2checkout 2...2 your hosts at 2checkout christy fulton client services director oana trif onboarding...
TRANSCRIPT
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www.2checkout .com
2Checkout 2.0 Digital commerce, payments and subscription billing solutions
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Your Hosts at 2Checkout
CHRISTY FULTON Client Services Director
OANA TRIF Onboarding Manager
COSMIN DEFTU Technical Writer
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Housekeeping Rules
All lines are on mute
This presentation is being recorded for later playback and sharing
Use the Questions Box during the session
Feedback forms are provided at the end of session
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Agenda
BUSINESS INTRODUCTION
SUPERIOR ECOMMERCE
POWERFUL SUBSCRIPTION MANAGEMENT
MARKETING MADE EASY
LOCALIZATION ACROSS TOUCHPOINTS
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www.2checkout .com
Business introduction
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About the NEW 2Checkout
Talented Team of 300+ worldwide
Global offices in USA, Netherlands, Romania
A Francisco Partners company
Strong technology with deep Focus on Software, SaaS,
Services
Helping customers grow global online
revenues since 2006
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2Checkout
Digital commerce, payments and subscription billing solutions
Global Clients
Awards
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What’s new in 2Checkout 2.0? Our Strengths
Superior eCommerce Management Tools
Advanced Reporting & Exchange Management
Advanced Localization
Marketing Tools
World-class Support
Strong Subscription Billing Capabilities
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2Checkout 2.0 Control Panel (Admin Area)
Dashboard that allows you to manage and control your online business more efficiently with one-click overview of key business metrics, updated in real time
Intuitive customer (buyer) management interface
Interactive graphical tools and personalized reporting structure
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The 2Checkout 2.0 Commerce Technology Stack
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Multi-Channel Commerce Platform
Core commerce | Online, In-App, Mobile | Order mngt | Catalog mngt
Cart recovery tools | Unfinished payments tools
Marketing, Communication, & Merchandising Tools
Channel Visibility & Control
Digital Product & Pricing Management
Shopper / Buyer Account Management
Flexible Product / Rate Plan Setup / Advanced Rating Engine
Renewals / Retention / Revenue Recovery
Cohort / Subscription Reporting
Large Scale Billing & Rating Automation
Integrated CRM Support
Smart / Geo Optimized Ordering Interface
Credit cards & PayPal
Multicurrency Support
Dynamic 3D-Secure
Reconciliation / Reporting & Tools
Global Shopper / Buyer & Merchant Support
Financial, Business Operations and clear FX Management
Processor & Payment Reconciliation
Refund & Chargeback Handling
Risk & Fraud Management
Growth Services
Shopper / Buyer Management & Billing
Global Payments Integrated Merchant
Services
w w w . a v a n g a t e . c o m | w w w . 2 c h e c k o u t . c o m API & Integrations Stack
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How we can help you? Revenue Uplift through New Commerce Infrastructure
Involuntary & Voluntary Churn Prevention
Advanced Subscription Management
Service at Every Touchpoint
Conversion Best Practice Shopping Carts
Advanced Localization
Marketing Tools
Order & Billing Automation
Multi-Model Support Increase AOV
Advanced Promotions
Integrated Lead Management system
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www.2checkout .com
Superior eCommerce
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Go Beyond Basic Acquisition
Enhanced checkout experience driven by optimized carts
Benefit from advanced localization
Use marketing tools to increase your sales
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ConvertPlus - Your New Shopping Cart
Out of the box cart gallery – optimized based on
continuous CRO recommendations
Full stack – from look and feel to returning
customers logic and payment optimization
Technology driven – DYI or managed services,
with continuous API investment
Expertise, focused on conversion
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ConvertPlus – Best Practices Embedded
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Frictionless shopping experience - Inline Checkout
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Exchange Rate Optimization Lower Costs and Increased Transparency and Predictability
Exchange Rate locked when orders are Complete • Fully automated exchange rate solution, locking the rate at
the moment of purchase for each order – eliminates any possible fluctuation between anticipated payouts and settlement.
Updated daily, and applied for next day purchases • Source – CEB (main) & XE (fallback)
Rates are transparent and trackable • The exchange rates are reflected in Order Notifications, Order
Search Reports and Accounting
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Clear Reporting Accelerate Customer Insight
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www.2checkout .com
Powerful Subscription Management
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Strong Subscription Billing Capabilities Build Long-Term Recurring Revenue by Strengthening Customer Relationships
Involuntary & Voluntary Churn Prevention
Advanced Subscription Management
Service at Every Touchpoint
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Involuntary Churn Prevention
Renewals New Acquisitions
Multi-currency Mgmt.
Dynamic 3D Secure
Account Updater Service
Expired Cards
Handler
Adv. Retry Logic
Hard declines Dunning Mngmt.
Currency selection
Account Updater Service
Expired Cards Handler
Configurable Retry Logic
Hard declines Dunning
Management
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Renewal & Authorization Rates Industry’s First Authorization Dashboard
Transparency and visibility – for subscription renewals and recurring billing.
Extensive authorization data – in optimizing your retention strategies
Granular, subscription-level activity – of authorizations and retention tools results
Data portability capabilities – supporting third-party marketing and retention campaigns
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www.2checkout .com
Marketing Made Easy
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Marketing and Selling Tools Increase Acquisition, Conversion, and Retention
Advanced merchandising – streamlined & flexible promotions, discounts, coupons
New Email marketing tools – automated emails, triggered renewals
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www.2checkout .com
Localization Across Every Touchpoint
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Advanced Localization Go Global. Be Local.
Speak your shoppers language – 33 local languages
Set the right price – or let us automatically convert to your shopper local currency
Automatic Geo-IP detection – with adaptive ordering interface
Make it Easy to Get Help – Global shopper support
Multi-currency management increases authorization rates by up to 25%, limits cart abandonment & improves customer experience.
25%
Source: 2Checkout data
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Localized Shopper Call Center Support
24X7 LOCALIZED EMAIL SUPPORT
SHOPPER MYACCOUNT
24X7 LOCALIZED PHONE SUPPORT
ADVANCED RISK & FRAUD MANAGEMENT
Tailor made – advanced
geo/customer Risk Scoring engine
Localized self service
support platform
9 languages 26 countries + toll-free in
US & Canada
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Retain Customers – Advanced myAccount
Get details on orders and their status
Gain access to online shopping history
Download keys/codes or installation files
Manage subscription payments/charges
Find support contact info
Update payment information
One-stop destination for your shoppers to:
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Advanced Risk and Fraud Management
Real Time auto-decisions, 24/7 – keeping the review queues based on Instant Risk Scoring
Tailor made – advanced geo/customer Risk Scoring engine
Collective Intelligence – in addition of integrating 3rd parties, checks are performed across all our vendors.
Contextual Flexibility – any payment type or device.
AddressAny match with
transaction
ID CheckExists in
dedicated databases
EmailHistorical
tracking
TelephonePhone number
verification
VelocityMulti-events
Machine LearningContinuous
Improvement
HistoryCollective intelligence
MobileIdentified mobile
Device
LocationIP, Proxy, network
Multi-device
BehaviorBrowsing, velocity,
typical pattern
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World-class Merchant Support
24x5 Premium Technical Support
Live Chat Support, Phone and
Email support
Dedicated Account Management
Discuss higher-level issues and escalations
and get expert eCommerce advise and knowledge
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www.2checkout .com
Wrap-up
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What’s in it for you? In a nutshell
Dedicated Account Management
PREMIUM TECHNICAL SUPPORT
Localized Shopper Call Center Support
IMPROVED FX REVENUE INCREASED CONVERSION SUPERIOR ECOMMERCE & MARKETING TOOLS
to grow your sales Best Practice Shopping carts
for Improved Conversion
Optimized Exchanges Rates
Live Chat Support, Emergency
Phone Numbers, Email Discuss higher-level issues
and escalations
24x7, Phone, Email, Self
service myAccount
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www.2checkout .com
Thank You!
One Alliance Center,
3500 Lenox Road, NE,
Suite 710, Atlanta,
GA 30326-4229, USA
(678) 666-2660
855 Grandview Avenue,
Suite 110,
Columbus,
OH 43215, USA
(614) 921-2450
De Cuserstraat 93,
2nd Floor, 207-208 Office,
1081 CN Amsterdam,
The Netherlands
+31 20 890 8080
Blvd. Dimitrie Pompei 10A.
Conect 3 Building, 3rd Floor
020337, Bucharest,
Romania
+40 31 710 1610
USA HQ OHIO OFFICE EMEA HQ OPERATIONAL OFFICE