26 NOVEMBER 2013

Wel Come

Workshop On

ParcelNet

23.12.2013

Agenda

Existing & New Products in Parcel category

Role of each Office

Role of each Software

Product Norms for New Parcel Services

Life Cycle of New Parcel Products

Pre-requisites

Guidelines for successful implementation

Solutions Provided after Release

Existing & New Parcel

Products

Existing Parcel Products

Ordinary Parcel Registered Parcel VP Parcel VP Insured Parcel EPP Parcel (discontinued w.e.f. 02.12.2013)

New services introduced as per the customer needs – More focus on Bulk Customer

End to End transmission of data and tracking of consignments from booking to delivery

Cash on Delivery facility as value addition to provide fast and economical remittance

No mandatory insurance

Track and Trace facility to customers

Revamping Parcel Business -- Targets

Some new Services/Products take birth

Business Parcel (Only for Bulk Customers)

Express Parcel (both Retail and Bulk)

Note: Express Parcel Post (EPP) since discontinued.

Rationalization results

Role of Each Office

in Parcel Operations

Retail Booking --- Only by Post offices

Bulk Booking --- 1) Post Offices (if designated) 2) Parcel Booking Centres

Sorting & --- Parcel Hubs/Express Parcel HubsTransmission

Delivery --- Post Offices

Payment --- Post Offices(in case of COD)

Concept of New Parcel Booking Centres

New Parcel Booking Centres perform

a) Booking of Retail as well as Bulk Parcels (both Business and Express Parcel)

b) Despatch to local Parcel Sorting Centre

c) Selected PBCs are authorized by Directorate to close direct bags to other Parcel/Express Parcel Hubs

Concept of Parcel Hubs/Express Parcel Hubs The units performing Sorting of Parcels are termed as

Parcel Hubs/ Express Parcel Hubs

Parcel Hubs and Express Parcel Hubs are two different offices

Parcel Hubs perform sorting and transmission of Ordinary Parcels Registered Parcels Business Parcels

Express Parcel Hubs (currently in 20 cities) perform sorting & transmission of Express Parcels

Role of each Software

in Parcel Operations

At Post OfficesFunction Application responsible Remarks

Retail Booking Point of Sale No retail booking for Business Parcels

Bulk Booking BNPL Parcel (To be installed only if Bulk booking is to be done)

New application. To be installed freshly

Despatch Despatch Despatch of all Parcels booked through PoS and BNPL Parcel

Delivery Postman Delivery of all kinds of Parcels including COD articles

Payment Treasury In case of COD articles

Transmission of booking, Despatch & Delivery data to ParcelNet Central Server

RNet Communication New RNet Communication software handles data in r/o both Registered and Parcel transactions.

Transmission of Data from Delivery Post Office to Payment Post Office

ePayment Communication Once article is delivered in Postman, data transmission to Payment office happens internally without any user intervention

At Parcel Booking Centres

Function Application responsible

Remarks

Bulk Booking (both Express Parcels and Business Parcels)

BNPL Parcel As this is a new type of office, all the applications are to be installed afresh for exclusive use of PBCs

Despatch Despatch

Transmission of article Data to ParcelNet Central Server

RNet Communication

At Parcel Hub/Express Parcel Hub

Function Application responsible

Remarks

Receipt, Opening, Closing and Despatch of Bags

ParcelNet Client New application. To be installed freshly

Transmission of Data between Parcel Hub & ParcelNet Server

ParcelNet Communication New application. To be installed freshly

For both Parcel Hub and Express Parcel Hub, Software is common. Based on the configuration done at the time of installation (selecting the office type either as Parcel Hub OR Express Parcel Hub), data will be exchanged with Central Server.

Product Normsfor

New Parcel Products

Norms for Business Parcels

Only available to contractual customers (Bulk Customers)

No retail booking. Hence booking can be done

only in Parcel Booking Centres

Minimum monthly business of Rs.7500-00 (OR) 100 Parcels for becoming contractual customers

Add-on facilities like Insurance and COD

Norms for Business Parcels……..Contd

Minimum Weight – 2 Kg; Max Weight – 35 Kg

Transmission through surface

Volume based discount

Handled in Parcel Hubs

Weight slabDistance

Upto 2 Kgs

Every additional 1 Kg up to 5 Kgs.

Every additional

1 Kg above 5

Kgs.Local 45 12 14

Within State 80 20 22

Neighbouring State 100 25 28

Other States 115 30 32

Between Metro and State Capitals*

105 25 28

NCR-Delhi/ Ghaziabad/ Noida /Greater Noida/

Faridabad

70 15 18

*provided it is not covered under within state or neighbouring stateThe above tariff shall be exclusive of taxes. The taxes, if leviable, have to be paid extra as notified by the Central Government from time to time.

Tariff for Business Parcels

Norms for Express Parcels Available to both retail and Bulk Customers

Retail Express Parcels to be booked in Post Offices through Point of Sale

Bulk Express Parcels can be booked in Parcel Booking Centres (using BNPL Parcel Software)

Minimum monthly business of Rs.7500 Or 100 Parcels for becoming contractual customers

Point to Point service. Currently limited to 20 Cities

Norms for Express Parcels……Contd

Minimum weight 0.5 Kg

Maximum weight 20 Kg for Retail customers Maximum weight for bulk customers is 35 Kg

Volume based discount

Cash on Delivery facility for bulk customers/ VPP facility for retail customers

Sorting done in Express Parcel Hubs

Currently this facility is available only to 20 cities

Agra Jammu

Bangalore Kolkata

Bhubaneshwar Lucknow

Chennai Ludhiana

Delhi (NCR) Mumbai

Patna Pune

Guwahati Parwanoo

Hyderabad Shillong

Indore Surat

Jaipur Thiruvananthapuram

Tariff for Express Parcels

The above tariff shall be exclusive of taxes. The taxes, if leviable, have to be paid extra as notified by the Central Government from time to time.

Weight slabDistance

Upto 500gm

Every additional 500 gm up to 5 Kgs.

Every additional 500 gm above 5 Kgs.

Local 30 8 10

Within State 50 14 16

Neighbouring States 60 18 20

Other States 80 20 22

Between Metros and State Capitals*

70 18 20

NCR-Delhi/ Ghaziabad/ Noida/Greater Noida/ Faridabad

40 10 12

* provided it is not covered under within state or neighbouring state

Cash on Delivery• Cash on delivery facility available for bulk customers of Express Parcel and Business Parcel

• Minimum value of COD is Rs. 60 and maximum is Rs. 50000/-

• Articles whose COD value is upto Rs. 10000/ to be invoiced to Postman for door delivery

• Articles whose COD vamlue is more than 10000/- to be given window delivery

• Only amount mentioned as COD value to be collected from customer

• NO Money Order commission to be collected or MO is booked for remittance

• Remittance to be made through ePayment

Life Cycleof

New Parcel Products

Delivery (Postman)

Sorting & Transmission at Hub(ParcelNet Client & Comm)

Transmission of data from/to Post Office (RNet communication)

Despatch (Despatch)

Retail Booking (Point of Sale)

Life cycle of Retail Parcel (with Software responsible)

Life Cycle of Bulk Parcel (Non COD)

Delivery (Postman)

Sorting & Transmission at Hub (ParcelNet Client & Comm)

Transmission of data from/to Post Office (RNet communication)

Despatch (Despatch)

Bulk Booking (BNPL Parcel)

Customer Registration (ParcelNet)

Transmitte

d

Delivered

Value

collected

remitted to

sender

paid to

sender

Article booke

d

COD Parcel

Life Cycle of Bulk Parcel (COD)

Payment of COD Amount (Treasury)

Transmission of delivery data to Payment Office (ePayment)

Delivery (Postman)

Sorting & Transmission at Hub (ParcelNet Client & Comm)

Transmission of data from/to Post Office/PBC (RNet communication)

Despatch (Despatch)

Bulk Booking (BNPL Parcel)

Customer Registration (ParcelNet)

Biller Registration (ePayment)

Workshop on ParcelNet 26 November 2013

Pre-requisites

26 NOVEMBER 2013

Go through Guidelines document, Release Document, User guide before attempting to Upgradation of ParcelNet Update 29112013

Upgrade using ParcelNetUpdate29112013 available in CEPT ftp site at URL ftp://ptcinfo.org/Meghdoot7/Updates/

Post Offices: IFSUpdate22112013 is the pre-requisite

Parcel Booking Centres: Fresh installation of Point of Sale, Rnet Communication & BNPL Parcel

Parcel Hub/Express Parcel Hubs: Fresh installation of ParcelNet Client and ParcelNet Communication

Pre-requisites

26 NOVEMBER 2013

For any errors after Upgradation, refer to SolutionsTo ParcelNetUpdate folder available therein.

For any unresolved issues, send email to support@ceptmysore.net

Appraise the staff concerned about the new process/products after up-gradation of the Software.

Refer to FAQ portion available in ParcelNet Website for the procedural inforamtion.

Pre-requisites…..Contd

Guidelines for Successful

Implementation

26 NOVEMBER 2013

No need to install BNPL Parcel software if no Bulk customers are attached

No need to do any configuration changes in Point of Sale/ Despatch/Postman/RNet Communication. Successful upgradation of the software is enough.

Request for Officemaster data through Rnet Communication,

for getting the Customer information in BNPL Parcel application (registered through ParcelNet Website)

At Post Offices

26 NOVEMBER 2013

Two kinds of electronic data is transmitted to Delivery office in case of COD article.

a) Booking information containing COD amount etc. This is transmitted immediately after article is booked

b) Virtual data (from concerned Parcel Hub/Express Parcel Hub) along with physical transmission of COD article

Electronic data as mentioned at (a) is compulsory for invoicing

any COD article. If no electronic data is received, System informs the same when operator proposes to invoice the COD article.

Request for electronic data through Postman Supervisor Tools Request resend COD data.

At Post Offices……Contd

26 NOVEMBER 2013

As the office is new, ensure that the office is created as type

“PBC” by CEPT by entering the pincode in ParcelNet Website.

If not created, send request for office creation by email to CEPT Mysore

Customer Registration in ParcelNet Website has to be done only after the office is created by CEPT, as the Office Booking

has to be selected at the time of Customer Registration.

If any PBC works under the control of RMS Division, the eBIller registration of a COD customer has to be got done

through local Postal Division and the eBiller ID so generated has to be entered in ParcelNet website while registering the BNPL Customer by RMS Divisional Administrator.

At Parcel Booking Centres

26 NOVEMBER 2013

As the office is new, the following modules have to be installed afresh and upgraded sequentially upto ParcelNetUpdate

Point of Sale (for the purpose of Despatch) Rnet Communication BNPL Parcel

Above 3 applications should be separate for PBC. If any other office is

running in the same premises (like Post Office, BPC), care to be taken that the above three applications are installed separately for the purpose of Parcel Booking Centre (as the software identifies it as a separate office)

At Parcel Booking Centres…….. Contd

SolutionsProvided

after Release

26 NOVEMBER 2013

BNPL Parcela) Revised Excel format for bulk upload in order to automate the Tariff, Article Type, COD

Amount etc.

b) Removal of restriction on Minimum number of characters in Excel File upload

c) Customer wise Booking Report & Consolidated Booking report containing the tariff (Postage) for each article and Total tariff for the entire day.

d) Excel File for bulk upload has to allow all the special characters except Commas(,) and quotations (‘ , “).

e) Provision for Minimization of the Booking Screen.

f) Installation of BNPL Parcel Software in offices having SQL 2000.

26 NOVEMBER 2013

Despatch

a) Provision for closing of Bags with previous day’s deposit articles (which was removed during Project Arrow implementation) only for Parcel Booking Centres (Not for Post Offices).

b) Generation of Bag List (Parcel List containing the list of parcels contained in the Bag) immediately after closing a Bag (instead of going to Reports menu).

c) Provision for automatic generation of mail list after Despatch

26 NOVEMBER 2013

Postman

a) While opening the Bag, the focus is going to Close Button

b) Option for Postman supervisor to request for electronic data of COD articles

c) Removal of Barcode validation in delivery module

d) BO Verification in case of COD articles delivered through Branch Post Offices

26 NOVEMBER 2013

Postman

a) While opening the Bag, the focus is going to Close Button

b) Option for Postman supervisor to request for electronic data of COD articles

c) Removal of Barcode validation in delivery module

d) BO Verification in case of COD articles delivered through Branch Post Offices