486 bindo basics restaurant asia v3
TRANSCRIPT
Bindo POS for Restaurants, Bars & Cafes
Asia’s leading iPad POS system with a fully integrated platform for online ordering, reservations and restaurant management
© Bindo Labs, Inc. 2014. All rights reserved.
1. Features
2. Team
3. Press
4. Reviews
5. Credentials & Track Record
6. POS Industry Overview
7. Case Studies (Sunshine Laundry, Domino’s Pizza, Space Cowboy Boots, Genie Juicery)
Index
8. Support
9. Hardware
10. Additional Hardware Integration
11. Payment methods in Asia
12. Mobile Payment Terminal
13. API & Security
14. eCommerce (Bindo Storefront)
15. Bindo Market
16. Contact Us
Features - Menu Management
Intuitive on-screen menu management system+
Set variable pricing options for time-restricted events and Happy Hour specials
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Transition smoothly between orders and customers to maximize sales+
Build the perfect menu for your restaurant, with customizable categories and priority items
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Keep track of orders with an organized, color-coded status menus
+1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - Register and Cash Management
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Assign tables and customers to servers, overwrite prices or add discount at the point of sale.
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Open, close and manage cash shifts by employee or server.+
Track cash flow and account for surplus / missing cash.+
Sort different orders types to allow for pickup, delivery, or sit-in
Prioritize orders by sending order receipts to kitchen. Minimize complaints and deliver great service.
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1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - Inventory & Ingredient Management
+
Track your ingredients, stock, and sales with real-time updates.+
Seamless synchronization with online and in-store ingredient and menu item availability+
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Easy batch upload of inventory with a .csv file (Excel spreadsheet).+
Enable ingredient-level tracking (one SKU of wine can contain multiple bottles, or one pastry can contain 5g of butter, 10g of eggs)
+
Easy weight-based pricing with robust POS functions and integrated scale
Generate and view reports on your ingredients for actionable insights and decision-making
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - Purchase Orders / Supply Management
Check order status at a glance: view historical, pending, and filled purchase orders.
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Keep better control of your ingredients by receiving alerts when they run low
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Optimize costs by organizing supplier info and keep tabs on every purchase order.
+View cost and profit margins for your menu items and each supplier using FIFO or weighted average inventory management.
+Never run out of ingredients with our intelligent re-ordering system
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - CRM / Loyalty
Easily create customer profiles at checkout. +
Track individuals’ purchase history. Learn who your top patrons are, and how to reward them.
+
Increase customer engagement by taking advantage of a flexible, multi-tier loyalty program.
+
Enable consumers to buy, purchase and refund to vouchers or gift cards+
Customer’s name and credit card details saved at every swipe.+
+ Improve retention by knowing your patrons’ taste preferences and favorite dishes
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - Gift Cards
Increase sales and brand awareness with gift cards or store credit+
Create personalized, customized gift cards for your restaurant or diner+
Link gift cards to customer profiles via store credit, OR offer gift cards anonymously.
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Suspend or re-activate gift cards at will.+
Save hardware costs by using one credit card reader to read gift cards AND credit cards
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No swipe fees for gift cards+
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - Discounts
Create % discounts or absolute $ discounts.+
Assign VIP discounts to your star customers, employees, friends, family. Discounts are automatically applied when the customer is selected at checkout.
+
Assign blanket discounts to the whole order, or just line-item discounts at the screen+
Create automatic discounts on specific menu items or special deals+Set automatic discount start and end dates (e.g. for Christmas promos, Restaurant Week, etc).
+
Create bundle or BOGO discounts (e.g. buy one get one free, buy two get 10% off, etc)+
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - Invoices
Bill customers in multiple purchasing scenarios.+
Enable partial payments & deposits. Useful for reservations and large party bookings
+
Send customers automated email invoices using pre-made customizable templates.+
Create and send quotes to customers that can easily be converted into invoices at a later date.
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Invoicing can be used for layaway or reservations+
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - Analytics / Dashboard (Available on Mac, PC, iPad & iPhone)
Identify and reward high-spending and repeat patrons
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Segment your best and worst performing menu items
View sales across multiple locations in one screen.
Generate on-demand, real-time reports.+
Import and export to Excel directly from your iPad or computer.+
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+Generate inventory reports and reduce ingredient wastage
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Manage complex product categorization (taxonomy) and customize loyalty programs on the computer
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - Table Management and Reservations
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Track and reduce wait times to improve customer experience and increase sales
Quickly assign and modify customer seating without losing track of orders
Assign tables and sections to servers +
Build and manage floor plan layouts - simple 3-step floor plan creation+
Reserve tables and schedule dates and times in advance for your customers through one integrated platform
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10.Table Management and Reservations
11. Staff Management
12. Multi-Location
Features - Staff Management
Track your employees’ time and workshifts.+
Keep a better eye on your employees by requiring PIN-based clock-in and clock-out.+
Avoid foul play with Identity Safeguard. In addition to PIN, Bindo takes a picture of the employee and records the IP address.
+
Reduce employee attrition by tracking sales for each employee and incentivizing them.+
A more organized tracking system for employees protects your inventory prevents employee theft.
+
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11.Staff Management
12. Multi-Location
Features - Multi-Location
Login to any store from any iPad, anywhere.+
Associate multiple stores, and create ‘master’ location with super-admin privileges.+
Intelligent order routing for deliveries and online orders or reservations - send orders to any of your locations to ensure the best results
+
View a list of pending and fulfilled stock transfers.+
Use an Excel csv file to upload a large batch of ingredient stock transfer requests. +
+ View sales across multiple locations in one screen.
Bindo
1. Menu Management
2. Register and Cash
3. Inventory Management & Ingredients
4. Purchase Orders
5. CRM / Loyalty
6. Gift Cards
7. Discounts
8. Invoices
9. Analytics / Dashboard
10. Table Management and Reservations
11. Staff Management
12.Multi-Location
Investors, Team and Press
Today the company announced that it has closed a seed round of $1.8 million, co-led by Gary
Vaynerchuk, East Ventures, and Metamorphic Ventures. Bindo says it currently has 180,000
customers who have purchased an item in Manhattan, its test market. Since its beta launch
there in March 2013, the startup has processed $40 million in orders. The company plans to
gradually roll out their system into new cities and will soon launch Bindo Marketplace, an app
that lets all merchants using Bindo’s point-of-sale system sell their merchandise online,
allowing customers to have items delivered from local stores or check what’s in stock.
Reviews
“Bindo POS can easily process sales and is a handy, insightful tool for retail business owners or managers. It excels at managing inventory and creates helpful reports.”
“Bindo is a POS that is really simple to use and can help with keeping track of inventory… Bindo is really well-designed, with quick access to all the features and an intuitive iPad user interface.”
“This is a great product. Having tested some of the other iPad based POS systems out there, I can confidently say this is the best that I have seen… I am very happy with their customer service.”
“Mid-to-large retailers would do themselves a disservice if they didn't at least check it out. If you're looking for a forward-thinking company, it's hard to find one more determined than Bindo.”
“Bindo is the most complete and user-friendly, cloud-based point of sale system reviewed so far. Merchants that choose Bindo as a POS system will be entirely satisfied and given the necessary tools to enhance sales and business growth.”
“There aren’t any negative Bindo reviews to be found on the usual consumer protection websites… Most reviewers praise Bindo’s ease of use, feature offering, and provider-neutral payment processing.”
Chain Store Support (largest has 60+ stores)
3000+ merchants across US and Asia using the Bindo platform
Processed around USD 1 billion in the last 6 months
Checked out 500,000+ unique customers in Hong Kong alone
Taken 2,000,000+ orders
97.8% retention rate of Bindo POS customers
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Our Credentials & Track Record
+Complete ‘O2O’ (online to offline) functionality, e.g. eCommerce, mCommerce, in-store
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Complete ‘front-end’ functionality, e.g. loyalty, CRM
Complete ’back-end’ functionality, e.g. inventory, analytics, payments
Complete ’platform’ functionality, including API + hardware integration
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The Most Complete POS Solution In The Market
Source: http://www.pymnts.com/wp-content/uploads/2014/09/mPOS-Tracker-Sept-2014-v2.pdf
Enterprise Case Study: Sunshine Laundry 陽光洗⾐衣
• #1 largest laundry and dry cleaning franchise in Hong
Kong (60+ stores)
• Developed a custom solution - self-service kiosk +
scale integration + NFC-enabled lockers + PIN-based
security + Octopus Card acceptance
• Developed a mobile laundry delivery app and
integrated with POS
• Uses Bindo Payment Gateway for credit card
processing and mobile app
Customization Case Study: Domino’s Pizza
• Developed a custom enterprise solution for the Domino’s
franchise in Hong Kong
• Developed online ordering platform and real-time tracking
of pizza delivery couriers
• Synchronized telephone orders, online orders, and in-store
pickup onto POS platform
• Reinforced cloud infrastructure capable of handling 49,000
orders / day
Small Business Case Study: Space Cowboy Boots
• Increased customer engagement by 200% by
tracking purchases since last year
• Increased average profit margins by 25% YoY
• Decreased time spent on inventory management by
20 hours / month
• Saved nearly $5,000 in annual POS maintenance and
installation costs
Since joining Bindo, Space Cowboy Boots has:
Watch the CNBC interview with Bindo and Space Cowboy
• Genie Juicery is a high-profile boutique selling juice
cleansing beverages in IFC, HK
• Founded by celebrity Cara G., Genie Juicery has become
one of the most widely known pressed juice shops in the
world
• Bindo POS is currently integrated with geniejuicery.com
via Bindo API to create seamless inventory and customer
integration across online and offline channels
Small Business Case Study: Genie Juicery
Support
24/7 phone, chat, email and phone support
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In-app Instant Messaging for easy access to support team
<5 min response time guaranteed+
Locally based support teams in Hong Kong, Shanghai, Beijing, Guangzhou, and other major cities in China
Emergency support also available from our New York sales & support office, effectively providing 24/7 support
+ Free on-site hardware installation, setup, and training for store employees
Hardware
Option 1Bindo Hardware Bundle
Option 2Powa POS T25 Bundle
All-in-One iPad POS hardware bundle. 2D QR/barcode scanner. Fully integrated thermal receipt printer.
Heckler Windfall iPad Stand
EMV Credit Card Reader
Star TSP 143 Receipt Printer
APG Vasario Cash Drawer Socket Mobile Bluetooth Barcode Scanner
Additional Hardware Integration
Customer Displays Label / Barcode Printers Scale Integration
-Display price, customer name, change, and other custom fields
-Integration with traditional customer display poles
-Integration with front-facing iPads / iPhones to enable signing on screen
-Print barcodes and labels directly from the POS or from the desktop back-office system (Zebra, Brother Label)
-Customize the size of the label
-Customize the information printed on the label
-Integration with industrial weighing scales (Honeywell, Brecknell, Datalogic)
-Price by weight
-Sales by weight
-2D barcode scanner integrated with the POS
-Capable of handling over 3,000 transactions / hour
Bindo accepts:
Octopus card
EMV chip & pin credit cards
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Payment Methods in Asia
Bindo accepts all major debit and credit card brands
Chip & signature credit cards
Online credit card payment (for eCommerce)
Ingenico IPP350 Payment Terminal Integration
Watch video
Octopus card reader with Bindo POS with top-up function
Watch video
+ International cards
Mobile Payment Terminal
Increase sales with mobile checkout
With a mobile POS, retailers can consult
customers, take orders, and accept credit card
payments at patrons’ tables
+
+ Ingenico iCMP mPOS terminal - take credit card payment
ANYWHERE in the restaurant (Apple store experience)
Watch video
Connects wirelessly to the POS over Bluetooth +
Improve diner experience and table turnover
Long wait times make for a poor customer
experience and table turnover. mPOS solutions
allow for ‘ad hoc’ purchases to be made anywhere.
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API & Security
All modules on the POS can be migrated to APIs, including, but not limited to: -Inventory -Customer -Purchase Order -Supplier Management -Discounts -Invoices -Reports & Analytics
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+Integration with third party apps such as Quickbooks, Xero, eCommerce, Shopify, ERP, CRM, Alipay, and more…
Full end-to-end encryption. Credit card data is encrypted at the point of sale, and is only decrypted by your acquiring bank / processor
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PCI compliant - no information is stored on the iPad+
Offline checkout available in case of Internet outage+
Hosted on IBM Softlayer cloud (triple redundancy servers)+
Online Ordering / eCommerce (Bindo Storefront)
Build your own eCommerce site using your own domain+
Use our already-integrated own credit card processor +
Easy to customize and get set up+
Own the source code (unlike Shopify / Magento)+Real-time inventory synchronization with your in-store, warehouse, and online availability
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SEO-friendly (search engine optimization)+
+Enable online ordering, delivery, and order routing
Bindo Market (consumer-facing eCommerce app)
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Consumer shops for nearby stores on the Bindo Market app
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Consumer checks out and orders directly to home (or pickup)
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Order is pushed real-time to the POS and deducted from a singular inventory
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After the merchant confirms the order, a Bindo Logistics Partner will pick up the item from the store and deliver the goods within one hour
Bindo Market drives additional revenue and customers to your store by allowing consumers in your area to discover nearby products and foods and shop from locations in his area.
VP Business DevelopmentFlipping the lid on retail.
Contact us
© Bindo Labs, Inc. 2015
Benedict Wong
(US) +1 917-593-9038
(HK) +852 6202-5613
https://bindopos.com
Hong Kong New York
Bindo Labs Ltd Room 05/06, 23/F, Laurels Industrial Centre, No. 32 Tai Yau St., Kowloon Hong Kong
Bindo Labs Inc Suite 2B, 130 W 25th St New York NY 10001 United States