363cio no sap com emc bpm.ppt) · recebimento de notas fiscais documentum platform inicio inicio...
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1© Copyright 2008 EMC Corporation. All rights reserved.
Automação de Processos de Negócio no SAP com EMC BPM
Pietro [email protected]
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Key Client Challenges & Priorities
In light of the economic downturn, what do you believe are your organisation’s
priorities in terms of improving agility?Select up to three.(% respondents)
Creating cross-functional teams
Increasing overall employee productivity
Scenario planning and preparing for market changes
Encouraging (and extending) collaboration across the business and beyond
Improving knowledge management and information sharing processes
Improving process efficiency (eg. change management, outsourcing, automation and standardisation)
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How People Still Looking BPM ?
?
Integrar com SAP
Capturar Nota Fiscal
Verificar Status SAP
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Business Applications
SOA
Changing Landscape
Federated SearchStore/Archive
Output ManagementDocument Management
WorkflowRetrieve
Information Rights MngtDigital Asset MngtWeb Content Mngt
e-FormsImaging
Document CaptureCollaboration
Records/Retention
Process OrchestrationApplication Integration
OptimizationAnalyticsModeling
Business Activity Monitoring
BPARules
e-FormsDevelopment ToolsState Management
CollaborationApplication FrameworksContent/Document Mgmt
ECM BPM
TCM� A category of applications requiring the unification of process, content, compliance, and customer communications
� Offering from EMC—a “solutions framework” and set of solutions that enable the rapid deployment of business processes to maximize service, efficiency, and agility
TCM� A category of applications requiring the unification of process, content, compliance, and customer communications
� Offering from EMC—a “solutions framework” and set of solutions that enable the rapid deployment of business processes to maximize service, efficiency, and agility
Transactional Content Management
“Cross-functional, end-to-end processes are the ones that matter most to the bottom line: to overall efficiency, customer satisfaction, compliance, and responsiveness”
— Bruce Silver & Associates
Transactional Content Management
“Cross-functional, end-to-end processes are the ones that matter most to the bottom line: to overall efficiency, customer satisfaction, compliance, and responsiveness”
— Bruce Silver & Associates
TCMTCMLending
Case Mgmt
Customer Service
Licensing/Permitting
New Account Opening
Claims/Policy Mgmt
Patient Admissions
Tax/Revenue Proc
Wealth Mgmt
AP/AR
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Transactional Content Management from EMC
Inp
ut
Co
nte
nt
Co
mp
lian
ce
Ou
tpu
t
Documentsand Faxes
Formsand e-mails
DataFederated
Repository
DocumentManagement
Reports
Applications
DynamicCommunications
Records
Security
Information Lifecycle and Storage
Process
Search
Applications
EMC Documentum Platform
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Transactional Content Management: Process
Inp
ut
Co
nte
nt
Co
mp
lian
ce
Ou
tpu
t
Documents& Faxes
Forms& emails
DataFederated
Repository
DocumentManagement
Reports
Applications
DynamicCommunications
Records
Security
Information Lifecycle & Storage
Search
Process
� Business process management (BPM) is a technology-based approach for understanding, automating, and optimizing your processes…
– Understand: Complete view of processes across the organization
– Automate: Execute and automate processes in a production environment
– Optimize: Continuous process performance improvement
� Technologies – Business process analysis
– Process execution
– Business activity monitoring
– Systems-based integration
– Forms management
Understand, automate,and optimize
ANALYZE
DEPLOY
EXECUTE
MONITOR Optimize
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Process Discovery and Analysis
� Process discovery and modeling
� Analyze and simulate processes before putting them into production
� Collaborative design
� Organizational and operational views
� Generate process blueprints
Process Swim-Lane Diagram
Analyze
Simulation Results Enterprise Blueprints
ANALYZE
DEPLOY
EXECUTE
MONITOR Optimize
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Process Automation and Deployment
� Intuitive graphical process modeling
� Agile change management
� Enhanced queue management and task assignments
� Easily integrate with business applications
� Rapid application development and deployment
ANALYZE
DEPLOY
EXECUTE
MONITOR Optimize
Deploy
Process Modeling Rapid User Interface Design
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Process Execution Overview
� Process orchestration
� Human interaction and collaboration
� SOA-based integration, adapters
� Imaging capture
� Document management
ANALYZE
DEPLOY
EXECUTE
MONITOR Optimize
Content Management eForm / Task Screen(Human Workflow)
Image Management
Execute
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Identify Issues Before They Become Problems
� Track processes as they occur in real time
� View Key Performance Indicators (KPIs) at overall process and individual work level
� Continuously make process improvements
ANALYZE
DEPLOY
EXECUTE
MONITOR Optimize
Monitor
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Conectar o Documentum
Consultar objetosrelacionados
Consultar SAP
Conectar SAP
Replicar SAP
ReplicarDocumentum
Process Services for SAP
� Interações com SAP podem ser modeladas e iniciadas a partir de qualquer ponto em um processo de negócios do Documentum
� As informações podem ser facilmente compartilhadas entre Documentum e SAP
– Conecte objetos de um sistema com outro
– Replique informações entre sistemas
� O Documentum pode acionar atividades de fluxo de trabalho em SAP
� Exemplos de caso de uso:– Aplicativos centrados em processos, como processamento de faturas
– Aplicativos centrados em documentos, como gerenciamento de alterações de engenharia
Modelos predefinidos de atividade conectando processos via Documentum e SAP
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Documentum + SAP Sample
� Recebimento de Notas Fiscais
Documentum
Platform
Inicio
Inicio Classifica
Notas
Informa
Recebimento
Define
Agrupamento
De Notas
Aprova
Pagamento
Inicia Processo de
Pagto SAP
Informa
Pagamento
Fim
Fim
SAP Users
Documentum
Users
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Integrated with SAP HR
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Integrated with SAP Purshasing
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EMC / SAP Access to SAP Generated Reporting
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EMC / SAP Access to SAP Generated Documents
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Adding Value to Business
� Integrating Documentum with SAP– Document Integration / Archiving
– Business Process Integration
– Document Management Portalets
– SOA Integration
� Industry Applications– Financial services
� Claims processing
� Credit Dispute
� Mortgage processing
– Media & entertainment
� News production and publishing
– AEC
� Project management
� Engineering change request
� SOP management
– Manufacturing� New product development
� Localization
� Bill-of-materials management
– Government� Paper-elimination
� Submission processes
� Application approval processes
� Horizontal Applications– AP processing
– Correspondence management
– Contract management
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Main Documentum Modules
� Documentum Archive Services for SAP– Enable scalable, secure archiving services for complex SAP IT infrastructures with support for
high-capacity scenarios.
� Documentum Archive Services for SAP ILM– Use scalable, secure archiving for all your SAP information along with retention management
capabilities.
� Documentum Content Services for SAP– Manage important business content within the context of SAP application objects like transactions,
records, and workflows.
� Documentum Content Services for SAP CRM– Streamline CRM marketing, sales, delivery, and support processes for SAP.
� Documentum Content Services for SAP Portal iViews– Create, link, access, and manage EMC Documentum content within the context of SAP business
objects.
� Documentum Content Services for SAP Portal Repository Manager– Enable better content browsing by accessing EMC Documentum content and library services from
various SAP portal views.
� Documentum Process Services for SAP– Create complex SAP content management applications for both SAP and non-SAP end users.
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Who Is Using ?
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Evolution to Accelerated Application Composition
Business ProcessManagement
Transactional ContentManagement
Documentum xCelerated Composition Platform (xCP)
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Documentum xCPDocumentum xCP
Speed to Value: xCelerated Composition Platform (xCP)
Case-based Solution ExamplesCase-based Solution Examples
Customer CareCustomer CareGrants Management
Grants Management
Contracts Management
Contracts Management
New Account Opening
New Account Opening
Virtual Patient Records
Virtual Patient RecordsUnemploymentUnemployment Accounts
PayableAccounts Payable
Claims Management
Claims Management
Configurable User Interface
RichIntegration Capabilities
Model-driven Configuration
Process & Content
Unification
Business Process ManagementBusiness Process Management
ComplianceCompliance Monitoring & ReportingMonitoring & Reporting
Customer CommunicationsCustomer CommunicationsIntelligent CaptureIntelligent Capture
Content Management & Repository ServicesContent Management & Repository Services
CollaborationCollaboration
ConfigurableDashboards
Role-based Applications
Reference Application
Case ManagementCase Management
Best
Practices
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23© Copyright 2008 EMC Corporation. All rights reserved.