2.02 Reading/Comprehension 2.02 Reading/Comprehension skillsskills

Read to AchieveRead to Achieve

Why is reading Why is reading important?important?

Why is it important at Why is it important at the work place?the work place?

Benefits of reading for Benefits of reading for comprehension comprehension

1.) Improves job performance/productivity1.) Improves job performance/productivity Communicating clearly in written form is the best way to Communicating clearly in written form is the best way to

communicate on the jobcommunicate on the job

2.) Helps save time/money2.) Helps save time/money

3.) Improves safety 3.) Improves safety

Effective reading skills Effective reading skills

Read with purpose.Read with purpose. Before you read, know why your reading something Before you read, know why your reading something

the you can focus on the information you need to the you can focus on the information you need to know.know.

Browse material before reading.Browse material before reading. a.) 1st paragrapha.) 1st paragraph

b.) headingsb.) headings

c.) Illustrationsc.) Illustrations

d.) Last paragraphd.) Last paragraph

Effective reading skills Effective reading skills

Read for meaning.Read for meaning. Concentrate do not let your mind wonder.Concentrate do not let your mind wonder. Organize and outline the main ideas in your Organize and outline the main ideas in your

mind or on paper. It can help you to better mind or on paper. It can help you to better understand the messageunderstand the message

Improve vocabulary.Improve vocabulary. Improves your comprehensionImproves your comprehension

Written Communication Skills in Written Communication Skills in the Work Placethe Work Place

Key TermKey Term Business LetterBusiness Letter MemoMemo EmailEmail

Business LetterBusiness Letter

Are more formal then personal lettersAre more formal then personal letters Every business letter contains certain partsEvery business letter contains certain parts You should keep a copy of every business You should keep a copy of every business

letter you write. (Very Important)letter you write. (Very Important)

Parts of A Business LetterParts of A Business Letter

Return AddressReturn Address Tell where the letter came Tell where the letter came

fromfrom

DateDate Tells reader when it was Tells reader when it was

writtenwritten

Inside AddressInside Address Person who wrote the Person who wrote the

letters addressletters address

SalutationSalutation greetinggreeting

BodyBody Contains the messageContains the message

Complimentary CloseComplimentary Close Formally ends the Formally ends the

messagemessage

Signature, Printed Name Signature, Printed Name and Business Titleand Business Title

Follows CC. NO PENICLSFollows CC. NO PENICLS

Reference InitialsReference Initials Identify the writer of the Identify the writer of the

letter and the typistletter and the typist

Types of Business LetterTypes of Business Letter

RequestRequest Main purpose is to ask somethingMain purpose is to ask something Major points:Major points:

• Introduce your requestIntroduce your request• Include necessary detailsInclude necessary details• State clearly the actions you want the reader to State clearly the actions you want the reader to

take.take.

Types of Business LetterTypes of Business Letter

Good News Letters or NeutralGood News Letters or Neutral Something pleasant or not controversialSomething pleasant or not controversial Major points:Major points:

• States news or the main ideaStates news or the main idea• Explain and details that relate to itExplain and details that relate to it• End letter on a friendly note.End letter on a friendly note.

Types of Business LetterTypes of Business Letter

Bad NewsBad News Usually has bad newsUsually has bad news Major points:Major points:

• Say something positive that interest the reader, yet Say something positive that interest the reader, yet relates to bad newsrelates to bad news

• Explain why the request cannot be grantedExplain why the request cannot be granted• Offer CONSTRUCTIVE suggestionsOffer CONSTRUCTIVE suggestions• End the letter on a friendly noteEnd the letter on a friendly note

MemoMemo

When sending a written message to When sending a written message to someone at worksomeone at work

Short for the word memorandumShort for the word memorandum Are more informal then business lettersAre more informal then business letters

Usually shortUsually short Fast and easy to writeFast and easy to write

Parts of a MemoParts of a Memo

DATEDATE Date the letter was Date the letter was

writtenwritten

TOTO Name of the person or Name of the person or

department you are department you are sending the letter to.sending the letter to.

FROMFROM Name of the person Name of the person

who sent the letterwho sent the letter

SUBJECTSUBJECT After this heading, After this heading,

briefly sate the briefly sate the purpose of the memopurpose of the memo

BODYBODY Contains the messageContains the message

MemoMemo What other types of What other types of

message do memos look message do memos look like?like?

AN ELECTRONIC AN ELECTRONIC MESSAGEMESSAGE

(EMAIL MESSAGE)(EMAIL MESSAGE) Email message because Email message because

both contain the same both contain the same parts. parts.

Both are usually briefBoth are usually brief

Both should contain correct Both should contain correct grammar, spelling, and grammar, spelling, and punctuation rules.punctuation rules.

EssayEssay

IntroductionIntroduction BodyBody ConclusionConclusion

Use communication technologyUse communication technology

Computers Computers EmailEmail Voice mailVoice mail Cell phonesCell phones Text messagingText messaging Walkie talkiesWalkie talkies Headsets/voice recognitionHeadsets/voice recognition Teleconferencing/video conferencingTeleconferencing/video conferencing

Conflict Conflict

Define the problemDefine the problem Suggest possible solutionsSuggest possible solutions Evaluate the possible solutionsEvaluate the possible solutions CompromiseCompromise Seek mediation/arbitration if the conflict Seek mediation/arbitration if the conflict

cannot be resolvedcannot be resolved