33858802 consumer awareness in india
TRANSCRIPT
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Consumer
Awareness
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IndexConsumer Awareness and its needVarious forms of consumerexploitation
Consumer rightsRole of producers on protectingconsumer rights
Legislative measuresConsumer protection act 1986
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INTRODUCTIONTHEPROCESS ofdevelopment alongwiththeexpanding globalizationand liberalization processhas
increased thenumber ofconsumer related issues.Consumerprotectionhas earned an important placein thepolitical, economicand social agendasofmanynations.In India, theGovernment has taken manysteps includinglegislative,to protect consum
ers.Consumerawareness is making the consumer awareofHis/her rights.Consumer awareness it a marketingterm. It meansthat consumers note orare aware ofproducts or
services, its characteristics andthe other marketingP's (place tobuy, price, andpromotion).Usually commercials and ads increase consumerawareness, as well as "word ofmouth".
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Consumer Awareness
And its NeedsThe necessity of adoptingmeasures to protect the
interests of consumersarises mainly due to the
helpless position of theconsumers.
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Be quality conscious
Beware of misleading advertisements
Responsibility to inspect a variety ofgoods before making selection
Collect proof of transactions
Consumers must be aware of theirRights
Therefore, Consumer shouldbe aware of the following-
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Complain for genuine grievance
Proper use of product or services
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Various forms of
consumer exploitation Sale of adulterated goods. Sale of sub-standard goods.
Sale of duplicate goods. Use of false weights and measures. Hoarding and black-marketing leading
to scarcity and rise in price. Charging more than the MRP. Supply of defective goods.
Misleading advertisements.
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Factors causingexploitation of Consumers
1. Limited Informationproviding full and correctinformation will help in the choice2. Limited Supplieswhen
goods and services are in shortsupply then price shoots up3. Limited Competition.single
producer may manipulate themarket in terms of price andstocks.4. Low Literacy.illiteracy leads
to exploitation. Hence Consumer
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CONSUMER RIGHTS Right to safety
Right to be informed
Right to choose
Right to be heard
Right to seek redressal
Right to consumer education
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Role of Producers in
protecting consumerrights Social responsibility
Increasing awareness
Consumer satisfaction
Principle of social justice
Principle of trusteeship
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Duties of a consumer1. Get a bill for everyimportant purchase andalso the Warranty card2. Check the ISI mark or
Agmark on the goods3. Form consumerawareness groups
4. Make a complaint ongenuine grievances.5. Consumers must
know to exercise their
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Consumer protection
measures Lok adalat Public interest litigation(PIL) Redressal forums and consumerProtection councils Awareness programme Consumer organizations
Consumer welfare fund Legislative measures
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Legislative measures Drug control act 1950 Agricultural products act 1951 Industries act 1951 Prevention of food adulteration act 1954
Essential commodities act 1955 Standards of weights and measures act1956
Monopolies and restrictive trade practicesact 1969 Prevention of black marketing andmaintenance of essential supplies act1980
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Consumer
protectionAct,1986It came into force from 1 July,1987.The main objective of this act is toprovide better and all-round protection to consumers and effectivesafeguards against different types of exploitation such as defective
goods,deficiet services, and unfair trade practices.
SALIENT FEATURES OF THIS ACT- It applies to all goods ,services and unfair trade practices unless
specifically exempted by the central government.
It covers all sectors.
It provides a statutory recognition to the six rights of consumers
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Details a costumer must know before
buying a substance
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Summary The need for consumer protection arises due to
the helplessness of the consumers. They dontexercise their rights due to lack of awareness.
Exploitation in market place happens in variousways.
E.G-sometimes traders indulge in unfair tradepractices such as when shopkeepers weight lessthan what they should or when traders addcharges that were not mentioned before Or when
adulterated goods are sold. The main aim of consumer protection is toprovide better and all round protection toconsumers.
The six consumer rights were included in the
Consumer Protection Act 1986.
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MADE BY-
Toyesh Singh