Hear insights from:

Benefits of attending:

Michael BertoChief Executive OfficerRoper Gulf Shire Council, NTSteering Committee MemberTerritory 2030

Brian GleesonCoordinator General, Remote Indigenous ServicesOffice of the Coordinator General for Remote Indigenous Services

Matthew James Branch Manager, Performance and Evaluation Office of Indigenous Policy CoordinationDepartment of Families, Housing, Community Services and Indigenous Affairs

Bernie YatesPrincipal ConsultantNoetic SolutionsFormer Deputy SecretaryDepartment of Families, Housing, Community Services and Indigenous Affairs

Colleen MarionFounder and Chief Executive OfficerWestern Suburbs Indigenous Gathering Place, VIC

Robert Willmett Area Manager, North QueenslandDepartment of Education, Employment and Workplace Relations

Hear what is needed to ensure the development of sound policy that translates into effective and valued services

Learn what is required for effective service delivery that achieves positive outcomes

Learn how to actively engage communities in the policy development/service delivery process

To Register ☎ 1300 316 882 1300 918 334 registration@criterionconferences.com www.indigenous-policy.com

Researched by: SAVE up to $400 when you register and pay by 22 July 2011

19th & 20th July 2011, Novotel on Collins, Melbourne

Join the conversation with:

Val Schier MayorCairns Regional Council, QLD

Ivan Simon Deputy Chief ExecutiveAboriginal Housing Office, NSW

Kristine Mansia Manager, Indigenous Justice Programs, Far North QueenslandDepartment of Justice, QLD

Eddie Mulholland Chief Executive OfficeMiwatj Aboriginal Health Corporation, NT

Alex Harper Research FellowCape York Institute of Policy and Leadership

Ken Moore Senior Research Manager, National Rural IssuesRural Industries Research and Development Corporation

Suzanah Kuzio Chief Executive OfficerCommunity Enterprises Australia (CEA)

Jake Quinlivan Regional Manager, Youth ServicesRoper Gulf Shire Council

Noelene McCormick Director Audit and Ethical StandardsDepartment of Education and Training, NT

Leanne Wilson Strategic Relationships ManagerDepartment of Education, Employment and Workplace Relations

Senior RepresentativeDepartment of Communities, QLD*

*Subject to availability

Developing sound policy & delivering effective services to ‘Close the Gap’

27th & 28th September 2011, The Sebel, Cairns

3rd Annual

Linking Indigenous Policy with

Service Delivery 2011

Workshop How to improve service delivery & outcomes

Site Tour. Visit: • Tjapukai Aboriginal

Cultural Park• Wuchopperen Health Service• Mookai Rosie Bi Bayan

Workshop & Site Tour

Who willattend?

Policy Development

Policy Implementation

Program Management

Service Delivery

Community Engagement/

Liaison

Developing sound policy, delivering effective services & achieving positive outcomes

Governments around Australia have committed to ‘Closing the Gap’ and improving the lives of Indigenous Australians. The development of sound policy and its translation into effective and valued services is crucial to this. While we are making progress in this area, it’s fair to say that this is still very much a ‘work-in-progress’.

Linking Indigenous Policy with Service Delivery 2011 will explore what policy practitioners and service deliverers can do to ensure the development of sound policy that carries through into effective services; and, ultimately, improves outcomes for Aboriginal and Torres Strait Islander Australians.

With a focus on core priorities like health, housing, education, employment, justice and remote services, this conference will leave attendees better placed to ensure success, wherever they sit on the policy/service delivery spectrum.

It’s not often that policy practitioners and service deliverers can get together to explore how they can be more effective in their roles, work more effectively together and, ultimately, bring us closer to ‘Closing the Gap’. Don’t miss out on the chance to join this important conversation!

You will learn:

• Where we go wrong and what is needed to improve policy development and service delivery

• How to build stronger partnerships (between policy practitioners, service deliverers and communities) to underpin effective policy/program design and delivery

• How to actively engage communities in the decision-making and delivery process, and build community ownership

• How to measure the effectiveness of initiatives to ensure continual improvement

To Register ☎ 1300 316 882 1300 918 334 registration@criterionconferences.com www.indigenous-policy.com

To registerfax back

the registration form to1300 918 334

or call our customerservice departmenton 1300 316 882

Media partners:

Endorsers:

Senior representatives from Commonwealth, State and Local Government and the Community/ Not-for-Profit sector with responsibilities for Indigenous:

Criterion is delighted to offer a select number of scholarships for Indigenous community representatives to attend. To apply, please email lindsey.eifler@criterionconferences.com

Western Suburbs Indigenous Gathering Place Association

Day OneTuesday 27th September, 2011

Website: www.indigenous-policy.com

8.30 Registration, coffee & networking

9.00 Welcome to Country

Yidinji Traditional Owner

9:15 Welcome remarks from the Chairs

Noelene McCormick Director Audit and Ethical Standards

Department of Education and Training, NT

Leanne Wilson, Strategic Relationships Manager Department of Education, Employment and Workplace

Relations

Developing policy that translates into effective & valued services

9.30 An exploration of Indigenous policy & service delivery in Cairns

• Indigenous policy/service delivery in Cairns – The journey so far

• The Indigenous Policy Advisory Group – Guiding Council in its decisions

• Priorities for the future

Val Schier, Mayor Cairns Regional Council, QLD

10:15 The trifecta of useful policy, effective implementation & outcomes that work – A practical guide to making it happen

• Why we go wrong and what is required to maximise the opportunities for policy and services to hit the mark and deliver positive outcomes that are sustainable

• How government policy makers, service organisations and communities can build stronger partnerships

• Where it works and when we will know we are on the right track

Bernie Yates, Principal Consultant Noetic Solutions Former Deputy Secretary Department of Families, Housing, Community Services

and Indigenous Affairs

11:00 Morning tea & networking

11:30 Insights into effective policy development & delivery from the health service delivery frontline

• What is required of policy makers to increase the likelihood of successful policies and service delivery

• Overcoming some of the challenges around Aboriginal health policy and delivery

• Innovative approaches to service delivery and ensuring policy intentions hit the mark

Eddie Mulholland, Chief Executive Officer Miwatj Aboriginal Health Corporation, NT

12:15 Involving the end-user from the outset for more sustainable policies & effective services

• Where challenges lie around developing effective policies that transition into meaningful service delivery and outcomes

• Importance of involving the end-user from the outset • How the Aboriginal Housing Office NSW involves the

end-user – A look at the Office’s governance and consultative structure

Ivan Simon, Deputy Chief Executive Aboriginal Housing Office, NSW

1:00 Networking lunch

2:00 ‘What’ to measure & ‘how’ to measure to ensure accountability & the effective translation of policy into service delivery

Matthew James, Branch Manager, Performance and Evaluation, Office of Indigenous Policy Coordination

Department of Families, Housing, Community Services and Indigenous Affairs

2:45 The importance of research for Indigenous policy & service delivery

• Importance of research being owned and driven by Indigenous communities of interest and practice

• Strong engagement with Indigenous stakeholders and inclusion of Indigenous researchers to ensure more effective policy and service delivery

Ken Moore, Senior Research Manager, National Rural Issues (includes Aboriginal and Torres Strait Islander Rural Development R&D Program)

Rural Industries Research and Development Corporation

3:30 Afternoon tea & networking

4:00 ‘Gathering’ together services – An innovative model of community service delivery

• How we have ‘gathered’ together a range of services and developed partnerships, and how this has achieved positive outcomes

• Advice on what is required for more effective policy/service delivery

Colleen Marion, Founder and CEO Western Suburbs Indigenous Gathering Place

Association, VIC

4:45 Spotlights

In this session, you will have the opportunity to share the work your organisation is doing to strengthen Indigenous policy development or service delivery

5:30 Chair’s closing remarks & close of day one

6:00 Complimentary networking dinner

All conference attendees and speakers are invited to join us for a complimentary networking dinner

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Day TwoWednesday 28th September, 2011

Early booking discounts apply – the earlier you book the more $$$ you save

8.30 Welcome, coffee & networking

9.00 Welcome remarks from the Chairs & re-cap of day one

Effectively delivering services & achieving positive outcomes

9.15 Active community engagement & ownership to ensure the effective delivery of remote services

• Key elements of Remote Service Delivery (RSD) – Place-based plans made in partnership with communities, a single government interface, and prioritising community governance and leadership

• Gaining active community input – Spotlight on governance arrangements and community engagement

• Progress-to-date and what is next for RSD

Brian Gleeson, Coordinator General, Remote Indigenous Service Delivery

Office of the Coordinator General for Remote Indigenous Service Delivery

10:00 The person at the centre

• Examples of service delivery that have a stronger emphasis on the person at the centre

• Service delivery challenges at the key transitional stages for clients, eg: school to work, moving from remote to urban locations

• Appreciating the regional differences and how they impact upon developing better solutions

Robert Willmett, Area Manager, North Queensland Department of Education, Employment and Workplace

Relations

10:45 Morning tea & networking

11:15 Applying welfare reform principles beyond welfare reform

• Welfare reform principles and their application to cash and service welfare

• Combating welfare passivity and the importance of rebuilding individual and family responsibilities in service provisions

• Examples of how the Cape York Institute is applying this philosophy in service delivery

Alex Harper, Research Fellow Cape York Institute for Policy and Leadership

12:00 What is required for effective policy & delivery – Insights from the QLD Department of Communities

Senior Representative Department of Communities, QLD

12:45 Networking lunch

1:45 Aboriginal people leading the decision-making process – Territory 2030

• About Territory 2030 – A plan to guide government initiatives with Aboriginal people at the centre of decision-making

• Lessons from Territory 2030 and how we might extend this approach into policy development/service delivery

• The Roper Gulf Shire experience – Spotlight on youth service delivery in the shire

Michael Berto, Chief Executive Officer Roper Gulf Shire Council, NT Steering Committee Territory 2030 &

Jake Quinlivan, Regional Manager, Youth Services Roper Gulf Shire Council, NT

2:30 Delivering better outcomes through tailored justice services – Murri Courts

• About the Murri Courts – A community-centred court process to reduce high rates of re-offending among Indigenous offenders, and to provide a more culturally-appropriate criminal justice process

• How the Murri Courts work – Elders, respected persons and community justice groups involved in the sentencing process

• Cairns Murri Court – The journey, key lessons and achievements

• Evaluation outcomes of the Murri Courts

Kristine Mansia Manager, Indigenous Justice Programs, Far North Queensland

Department of Justice and Attorney-General, QLD

3:15 Afternoon tea & networking

3:45 The service provider’s perspective on the policy radar

• A service provider’s perspective on what is required for sound policy that delivers outcomes on the ground

• What policy makers need to know about the complexity of delivering services to remote Indigenous communities

• Preparing and responding effectively to changes in policy direction

• The need for engagement and capacity building, alongside traditional services, in remote Indigenous communities

Suzanah Kuzio, Chief Executive Officer Community Enterprises Australia (CEA)

4:30 Roundtables

Delegates will break into groups to discuss key themes with the speakers. You will also have the opportunity to ask any last questions and clarify key lessons to take back to your workplace.

5:15 Chair’s closing remarks & close of conference

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Team DiscountsRegister a team of 3-4 – save 10% off the standard price Register a team of 5-6 – save 12% off the standard price Register a team of 7-8 – save 15% off the standard price

Only one discount can be used per booking.

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WorkshopsMonday 26th September, 2011Thursday 29th September, 2011

Early booking discounts apply – the earlier you book the more $$$ you save

How to improve service delivery & outcomesPre-Conference Workshop Monday 26th September, 2011 9:00am – 4:00pm

Effective service delivery is crucial to ‘Closing the Gap’ in Indigenous life outcomes. The Western Suburbs Indigenous Gathering Place is an organisation dedicated to delivering innovative programs to the local Indigenous community. The organisation has been successful through its innovative approach to service delivery; essentially a ‘gathering’ together of health and other services in partnership with numerous mainstream organisations.

This unique and highly practical workshop will provide you with the information, inspiration and motivation required to utilise the Gathering Place’s proven techniques to improve your own linkages.

By attending, you will learn:

• About the Gathering Place – How one woman’s vision has materialised in 8 years from 1 worker to 43 professional staff

• About the Gathering Place’s method of service delivery – the gathering together of mainstream and Indigenous service delivery, and utilising best practice and merit employment principles (i.e best person for the job, irrespective of race)

• An exploration of the Gathering Place’s Healing Program and how it has improved health and justice outcomes for Indigenous people in the West of Melbourne

• The legacy of activist William Cooper and how it has inspired the work of the Gathering Place.

About your workshop leaders:

Colleen MarionFounder and Chief Executive OfficerWestern Suburbs Indigenous Gathering Place Association, VIC

Colleen is a Bidjara woman from Augathella in south west Queensland

Liz HillWestern Suburbs Indigenous Gathering Place Association, VICLiz is a Bardi woman from the West Kimberley region of Western Australia.

Abe SchwarzWestern Suburbs Indigenous Gathering Place Association, VIC

Corinne SeibelChief Executive OfficerWestgate General Practice Network

Nihal SamaraGeneral Counsel and Legal Director Kaizen Synergy

Site Tour. Visit: • Tjapukai Aboriginal Cultural Park• Wuchopperen Health Service• Mookai Rosie Bi BayanPost-Conference Site Tour Thursday 29th September, 2011 9:00am – 4:00pm

Coming from interstate or outside of Cairns? Don’t miss out on the chance to meet some of Cairns’ most effective service providers in this one-off site tour!

PART A – Tjapukai Cultural Park

Tjapukai is Australia’s oldest Indigenous cultural park and much of its success can be attributed to employing people from the local community. In this component you will be taken on a tour of the park and hear a special talk from the manager.

You will be accompanied by:Carrie AirdGuideTjapukai Cultural Park

Special talk from:Christopher Richardson Operations Manager Tjapukai Cultural Park

PART B – Wuchopperen Health Service

Wuchopperen provides health services to Indigenous people throughout far north Queensland. This organisation has been successful due to its strong community focus and consumer engagement. In this component, Wuchopperen staff will lead you on a tour of the facilities and give you an opportunity to ask them questions about their work.

You will be accompanied by:Senior RepresentativeWuchopperen Health Service

PART C – Mookai Rosie Bi Bayan

Mookai Rosie Bi Bayan is an Indigenous organisation that specialises in women and child maternal health care. The service prides itself on being culturally sensitive and working with communities to achieve better health outcomes. In this component, staff will take you on a walk through the facilities and you will also hear a talk from the Chief Executive Officer and Health Manager.

You will be accompanied by:Lillian SimpsonChief Executive OfficerMookai Rosie Bi Bayan

Registration PageConference: 27th & 28th September 2011

Workshop & Site Tour: 26th & 29th September 2011

Website: www.indigenous-policy.com

How To Register

How To Pay

Team Discounts

Venue

Brochure Code:

CC*CAIE

Online:www.indigenous-policy.com

Tel: 1300 316 882

Email:registration@criterionconferences.com

Fax: 1300 918 334

Mail:Criterion Conferences Pty LtdPO Box R1478 Royal Exchange, NSW 1225

Register a team of 3-4 – save 10% off the standard priceRegister a team of 5-6 – save 12% off the standard priceRegister a team of 7-8 – save 15% off the standard price

If you want to register a group, please call us on 1300 316 882 and we will coordinate your registration.

Only one discount can be used per booking.Delegates must be registered at the same time from the same company.

The Sebel, Cairns17 Abbott StreetCairns QLD 4870Ph: 07 4050 2124

Cancellations:Should you be unable to attend, a substitute delegate is welcome at no extra charge.The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.

Privacy Policy:Any information provided by you in relation to this conference is collected by Criterion Conferences and will be added to our database with the sole purpose of providing you with information about future conferences and services. If you do not wish to be added, please tick here when you fax back your registration to 1300 918 334.

Changes to Conference and Agenda:Criterion Conferences reserves the right to alter the programme without notice and is not responsible for any loss or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of any event.Criterion Conferences ABN number: 50 878 562 414

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Linking Indigenous Policy with

Service Delivery 2011 Event Prices

Delegate DetailsPlease complete: (Please photocopy for additional delegates)

DELEGATE ONE

Delegate Forename: _________________________________________________

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Tick relevant box Register & pay by Register & pay by Standard price 22 July 2011 26 August 2011 after 26 August 2011

If there is a package you require that is not mentioned above, please contact us and we will be happy to provide you with a quote. *GST is charged at 10%. Registration fee includes lunch, refreshments and conference documentation. Please contact us for any special dietary requirements. Full payment must be received prior to the conference to ensure admission.

Audio CD Please send me _____ set(s) $999 + GST = $1098.90

2 Day Conference

2 Day Conference

$2599+GST= $2858.90 SAVE $200

$1699+GST= $1868.90 SAVE $200

$2699+GST= $2968.90 SAVE $100

$1799+GST= $1978.90 SAVE $100

$2799+GST= $3078.90

$1899+GST= $2088.90

2 Day Conference + Site Tour or Workshop

2 Day Conference + Site Tour or Workshop

2 Day Conference + Site Tour & Workshop

2 Day Conference + Site Tour & Workshop

$3899+GST= $4288.90 SAVE $300

$2499+GST= $2748.90 SAVE $300

$5099+GST= $5608.90 SAVE $400

$3199+GST= $3518.90 SAVE $400

$3999+GST= $4398.90 SAVE $200

$2599+GST= $2858.90 SAVE $200

$5199+GST= $5718.90 SAVE $300

$3299 +GST= $3628.90 SAVE $300

$4199+GST= $4618.90

$2799+GST= $3078.90

$5499+GST= $6048.90

$3599+GST= $3958.90

Discounted prices for Indigenous community organisations, NGOs, non-for-profit organisations & local councils

3rd Annual