218b area and division governor training maintaining strong clubs
TRANSCRIPT
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218B
Area and Division Governor Training
MaintainingStrong Clubs
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Identify the district’s mission
Mission-oriented service
Reasons area and division governors succeed
Common customer service challenges
Conduct effective club visits
Keys to continued success and communication
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Session Objectives
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Conducting effective club visits.
Following up with club officers on administrative activities.
Maintaining year-round involvement with each club.
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The District Mission
Area governors can help by
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The District Mission
Coaching area governors on conducting effective club visits.
Listen to feedback.
Supporting the area governor’s year-round involvement with clubs.
Division governors can help by
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The Focus
The most important responsibility: ensuring each club is a Distinguished Club.
Clubs achieving the club mission have three things in common:
Help clubs achieve the club mission
1. Excellence in educational programming
2. Strong membership
3. Focus on Distinguished Club goals
Successful clubs move members through TI Communication and Leadership tracks.
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Mission-oriented Service
At the district level and at the club level,
every interaction has an impact on
whether members leave or stay in a club,
whether clubs grow or decline.
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Mission-focused and Service-oriented
Customers of districts, divisions and areas
Our organization’s purpose
Reasons division and area governors succeed
Areas of success
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Common Customer Service Challenges
Not understanding roles or communicating poorly.
Not understanding corporate club culture.
One size does not fit all.
Training programs not providing value.
Club visits and deadlines are not meaningful.
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An Attitude of Respect
Respect the unique character of each club.
Respect club officers.
Commit to encourage, support and serve clubs and club officers.
Area governors serve clubs and clubs serve members.
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Area Governor Visits
Visit each club at least twice a year.
Ensure that every club is achieving their goals.
Complete Area Governor’s Club Visit Report.
Conduct effective club visits
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Area Governor Visits
Section 1: Distinguished Club Program/Membership
Area Governor’s Club Visit Report
Educational goals Membership goals Officers trained
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Area Governor Visits
Section 2: Club Quality Standards
Area Governor’s Club Visit Report
Club meeting Guests Recognition New members Club officers
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Area Governor Visits
Section 3: Area Governor Comments
Area Governor’s Club Visit Report
Future leadership roles
The club’s strengths
Areas needing attention
Recommendations for action
Provide support
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Contact club president. Establish and build rapport. Request program time in advance. Ask what will be featured at the meeting. Check submission of membership dues. Be familiar with the names of club officers. Ask if the club needs help or has any concerns Ask the club president to schedule some time
after the meeting.13
How to Make an Effective Club VisitPreparing
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How to Make an Effective Club Visit
Dress appropriately for the occasion.
Give yourself a generous allowance of time.
Wear your name badge and Toastmasters pin.
The visitBefore the meeting
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How to Make an Effective Club Visit
Stick to your allotted time. Briefly review the club mission with members. Motivate and inform. If you give a speech, make it a manual speech. Listen actively. Use the Area Governor’s Club Visit Report Look for future leaders. Publicize programs.
The visitDuring the meeting
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How to Make an Effective Club Visit
Meet with the executive committee. Review:
The visitAfter the meeting
Progress made in Distinguished Club Program The Club Success Plan
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How to Make an Effective Club Visit
Submit Area Governor’s Club Visit Report online at w ww.toastmasters.org/members
Follow up on any questions, needs or concerns.
Keep in touch with the club president.
The visitAfter the visit
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Keys to Continued Success and Communicating
Beyond the club visit: Communicate regularly through phone calls
and email.
Make additional visits.
Distribute area communications.
Be present at club officer installations.
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Closing
Case Studies