5 must-haves to make the web conferencing switch
TRANSCRIPT
Need a New
Web Conferencing Vendor?
Vendor Transition Checklist
Transition Impacts
80%50%
of outages impacting
mission-critical services will
be caused by people and
process issues.
of those outages will be
caused by service changes
and hand-off issues.
Average revenue lost per hour from
system downtime.
29%of potential revenue
lost when critical
systems are
interrupted.
How much does it cost?
$84,000 - $108,000
of IT costs occur after
the initial purchase of a
product or service.
Post-Purchase Costs
80%
Key satisfaction drivers for web conferencing.
33%
16%15%
13%
12%
11%
Professional
Reliable
Performance
Easy Set-up
Ease of Use
Customer Service
You had me at “Hello”
Transition Checklisto Action items for you and the vendor.
o Detailed timeline.
o Tailored deployment instructions.
o Flexible deployment options.
Transition Managero Facilitates the entire transition process.
o Provisions user accounts.
o Coordinates trainings.
Full Transition Checklist
Full Transition Checklist
Free Trainingo Tailored trainings.
o Easy access to on-demand trainings.
Administration Toolso Online portal for account creation.
o Access to account information.
o Direct access to a live person.
Account Informationo Wallet card or PDFs of account info.
o Automatically sent to new accounts.
–Transition Checklist.
–Dedicated Transition Manager.
–Free Training.
– Intuitive Administration Tools.
–Physical & Digital
Account Information
A new vendor should provide:
Transition Checklist
