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February 2012

Governance Knowledge CentrePromoted by Department of Administrative Reforms and Public GrievancesMinistry of Personnel, Public Grievances and Pensions, Government of Indiahttp://indiagovernance.gov.in/

Researched and Documented by

OneWorld Foundation India

Malkapur 24X7 Water Supply ProjectEnsuring efficient water supply

Transparency and Accountability

Governance Knowledge CentrePromoted by Department of Administrative Reforms and Public Grievances

Ministry of Personnel, Public Grievances and Pensions

Government of India

Table of Contents

Executive Summary ................................

Methodology ................................................................

Background ................................................................

Objective ................................................................

Project Design ................................

Key Stakeholders ................................

Work Flow ................................

Financial Model ................................

Achievements ................................

Conclusion ................................................................

References ................................................................


Governance Knowledge Centre

Administrative Reforms and Public Grievances


Researched and documented by


Water and Sanitation

Malkapur 2

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Case Study Water and Sanitation

Malkapur 24*7 water supply Project

February 2012

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Government of India

Executive Summary A large proportion of the Indian population, mainly those inhabiting rural areas, do

access to safe drinking water. According to the National Sample Survey Office (NSSO) 65

round survey in 2008-09, even though chemical contamination of drinking water is being

tackled today in the National Rural Drinking Water Programme (NRDWP),

contamination, which is more dangerous as well as more prevalent, continues to be in need of

systematic measurement and tackling. Slightly more than 30 percent of rural households in the

country source their drinking water from taps that are mor

labour, particularly of women and children. However, this widely varies from less than 5

percent in Uttar Pradesh and Bihar to more than 80 percent in Tamil Nadu and Himachal

Pradesh.

A large number of successful models for e

experimented throughout the country. Most of these initiatives are initiated/operated by the

private sector. The Malkapur 24X7 water supply project is the first public sector initiative to

have successfully provided water to the entire town. Launched in 2010, the scheme is

implemented jointly by the Maharashtra Jeevan Pradhikaran and the Malkapur Nagar

Panchayat.

The scheme involves the use of a variety of innovative features. Firstly, it uses the design of

WaterGEMS software to design the system. Secondly, the use of High Density Polyethylene

pipes that requires fewer joints makes for a more durable system as well as reduces the loss of

water through leakages. Thirdly, the use of Automatic Meter Reading

effective water auditing possible at any point of time and with cent per cent accuracy. Fourthly,

the successful implementation of the telescopic tariff has meant that tariff recovery is linked to

the volume transported over distances tr

water charges through the introduction of a volumetric tariff system.

Currently, the Malkapur 24X7 water supply system is successfully supplying water round the

clock to the entire town with 110 litres

consumption of water by nearly 30 percent. The operational cost of the system has decreased by

INR 75,000 per month. The quality of water supplied under the system has consistently been

adjudged 100 percent potable. Revenue generation has drastically increased to show a surplus

of INR 4 lakh per annum instead of hitherto existing deficit of INR 30 lakh. The project received

the Prime Minister’s Award for Excellence in Public Administration in 2009

Water Awards for Technical Innovations awarded by the Ministry of Urban Development

(MoUD), Government of India in December 2011.








Malkapur 2

Executive Summary A large proportion of the Indian population, mainly those inhabiting rural areas, do

access to safe drinking water. According to the National Sample Survey Office (NSSO) 65

09, even though chemical contamination of drinking water is being

tackled today in the National Rural Drinking Water Programme (NRDWP),



country source their drinking water from taps that are more convenient, saving time and



A large number of successful models for ensuring clean water supply to villages have been



provided water to the entire town. Launched in 2010, the scheme is


The scheme involves the use of a variety of innovative features. Firstly, it uses the design of



water through leakages. Thirdly, the use of Automatic Meter Reading



the volume transported over distances travelled. A uniformity has been created in the rate of

water charges through the introduction of a volumetric tariff system.


clock to the entire town with 110 litres per capita per day (lpcd), having reduced the



able. Revenue generation has drastically increased to show a surplus


the Prime Minister’s Award for Excellence in Public Administration in 2009


(MoUD), Government of India in December 2011.




February 2012

2

A large proportion of the Indian population, mainly those inhabiting rural areas, do not have

access to safe drinking water. According to the National Sample Survey Office (NSSO) 65th

09, even though chemical contamination of drinking water is being

tackled today in the National Rural Drinking Water Programme (NRDWP), bacterial



e convenient, saving time and



nsuring clean water supply to villages have been



provided water to the entire town. Launched in 2010, the scheme is


The scheme involves the use of a variety of innovative features. Firstly, it uses the design of the



water through leakages. Thirdly, the use of Automatic Meter Reading system has led to



avelled. A uniformity has been created in the rate of


per capita per day (lpcd), having reduced the



able. Revenue generation has drastically increased to show a surplus


the Prime Minister’s Award for Excellence in Public Administration in 2009-2010 and the Urban





Government of India

Methodology The Malkapur 24X7 water supply project has provided an efficient, sustainable and high impact

system for continuous water supply to the entire town. It is the first such initiative in the

country to have provided water to an entire town on a continuous basis. It is unique and

noteworthy since it combines a range of systematic interventions, management processes,

human resource development, new technologies, policy and financial measures, citizen friendly

services, services to the poor and better coverage and communication strategies. The initiative

has proven that water supply around the clock is an actual possibi

resources and presents a replicable model. It has substantially improved service delivery

standards for the poor and public health benefits.

These factors suggest the project’s suitability as a best practice in public service d

large, and in water supply more specifically. In order to understand the project’s context,

motivation and functioning, the Governance Knowledge Centre (GKC) team carried out

extensive secondary research. A set of unique features and benefits w

shortcomings were explored.

Background The Malkapur water supply system is the first public sector initiative in India that operates to

provide water on a round the clock basis. Malkapur is known for its enterprising farmers and

an efficient cooperative sector for managing sugar mills, lift irrigation systems, milk

production, and collection and selling. It is a fast growing area whose population increased at

the rate of 58 percent in 1981-

that was commissioned for the village in 1988 was designed for an expected population of

14,000 in 2010 on the basis of 40 litres per capita per day (lpcd). However, the population of

Malkapur reached approximately 23,000 in 2001 itself;

existing water supply system, leading to acute shortages in water supply even when the

panchayat (GP) operated the pumping system for all hours when electricity was available.

Further, there were no fixed hours for

hours daily. This forced residents to resort to use of water from tankers and bore wells. All of

these together amounted to the GP

Additional expenses were incurred on energy utilised to draw water from 11 bore wells with

power pumps that the GP depended on to cover shortfall in water supply.

The situation necessitated augmentation of the water supply system in Malkapur. In December

2002, the Government of Maharashtra approved a new water supply system for Malkapur,

aiming to provide 55 lpcd to a projected population of 67,000 by 2030. The project was to utilise








Malkapur 2

The Malkapur 24X7 water supply project has provided an efficient, sustainable and high impact

inuous water supply to the entire town. It is the first such initiative in the





has proven that water supply around the clock is an actual possibility in a town with limited


standards for the poor and public health benefits.

These factors suggest the project’s suitability as a best practice in public service d



extensive secondary research. A set of unique features and benefits was thus identified and

shortcomings were explored.

The Malkapur water supply system is the first public sector initiative in India that operates to


efficient cooperative sector for managing sugar mills, lift irrigation systems, milk


-91 and 275 percent in 1991-2001. The piped w



Malkapur reached approximately 23,000 in 2001 itself; this placed immense pressure on the

existing water supply system, leading to acute shortages in water supply even when the

operated the pumping system for all hours when electricity was available.

Further, there were no fixed hours for water supply to the citizens, ranging from two to three


these together amounted to the GP registering a poor rate of recovery of water charges.

enses were incurred on energy utilised to draw water from 11 bore wells with



ernment of Maharashtra approved a new water supply system for Malkapur,





February 2012

3

The Malkapur 24X7 water supply project has provided an efficient, sustainable and high impact

inuous water supply to the entire town. It is the first such initiative in the





lity in a town with limited


These factors suggest the project’s suitability as a best practice in public service delivery, at



as thus identified and

The Malkapur water supply system is the first public sector initiative in India that operates to


efficient cooperative sector for managing sugar mills, lift irrigation systems, milk


2001. The piped water supply scheme



this placed immense pressure on the

existing water supply system, leading to acute shortages in water supply even when the gram

operated the pumping system for all hours when electricity was available.

water supply to the citizens, ranging from two to three


registering a poor rate of recovery of water charges.

enses were incurred on energy utilised to draw water from 11 bore wells with



ernment of Maharashtra approved a new water supply system for Malkapur,





Government of India

the existing distribution network of 12.5 km. The project was commissioned in 2005.

Subsequently, the ambition to provide water supply 24X7 emerged by 2006 and, for achieving

this, a revised (from INR 9.5 crore) project budget of INR 12.3 crore was approved by the state

government. A higher water norm of 70 lpcd was also prescribed under th

due consultations, the project was consented to by the Malkapur GP in January 2007. In April

2008, the Malkapur GP was converted to a

transition from a rural to urban setting and

originating from non-agricultural activity.

Formally launched in 2010, the project is undertaken by the Malkapur Nagar Panchayat (MNP)

and Maharashtra Jeevan Pradhikaran (MJP). It is supported by the G

under the Accelerated Rural Water Supply Programme (ARWSP). Technology has played a

significant role in the distribution network for supplying water 24X7 to all households in the

town. The design of the new network utilises softwar

model of the entire pipeline network from the source through the distribution channel to

consumer premises. The model uses information on the use of water at different times of the

day as also the spatial information avai

household surveys. An automatic meter reading (AMR) system was introduced for monthly

billing and recovery of water charges. The system also works to check excessive water usage by

consumers. Computerised billing and customer friendly services such as SMS alerts have

improved efficiency and generated higher revenues.

Objective The Malkapur 24X7 water supply project aims to build a sustainable model for providing

around the clock water to all households in the town, reduce the overall consumption of water,

and bring about cent per cent recovery of water charges from the people.

Project Design

Key Stakeholders

� Maharashtra Jeevan Pradhikaran

� Malkapur Nagar Panchayat

� Government of Maharashtra under the Accelerated Rural Water Supply Programme

(ARWSP)

� Residents of Malkapur








Malkapur 2


bsequently, the ambition to provide water supply 24X7 emerged by 2006 and, for achieving


government. A higher water norm of 70 lpcd was also prescribed under th


2008, the Malkapur GP was converted to a nagar panchayat (NP), thus signifying it as an area in

transition from a rural to urban setting and with a sizeable proportion of income of its residents

agricultural activity.


and Maharashtra Jeevan Pradhikaran (MJP). It is supported by the Government of Maharashtra



town. The design of the new network utilises software WaterGEMS to build the hydraulic



day as also the spatial information available from Geographical Information System (GIS) and



d billing and customer friendly services such as SMS alerts have

improved efficiency and generated higher revenues.

The Malkapur 24X7 water supply project aims to build a sustainable model for providing


and bring about cent per cent recovery of water charges from the people.

Maharashtra Jeevan Pradhikaran

Malkapur Nagar Panchayat

Government of Maharashtra under the Accelerated Rural Water Supply Programme




February 2012

4


bsequently, the ambition to provide water supply 24X7 emerged by 2006 and, for achieving


government. A higher water norm of 70 lpcd was also prescribed under the revised plan. After


(NP), thus signifying it as an area in

with a sizeable proportion of income of its residents


overnment of Maharashtra



e WaterGEMS to build the hydraulic



lable from Geographical Information System (GIS) and



d billing and customer friendly services such as SMS alerts have

The Malkapur 24X7 water supply project aims to build a sustainable model for providing


Government of Maharashtra under the Accelerated Rural Water Supply Programme




Government of India

Work Flow

The main components of the project include:

i. WaterGEMS hydraulic model

ii. Telescopic tariff system

iii. Automatic meter reading

iv. Robust monitoring mechanism

The project encompasses two simultaneous processes. The first involves water abstraction from

the perennial river Koyna, followed by d

transferred to the master reservoir. The second process involves distribution of the treated

water that is 100 percent potable. The treated and disinfected water from the master reservoir is

transferred to five service reservoirs that cover six zones of distribution. Under the project, it is

mainly the improvement of the distribution network that has been focused upon with the aim

of providing around the clock water supply to all households, minimising water

and wastage, and curtailing evasion of water usage charges.

The Maharashtra Jeevan Pradhikaran (MJP) was responsible for introducing the 24X7 water

supply approach and garner support for it from the Malkapur

community members. Elected representatives from the GP and MJP engineers formed teams

and conducted ward wise meeting of consumers, focusing on women, and explained the

benefits of 24X7 water supply. A micro detailing of demand from each househ

surveyed and future developments were predicted and incorporated in project design.

Awareness campaigns

Extensive engagement with internal and external stakeholders has ensured the success of the

project. The internal stakeholders include officia

discussed the need for continuous water supply with the employees, the benefits it can bring to

the citizens and the strategy best suited for operationalising the system. MJP has provided the

necessary technical knowledge, skills and guidance needed for achieving improvements to its

staff. Extensive discussions have also been held with external stakeholders like citizens, media,

welfare associations, and prominent citizen groups, since the beginning of the project

government was also consulted about the developments on a regular basis.

A comprehensive Information Education Communication (IEC) campaign was undertaken to

reach out to all the residents of Malkapur as well as other stakeholders of the prog

was done to enlist their support and involvement by explaining to them the objectives,








Malkapur 2

The main components of the project include:

i. WaterGEMS hydraulic model

iv. Robust monitoring mechanism


the perennial river Koyna, followed by disinfection and treatment of water that is, then,



five service reservoirs that cover six zones of distribution. Under the project, it is


of providing around the clock water supply to all households, minimising water

and wastage, and curtailing evasion of water usage charges.


supply approach and garner support for it from the Malkapur gram panchayat



benefits of 24X7 water supply. A micro detailing of demand from each househ



project. The internal stakeholders include officials of MJP and MNP. The MJP team extensively



knowledge, skills and guidance needed for achieving improvements to its


welfare associations, and prominent citizen groups, since the beginning of the project



reach out to all the residents of Malkapur as well as other stakeholders of the prog





February 2012

5


isinfection and treatment of water that is, then,



five service reservoirs that cover six zones of distribution. Under the project, it is


of providing around the clock water supply to all households, minimising water consumption


gram panchayat as well as



benefits of 24X7 water supply. A micro detailing of demand from each household was



ls of MJP and MNP. The MJP team extensively



knowledge, skills and guidance needed for achieving improvements to its


welfare associations, and prominent citizen groups, since the beginning of the project. The state



reach out to all the residents of Malkapur as well as other stakeholders of the programme. This





Government of India

strategies and benefits of the project. The campaign was also utilised to promote water

conservation among consumers.

WaterGEMS hydraulic model

MJP extensively adopted new technologies for improving efficiency and transparency in

Malkapur water supply operations. The distribution system was designed using a hydraulic

model based on acutting-edge software called ‘WaterGEMS’. This software models the system

according to the given pattern of usage of water at different times of the day. WaterGEMS

software has been used to create a modelling process to analyse the data, describe the real

world networking system, test maps, and synchronise with a Geographical Info

(GIS). GIS based maps with household survey data and hydraulic model have been the

innovative interventions that have made available spatial information for better decision

making. The approach has not been used often in water utilities in I

The complex hydraulic model required the modelling of entire city’s water distribution system

and its operations pattern. The use of High Density Polyethylene (HDP) pipes in the

distribution system has resulted in reduction of water losses and has

the network. HDP pipe system is of a high quality and durability together with electrofusion

fittings for leak free jointing. Earlier, the old water system that was installed in 1988 was losing

35 percent of the treated water t

of the growing population of this sugarcane

hundred years, the HDP system outperforms most traditional pipe materials.

Telescopic tariff system and automated meter reading

A significant financial innovation in the project has been that of identification of all customers

through a consumer survey in the initial stages of the project. Illegal connections were thus

identified and regularised. A volum

1 ‘Borouge helps secure fresh water to every house in Malkapur village, India’. Borealis. 24 June. 2008.

Web. 23 March. 2012. <http://www.borealisgroup.com/news

world-malkapur-village/>. 2 Under volumetric tariff system, all water units are pri

consumers pay proportionally to their water consumption. With this type of tariff, all kinds of consumers

(domestic, industrial and commercial) pay the same unit rate and their water bill corresponds directly to

the number of units consumed. Prerequisite for setting a uniform volumetric charge is that consumers

have a metered connection to the water system. 3 A 15 per cent discount on the tariff is provided to those consumers who use 55 lpcd or less, thereby

bringing down the total amount of water consumed








Malkapur 2


conservation among consumers.

WaterGEMS hydraulic model

vely adopted new technologies for improving efficiency and transparency in


edge software called ‘WaterGEMS’. This software models the system

cording to the given pattern of usage of water at different times of the day. WaterGEMS


world networking system, test maps, and synchronise with a Geographical Info



making. The approach has not been used often in water utilities in India.



distribution system has resulted in reduction of water losses and has increased the durability of



35 percent of the treated water through leaks and was no longer adequate to cater to the needs

of the growing population of this sugarcane-producing region. With an expected lifecycle of

hundred years, the HDP system outperforms most traditional pipe materials.

and automated meter reading



identified and regularised. A volumetric tariff structure2 and well targeted subsidies

‘Borouge helps secure fresh water to every house in Malkapur village, India’. Borealis. 24 June. 2008.

http://www.borealisgroup.com/news-and-events/product

Under volumetric tariff system, all water units are priced the same independent of the use and



number of units consumed. Prerequisite for setting a uniform volumetric charge is that consumers

have a metered connection to the water system.

A 15 per cent discount on the tariff is provided to those consumers who use 55 lpcd or less, thereby

down the total amount of water consumed.




February 2012

6


vely adopted new technologies for improving efficiency and transparency in


edge software called ‘WaterGEMS’. This software models the system

cording to the given pattern of usage of water at different times of the day. WaterGEMS


world networking system, test maps, and synchronise with a Geographical Information System





increased the durability of



hrough leaks and was no longer adequate to cater to the needs

producing region. With an expected lifecycle of

hundred years, the HDP system outperforms most traditional pipe materials.1



and well targeted subsidies3 were

‘Borouge helps secure fresh water to every house in Malkapur village, India’. Borealis. 24 June. 2008.

events/product-news/2008/water-

ced the same independent of the use and



number of units consumed. Prerequisite for setting a uniform volumetric charge is that consumers

A 15 per cent discount on the tariff is provided to those consumers who use 55 lpcd or less, thereby




Government of India

introduced. To complement this tariff structure, the Automatic Meter Reading (AMR) system is

a highly accurate mechanism for making the billing procedures transparent. The AMR enabled

water meters can be read remotely by driving through the streets using a handheld device and

radio frequency. As such, the meter reading procedure has been greatly simplified. It is

possible for the officials to now read the consumers’ water meters even when the door is

and no direct interaction with the consumers takes place. In comparison with manual

operations, data collected under the AMR system is largely free of errors. The annual billing

cycle followed under the previous system has been replaced by a monthl

Customer friendly services like SMS alerts for details like water charges, water consumption

and payment due have improved efficiency and ensured better revenues. As a result,

transparency in operations and trust among the stakeholders hav

Training

Skill development programmes for employees have been conducted at different levels to make

various innovations in the project a reality. The entire initiative was driven by augmenting

internal human resource capacities.

Financial Model

The Malkapur 24X7 water supply project was completed at the cost of INR 13 crore. 90 per cent

of this cost was borne by the Government of Maharashtra and the remaining amount was

mobilised by the Malkapur Nagar Panchayat (MNP) through a

Funding support was extended by the Member of Parliament Local Area Development Scheme

(MPLADS)4 fund of the present Chief Minister and the Member of Legislative Assembly (MLA)

from the Malkapur area.

Achievements The Malkapur water supply project is the first in India to provide high quality, potable

drinking water to an entire town on a 24X7 basis. It has brought about transparency and

accountability in water supply operations.

4 Under the MPLADS, each MP has the choice to suggest to the District Collector for local area

development work to be taken up in her/his constituency. The upper limit of the cost of such work is INR

5 crore per annum. The Member of Parliament Local Area Dev

the guidelines on scheme concept, implementation and monitoring. For more details, refer to

http://mplads.nic.in/.








Malkapur 2



an be read remotely by driving through the streets using a handheld device and


possible for the officials to now read the consumers’ water meters even when the door is



cycle followed under the previous system has been replaced by a monthl



transparency in operations and trust among the stakeholders have increased manifold.



internal human resource capacities.



mobilised by the Malkapur Nagar Panchayat (MNP) through a surcharge on property tax.


fund of the present Chief Minister and the Member of Legislative Assembly (MLA)

water supply project is the first in India to provide high quality, potable


accountability in water supply operations.

Under the MPLADS, each MP has the choice to suggest to the District Collector for local area


5 crore per annum. The Member of Parliament Local Area Development Division (MPLADD) has issued





February 2012

7



an be read remotely by driving through the streets using a handheld device and


possible for the officials to now read the consumers’ water meters even when the door is locked



cycle followed under the previous system has been replaced by a monthly billing cycle.



e increased manifold.





surcharge on property tax.


fund of the present Chief Minister and the Member of Legislative Assembly (MLA)

water supply project is the first in India to provide high quality, potable


Under the MPLADS, each MP has the choice to suggest to the District Collector for local area


elopment Division (MPLADD) has issued





Government of India

Over time, it has proven to be a replicable mode

urban sector, around the clock water system implementation has been started in Badlapur,

Amravati, Yavatmal, Nagpur, Navi Mumbai, and Sangli. Among the rural areas, the system is

in operation in Jalochi (Pune), Thangaon (Nasik), Tambave, and Kapil (Satara).

People’s participation in different stages of the project has ensured ownership of

enhances the community’s confidence and improved the performance of the system.

The scheme is sustainable phys

where the availability of water is sufficient, the system capacity is sufficient to handle

fluctuations in demand for another 10

operations cost and the revenue match closely. In order to maintain the sustainability, the

Municipal Corporation has plans to increase the rates every year.

Parameter Pre Project

Continuity of

water supply 2-3 hours every second day

Coverage Partial

Services to the

poor

Urban poor were dependent

on public stand posts with

unreliable water supply

System losses 40% unaccounted for water

Saving of power

19-20 hours of pumping;

citizens were using pumps

to lift water from ground

level to overhead tank

Improvement in

water quality

Non compliance to water

quality standards

Public health -

Cost of

operation -

Manpower Large number of valve

operators

Billing and

collection Manual billing

Recovery of costs 60%








Malkapur 2

Over time, it has proven to be a replicable model. This has been borne by the fact that in the



, Thangaon (Nasik), Tambave, and Kapil (Satara).

People’s participation in different stages of the project has ensured ownership of


The scheme is sustainable physically and financially. Since it utilises water in the river Koyna,


fluctuations in demand for another 10-15 years. Financially, the scheme is sustainable as the

rations cost and the revenue match closely. In order to maintain the sustainability, the

Municipal Corporation has plans to increase the rates every year.

Pre Project Post Project

3 hours every second day Pressurised continuous water supply to

all citizens

Complete

Urban poor were dependent

on public stand posts with

unreliable water supply

Urban poor and slum households were

provided with individual tap connection

at a subsidized rate and with continuous

water supply

40% unaccounted for water 12% unaccounted for water

20 hours of pumping;

citizens were using pumps

to lift water from ground

level to overhead tank

13-14 hours of pumping;

Due to better pressure, the need to pump

water has been eliminated

Non compliance to water

quality standards

Third party inspection results shows

compliance with water quality standards

Evidence of reduction in water borne

diseases

Automated operation of pumps, WTP and

head works has resulted in reducing costs

of operation.

Large number of valve

operators

Valve operation became redundant and

were redeployed for other

services

Manual billing

With AMR and computerization of

billing, efficiency has improved

substantially

80%




February 2012

8

l. This has been borne by the fact that in the



, Thangaon (Nasik), Tambave, and Kapil (Satara).

People’s participation in different stages of the project has ensured ownership of initiatives


ically and financially. Since it utilises water in the river Koyna,


15 years. Financially, the scheme is sustainable as the

rations cost and the revenue match closely. In order to maintain the sustainability, the

Post Project

Pressurised continuous water supply to

Urban poor and slum households were

provided with individual tap connection

a subsidized rate and with continuous

12% unaccounted for water

pumping;

Due to better pressure, the need to pump

water has been eliminated

Third party inspection results shows

compliance with water quality standards

reduction in water borne

Automated operation of pumps, WTP and

head works has resulted in reducing costs

Valve operation became redundant and

were redeployed for other municipal

With AMR and computerization of

billing, efficiency has improved




Government of India

Third party

inspection of

material and

meters

Not followed

Level of

metering Lack of metering

Water

conservation

measures

Lack of measures

Customer

grievance

redressal system

Rudimentary

Use of

technology for

operational

efficiency

Limited use

Capacity

building -

Services to poor

Poor were dependent on

public stand posts and the

service quality was sub

standard Source: Government of India. National Urban Water Awards 2010.

Conclusion Water security implies that every person has adequate safe water for drinking, cooking and

other basic needs on a sustainable basis. Safe water should readily and conveniently be

accessible at all times. The Malkapur water supply project has been a succes

pioneering initiative in providing continuous supply of water to all residents of the town, at a

rate standard for all, increased the rate of recovery of water charges, reduced wastage of water,

and eliminated corruption and middlemanship prevalen

model has proven to be replicable in a variety of contexts.

The project has demonstrated the way a small town with limited resources can successfully

implement and run a continuous water supply system.








Malkapur 2

Not followed Third party inspection

HDPE pipes and meters

Lack of metering Introduction of metering

and consumer level

Lack of measures

Telescopic tariff structure , mass

awareness, discount for optimal use etc

has curbed wastage of water

Rudimentary Improved customer grievance redressal

system

Limited use GIS, hydraulic modeling, AMR, etc., were

deployed for improving efficiencies.

Systematic skill development

programmes have ensured in

technical know how

Poor were dependent on

public stand posts and the

service quality was sub

All urban poor and slum households were

provided individual tap connections with

continuous water supply

Source: Government of India. National Urban Water Awards 2010.

Water security implies that every person has adequate safe water for drinking, cooking and


accessible at all times. The Malkapur water supply project has been a succes



and eliminated corruption and middlemanship prevalent in the previously existing system. The

model has proven to be replicable in a variety of contexts.


implement and run a continuous water supply system.




February 2012

9

Third party inspection introduced for

HDPE pipes and meters

Introduction of metering - both at bulk

Telescopic tariff structure , mass

awareness, discount for optimal use etc

curbed wastage of water

Improved customer grievance redressal

GIS, hydraulic modeling, AMR, etc., were

deployed for improving efficiencies.

Systematic skill development

programmes have ensured in-house

All urban poor and slum households were

idual tap connections with

continuous water supply

Water security implies that every person has adequate safe water for drinking, cooking and


accessible at all times. The Malkapur water supply project has been a successful and



t in the previously existing system. The





Government of India

Research was carried out by OneWorld Foundation India (OWFI), Governance Knowledge Centre (GKC) team.

Documentation was created by Research Associate,

For further information, please contact

References Government of India. Department of Administrative Reforms and Public Grievances.

Minister’s Awards for Excellence in

<darpg.nic.in/darpgwebsite_cms/Document/.../pm

Government of India. National Urban Water Awards. 2010. Web. 23 March. 2012.

<http://www.waterawards.in/2010

Maharashtra Jeevan Pradhikaran.

24X7 continuous water supply. 2011. Web. 25 February. 2012. <

www.mahamjp.com/newsite/uploads/awards/

Ministry of Rural Development and Water and Sanitation Program.

Security in India: Lessons from the Field.








Malkapur 2

h was carried out by OneWorld Foundation India (OWFI), Governance Knowledge Centre (GKC) team.

Documentation was created by Research Associate, Aditi dayal

For further information, please contact Rajiv Tikoo, Director, OWFI, at [email protected]

Government of India. Department of Administrative Reforms and Public Grievances.

Minister’s Awards for Excellence in Public Administration: 2009-2010. 2011. Web. 25 February.2012.

<darpg.nic.in/darpgwebsite_cms/Document/.../pmawards_brochure.pdf/>.


http://www.waterawards.in/2010-winner-profile-mgp-mnp.php/>.

Maharashtra Jeevan Pradhikaran. Malkapur Water Supply Scheme: Voyage to prosperity through

2011. Web. 25 February. 2012. < www.mahamjp.com/newsite/uploads/awards/Malkapur_web_eng.pdf/>.

Ministry of Rural Development and Water and Sanitation Program. Towards Drinking Water

Security in India: Lessons from the Field. January 2011.




February 2012

10

h was carried out by OneWorld Foundation India (OWFI), Governance Knowledge Centre (GKC) team.

[email protected]

Government of India. Department of Administrative Reforms and Public Grievances. Prime

. 2011. Web. 25 February.2012.

_brochure.pdf/>.


Malkapur Water Supply Scheme: Voyage to prosperity through

Towards Drinking Water

3urmhfw - governance in indiaindiagovernance.gov.in/files/gkc_oneworld_malkapur_water_supply... ·...

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