4 mega trends impacting the way we work - v-ict-or · 4 mega trends impacting the way we work...

4 Mega Trends impacting the way we work

Mobile

By 2016,

smartphones and tablets will

put power in the pockets of

a billion global

consumers.

65% of companies are

deploying at least

one social

software tool.

Social

The world’s mobile

worker population

will reach

1.3 billion—

over 37% of the total

workforce—by 2015.

Cloud

Millennials will

make up

75% of

the American

workforce by

2025

Digital content will grow to

2.7ZB in 2012,

up 48% from 2011,

rocketing toward

8ZB by 2015.

Over

80% of

new apps will

be distributed

or deployed on

clouds in

2012.

Big data

70% of businesses are either

using or investigating

cloud computing

solutions

80% growth of

unstructured data is

predicted over

the next five

years.

BusinessGovernment Citizens

Energy & Water

Government Admin.Education Transportation

Tourism,Recreation,

CultureHealth &

Social Services

Public Safety

& Justice

Buildings, Infrastructure,

Planning

TRANSFORMOperations & Infrastructure

ENGAGECitizens & Businesses

ACCELERATEInnovation & Opportunity

Microsoft CityNext

Why Microsoft?Broad portfolio of familiar, secure consumer to business software, devices & services

Diverse and vast Partner Ecosystem that scales and replicates offerings worldwide

Citizen focused education and social programs with a history of delivering real impact for a better tomorrow

Cloud Big Data & AnalyticsSocialMobility

Tax & Revenue nn

Social Analytics nn

Contact Centers & Apps nn

Document & Records Mgt nn

Citizen Service: Portals, Event

Mgt nnn

City Dashboard nn

Grants Management nn

City Financial Managementnn

Smart Smart Grids (Electricity

Generation,& Dist.) nn

Water & Waste Water

Mgt. nnn

Energy Management &

Analytics nn

Carbon Management nnn

Traffic Management nn

Asset & Fleet Mgt nn

Toll & Fare Mgt nn

Parking Management nn

Advanced Transportation Solutions nnn

Airports, Railways & Ports nnn

Email and Communication Services (O365 for Edu)

1:1 Computing Programs n

Education Analytics nn

Learning Management Systems nn

Institutional Effectiveness for Higher Education nnn

Mobile Tourism Apps nnnn

Library Management Systems nn

Tourism Portals nn

Destination Management

Systems nnn

Neighborhood Management

nnn

Surveillance Systems nnnn

Emergency Management

nnnn

Intelligence and Analysis nnn

Court & Judicial Management

nnn

Population Health Mgt nn

Home & Remote Care nnn

Social Benefits &

Administration nnn

Personal Health & Wellness

nn

Pandemic Management nn

Primary Care nnn

Smart Buildings nn

Street Lighting nn

Building Automation

Systems nn

Waste Management nn

Parcel, Zoning and

Land Use nnn

Devices & Services Platform Identity, Security & Device Management

Communication & Collaboration

Data Center & LOB Platform

CRM & ERP

Big Data & Analytics

Phones, Tablets, PCs, Embedded Devices

City Function

4

Product KeynSQL nDynamics nAzure nDevices

Government Admin.

Public Safety & Justice

Health &

Social Services

Education

Energy &

Water


Planning

Tourism, Recreation,

Culture

Transportation

City Function City Customer Solution Needs City

FunctionCity Customer Solution Needs

http://unalcorqueunarbol.cloudapp.net/indexen.html

http://unalcorqueunarbol.cloudapp.net/indexen.html

Case Study: London boroughs of Havering, Newham & Waltham Forest

£13.6m of

cashable in-

year savings

£7 -> £0.07per transaction

From 12,000

citizen pages

down to 600

62 business

processes

enabled in 12

months

First ‘digital

by default’

service

Autumn 2012

Mutualised

shared service

https://my.newham.gov.uk/Cases/Services.aspx?category=510dd319-f0d2-e011-bfea-00155debb725

https://my.newham.gov.uk/Cases/Services.aspx?category=510dd319-f0d2-e011-bfea-00155debb725

Case Study Regional Government of Biscay

9

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX-2009/Biscay-County-Authority/Biscay-Government-Enhances-Quality-of-Life-for-Citizens-Through-Innovative-Leadership/4000007634

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX-2009/Biscay-County-Authority/Biscay-Government-Enhances-Quality-of-Life-for-Citizens-Through-Innovative-Leadership/4000007634

Microsoft Confidential10

Company Overview:

The City of London provides local

government services for the

financial and commercial heart of

Britain, the “Square Mile,” and

through the policies it pursues and

the high standard of services it

provides.

Jill Bailey,

Access to Services Program,

Manager at City of London

Previously had no unified CRM system; each department was capturing and storing data separately, with no consistent way to track interactions or service inquiries.

Business

Pains

Chose Microsoft Dynamics CRM due to holistic approach, ease-of-use, powerful analytical capabilities, and ease of integration. Now able to have a single view of customer information, unify service to constituents, and enable consistency in interactions.

Solution

Microsoft Dynamics CRM to set up the Contact Centre. It has proved to be very flexible and other parts of the organization have taken on CRM organically. CRM is moving into the center of the business.

Single customer view

(history, interactions, services, etc.)

Efficiency gains (CTI integration, screen-pops)

Able to answer 95 percent of calls within seconds

Reduced call abandon rate to 2 percent

75 percent of citizens rate service as “Excellent”

Benefits

Microsoft Confidential11

Company Overview:

Population 1.3 million, but its “City Users” are three times the number of its residents

Integrate contact center with Web channels Handle peaks at taxation and motor traffic

program requests

Business

Pains

CRM powered service center with CTI

Single 020202 contact number

Three levels of support expertise

Service Management Reporting

Web Integration

Solution

What convinced the local government to invest in this project” explains Antongiulio Bua, Department for Quality, Services to Citizens and Simplification, Civil Services) of the City of Milan, was the need to provide our Municipality with integrated front-end channels dedicated to our citizens and aimed at satisfying a number of needs.

Integrated and multichannel communication with the public

Improved peak management

Reengineering of administrative processes

Capability to monitor City Users’ needs and plan information campaigns

Benefits

The City of Milan has a population

of about 1.3 million, but its “City

Users” are three times the number

of its residents.

20 different case management systems being consolidated into a single view, transforming citizen interaction and reducing time and costs

Copenhagen

Serving Citizens as ONE city government

http://demo.streetcare.com/

http://www.lovecleanstreets.org/

http://www.lovecleanstreets.org/

http://demo.streetcare.com/

http://transparencia.terrassa.cat/

http://transparencia.terrassa.cat/

http://opendata.bcn.cat/opendata/en/?cl=1

http://opendata.bcn.cat/opendata/en/?cl=1

Inrix Win8 Demo• Introduce Inrix the company

– A Microsoft partner based in Kirkland, WA with 300 employees worldwide

– Provides accurate, real-time, historical, and predictive traffic information in 20 countries across North America and Europe

– Inrix’s traffic information covers • 10 Billion data points per month

• 1.5M miles of road per minute

• 1 million miles of roads in North America and

• 1 million kilometers in 28 European countries

• Enough to circle the globe 64 times!

– Runs on 400 Windows Servers and 200 SQL Servers in Tukwila

• Intro the beautiful Win8 Metro interface– Focus is content over chrome

– Focus is an end user, citizen, taxi driver, truck driver, etc.

– The Inrix data is coming from a crowd-sourced traffic network• Built on a foundation of commercial fleets - taxi cabs, delivery vans and long-haul trucks and a growing community of consumer

vehicles and mobile devices.

• Incident information from a community of agency providers as well as factors in the impact that weather concerts, sporting events, school schedules and other unique local variables have on traffic.

• All continuously reporting every minute of the day ensuring the most accurate real-time view of traffic


Energy & Water


Tourism,Recreation,

CultureHealth &

Social Services

Public Safety

& Justice


Planning




Microsoft CityNext





Support for Windows XP

and Office 2003 ends

April 8, 2014

Security risks

Compatibility issues

No one to call

Potential down time

Devices and Services

Users Need

Enterprise Grade Security

IT Requires

Scenarios

Modernizing Government

Windows 8.1 Pro

Built for business. Built for life.The new Windows brings together everything you do across all your devices

whether at home, at work or on the go. Windows allows you to create a truly one

of a kind experience that is made for the way you live and work.

Windows 8.1 Pro

Devices and documents

more secure

Technology simplified

Best tablets and PCs

Everything in one place

Windows 8.1 Pro


more secure




UI enhancements

Start button

Boot to desktop

Flexible window sizes

Multi-monitor support

New small tablets (7”-10”)

Assigned Access (kiosk)

Personal hotspot

Microsoft Office

Some apps including Microsoft Office sold separately; vary by market.

TOUCH | LIGHTER, THINNER, FASTER

LONG BATTERY LIFE | MODERN SECURITY

NEW FORM FACTORS | SENSORS AND CONNECTIVITY

A new class of devices

Increased performance and battery life

Enhanced security hardware

Apps stay up-to-date, and ready to go

Supports touch displays on large and smaller screen sizes

More natural-feeling portrait mode for tablets

Project your display with the latest standard: Miracast

Perfect for vertical/portrait reading modes

7”-10” tablets

Great for retail kiosks & restaurants menus.

Doctors/nurses can put these tablets in their lab coat pockets

Some apps including Microsoft Office sold separately; vary by market. Select Windows 8 small screen tablets include Office Home & Student

2013. Check the PC specifications.


Multiple tile sizes

Tile sizes – large, wide, medium, small

Larger tiles show more information


Multi tasking

Seamless experience between modern and desktop apps

Multi-monitor improvements


No need to change the keyboard layout to select numbers and special characters

Improved touch keyboard

Simply swipe up, down, diagonally or sideways to bring up numbers or special characters


Provides a kiosk experience

Assigned access (kiosk)

Enables a single Windows Store app experience on the device

Access only that one app and not system files and other apps

Windows Embedded 8.1 Industry: broader set of device lockdown capabilities (ATMs, etc.)

Start button

Desktop enhancements

Boot to desktop

Improved file explorer

Improved task manager

Windows 8.1 Pro


more secure




Start screen sync

Settings sync

Enhanced Search

Reading List

Improved built in apps (incl. Mail)

Windows Store apps

Desktop apps

SkyDrive integration

Take calls from the lock screen

Start screen sync

Start screen layout, SkyDrive files, modern apps and personalization settings sync automatically across all your Windows 8.1 devices

Some apps sold separately; vary by market.

Works through your Microsoft account

Option to opt out of syncing

Enhanced search

Search across your PC, SkyDrive, and the web at the same time

Perform time-saving actions on your results without leaving search

Beautiful web results display page previews without opening your browser

Windows 8.1 Pro


more secure




Trusted Boot

Improved fingerprint log in support

Backup to SkyDrive

Built in anti-malware

Device encryption

Bitlocker/Bitlocker To Go

Remote business data removal


Supporting hardware required.

Replace passwords with fingerprint-based log in

Support for app log in

Built-in fingerprint enrollment experience

Windows 8.1 Pro


more secure





Tap to print (NFC)

MiraCast support

InstantGo devices

Automatic app updates

Windows update

Microsoft Account

Auto triggered VPN

Mobile device mgmt. (MDM)

Domain join and Group policy

Mobile Device Management (MDM)

Based on open standardsUses Open Mobile Alliance Device Management protocols

Secure communication with cloud-based management

No additional agent required in Windows 8.1 and Windows RT 8.1

Implemented by multiple software providers Microsoft (Windows Intune)

AirWatch

Mobile Iron

Open protocol enables implementation by additional vendors

What’s new in Windows 8.1 Pro for professional use

UI

enhancements

Platform

enhancements

Start button

Boot to desktop

Start screen sync

Multiple tile sizes

Enhanced Search

Reading List

Take calls from lock screen



Improved built in apps (incl. Mail)

Automatic app updates

Improved touch keyboard

Auto triggered VPN

Device Encryption


Mobile device mgmt. (MDM)

Remote business data removal

7”-10” tablet support


InstantGo devices

MiraCast support

Personal hotspot

Assigned access (kiosk)

Tap to print (NFC)

Windows 8.1 Pro - better than Windows 7

Easier and more powerful

file explorer with ribbon UI


Faster Wi-Fi reconnection

Auto-triggered VPN


Windows store and

modern apps

Plus all the benefits of

Windows 8.1 Pro and the

modern experience…

Faster boot times

Longer battery life

Better performance

More secure (Windows 7 is more than 3 times likely to be infected by malware than Windows 8)

Boot to the desktop or to the Start screen


Staying with Windows XP is a bad idea

Support for Windows XP ends April 8, 2014

Implications:

Security risks

Compatibility issues

No one to call

Potential down time

The new Office does not run on

Windows XP.

Faster boot times

Longer battery life

Better performance

More secure (Windows

XP is more than 6 times

more likely to be

infected by malware than

Windows 8)

Easier and more

powerful file explorer

with ribbon UI


Multi-tasking with

desktop snap

Search your PC, web and

SkyDrive from one location

Faster Wi-Fi reconnection

Auto-triggered VPN


Windows store and

modern apps

Plus all the benefits of Windows 8.1 Pro and the modern

experience…

Touch is the new standard

Touch is intuitive

Easier, faster and more fun to work with touch and keyboard

together on a PC

More and more apps are touch optimized like the new Office

Is it worth the extra money to buy a touch PC

My PC doesn’t have touch, why should I buy Windows 8.1 ProFaster boot

More secure

Boot to desktop


Windows 8.1 Pro PC works great with mouse and keyboard.

Mouse gestures provide ease of use

Windows Store provides access to over a 100,000 modern apps

that work great with mouse and keyboard.

Enterprise rights are included with Software Assurance for Windows

Enterprise edition use rights are perpetual for the licensed device even after SA coverage ends

Get 24/7 support and training with Software Assurance for Windows

More in Windows 8.1 Enterprise

Enterprise

Sideloading

Create a corporate

Windows 8.1

environment on a

USB stick

Connected to

corporate networks,

seamlessly

and more securely

Users in the branch

office can

download

documents and

apps faster

Improved end-user

experience

Specify what

software is

allowed to run on

a user's PCs

Deploy Windows 8

apps from outside of

the Windows Store

Start Screen

Control

Control Start screen

configurations for

different groups

and roles using

Group Policy

Get more with Windows 8.1 Enterprise


Energy & Water


Tourism,Recreation,

CultureHealth &

Social Services

Public Safety

& Justice


Planning




Microsoft CityNext





Helping you harness the new

era of innovation for the …

Next GenerationPartnershipInsightMicrosoft City ChallengeInnovationBusinessEconomyEfficiencyOpportunityVisitor

Visit our new Enterprise website at microsoft.be/enterprise

Get more info on

• Our Office 365 fast start offering & the

possibilities of mobility at your organization

• Our Microsoft Agility Roadshow

Next steps

4 mega trends impacting the way we work - v-ict-or · 4 mega trends impacting the way we work...

Documents