2019 Volunteer Training

Why E Tickets

• Creates a better experience for our volunteers

• No lugging of ticket packages

• Selling more ticket packages

• Creates a better experience for our ticket buyers

• One stop shopping and printing

• Scan driver’s licences captures their name & address

• Make more money for the community

• Access to all of the packages by all of the volunteers

• A win/win for the environment

• No tickets and minimal paper usage

The Technology

• iPad & Moneris machine are specific to the

assigned volunteer, it does not allow more

than one volunteer to be logged in at a time

• Each iPad is paired with a Moneris pin pad

• The printer shared between 2 – 3 volunteers

• If you have to change the paper in the

printer, the paper feed comes from the

bottom of the unit

The Super 4X Combo - $150

100 Dreamhome tickets,

16 Truck & RV tickets,

12 Truck & Boat tickets,

8 Truck & Toys tickets,

4 Truck tickets,

4 Corvette tickets,

4 Harley Davidson tickets

The Super 4X Combo includes tickets on everything

EXCEPT the Showdown 50/50

New Package Available to Sell On-Park

➢ The Showdown 50/50 has preliminary draws held at 9:30 p.m. nightly at the

BMO Centre.

➢ The Showdown Final Draw will be held at 12:15 a.m. on July 15th, at the

Rotary Dream Home on Stampede Park.

➢ Each of the 10 preliminary draw winners will receive a prize package valued

around $1,000 (tickets to a future Calgary Stampede Evening Show, a

Western wear package).

➢ In the Showdown Final Draw, one ticket from the 10 preliminary winners will

be drawn with the winner taking home half of the total ticket sales (last year’s

winner took home over $850,000).

➢ Rotary Dream Home & Kinsmen Wheels prizes will be drawn at 4:00 p.m. on

Wednesday July 17th, upper level Big 4 Building, Stampede Park

Showdown 50/50

Rotary Sales Packages

4X Package – 148 tickets for $150

100 Dreamhome, 16 Truck & RV,

12 Truck & Boat, 8 Truck & Toys,

4 Truck, 4 Corvette, 4 Harley Davidson

Showdown 50/50

1 ticket for $10,

5 tickets for $25

25 tickets for $50

Rotary Dreamhome

1 ticket for $10

5 tickets for $25

25 tickets for $50

75 for $75

Ticket Packages

Kinsmen Sales Packages

4X Package – 148 tickets for $150

100 Dreamhome, 16 Truck & RV,

12 Truck & Boat, 8 Truck & Toys,

4 Truck, 4 Corvette, 4 Harley Davidson

Showdown 50/50

1 ticket for $10, 5 tickets for $25 & 25 tickets for $50

Rainbow Package – 120 tickets for $120

20 tickets on each of the six Kin Wheels draws

Individual Wheels Packages

Truck & RV, Truck & Boat, Truck & Toys,

Truck, Corvette, Harley Davidson

1 ticket for $10, 20 tickets for $25 & 100 tickets for $50

Rotary Dreamhome – worth $1,066,759

- 2 storey, 2,455 square foot house

- Located in Walden

- Furniture package included (Homes by AVI)

- Backyard Rainbow Play System (Blue Grass)

- Move in assistance (AMJ Campbell Calgary)

- Garage flooring (Rubberstone)

- Garage Carlift (Lift King)

- Real Estate services (Seller Direct Real Estate)

- 2 Interceptor electric bikes (Pedego Electric Bikes)

- PLUS $100,000 cash

Prize Packages

Truck & 5th Wheel – worth $203,000

- 2019 GMC Sierra 3500HD Crew Cab SLE 4X4 Dually

- 2019 Montana High Country 374FL 5th-Wheel Trailer

Truck & Boat – worth $156,293

- 2019 GMC Sierra 1500 Crew Cab AT4 4X4

- 2019 Manitou Aurora LE Pontoon Boat with Trailer

Truck & Toys – worth $96,576

- 2019 GMC Sierra 1500 Crew Cab Elevation 4X4

- 2019 Polaris Ranger XP1000 Side by Side with

Trailer

- 2019 Trail Tracker IV 26” Electric Bike

- 2019 Ridge Rider Electric Bike

Truck – worth $77,469

- 2019 GMC Sierra 1500 Crew Cab 4X4 Denali

Corvette - $74,229

- 2019 Chevrolet Corvette Stingray Coupe ILT

Harley Davidson – worth $55,814

- 2019 Harley Davidson

FLHXSE-CVO Street Glide Special

Stampede Showdown 50/50 – minimum $500,000

- 10 preliminary daily draws prior to the main draw

- One ticket from the 10 preliminary winners will be

drawn to win half the total cumulative jackpot.

Volunteer Expectations

• Sell tickets on some great prize packages

• Help the customer visualize the possibilities of winning

• Ambassador of the Stampede Lotteries and our service clubs

• Have fun, enjoy the experience,

• Be engaging, friendly, respectful and attentive to the Stampede customers

• Pass along information on what the service clubs support in the community

Volunteer No No’s

• Alcohol and/or cannabis consumption before or during shifts, is NOT PERMITTED

Things you should know

• Who can buy & win … as long as you are in Alberta when you purchase the ticket, you can win

• Purchasers DO NOT need a receipt to win.

• Raffle tickets cannot be sold to persons less than 18 years of age

• Lotteries in Canada & Alberta are tax free. Outside of Alberta, it is up to their home jurisdiction

• We CANNOT split packages between two customers (NEW THIS YEAR)

• You can have two names on the ticket but only one phone number & legally the first name is the

winner. The way you get two names on a ticket is to put name #1 in the “First Name” field and

name #2 in the “Last Name” field

• Do not turn your back on your iPad. Keep it in sight at all times.

• Plug in your iPad during slow times to ensure it’s fully charged when it gets busy.

• Store the iPad in the cool & shady locations, heat may cause the iPad to shut down.

Check In Procedure

• Volunteer reports to the respective office (Rotary/Kinsmen),

located in the lower level of the Big Four building,

suggested check in 30 minutes before your shift starts

• Shift Captain / Cashier marks the Volunteer as arrived

into SLIMS, records their booth & gives them their float

• Shift Captain / Cashier checks in the volunteer

into the new Selling (ticketless) Software

• Provides the Volunteer with a ID Card with a

• bar code in a lanyard & apron

• Count & confirm your float, get your lunch, use the

bathroom & leave to arrive at your booth on time

At the Booth• Volunteer gets to their selling location (assigned booth)

• Find the iPad assigned to you, if it is not on then turn it on

• Volunteer presses the “Menu” to find “Volunteer Login / Logout” button, tap the login button

• Scan your ID to open the program (or punch in your bar code number). The program will

automatically open to the sales screen for the respective service club

• Your name will appear in the top right

corner & your printer will print off a

small slip with your name on it to

confirm you are in the correct booth

• Click on the service club logo to begin.

• There will be a menu of all of the ticket packages you can sell

• Tap on the prize to further show the ticket numbers and prices.

• Tap on the plus sign to add

ticket or packages to the cart

• The purchase total will be

added in to top corner

Ticket Screens

There will be different menu for

each of the prizes with the

prices outlined.

Keep clicking the + to add more

tickets to the purchase.

When you’re done, tap the

“View Cart” button

Ticket Screens

• You will see a prompt asking if you would like any more tickets.

• This is your opportunity to ask if they would like to

purchase the new Showdown 50/50 tickets!

• When you’re finally done, show the cart

to the purchaser and confirm it’s

correct.

• The list of the tickets purchased is

showing as well as a total cost.

• You can click the “Back” button to go

back and make corrections if needed.

View Cart Screen

• You can manually input their information or you can tap

“Scan Drivers License” to go to the scan page.

• If they have purchased tickets on line in the past 3 years, you

can input a phone number or email and click “Lookup.” If their

information is in the system it will populate.

• Required information we need: is a full name & a phone

number, an email will allow us to send them a E-receipt for

the purchase & ticket numbers.

• You can also turn the iPad to the purchaser and ask them to

input their information if that would be quicker.

Purchaser Info Screen

Scanning the Driver’s license

• Speeds up data entry, eliminates errors in names and addresses

• Only information that would need manual entry would be phone number & email addresses

• If a buyer doesn’t feel comfortable presenting their driver’s license – NO PROBLEM – it is NOT

required and is ONLY provided as an option for convenience purposes

• Note where the iPad camera is and place the

bar in the camera field with the red line in the

middle and the bar filling the screen.

• Currently we can scan Alberta Driver’s licenses.

Out of province buyers or those without a

driver’s license will require manual entry.

• Show the completed screen to the purchaser & confirm it’s

correct.

• Then tap the “Pay” button to continue to the payment screen.

• At any time you can go back & make adjustments.

Joe

Smith4031234567

nicetohave@4environment.com

Purchaser Info Screen

• If purchaser is paying by credit or debit card, tap the

“Credit/Debit” button & the amount will automatically be

transferred to your Moneris pad.

• If purchaser is paying cash, tap the “Cash” button &

complete the cash transaction.

• Important Tip: When taking a debit/credit transaction,

hand the Moneris pin pad to the purchaser, have them

insert their card & complete the purchase. There is no

Moneris receipt printed.

• If you are doing a cash transaction, do not put the cash

away in your apron until the purchaser walks away.

Leave it on the counter until the transaction is done.

Payment Screen

• If purchaser gave an email address on the information

screen, an E-receipt for the transaction & ticket information

will have automatically been sent to their email. Invite them

to check their inbox.

• Ask if they want a printed receipt or is the E-receipt sufficient

• Wish them good luck in the draw(s) & thank them for their

purchase & for supporting the Kinsmen in the great work they

do for the community.

• NOTE : The system will NOT print a merchant copy so the

volunteers will not have any individual POS transaction slips

• Click “Start Again” to begin a new transaction.

Finishing the Purchase Transaction

Booth Check Out

• Volunteer must log out from the iPad

• The logout will create & send a “Sales report” back to the office

• Volunteer should connect the iPad to the charging cord at the end of their shift

• The Volunteer gathers up their cash, apron, ID card and returns to the respective sales office

• The Area Sales Managers can assist the Volunteer in preparation to close up

Sales Office Checkout

• Volunteer will need to separate their float & then sort their cash by denomination

• Volunteer presents their float, cash & lanyard to the Shift Captain/Cashiers

• Cashier marks the Volunteer as “Shift Ended” in SLIMS

• Cashier reconciles the Volunteer’s cash to the sales in the Ticketless Software

• Hopefully, the Volunteer has balanced

• System will generate a sign off slip for both the volunteer and the person checking out

• The Volunteer will sign the sales sheet and at that time is free to go

with the Rotary and Kinsmen appreciation

for a job well done!

Sales Tactics & Tips

• Start with “Would you like to buy tickets on everything or are you

looking for an individual prize?”

• If they say “everything” tell them about the Super 4X Combo.

• If they say an individual prize (Dream Home, Rainbow pack, etc.)

select that prize on your iPad

• Select the ticket package they want, mention the Showdown 50/50

• Make sure the buyer has all the tickets they want prior to going to

the cart.

We would like to make you aware of our

“AREA SALES MANAGERS”.

They are out there on the grounds to assist you “the Volunteer”.

If you are having issues with the technology look for these people.

It doesn’t matter if they are Rotarians or Kinsmen / Kinettes

we are there to help all of the volunteers.

We are in this together, as a team we are much stronger

& can accomplish much more.

On Grounds Support