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EXALEADData IntensiveBusiness Discovery

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DataIntensive Business Discovery

Data Science

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Data Intensive Business Discovery

Customer InteractionCollect & Engage

Digital AssetsReveal, Capitalize & Reuse

Machine dataProduct usage & trace

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EXALEAD OneCall

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13OneCallA Total Engagement Solution

Natural language access

Multi-channel look-upUpsell/Cross-sell alerts

Actions recommender in context

Zero lag time response

Text mining

ALL information within reach

CTI support

Light-speed performance

UnstructuredStructured

Social

Perfect for outsource activity

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13OneCallA Unique Approach: ALL usable information “in-context” to improve business and customer interactions

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A trans-silos equipment approach

A notification center

Business actions (relevancy drive)

A real “Heads-Up Display” to reveal relations between objects

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EXALEAD OneCall and e-services

OneCall applies for customers eService applies for assets

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Data Intensive Business Discovery

Customer InteractionCollect & Engage

Digital AssetsReveal, Capitalize & Reuse

Machine dataProduct usage & trace2

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DATA SCIENCE on Machine data

Raw data accessed in high volume, variety and velocity

Data model

Social

Top line improvementProposed advanced new services to customers based on holistic data input

Bottom Line :Operational level:Get optimized operation from your data set

Business transformation level: Transform business model and services into a new Big Data era

Aggregation and contextualization of the data

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We did it first at

Bottom line level- maintenance,- KPIs

Top Line improvment- Optimized distribution- Localization of a letter

Print an add

Business transformation- Digital printing- Print add on targeted receivers

OK

OK

4 billion indexed objectsPeak of 3200 events/s

-4.2% per year

Customer Business issue

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We did it again at

Bottom Line level- Store the data (one per smartmeter per 15min)- Map the smartmeter and detec leaks…

Top Line improvment- Vigiconso new services

Business transformation- Consumer portal

Ok

Ok

Ok

Customer Business issue

Home appliances and new comers

2.6 billion events

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We did it again at

Bottom Line Level- maintenance,- KPIs

Top line Improvment- New services for cities- Increase device performance

Business Transformation- Application for citizen- Coupon- NFC

Ok

Ok

Ok

3 billion events

Customer Business issue

De-materialisation of smartdevice

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EXALEAD & CSIWe have made all our best success stories with partners

Some of our partners are also building and market their own practices on top of our product Cloudview or OneCall.

Where are the strong potential to address together?Customer Business transformation with digital information

OneCall in Telco, Services & utilities

eService taking part of the big data referential

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