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Executive Summary of the Audit Report

Summary of the Report:

Overall operations of the Branch was found to be satisfactory

Irregularities Pointed out and rectified during the Audit Stay:

- Charge details and visit details were updated in SRM in respect of four CC cases.

- Started maintaining ray-wise register properly for !old pac"et "ept inside the vault.

- Observations made in respect of documents #inclusion of security clause properly$ rectified.

- Security documents and itle deeds which were "ept along with the respective files were "ept in separate cover.

- Branch started maintaining security register.

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Major observations in Present Audit:

- Overwriting%Correction of figures were not duly authenticated by custodians both in &ault and eller Register.

- 'ntry in respect of late cash received #received on ().*+.(*,$ was not entered as first entry on the subseuent day.

- Branch has not followed the Clean /ote 0olicy as per e1tant guidelines.

- Branch to ensure to maintain cash well within the retention limit.

- Returned deliverables were not duly entered in the register by giving new serial number.

- Branch has not maintained Card 2ot listing Register 3-+. 3lso Cards hot listed were not destroyed immediately.

- C.( Register maintained and was not updated properly #details of dispatch%status not mentioned$.

- eller to e1ercise necessary care to avoid customer dispute.

- 3M4R56 474OBR and 7ban"-,*( reports were not chec"ed%signed by B2.

- 0O8 details and Consignment /umber were not updated in 8ispatch Register since 8ecember9 (*,.

- 'ntertainment e1penses are not being reported to ne1t higher authority on monthly basis.

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- 4ease 8eed of the office premises was not entered into and also not registered as on date.

- Server Room to be "ept neat clean.

- Multiple Cust 7ds in respect of three customers to be rectified.

- 4oc"er access record was not updated in 4MS correctly.

- Overdue to the e1tent of Rs.);6ollow-up visit reports were not noticed in any of the case files.

- Renewal of CC limit was pending in respect of three cases.

- Branch has not maintained copy of all the documents sent to C0@ in respect of 34%04%'4.

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Suggestion for Improvement:

Branch to ta"e utmost care and ensure rectification of all the observations pointed in the audit report at the earliest.