything we do happens on one floor

in our Auckland building. Not separate

buildings, or cities or even countries.

We outsource nothing, which means

we have an incredible wealth of

knowledge inside our four walls. 9.9/10

times the person you speak to has the

authority to make things happen.

Our underwriters sit next to the claims

and assessing teams, so we can provide

answers fast, often whilst you’re waiting

on the phone.

That kind of superior, full service

experience makes a huge difference

to our brokers. But more importantly,

it makes our brokers look like rock stars

to their clients. Any questions?

Email us: [email protected]

5-Star service happens when all services are under one roof.

Underwriting

Support

Account LiasionAssessing & Logistics

Claims

2019 thehub...20 years! it was so much fun just spending time with everyone. this year my family and...

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