Flexible & motivated quality IT professionalshand picked just for you

Since our inception in 1989 from Granada Services, rather than trading using the same CV’s as every other agency we have created our own ITEngineers through residential and vocational training.

Approximately 35% have an Ex-Militarybackground therefore generally havingexisting Security Clearance (SC & DV) coupledwith strong interpersonal skills. Previous IT experience has never been a pre-requisite of ours as long as candidates are able to pass a tough evaluation process, an intense 10 day practical training course and a stringentpre-employment screening process. This model consistently produces candidates with

a high level of motivation, dedication, technical ability and strong customer service focus.

Candidates are offered as a flexible resource throughout the UK and Ireland to various Employer Partners from smaller SME’s to large Global Corporations. Each candidate can be employed permanently or as a flexibletemporary worker. It is the latter generallyproject based and/or temporary requirements (PAYE) where we feel the Cerco model is at its best. Candidates can be hired at competitive rates for 1 day up to long term, open ended placement. Each candidate can be made permanent free of any additional charge after 13 weeks. It has been the flexibility in being able to create candidates where our customers need them and when they need them that has enabled us to assist them in delivering some of the largest projects in Europe.

About Cerco

As a constantly developing sector, the IT industry demands flexible, customer focused employees of a very high standard.Cerco provide an efficient and effective solution to provide these sorts of people. Our partners trust us to complement their workforce and service, ourreliability means we are often referred to us as ‘a safe pair of hands’ when it comes to theirrecruitment needs.

What We Offer

Our objective is to consistently offer our customers a solution that guarantees:

• Nationwide coverage• Candidates professionally trained, or tested and evaluated, to meet our exact standards• Highly competitive rates, with optional fully inclusive fixed day prices• Full pre-employment screening of candidates• A positive can-do attitude• Fast response times

Our Background

Cerco began as a training organisation adding a recruitment division in 2003. We induct ourcandidates in a very honest way, preferring only to

train those that we believe have the right skills to make it in the industry. These candidates pay an amount of their own money to embark on apractical and residential training programmeproviding the skills and logical methodology essential for the roles they are seeking. The combination of motivated individuals and our practical training and evaluation creates exceptional entry levelcandidates. As a result, our business has grown to such an extent that we now have an established resource solutions company, Cerco IT Ltd.

A refreshingapproach to delivering

quality IT staff solutions

Ricoh has used Cerco for temporarycontractors, where we have arequirement for short-term projects. We have once again found thecandidates supplied to be first class and reliable; they are trained to the same high level as those we get forpermanent employment, and are keen to prove their ability.Regional Customer Service Manager, Ricoh UK

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Our Candidates

Our candidates come from a variety of different backgrounds and are generally ‘self-taught’. They are attracted through various media. The stereotypical Cerco candidate simply loves IT. We work withcandidates of differing backgrounds with many having had a professional background before they decided on a career change. The practical training provided ensures a logical approach is adopted and that the customer is put first. Cerco looks for candidates who fundamentally have a positive attitude.

Former Service Men And Women

Cerco have over the last 20 years formed strong relations with the British Armed Forces as well as the organisations that serve to help people when leaving or ‘coming out’. We hold relations with Education Officers and Learning Centres at several Barracks across the UK and Germany. Our relations also include the Career Transition Partnership, The RFEA, British Forces Resettlement Service and the Royal British Legion. In fact Cerco is a beneficiary of the Royal British Legion Poppy Factory. Due to theserelations approximately 30% of our candidate in take is ex-military. Cerco and our customers enjoyworking with candidates that have an exmilitary background due in part to their approach. The Security Clearance many leave with is also very desirable to employers in the UK. Because of this a career in IT can be an excellent choice for an aspiring Forces leaver.

Advanced Candidates

IT engineers already working in the industry, who would like to use our services but who do not

require training are also thoroughly evaluated before being offered to our customers. All applicants are invited to meet with us for written tests and a personal interview to ensure that they meet our high standards. We see this as vital in maintaining our reputation.

Our resource team are unlike any other in that wepersonally meet all of our Candidates. Tocomplement this all of our consultants are trainedat least to technician level ensuring they are able to go a step further when providing appropriate candidates.

Unique IT solutions from a unique IT solutions provider

My experience of recruiting and working with Cerco trained engineers has been fantastic! As well as being good team players the course has given them the skills necessary to workon their own initiative. I put it down totheir enthusiasm and desire to developcoupled with the technical challenges of Heathrow Airport for the dramatic decrease in our staff turnover!ServiceTec Ltd, Site Support Manager, Heathrow Airport

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Staffing Solutions

Contract Services

As well as offering candidates for permanent requirements we also offer a flexible and cost effective contingency plan for our customers.Because all of our resource has beencomprehensively evaluated and practically trained means as a contingency plan it’s hard to imagine better. Known as a ‘body-shop’ style resource provider in the IT Industry, we can offer staff to supplement an existing team quickly and efficiently with no compromise in quality.

Cerco provides cover at short notice for such things as sickness, holidays, increases

in volumes of projects undertaken, as well as enabling customers to fulfil important service level agreements (SLA’s).

Services that we deliver in partnership with our customers:

• Installation and project support• Technical courier / porter• Body-shopping and temp solutions• Data migration• Floor walk• IMAC (Installations, moves and changes)• Software upgrades / refresh• Non-technical basic hardware swaps• Fault finding and diagnostics• Printer maintenance and support• Epos and AV Installation• Desk side support

A great team member has to have more than just qualifications. I look for common sense, life skills and general get up and go. Cerco graduates have these in abundance. Looking after the customer is far more important than just fixing computers, Cerco teaches their students to put the customer first and not just to blind them with science.DSGi Commercial Services, Midlands Manager

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Technical TrainingThe theory of computer hardware, operatingsystems, networks, communications and printers is thoroughly covered and reinforced by extensive practical work.

Other vital topics include Health and Safety, Customer Care, CV/Letter writing and Interview Techniques are given full attention.

On completion of the course, graduates will possess the necessary skills and knowledge for effective customer support of networked PC systems and common peripherals together with a sound foundation on which to build further product training.

The course includes assessments for Cerco’sexclusive Cerco Certificate in Systems andNetworking (CCSN), which is recognised by our employer partners as an entry-levelqualification for systems service technicians.

The course covers many fundamental topics and therefore prepares delegates to go on to achieve other certification such as theCompTIA A+, Network+, MCP (Microsoft Certified Professional), etc.

No prior formal computer training is required but applicants must have awareness of and some familiarity with the PC’s hardware, use of PC Systems and possess suitable aptitude as assessed through our Entry Tests.

Fundamental Concepts• PC Operating Systems•Hardware/Software Devices• BIOS/CMOS• Electro-static Discharge

Operating Systems• Windows XP, 7 & 8• Command Line Operating System• Windows Installation via images and WDS

Networks• Topologies and Protocols• Security and Resource Sharing• Network Administration, Peer-to-Peer and Client/Server• Windows XP & Windows 7 Professional Environments• TCP/IP Networking

PC Hardware• Data Storage• PC Strip down and rebuild with component recognition• Diagnostic Troubleshooting• Laptop Maintenance including strip down

Communications• Routers/Gateways• Remote Desktop• Intranet/Internet access• Trouble

Printer Technology• Laser/Matrix/Inkjet Printer Principles• Removal and Replacement Procedures• Local and Network Printers• Troubleshooting

Soft Skills• Customer Care for IT Support Personnel• Appearance, Politeness and Listening• Handling Complaints

Technical Synopsis

The course is designed for entrants to the IT sector who are not yet ready to move into Cerco’s Fast Track Programme.

This course will cover the basics of computerhardware; operating systems, networks;communications and printer installation are allcovered, and taught using theory with realworld practical tasks.

Other vital topics include Health and Safety,Electrostatic Discharge prevention, Customer Care and Telephone Techniques.

On successful completion of the course, graduates will possess the skills and knowledge to be able to install and configure a wide range of PC andperipheral devices, and connection to the Internet via ADSL Routers. The candidate will also be able to test for successful installation and be able todemonstrate the use of this equipment to thecustomer.

Candidates will also be taught how to deal with simple troubleshooting and the escalation of fault situations.

The course covers many fundamental topics and therefore prepares delegates to go on once they have significant industry experience to achieve certification in our Computer Systems and Network Support course, should they choose No prior formal computer training is required but applicants must have awareness of and some familiarity with the use of PC Systems, using MS

Applicants must be aware that this programme is intended to put them into a customer facing role and that they would need to be able to represent themselves in a professional manner. This would cover both dress and verbal presentation.

Topics Covered• Health and Safety in the Computer Maintenance field• Electro Static Discharge and Prevention• Computer Hygiene• The basics of Computer Hardware• Peripheral interconnections used• Configuring the Hardware• Connect, Set-up & Configure a System to working state.• CMOS and BIOS.• Introduction to Windows XP• MS Windows, the Technicians View• Printing Technologies• Connection to local and Network printer• The Basics of Networking• Connect to local Internet connection• Basic Troubleshooting Procedures• Customer coaching, to show the customer the basics of using the system

Soft Skills• Face to Face Customer Contact• Dealing with Difficult Situations• Telephone Techniques• Keeping the Customer Informed• Housekeeping• Windows and possess suitable aptitude

Delivering core skills tobuild firm foundations

Tel: 0800 247 1770 www.cercoitrecruitment.co.ukCerco House, Southmere Court, Coppicemere Drive, Crewe, Cheshire, CW1 6GU

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Cerco provides flexible and motivated I.T. professionals for permanent and/or contract style requirements to complete a wide range of tasks, from installation

and project support to fault finding, diagnosis and repair.