20190930 wmda educational programme manual-final version · 5 after unfolding the navgation bar,...

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Manual Valid from October 2019

Educational. Expert led. E‐learning. education.wmda.info

WMDA/EBMT Educational Programme

Manual

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Table of Contents

Chapter 1: Course information

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Time schedule of the courses 2 Accessibility of the WMDA education website 2 Time required for completing a module 3 Module content 3 Evaluation 3

Chapter 2: How to use the WMDA education website

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Computer/ internet/ software requirements 4 Navigation 4 Personal account for the WMDA education website 6 Access to the course and modules 6 Study materials 7

Chapter 3: Grading method

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Module tests 8 Final exam 9 Preparation for final exam 9

Chapter 4: How to ask questions

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Content related questions 10 Other questions 10 FAQ (frequently asked questions) 10


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Chapter 1: Course information A project team of the WMDA Supporting Global Development pillar in collaboration with the EBMT, the WMDA office and international content experts prepared this educational programme (also known as Search Coordinator Certificate Programme). We hope and expect that this programme will be a useful and valuable addition to your knowledge and expertise and will be beneficial for your daily work.

Time schedule of the course

The project team determines the course time schedules for all courses each study year. This time schedule was sent to you by email in the confirmation of your registration and is also available at the WMDA education website.

The basic and advanced level courses consist of 9 modules and every module comprises 3 weeks. The programme is finished by a final exam. The accelerated version of the basic level course lasts approximately 5 months and every module comprises approximately 2 weeks.

The Donor Coordinator courses consist of 5 or 6 modules and is finished with an final exam. Each module lasts 3 weeks.

The Continuing education consist of 4 modules a year and are distributed over a calendar year.

For the actual time schedule of each course, please go to the WMDA education site (education.wmda.info). At the section ‘Courses’ at the bottom of the homepage you can the course click on the course you are following, like Donor Coordinator Programme or Search Coordinators Certificate Programme>Basic level/Advanced level/ Continuing Education. The next page that shows up will provide you the time schedule. You can also use the left side navigation (page 4).

Accessibility of WMDA education website

Every module will be open for 3 weeks during the regular length courses and for 2 weeks for the accelerated course. For the continuing education the modules will be open for 2‐3 months. During this period you can access the module documents at any time (24/7). The module will close 1 day


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before the start of the next module at 12:00 pm CET time. When you have finished the test of a module properly (see grading method in chapter 3) and you have completed the evaluation questionnaire, you will receive an enrolment key at the end of the evaluation for entering to the next module. Students following only selected modules or the Continuing Education course, will automatically be enrolled by the WMDA office. You will also receive a reminder email at the first day when the next module starts.

Time required for completing a module

We expect that you will spend at least 2 hours per module, but on average 3‐5 hours. However, this depends on your experience level and your understanding of the English language. We also want to encourage you to read the recommended literature or view the recommended videos, but this is not required to complete the tests. Be sure to alert your supervisor that you will need sufficient time to study.

Module content

The modules consist of an approximately 1 hour lecture accompanied by a hand out, a glossary, recommended literature and finishes with a multiple choice test. After you have completed the test, you need to fill out the evaluation survey. During the module, questions about the content can be asked through the question forum of each module on the WMDA education website (see chapter 4). For the continuing education, we also provide modules without lecture. These modules are based on online information and sources from external websites and include guidance, a multiple‐choice test and evaluation.

Evaluation

After studying a module and finishing the test, we will ask you to complete an evaluation questionnaire. This questionnaire is divided over 2 pages and all questions marked with a red asterisk should at least be answered before you can move on to the next page.

Your feedback is very valuable to us and will help us to improve the WMDA/EBMT Educational programme. We would like to get critical feedback on the content and quality of the modules. Obviously, your comments will be kept confidential.

Completion of the evaluation is mandatory to continue with the course. At the end of the evaluation questionnaire you will receive in the feedback your enrolment key for the next module. You have to save this key, because you cannot look it up again later. You will not receive an enrolment key in the Continuing Education modules.

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Chapter 2: How to use the WMDA education website

Computer/ internet/ software requirements

The WMDA education website works on every recent operating system of Windows, Linux or IOS. For safe access to the internet, be sure that your computer software is up to date. We recommend using Google Chrome as internet browser, because the education website is working quicker when using this browser. When the education website is slow, you can test if this is caused by your own internet speed. Go to http://www.speedtest.net/ and click on ‘begin test’. To view the lectures, you need to install Adobe Flash player for a proper presentation of the lectures. To view the pdf documents, Adobe Acrobat Reader is required. The WMDA education website might not work properly on tablets or other mobile devices, but you can download the Moodle app to access the content on these devices.

Navigation

You can use different navigation tools on the website. The most easiest is to unfold the left side navigation bar, by clicking on the 3 horizontal stripes at the top left corner of the black/grey bar (figure 1).


Click to unfold left side

Figure 1: Menu sign to unfold left side navigation bar and Log in link.

Click on ‘Log in’ to go to the login

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After unfolding the navgation bar, you see the menu shown in the left panel of figure 2, with all courses and course categories (Accreditation, Search Coordinators) we are offering on the website.

This menu will change when you log in to the website. You can either login by clicking on the ‘log in’ link on the top right corner in the black/grey bar (figure 1) or by clicking on the log in link in the left side navigation menu (last option in the list) (figure 2, left panel).

There is also a navigation panel in the top bar (figure 3) which includes the courses and course categories on the website.

Figure 2: Left side navigation bar. Left panel: without logging in; middle panel: after logging in; right panel: after logging in and within a module.

Figure 3: Top navigation bar.

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At the home page, you can find also the following sections:

‐ Site news: this section includes news messages from the WMDA office concerning the whole education website.

‐ Search your courses: search function to find your curse/module. ‐ My courses: This section includes all modules you have been enrolled in. ‐ Courses: This section includes all courses and course categories available on the WMDA

education website. ‐ Available courses: All courses available on the WMDA education website.

The sections ‘Site news’, ‘Search your courses’ and ‘My courses’ are only visible after you logged into the website.

Personal account for the WMDA education website

The administrator of the WMDA education website will create an account for you to access the WMDA education website. When your account has been created, you will receive an email with your username and password. This temporary password should be changed when you log in the first time on the WMDA education website.

You can add additional information to your account/profile, like a picture of yourself (not required).

Please follow the next steps if you would like to add information:. 1) Log in to the WMDA education website: http://education.wmda.info/login/index.php 2) At the right top of the home page you see your name and picture/avatar. 3) Click on your name and a menu (figure 4) will unfold. Click on ‘profile’ (second option). 4) On the profile page you see on the left a block with user details. Click in this block on ‘edit

profile’. 5) Here you can add additional information about yourself at the different sections as well as a

picture of yourself.

Access to the course/modules

To access the courses you are following you first have to log in to the WMDA education website. http://education.wmda.info/login/index.php or go to http://education.wmda.info/ and you can find a link to login at the top right corner or at the bottom in the left side navigation (figure 1 and 2).

Please follow the next steps to access your course and the first module:

Figure 4: Personal menu of user account, including profile page, grades overview and preferences.

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1) Unfold the left side navigation (figure 1). In the top part, within the section ‘My courses’ you find the modules you have been enrolled in (figure 2, middle panel). Click on the module to access the content of the module.

2) Another option: At the home page of the WMDA education website, you can find at the bottom of the page different course categories which are all courses available on the education website. Above this section, you can also find the courses in which you have been added/enrolled at the section ‘My courses’.

For entering the next modules, you have to enrol yourself first to the course by following the next steps:

1) Login the WMDA education website. 2) Unfold the left side navigation and click on the course (e.g. Donor Coordinators for the donor

coordinator courses) or course level (for the search coordinator programme) that you are following. (You might need to unfold the left side navigation by clicking on the 3 horizontal stripes at the top left corner of the black/grey top bar (figure 1)).

3) On the next page, scroll down to all modules and click on the module you need to enrol yourself into.

4) On the next page, enter your enrolment key in the box in the section self enrolment (student) and click on the ‘Enrol me’ button. The enrolment key was provided at the end of the evaluation questionnaire from the previous module.

5) Your will receive a confirmation email if your enrolment was successful.

Study material

The study materials consist of a lecture that is hosted through YouTube, and related documents like a glossary with term and definitions and a handout file of the lecture slides.

The lecture will open in a YouTube screen within our WMDA education website. To view the lecture you need Adobe Flash player installed on your computer. For countries that do not support YouTube, we can provide the lecture files in an alternative manner. We recommend that you take notes when the lecturer presents the material.

The glossary and handout files are both pdf files. You need to install Adobe Acrobat reader or a comparable programme to view these documents properly. The purpose of the handout files is to help you understand and complement the lectures. These files do not include all information presented during the lecture and therefore you cannot read the handout files instead of watching the lectures.

The recommended literature can comprise both links to movies or pdf files with literature.

For the test and evaluation of a module, a questionnaire page will open with the questions. The test only includes multiple choice questions in most of the courses. The continuing education tests might include also assignments with open questions. The evaluation includes also open questions.

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Chapter 3: Grading method

Module tests

After studying the materials for a module, you have to complete the test on this topic. The test consists of approximately 10‐15 multiple choice questions about the lecture and the recommended literature. A minimum score of 80% is required to successfully finish the module. You have 3 attempts to complete the test and the highest score will count. Once you have started with the test, there is no time limit in which the test should be completed. However, the test should be successfully completed before the start date of the next module.

When you fail to complete the test in time, you should notify the education manager with the reason why you were not able to complete the test in time. We have the following rules for getting extended access to the test:

First time too late: You will get extended access to the test. Second + third time too late: You have to pay 50 euros administration costs to get extended

access. Also your supervisor will be notified. Fourth time too late: You will be excluded from the course.

Exceptions from these rules can be made when we receive a valid reason for the delay which is also confirmed by your supervisor.

The right answers will become visible for reviewing after the module is closed. The review link of each attempt of the test can be found in the summary of previous attempts table, which becomes visible when you click on the link of the test of each module.

In Summary: Test consist of 10‐15 multiple choice questions, only one answer is correct 80% of the questions should be answered correctly to pass the module 3 attempts to complete the test; highest grade will count No time limit to complete the test when started


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Final exam

The basic and advanced level and donor coordinator courses are finished with a final exam. These exams consist of in total 45 multiple choice questions, 5 questions for each of the 9 modules for the basic and advanced level courses. For the donor coordinator courses, the final exam consist of 25‐30 multiple choice questions. You are allowed to use the course materials, like handout files during the exam.

For the basic level course and the donor coordinator courses, the exam consist of one part. To pass a minimum score of 75% is required. You have 3 attempts to complete the exam and the highest score will count. Once you start an attempt of the exam, you have 60 minutes to complete it.

For the advanced level course, the exam consists of two parts: the first part is more theoretically (30 questions) and the second part includes practical skills using online webtools for search (15 questions). To pass, a minimum score of 75% is required for each part. You have 3 attempts to complete each part of the exam and the highest score will count. Once you start an attempt of the exam, you have 45 minutes to complete part one and 120 minutes to complete part two.

The final exam is only open for 36 hours, starting at 12:00 AM (Central European Time) on the date of the final exam. If you fail to successfully finish the final exam, you may take the exam a second time at a later date. A repeat‐examination will be planned in August/ September for those students who were not able to take the final exam on the original date or for students who did not pass the first final exam. When you have successfully completed the final exam, you will receive a certificate and this certificate might also give access to the next level of the WMDA/EBMT Educational programme.

In Summary: Test consists of 25‐30 (donor coordinator courses) or 45 (basic and advanced level) multiple

choice questions; 5 questions for each module 75% of questions should be answered correctly to pass the course 3 attempts (per part for advanced level) to complete the final exam; highest grade will count Basic level + Donor coordinator courses: 60 minutes to complete an attempt Advanced level: 45 minutes to complete an attempt of part one and 120 minutes to complete

an attempt of part two Re‐examination will be planned in August/ September or by appointment Certificate might give access to the next level of the WMDA/EBMT Educational programme

Preparation for final exam

The final exam consists of multiple choice questions comparable with the module tests. We advise you to study the handout files from the lectures, your notes, and the glossary. Also look at the questions from the tests and especially at those questions you answered incorrectly before by using the review link in the summary of your previous attempts table. This table is shown when you click on the test in the course materials section. This should be sufficient to complete the final exam. Also questions can be asked about the recommended literature.

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Chapter 4: How to ask questions

We have divided questions into two categories: content related questions and general questions about the WMDA education website and course.

Content‐related questions

Content‐related questions about one of the modules can be asked through the question forum of a specific module on the education website. Please first check if someone else has already submitted the same question at this forum. The forum will be checked regularly for questions and we will ask experts to answer the questions. The answers will be submitted to the forum as well. By using this forum for content‐related questions and answers, every student can benefit from this information and one can learn from the questions of each other.

Other questions

If you have any other questions about the course in general or about the education website, please first check if your question was already answered in the frequently asked questions (FAQ) in the next section of this manual. Otherwise you can send an email to [email protected]. We will provide an answer as soon as possible.

FAQ

1) I forgot my password for the WMDA education website. How can I get access again? Answer: go to the login page of the WMDA education website and click on 'forgotten your username or password? '. To reset your password, submit your username or your email address on the next page. If we can find you in the database, an email will be sent to your email address, with instructions on how to get access again.


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2) I forgot my username. How can I get access again? Answer: go to the login page of the WMDA education website and click on 'forgotten your username or password? '. To reset your username, submit your email address on the next page. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. However, all usernames have a similar format: first letter of firstname.last name. If your last name consists of more then one word, the words are connected with an underscore (_). For example the username of John Smith will be j.smith and the username of John van der Boom will be j.van_der_boom.

3) When can I access the study material on the WMDA education website? Answer: The WMDA education website is open 24/7. Module test and evaluation are open for 3 weeks (accelerated version for 2 weeks; continuing education for 2‐3 months). After enrolment, you can access the study materials of a module for 1 year.

4) Where can I find the time schedule of the course?

Answer: For the actual time schedule of this course year, please go to the WMDA education site (education.wmda.info) and unfold the left side navigation (figure 1). Click on the course you are following to access the main page of the course which also includes the time schedule.

5) How much time do I need to complete a module?

Answer: We expect that you will spend at least two hours per module, but on average 3‐5 hours. However, this depends on your experience level and your understanding of the English language. We also want to encourage you to read the recommended literature, but this is not required to complete the tests.

6) I cannot view the lecture?

Answer: all the lectures are hosted through YouTube, which is accessible for most countries. If you experience any problems, please first check the general computer and internet requirements for using the education website (Chapter 2). In case of persisting problems, please send an email to [email protected] and describe your problem in as much detail as possible.

7) I cannot open certain documents. Answer: please make sure that your Adobe Acrobat reader or a comparable programme is up to date. If you still experience any problems, please contact [email protected] and we will look for a solution.

8) I have not enough time to finish the module before it closes. Can I get extra time? Answer: in exceptional cases we can give prolonged access to a module to finish it a little later and then continue with the course. Please send an email to [email protected] with the reason for delay and an estimation of how much extra time you require to finish the module.

9) I did not completed the test before closure of the module. Can I get extended access? Answer: If you failed to complete the test before closure of the module, please send an email to [email protected] with the reason why you failed to complete the test in time. When it is the first time you are too late, we will give you extended access. When you are too late for the 2nd or 3rd time, you have to pay 50 euros administration costs to get extended access. If you failed to complete the test in time for the fourth time, we will exclude you from the course.

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Exceptions from these rules can be made when we receive a valid reason for the delay which is also confirmed by your supervisor.

10) How should I prepare for a test? Answer: When you have listened to the lecture and have studied the handouts and glossary of a certain module you should be able to complete the test.

11) What is my final grade for a test/ the final exam?

Answer: For every test, you will have 3 attempts to complete it. The highest grade will count. It is not necessary to use all these 3 attempts.

12) I was not able to complete the test of the module according the grading method (grade 8 or higher) within the three attempts. Is there a possibility to try the test again and to continue with the course? Answer: please send an email to [email protected]. We will determine per individual if we will provide you extra attempts for the test. Also mention in your email if difficulties in understanding the English language is the cause of your problems.

13) I am not available to make the finale exam on the scheduled day. Is it possible to take it later? Answer: we will always schedule a re‐examination in September. Please send an email to [email protected] to notify us of your absence together with the reason and we will contact you when a re‐examination is scheduled.

14) How should I prepare for the final exam? Answer: We advise you to study the handout files from the lectures, your notes, and the glossary again. Also look at the questions from the tests and especially at those questions you answered incorrectly before. This should be sufficient to complete the final exam. For more details, see page 9 of this manual.

15) l was not able to successfully complete the final exam (grade 7.5 or higher) within the three attempts. Is there a possibility to re‐attempt the final exam and pass the course after all? Answer: we will schedule a repeat‐examination for the final exam in August/ September for those students who were not available to make the scheduled final exam and for students who did not pass the final exam. If you did not pass the final exam, we will contact you with the details for the re‐examination.

16) l do not have time anymore to complete the course. Can I get a refund? Answer: unfortunately, it is not possible to give you a refund after you have received access to the course. Please send an email to [email protected] with the reason that you can no longer complete the course and we will determine the possibilities.

17) I passed the final exam. When will I receive my certificate?

Answer: We will send the certificates by regular mail to your attention. We will start creating the certificates after the second attempt of the final exam. In general, they will be send out in September.

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20190930 wmda educational programme manual-final version · 5 after unfolding the navgation bar,...

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