3 tough questions to ask your ict provider to ensure its services match your needs
DESCRIPTION
More flexibility from your ICT support provider can allow you more ‘manoeu vring room’ in which to achieve cost savings and ensure that the services you procure match the needs of your business better. These 3 questions can help guide the conversation with businesses’ service providers about flexibilityTRANSCRIPT
accelerate your ambition
More flexibility from your ICT support provider can allow you more ‘manoeuvring room’ in which to achieve cost savings and
ensure that the services you procure match the needs of your business better.
3 Tough Questions To ask your ICT support provider to ensure its services match your needs
accelerate your ambition
One in a series of 6 insights related to Secrets and strategies
to long-term cost savings on the network
Question 1
• Look for a balance between flexibility and standardisation
• Scrutinise the platforms, systems, and processes
These 3 questions can help guide the conversation with Businesses’ service providers about flexibility :
How does the way you construct your services match my needs?
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Question 2
• Service levels should match device criticality
How do your service levels and commercial model fit my environment?
• Ask about the ideal breakdown to save costs
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Question 3 In how many countries can you serve me and which billing options can you offer?
• Debate the benefits of central versus local
• A multi-vendor approach can make room for commercial agility
• Global service delivery isn't a perfect world
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Copyright © 2014 Dimension Data
In Closing … Don’t shy away from insisting on flexibility
from your service provider right from the request-for-proposal stage
For more detail on this topic read the full article:
http://www.dimensiondata.com/Global/Latest-Thinking/Three-tough-questions-to-ask-your-ICT-Support-Provider/Pages/Home.aspx
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accelerate your ambition
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