CHANGE MANAGEMENT

Aamir Firoz Shamsi [BBA 6]

Some questions are related with culture: What is culture? How culture can be developed? Can culture be managed? What is the significance of culture in

business? What is the significance of culture in change

management? How “change” can be the part of culture?

The function of culture management during a process of change is to implement and sustain changes.

“I don’t know how it started, either. All I know is that it’s part of

our corporate culture.”

CULTURE SCREEN Rules and Policies Goals and Measurement Customs and Norms Training Ceremonies and events Management Behaviors Rewards and Recognitions Communications Physical environment Organization Structure

QUESTION: Do these elements have some connectivity with org. culture?

Activity:

Take one example. A retail organization, for instance Makro, wants to change (improve) customer service

in comparison with the competitors. Can this change be made the part of culture or

sustain in organization for longer period of time? If yes, how?

(Hint: Can culture screen be used)

Identify implementation actions of culture screen elements that require changes.

Measure the impact. (Periodic measurement,

tracking progress, achievements of goal)

Continue to manage cultural components to reinforce change

ESTABLISHING VARIABLE WORK HOURS

Read the case and present as per following Instructions:

Background of Case Problem Identification Change Methodology Implementation Strategy