3cs of developing high performing teams
TRANSCRIPT
Coaching, Collaboration,
Communication: The 3c’s
of Developing High
Performing Teams
Who Am I?
Some companies impacted by my programs include:
Who Am I?
Researched and interviewed top
companies listed in Forbes Magazine
“Best Places to Work” including:
Zappos
TRX
Otterbox
Trader Joe’s
Southwest
Who I was?
Corporate Escape Artist
Did you know…
From January 2012 to June 2014, an average of 2 million employees quit their job on a monthly basis
5
*U.S. Department of Labor Statistics
The Top 3 Reasons Why Employees Quit
Lack of Growth/Advancement
Lack of Appreciation/Recognition
Bad Management
The Cost of Bad Managers
Bad management creates
active disengagement that
cost the U.S. alone an
estimated $450 billion
annually
By 2025, 3 quarters
(75%) of the workforce
population will make up
the “Millennials”
Are you ready?
What will be covered:
Uncover the top 5 success strategies for building a world-
class team
Create loyalty, engagement, and a motivating team
environment
Learn how to build a world-class team that gets results
Design effective team meeting strategies
Understand how to become a leader who others want to
follow
Our Agreement
Decide and Take Action
“Information without implementation is just
ENTERTAINMENT”
Why Are You Here?
High Performance Team Defined
The negative impact of poor team performance
1. Breeds Silos
2. Competing Agendas
3. High Employee Turnover
4. Fosters Distrust
Collaboration
Communication
Coaching
The 3c’s to Building a High Performance Team
Coaching
How to Build a High Performance Team
High Performance Team Framework
Getting the right people on the bus
Removing the wrong people from the bus
Employee is never excited about their jobConstantly complainingFrustruationStressConsistent mistakes/poor performanceAbsenteeism
What are the telltale signs of wrong fit?
What are the telltale signs of wrong fit?
Employee is never excited about their job
Constantly complaining
Frustration
Stress
Consistent mistakes
Poor performance
Absenteeism
Building a High Performance Team
The top 5 success strategies for building a world-class team
Select
Connect
Play
Grow
Praise & reward
Select
What are they good at?
What do they like to do?
What tasks add value to
project/organization?
Connect
Notice and acknowledge your employees
Foster impromptu get-togethers
Food & Drink
Encourage Conversation
Encourage employees to be who they are
Case Study - InfusionSoft
Clate Mask, CEO & Co-Founder
Play
• Correlation between play and peak performance
• Model a questioning attitude
• Decorate & arrange workspace to spark
collaboration
Grow
Before adding more on their plate:
Ask these questions:
1. Are they doing what they like and are good at and add
value to the organization?
2. Do they feel safe at work to be open and candid
Praise & Reward
Be specific
Reward based on goals achieved
Understand that success breeds success
Rewards and Recognition Myth
Extrinsic vs. Intrinsic
Motivation
Create loyalty, engagement, and a motivating team environment
Engagement Accountability Entitlement
How to build a world-class team that gets results
“The soft stuff is the hard stuff.”
Jack Welch, former CEO of GE
How to build a world-class team that gets results
Effective learning cycles comprise three elements:
Reflection
Skill Building
Action
My Gift to You
Collaboration
How to Build a High Performance Team
Avoid Death by Meetings
How to conduct effective team meeting strategies
Words of Wisdom from the Richest Men in the World
What is the objective/outcome of this meeting?
• Plan an agenda in advance
• Include a summary of decisions made in the last meeting
• Prioritize agenda items
• Include person’s name who is responsible for each item
• Identify an allotted amount of time for each item
• Send it to appropriate persons in advance
10 Tips for leading purposeful, productive team meetings
• Appoint a timekeeper, a recorder, and a task master
• Cover problems first, planning second, and miscellaneous third
• Stick to the preplanned agenda
• Make sure ach member speaks for himself or herself
• Begin and end the meeting on time
• Help each presenter with presentation ahead of time
• Choose a distraction free environment
• Choose a spot that encourages creativity
• If the objective is met before end time…end the meeting!
Communication
The 3c’s to Building a High Performance Team
The 5 things every employee wants from their leader
1. Accountability
2. Empowerment and Respect
3. Honesty and Authenticity
4. Specificity
5. Vulnerability
How to become a leader who others want to follow
You MUST build trust
The Power of One-on-One
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Email me: [email protected]
Call me: (760) 659-5600
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Questions & Answers