3rd national shared services...

3rd National Shared Services Conclave

In collaboration with

Shared Services Forum

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Sponsored and Supported By:

Redesigning Business Processes for Competitive Advantage

Presents

Post Event Report

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Table of Contents Page No.

Welcome & Introduction 3

Inaugural Session and Unveiling BPM Publication 4—6

Message from Hon’ble Minister Shri Kapil Sibal 7

Executive Summary of BPM Publication 8

Panel Session I 9

Panel Session II 10

Panel Session III 11

Panel Session IV 12

Awards Evening 13-18

Delegates & Networking 19-20

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Featuring the theme ‘Redesigning Business Processes for

Competitive Advantage’, the Conclave 2013 focused on the

following primary objectives:

Capture and disseminate understanding of the various

dimensions of Business Processes Management (BPM) in

the Global India, and

Spread its adoption by fully leveraging the best practices

from global shared services and off shoring operations.

The Conclave while adapting to Indian context brought a holis-

tic focus on BPM with Three Streams:

Workshop Panel Discussions

Release of BPM Publication

Excellence Awards and Recognitions

The Conclave was well attended by around 100 delegates and

focused on the following broad themes for the FOUR Panel

discussions:

1. Business Process Management - A Strategic Option for Competitive Advantage

2. Success Stories of Redesigning Business Processes through Shared Services

3. Leadership & Capability Development – Skills for Effective BPM

4. BP to BP: Business Process to Business Performance


Redesigning Business Processes for

Competitive Advantage

Friday, 25th Oct 2013 , Le Meridien, New Delhi

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Welcome Address by

Mr Sunil Sayal Program Director & Region CFO, Nokia Solutions & Networks

Conclave Introduction by

Mr Ravi Ramakrishnan Founder & CEO, RvaluE Consulting

Knowledge Partners to the Conclave

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Guest of Honour

Dr. Nalin Shinghal CMD, Central Electronics Limited

President, Delhi Management Association

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Dr. Nalin Shinghal unveiled the first ever BPM Publication for India at the Con-clave. 1st four copies of the publication were presented by him to eminent leaders at the conclave.

RvaluE, in partnership with Delhi Management Association (DMA), designed the publication to become a valuable guidance document for organizations to

absorb best practices adopted by various companies in respect of BPM and spread knowledge and

step up momentum in India around Business Process Management

to drive their own strategic goals for redesigning business processes and achieve competitive advantage!


Dr. Nalin Shinghal unveiling the first of its kind BPM Publication: ‘BPM in Global India: The Inflection Point for Competitive Advantage’

1st BPM Publication copies held by : (L to R) - Mr Rakesh Sinha, Mr Sunil Sayal,

Dr. Nalin Shinghal & Mr. Ravi Ramakrishnan

The publication captures the insights and perspectives of the industry, both global and domestic, about their journey, challenges and bene-fits, and covers services sector / staff functions and their inter linkages, to provide directional inputs and draw inferences for effective adop-tion of BPM by Companies in India.

The BPM questionnaire with Topics were sent to ET 500 companies—both private sector and public sector—and Global corporations, with target audience focused on CXOs, Business Leaders, Practitioners, Heads of Shared Services Centers and BPO Majors.

http://www.rvalueconsulting.com/

http://www.dmadelhi.org/

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Message from Hon’ble Minister Shri Kapil Sibal Minister for Communication and Information Technology

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Mr Rakesh Sinha, the co– author of the BPM Publication, shared the Executive Summary of the publication:

1. Global India: With India becoming a global hub for off shoring processes from companies across the globe, the focus on Busi-ness Process Management (BPM) has become intense and its value story has also become evident.

2. Defining BPM: BPM is classified into 3 dimensions: Business

Process Consolidation (BPC), Business Process Transformation (BPT) and Business Process Management Systems (BPMS).

3. BP to BP: Business Process to Business Performance. Process, to

be effective, needs to directly lead to Performance. Primary BPM outcomes can be classified as Competitive Advantage, Cost Effectiveness, Customer Experience, Operational Excellence, Control & Compliance and Leadership Excellence.

4. Strategic Execution: Of the two main streams of BPM—BPC and

BPT, BPC offers the best starting point for BPM! Deciding on operating model is essential in the strategic execution. The over arching requirement is Assessment Readiness, which includes areas like organization redesign, training and engagement of people / customers as a part of Change Management and Or-ganization Alignment initiatives.

5. Leadership Skills & Business Capabilities: Six focus areas of

Leadership are Personal Excellence, Driving Extraordinary Per-formance, Coaching & Developing leaders, Accepting & Enabling Change, Building Relationship and Enhancing Business Acumen.

6. Emerging Focus: BPM is irreversible and here to stay! Some of

the key identified areas that will drive the future of BPM in Global India are—Strong Support systems that focus on BPMS and quality, Increase width and depth in processes, Virtualiza-tion, Huge Potential of Public Sector and Aggregation of Ser-vices for the SME Sector and Skill intensification.

BPM Publication: Executive Summary

Mr. Rakesh Sinha Vice President & Business Leader,

RvaluE Consulting Pvt. Ltd. briefing about the BPM Publication

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Panel Session I BPM—A Strategic Option For Competitive Advantage

First of the four panels was a CXO Panel where discussions were kicked off on ‘How Business Process Management is a Strategic Option for Competitive Advantage’. The CXO panel shared their wisdom and practical insights on their planned journey to Excellence!

Ravi Ramakrishnan Founder & CEO, RvauE Consulting

Hitesh Vakil

CEO, Service Excellence Centre,

Zee Entertainment Enterprises Ltd.

Gilles Boutte

CFO, Volvo Eicher

Govind Sankaranarayanan

CFO & COO, Tata Capital

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Panel Session II Success stories of Redesigning Business Processes through Shared Services/ Centralized Operations

Second panel brought various Success stories of Redesigning Business Processes through Shared Services/ Centralized Operations in Indian environment across BFSI, Telecom and Diversified domains, with business leaders and practitioners as speakers.

H Karthik Vice President, Everest Group

Moderator Ramesh Sharma

Head ABEX & BPT, Adani Group

Mukesh Khare Dy General Manager, SBI

Gaurav Duggal Financial Controller,

Aircel

Vandana Jogani General Manager,

ICICI Bank

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Panel Session III Leadership & Capability Development: Skills for Implementing Effective BPM

The Third Panel focused on Leadership & Capability Development – Skills for Implementing Effective BPM. Panel discussed and shared im-peratives of BPM execution from leadership point of view.

Rakesh Sinha Vice President & Business Leader

RvaluE Consulting Moderator Dayanand Allapur

VP & Head HR, Capgemini Business Services

Sanjay Gupta Chief Architect, Shared Services Forum

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Panel Session IV BP to BP: Business Process to Business Performance

The fourth Panel session was completely focused on business value realization i.e. BP to BP: Business Process to Business Performance - BPOs as full-service value provider, expanding from domestic to global shared service operations, emerging BPMS trends and ERP Implemen-tation at ONGC. The story of Project ICE, ONGC was rell appreciated by all delegates at the conclave as it demonstrated how ERP implemen-tation became holistic BPM Initiative and thereby, a landmark in the history of Public Sector process redesigning and automation.

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Excellence Awards & Recognitions - 2013

All India Management Association (AIMA) & Delhi Management Association (DMA), in collaboration with

RvaluE Consulting as Knowledge Partners, have instituted Shared Services Excellence Awards and Recognitions. These

Awards have been established to honor, recognize and promote transformative strategies by Shared Services

demonstrating winning practices.

Shared Services Excellence awards are designed to recognize contributions by Companies that are broadly comparable.

Four Categories of Awards

Category I: Shared Service in India—Single Domain

Category II: Shared Services in India—Diversified Domains

Category III: Shared Services in India—Banking Domain

Category IV: Certificate of Recognition

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Excellence Awards & Recognitions - 2013

Jury Panel

Mr V V Ranganathan, Co-Founder & Chairman,

Compassites Ventures Inc.

Mr Vivek Gaur Managing Director & CEO

Air Works India Engineering Pvt. Ltd.

Mr Gaurav Gupta Partner—Communications, Media

& Technology Practice, AT Kearney

An Independent Jury Panel comprising practitioners with proven experience and expertise in BPM and Shared Services evaluated and scored each application. The jury decided upon various stated parameters and ensured comparability of the scores for final selection of winners.

Awards Evening

Ravi Ramakrishnan inaugurating the Awards Evening

Dignitaries for announcement and distribution of Excellence Awards

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Excellence Awards & Recognitions 2013 Shared Services in India– Single Domain

Mr. Sanjeev Varma, CEO, Steria India announcing the Award Winner:

TATA Motors Limited

Mr Sandeep Kulkarni with his team accepting the Excellence Award from Mr Sanjeev Varma

Mr Sandeep kulkarni, conveying his thoughts about the win

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Excellence Awards & Recognitions 2013 Shared Services in India - Diversified Domains

Mr Ravi Ramakrishnan, Founder & CEO, RvaluE Consulting announcing the

Award Winner:

Adani Enterprises Limited

Mr Ravi Ramakrishnan handing over the Excellence Award to Mr. Nalin Tripathi, GM Shared Services of Adani Group

Mr. Nalin Tripathi acknowledging the win

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Excellence Awards & Recognition 2013 Shared Services in India - Banking Domain

Mr Sunil Sayal, Program Director & Region CFO, Nokia Solutions & Networks announcing the

Award Winner:

ICICI Bank Limited

Mr Parvez Mulla, Head India Operations –Retail Banking, ICICI accepting Excellence Award for ICICI Bank Limited

Mr. Parvez Mulla expressing his gratitude after accepting the Excellence Award

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Excellence Awards & Recognitions 2013 Certificate of Recognition

Mr C M Tripathi , Head ICE, ONGC receiving the Certificate of Recognition for the

successful Project ICE, ONGC

Mr C S Puri, Life Patron , DMA receiving the Certificate of Recognition for his sustained guidance, support and patronage to DMA

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Delegates & Networking

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Delegates & Networking

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For more information on the Conclave & BPM Publication, please contact

RvaluE Consulting Pvt. Ltd.

Shared Services Forum (SSF)

Shared Services Forum (SSF) has been launched to progressively become the Forum of Interactive Excellence in India, for Shared Services & Business Process Management, with the strategic intent, to include the follow-ing purposes:

- Shared Services & BPM Strategy: Help spread Shared Services adoption and Business Process Management in Indian Organizations across private/public sector, SME segments in multiple domains - Winning Practices: Enable exchange of best and winning practices from practitioners, industry leaders, global shared services and BPO Majors to adopt and adapt global practices to requirements of Indian Organizations - Knowledge Network: Build industry network of leaders for knowledge sharing, and help nurture and develop capabilities of leaders to become successful - Awards & Recognition: Honor, recognize and promote transformative strategies in Shared Services and BPM

as well as exemplary leaders who enable such transformation.

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