2.09 hr management 1
TRANSCRIPT
Indian Perspective – HR Management
Real estate and construction is key employer of human resources in India, second only to the agricultural sector
The incremental workforce requirement is around four million people per year over the next few years
The industry is set to face a challenge in terms of sourcing, training and retaining manpower.
Following are some of the human resource management practices followed in India for managing average size real estate construction project
Builder site staff includes project manager, senior engineers, jrengineers, supervisors, store in charge, store keepers.
Apart from salary, builder staff is paid incentive and bonus. If some site staff does exceedingly well , PM / Director recommend better increment. Bonus and increment are fixed but some time project staff can negotiate
Some of the builder’s site staff is temporarily hired for the specific project though on builder pay roll. At the end of project if builder want to retain staff , staff is shifted to other site or else staff in told few days in advance to look for other opportunity
Contractors have engineer / foreman who mange technicians (carpenter, electricians ) and unskilled staff
Builder’s project staff oversees contractor’s work force but not directly involved in their management
Following are some of the skill gaps identified in Indian construction and real estate sectors
Project Manager (of 3 to 4 years experience)
Inadequate project management skills
Inadequate knowledge of planning and scheduling software
Difficulty in controlling time overrun and cost overrun
Lack of communication and team building skills
Engineers / Supervisors
Civil engineers hired for this role usually do not have sufficient ability to develop and comply with a practice oriented approach
Lack of project coordination skills
Lack of communication and team management skills
Incomplete knowledge of tendering processes
Insufficient writing skills in English and documentation skills
Incomplete understanding of risks associated with a project such as time/cost over-runs as well as legal aspects
Skilled Workmen
Inadequate scientific knowledge of construction specific areas - such as lining, levelling, and finishing skills in carpentry
Availability of these personnel is an issue – it may be necessary to depend on migratory workers
Inadequate ability to understand instructions of supervisors /engineers.
Unskilled Workmen
Very little safety orientation
Inadequate workplace skills like discipline, cleanliness, etc.
Inability to follow simple instructions
Low job loyalty - very prone to leaving one construction company and joining another
People Management Best Practices Are Very Important To Deal With These Challenges.
Project Human Resource Management includes tools for
team development and approaches for managing team
performance and group dynamics. Managing and leading
project team includes influencing project team and
cultivation professional and ethical behaviour.
Project Human Resource Management
Project Human Resource Management
Group9. Project Human Resource
Management
Initiating
Planning9.1 Plan Human Resource
Management
Executing
9.2 Acquire Project Team
9.3 Develop Project Team
9.4 Manage Project Team
Monitoring &
Controlling
Closing
Human resource planning involves identifying, documenting and assigning project roles, responsibilities and relationships. It includes:
Project organization charts: Graphic display of reporting relationships.
Roles and responsibilities: Role, Authority, Responsibility , Competency
Staffing management plan
Staff acquisition
Resource calendars
Staff release plan
Training need
Recognition and rewards system.
Compliance & safety
9.1 Plan Human Resource Management
9.1 Plan Human Resource Management
Inputs
1. Activity Resource Requirements2. Project Management Plan3. Enterprise Environmental Factors4. Organizational Process Assets
T & T
1. Project Organization Charts2. Networking With Human Resources Providers3. Organization theory4. Expert Judgment5. Meetings
Outputs 1. Human Resource Management Plan
Key points
Create OBS (organizational breakdown structure) which displays departments, unit or teams and can show what work they are responsible for.
Project Organization Charts
To make sure every work package in WBS has an unambiguous owner. Responsibility assignment matrix (RAM) is the primary tool used to display information about roles responsibilities.
Matrix- based charts : RACI (responsible, accountable, consult and inform) is a useful tool when team consists of internal and external resources in order to ensure clear divisions of roles and expectation
Provides information on how people, teams, and organizations behave Example : Maslow’s Hierarchy of Needs, Herzberg’s Motivation-Hygiene Theory
Organizational Theory
Project in charge uses following powers to implement human resource management plan
Formal or Legitimate power
Reward power
Coercive or Punishment or Penalty power
Expert power
Referent power
Staff acquisition is getting the right people assigned to the project. Failure to do so in a timely manner may affect schedules, costs, risks, quality and ultimately customer satisfaction.
Following techniques are used for acquiring project team Pre-assignment from existing projects New acquisition from job market Negotiation with contractors Virtual teams for specialised skills
9.2 Acquire Project Team
Outputs Project Staff Assignments : Documentation of the assignment
of people to the project team.
Resource Calendars : Time periods when people are available to work on the project.
Acquire Project Team
This process is aimed at improving the competencies, interactions among team members and the overall team environment to improve project performance.
Improving the ability of team members to contribute as individuals.
Improving trust & cohesiveness among team members
Improving the ability of the team to function effectively
Following tools can be used to achieve above objectives
Interpersonal skills training (on the job / off site)
Team-building activities
Ground rules
Recognition & rewards
Personnel assessment tools
9.3 Develop Project Team
Managing the team involves tracking team performance, providing feedback, resolving issues and coordinating changes.
Important project management skills for managing the team include communication, negotiation, conflict management and leadership.
9.4 Manage Project Team
Seven major sources of conflict in the project environment. In descending order of importance or likelihood, they are:
1. Schedule
2. Priorities
3. Resources
4. Technical opinions
5. Administrative procedures
6. Cost
7. Personalities
09 HR Management : Managing People On Project