2.02 Reading/Comprehension 2.02 Reading/Comprehension skillsskills
Read to AchieveRead to Achieve
Why is reading Why is reading important?important?
Why is it important at Why is it important at the work place?the work place?
Benefits of reading for Benefits of reading for comprehension comprehension
1.) Improves job performance/productivity1.) Improves job performance/productivity Communicating clearly in written form is the best way to Communicating clearly in written form is the best way to
communicate on the jobcommunicate on the job
2.) Helps save time/money2.) Helps save time/money
3.) Improves safety 3.) Improves safety
Effective reading skills Effective reading skills
Read with purpose.Read with purpose. Before you read, know why your reading something Before you read, know why your reading something
the you can focus on the information you need to the you can focus on the information you need to know.know.
Browse material before reading.Browse material before reading. a.) 1st paragrapha.) 1st paragraph
b.) headingsb.) headings
c.) Illustrationsc.) Illustrations
d.) Last paragraphd.) Last paragraph
Effective reading skills Effective reading skills
Read for meaning.Read for meaning. Concentrate do not let your mind wonder.Concentrate do not let your mind wonder. Organize and outline the main ideas in your Organize and outline the main ideas in your
mind or on paper. It can help you to better mind or on paper. It can help you to better understand the messageunderstand the message
Improve vocabulary.Improve vocabulary. Improves your comprehensionImproves your comprehension
Written Communication Skills in Written Communication Skills in the Work Placethe Work Place
Key TermKey Term Business LetterBusiness Letter MemoMemo EmailEmail
Business LetterBusiness Letter
Are more formal then personal lettersAre more formal then personal letters Every business letter contains certain partsEvery business letter contains certain parts You should keep a copy of every business You should keep a copy of every business
letter you write. (Very Important)letter you write. (Very Important)
Parts of A Business LetterParts of A Business Letter
Return AddressReturn Address Tell where the letter came Tell where the letter came
fromfrom
DateDate Tells reader when it was Tells reader when it was
writtenwritten
Inside AddressInside Address Person who wrote the Person who wrote the
letters addressletters address
SalutationSalutation greetinggreeting
BodyBody Contains the messageContains the message
Complimentary CloseComplimentary Close Formally ends the Formally ends the
messagemessage
Signature, Printed Name Signature, Printed Name and Business Titleand Business Title
Follows CC. NO PENICLSFollows CC. NO PENICLS
Reference InitialsReference Initials Identify the writer of the Identify the writer of the
letter and the typistletter and the typist
Types of Business LetterTypes of Business Letter
RequestRequest Main purpose is to ask somethingMain purpose is to ask something Major points:Major points:
• Introduce your requestIntroduce your request• Include necessary detailsInclude necessary details• State clearly the actions you want the reader to State clearly the actions you want the reader to
take.take.
Types of Business LetterTypes of Business Letter
Good News Letters or NeutralGood News Letters or Neutral Something pleasant or not controversialSomething pleasant or not controversial Major points:Major points:
• States news or the main ideaStates news or the main idea• Explain and details that relate to itExplain and details that relate to it• End letter on a friendly note.End letter on a friendly note.
Types of Business LetterTypes of Business Letter
Bad NewsBad News Usually has bad newsUsually has bad news Major points:Major points:
• Say something positive that interest the reader, yet Say something positive that interest the reader, yet relates to bad newsrelates to bad news
• Explain why the request cannot be grantedExplain why the request cannot be granted• Offer CONSTRUCTIVE suggestionsOffer CONSTRUCTIVE suggestions• End the letter on a friendly noteEnd the letter on a friendly note
MemoMemo
When sending a written message to When sending a written message to someone at worksomeone at work
Short for the word memorandumShort for the word memorandum Are more informal then business lettersAre more informal then business letters
Usually shortUsually short Fast and easy to writeFast and easy to write
Parts of a MemoParts of a Memo
DATEDATE Date the letter was Date the letter was
writtenwritten
TOTO Name of the person or Name of the person or
department you are department you are sending the letter to.sending the letter to.
FROMFROM Name of the person Name of the person
who sent the letterwho sent the letter
SUBJECTSUBJECT After this heading, After this heading,
briefly sate the briefly sate the purpose of the memopurpose of the memo
BODYBODY Contains the messageContains the message
MemoMemo What other types of What other types of
message do memos look message do memos look like?like?
AN ELECTRONIC AN ELECTRONIC MESSAGEMESSAGE
(EMAIL MESSAGE)(EMAIL MESSAGE) Email message because Email message because
both contain the same both contain the same parts. parts.
Both are usually briefBoth are usually brief
Both should contain correct Both should contain correct grammar, spelling, and grammar, spelling, and punctuation rules.punctuation rules.
EssayEssay
IntroductionIntroduction BodyBody ConclusionConclusion
Use communication technologyUse communication technology
Computers Computers EmailEmail Voice mailVoice mail Cell phonesCell phones Text messagingText messaging Walkie talkiesWalkie talkies Headsets/voice recognitionHeadsets/voice recognition Teleconferencing/video conferencingTeleconferencing/video conferencing
Conflict Conflict
Define the problemDefine the problem Suggest possible solutionsSuggest possible solutions Evaluate the possible solutionsEvaluate the possible solutions CompromiseCompromise Seek mediation/arbitration if the conflict Seek mediation/arbitration if the conflict
cannot be resolvedcannot be resolved