33212251-brkvvt-2500-messaging-integrations-to-mail-and-presence-clients

8/7/2019 33212251-BRKVVT-2500-Messaging-Integrations-to-Mail-and-Presence-Clients

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Messaging Integrations to Mail andPresence Clients

BRKVVT-2500

2009 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 1


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Agenda

Email-client integrations

-

Mobile clients

Browser-based access

IP-phone display

2009 Cisco Systems, Inc. All rights reserved. Cisco PublicBRKVVT-2500 2


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Access Your Messages fromAny Workspace

Manage voice

messages from email,a web client, desk

phone, mobile phone,RSS feeds, and IM clients


recognition &calendar access


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Cisco Unity Connection

UC Appliance model

, , Active/Active Redundancy

Directory Synchronisation/Authentication

Secure Messaging

Exchange Calendar Access


Speech Recognition Features

Support for Cisco Fax Server


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Cisco Unity

Windows 2003 based

, , Active/Failover Redundancy

Unified Messaging with MS Exchange and Lotus

Domino

Secure Messaging


Speech Recognition Features Support for Cisco Fax Server


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Email Client Integrations

Microsoft Outlook



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ViewMail for Outlook



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Unity / UnityConnection

Incoming callCall Forwardto Voicemail

Email (data) traffic

VoIP traffic

1 2

How does it work? (Voicemail)

IMAP

3

Access voicemailwithin Outlook viaVMO plug-in

4a

MessagestoredVmail


ExchangeMail server

MAPI

Also use Outlook toaccess email Inbox4b


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Unity



VoIP traffic

1 2

How does it work? (Unified Messaging)

IMAP

Access voicemailwithin Outlook viaVMO plug-in

4a

3Message

storedVmail


MAPI

Also use Outlook toaccess email4b

ExchangeMail server


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Messaging Platforms:

Cisco Unity 4.2, 5.0, 7.0

What do you need?

Cisco Unity Connection 7.x

IMAP client licenses

Outlook Clients:

Outlook 2003, 2007

Client OS:


Windows XP, Vista


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Unity Connection

How do you make it go?

Client

Create Outlook accountconfigured for IMAP


Install ViewMail forOutlook (VMO) plugin


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Email Client Integrations

IBM Lotus Notes



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ViewMail for IBM Lotus Notes Player


IMAP / Plug-in model similar to ViewMail for Outlook

IMAP Idle-CompliantRFC 2177


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ViewMail for IBM Lotus Notes

UnityConnection



VoIP traffic

1 2

How does it work?

IMAP

3

Access voicemailwithin Notes viaVMN plug-in

4a

MessagestoredVmail


DominoMail server

Notes RPC

Also use Notes toaccess email Inbox4b


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Cisco Unity Connection 7.1

What do you need?

IMAP client licenses

IBM Lotus Clients:

Notes 6.5, 7.0 and 8.0 Client OS:

Windows Vista Business (Notes 7.0 and 8.0)


Windows XP (Notes 6.5, 7.0 and 8.0)Requires Microsoft .NET Framework version 2.0.50727


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Unity Connection


Client

Install ViewMail forNotes (VMN) plugin


Create Notes accountconfigured for VMN


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ViewMail for IBM Lotus NotesHow do you make it go?

File Database Open InstallVMN.nsf



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ViewMail for IBM Lotus NotesHow do you make it go?


Protocol = ViewMail for Notes


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Presence-Enabled Clients

IBM Lotus Sametime



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IBM Lotus Sametime Voicemail Plug-in

Client-side plugin

Unity (Exchange/Domino) andUnity Connection

New features in Version 7.1:

IMAP Idle

Secure Messaging support*


SSO using Sametime credentialsSametime 8.0.2 support

Notes 8.5 support

* Secure Messaging supported by Sametime 8.0.x only


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IBM Lotus Sametime Voicemail PluginHow does it work?

HTTPS

UnityViewMail Web Services*

Unity Connection


IMAP

Message Store

* VMWS configuration only required for Secure Messaging


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IBM Lotus Sametime Voicemail Plugin


Cisco Unity 5.x or 7.x with Domino, Exchange 2003/2007

What do you need?

Cisco Unity 4.2 with Domino, Exchange 2003

Cisco Unity Connection 2.x, 7.x

IBM Lotus Clients:

Sametime 7.5.1 CF1, 8.0

Lotus Notes 8.0.1, 8.5


Client OS:

Windows XP (SP2 or SP3), Vista Business

Mac OS X 10.4.x, 10.5.x (Sametime only)

SUSE Linux Enterprise Desktop 9, 10Red Hat Enterprise Linux 4


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IBM Lotus Sametime Voicemail Plugin




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Presence-Enabled Clients

Cisco UC Integration for Microsoft Office

Communicator (MOC)


Cisco UC Integration for Microsoft


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Cisco UC Integration for MicrosoftOffice Communicator (MOC)

Seamless collaborationwith Cisco UC & Microsoft

instant messaging (IM) Extends proven Cisco UC

services to MOC with a

single easy-to-managecommunications platform


protection & business-classcommunications withMicrosoft


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Cisco UC Integration for MOC



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Best in Class Audio EngineHi h ualit audio

Consume Cisco presenceand rovide deskto

How does it work?


Biased towards standards

Best on Cisco Phone Stack

Full feature richness exposedSecure Signalling support

presence back to network

Client access to

directory informationsources


Cisco Unified

Client ServicesFramework

Rich, scalable access to messagingSecure Voicemail support


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Call Control:

Cisco Unified Communications Mana er 6.1 3 6.1 4 or 7.1 2

What do you need?


CUCM 6.1(3) requires COP file to provide CSF device type

Clients:

MOC 2007 build 2.0.6362.36 or laterCisco UC Integration for MOC 7.1


Windows XP (SP3)

Windows Vista (SP1)

.NET Framework 3.0


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Cisco Unified Mobile Communicator

Extend office voicemail to Mobile



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Cisco UnifiedMobility Advantage


How does it work?

ASA TLS

ActiveDirectory

Internet

Proxy

Cisco UnifiedMobile

Communicator

Exchange

IMAP /TLS SIP

SIMPLESIP

JTAPI

WebDAV

LDAP

MMP / TLS


CUCM


CUP


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Cisco UnifiedMobility Advantage


How does it work?

ASA TLS

ActiveDirectory

WebDAV

MMP / TLS

Internet

Proxy

Cisco UnifiedMobile

Communicator

Exchange

IMAP /TLS SIP

SIMPLESIP

JTAPI

LDAP



CUP

CUCM


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Cisco Unified Mobility Advantage (CUMA) 3.x, 7.x

What do you need?

. , . , .

Unified messaging (Exchange) or Integrated messaging

Cisco Unity Connection 7.x

Secure Messaging support

Unity or Unity Connection 7.x



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CUMA Configuration


Enterprise Configuration Enterprise Adapters



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CUMA Voicemail Adapter




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CUMC for iPhone

Enterprise directory lookups

Dial-via-office Desk phone call log integration

Visual voicemail and MWI

Conference notification andclick-to-join (MeetingPlace)


Requires CUMA 7.1

Ship date: October 2009 *

* Subject to change


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Browser-based Access



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Cisco Unity Inbox


Ci U i I b


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Cisco Unity Inbox

How does it work?

HTTP(S) Unity / UnityConnection

SCCP or SIP

RTP


SCCP or SIP

Cisco UnifiedCommunications

Manager

Ci U i I b


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Cisco Unity Inbox


Cisco Unit 4.2 5.0 7.0

What do you need?

Cisco Unity Connection 2.x, 7.x

Inbox User licenses

Client browser support:Firefox 2.0, 3.0


. , . , .

Safari 3.x


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Visual VoiceMail


Vi l V i il


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Visual Voicemail

Message play back withprogress bar

Soft keys automaticallydisplays options

Pause

Fast-forward

Rewind


Replay

Mark

Control voice message

speed

Visual Voicemail


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Java Midlet Resides in Phone to Link Call Planeand XML Services Plane

Visual Voicemail

How does it work?

1. Make a HTTP connection

7. RTP Stream from Unity to Phone

5. Phone server Signalling complete

4. Phone initiates VM callCUCM

Phone XML/HTTP Connection with unity

6. RTP Stream to Unity

Unity Server

2. Login

3. Invoke a Call Control Handler

Midlet on hone make all Phone make htt connection and


signalling connections with CUCM

using call control part to exchangeinfo with unity

Voicemail midlet files come fromweb server defined in CUCM

complete authentication with unity

server.

Unity presents GUI interfaceusing MIDP

Keypad and soft keys used foraudio and application control

Visual Voicemail


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Visual Voicemail

Cisco Unified Communications Manager release 7.0(2) or later

Cisco Unity 7.0 (ES19 or later)

What do you need?

Cisco Unity Connection release 7.0(2) or later

Phone Firmware Version: 8.4(3) ES2 or later

Cisco Unified IP Phone models

7941, 7941G-GE, 7942, 7945,

7961, 7961G-GE, 7962, 7965,


7970, 7971, 7975

Visual Voicemail


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Visual Voicemail

Voicemail web service (VMWS)

Unit 7.0 Download and install


Unity Connection 7.x - automatically installed

Configure Voicemail web service parameters

Add Visual Voicemail service to CUCM Subscribe Phones to Visual Voicemail service


Voicemail Web Service


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Voicemail Web Service


System Settings Advanced


Phone Service Parameters


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Phone Service Parameters

-

http:///midlets/VisualVoicemail/VisualVoicemail.jad


VisualVoicemail,,com.cisco.vtg.midlet.voicemail.VisualVMMidlet

MIDlet-Jar-URL: VisualVoicemail.jar

MIDlet-Name: VisualVoicemail

MIDlet-Vendor: Cisco


Service Name must match MIDlet-Name

Service Category = Java MIDlet

Service Type = Messages

Service Vendor must match MIDlet-Vendor

e - ers on: . .

Summary


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Summary

Email-client Integrations

ViewMail for Outlook ViewMail for Notes

Presence-enabled clients

Sametime Voicemail plugin, Cisco UC Integration for MOC

Cisco Unified Mobile Communicator Cisco Unity Inbox


Visual Voicemail

References


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References

System Administration Guide for Unity 5.x

htt ://www.cisco.com/en/US/docs/voice i comm/unit /5x/admin_ _

istration/guide/ex/5xcusagex.htmlChapter 28: Setting up Subscriber Workstations (ViewMail forOutlook)

Release Notes: ViewMail for IBM Lotus Notes 7.1(2)http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmn/release/notes/712cucvmnrn.html


Release Notes: Cisco Unified Messaging with IBMLotus Sametime 7.1(1)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucibmlotus/u

nifiedmsg/7x/release/notes/711cumstrn.html

References


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References

System Administration Guide for Unity Connection 7.x

htt ://www.cisco.com/en/US/docs/voice i comm/connection/7x/_ _

administration/guide/7xcucsagx.htmlChapter 20: Configuring IMAP Settings

Chapter 30: Creating a Cisco Unified Mobility Advantage

Integration

Installation and Configuration Guide for Visual


.

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/vv_install.html


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Q and A


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33212251-brkvvt-2500-messaging-integrations-to-mail-and-presence-clients

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