24 questions for better business relationship management
TRANSCRIPT
Questions for Better Business
Relationship Management
24
hello!
We are
Ving!
We are here because we want to make your life easier!You can find us at @vingapp
LEAD PROSPECT CLIENT
Your customers can enter the process anywhere!
“The buyer’s journey is not really a linear
path anymore. It’s more about being ready
with the content that prospects need when
they are making a decision.
Dillon Allie, VP of Client Services, HDMZ
What questions are your buyers ready for?
▸ FIRST CONTACT▸ SECOND CONTACT▸ THIRD & FUTURE CONTACTS
No matter what phase your buyer is in you’re ready with these questions.
FIRST CONTACT
1. What is your name?2. What is your email? 3. What is your industry?4. What is your current role?5. What is your preferred method of contact?6. What problems do you wish to solve?
SECOND CONTACT
7. What is your company size?8. What is your company name?9. What is your interest level in our product?10. What are you looking forward to in the next quarter? 11. What are some of your company goals? 12. What are some of your product/service goals?13. How did you find our product/service?
THIRD/FUTURE
CONTACTS
14. When do you anticipate needing more seats/upgrade? 15. Have you ever needed to contact customer service? 16. What content of ours helped you most? (ebooks, blogs, best practices, etc)
17. If you had a magic wand what would you change about our product?18. What would you keep?19. How would you rate our product overall?20. How would you rate our customer service? 21. Would you tell a friend about our product/service?22. What can we do to improve our purchase process?23. Have we gone above your expectations recently?24. How would you rate our onboarding process?
YOU’RE READY
With these questions in your Ving follow up you will be ready for every phase of clients/buyers.
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Couple personal video and audio messages with surveys and documents to land more deals!
