5th sap international utilities conference 2005 · 5th sap international utilities conference 2005...
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5th SAP INTERNATIONAL UTILITIES CONFERENCE2005
Face Up to the Future . . . with SAP® Solutions for the Utilities Industry
Invitation
February 23–25, 2005, Vienna, Austria
ROAD MAP TO NEXT-GENERATION UTILITIES . . . with Solutions from SAP® for Utilities
Today utilities are struggling to compete in a marketplace being shaped by
three major trends: The first is an increasingly global stream of investments
that is driving more competitive business models. The second is a regulatory
framework safeguarding security, reliability, governance, and environment
on one hand and facilitating deregulation on the other. The third is a growing
and changing demand for energy.
In this increasingly complex market, company-wide business platforms play
a crucial role. They support better, faster decisions and help achieve
operational excellence. Most important, they help utility companies manage
and optimize critical processes.
Worldwide, 900 leading utilities for electricity, gas, and water are running
SAP® software to manage their businesses. We are privileged to have
more than 40 of these leaders sharing their experience with us at this
5th SAP International Utilities Conference. I am confident that our event
will again provide an outstanding forum for exchanging information on the
issues and solutions that concern you and your peers in the utilities
community.
The conference offers a perfect opportunity to introduce and describe
the latest industry solutions and innovations. We feel very excited about
our agenda, which is an interesting mix of keynote sessions as well as case
studies that look at the utilities industry from various perspectives and
address a broad range of issues on status and trends. How can you optimize
processes and costs in asset management and customer service? How can
you efficiently manage deregulation processes? How can you ensure safety,
security, and environmental compliance while keeping costs in check? How
can you sell at better margins? How does all this relate to solutions from
SAP for Utilities? There is no better way to find answers to these questions
than by joining us at the 5th SAP International Utilities Conference.
Apart from our many business missions, the conference gives all of us a
wonderful excuse to visit Vienna and the Hofburg. I look forward to meeting
you in Austria.
Klaus Heimann
Head of Business Unit Utilities
SAP AG
HIGHLIGHTS
• Plenary discussion on global trends in utilities conductedby senior executives from the industry
• Keynote on status and progress of deregulation in Europe
• Forty customers from electricity, gas, water, and municipalutilities from six continents speaking in 11 breakoutsessions on SAP solutions and case studies – covering theentire regulated and deregulated utility value chain fromplant maintenance to sales management
• 2005 perspectives on SAP for Utilities solutions empoweredby the SAP NetWeaver™ platform and the mySAP™ ERP solution
• Customer presentations on current trend and innovationareas:– Internet self-services– Voice applications– Closed-loop sales and marketing– Business collaboration– Risk-based maintenance– Meter asset management– Emissions management
– Integrated plant management– Strategic enterprise management– Real-time billing– Convergent billing for waste and energy– Reporting and process optimization– Outsourcing at midsized utilities– Deregulation and unbundling
Find more information at: www.sap.com/sapiuc2005
UTILITIES SOLUTION MAP
Customer FinancialManagement
Receivables & Collections
Reconciliation & Closing
Auditing
Supply Operations
Grid Engineering & Construction
Grid Maintenance & Operations
Connection & Device Management
Installation Service
Selling of Energy & Services
Campaign Management
IC Marketing
Sales Management for Residential Customers
Sales Management for Commercial & Industrial Customers
Account & Contact Management
Integrated Sales Planning and Analytics
Billing of Energy & Services
Billing for Residential Customers
Billing for Commercial & Industrial Customers
Billing of Unmetered Services
Billing of Services
Energy Capital Management
Energy Data Management
Energy Forecasting
Portfolio Management
Energy Trading
Collaborative Services & Intercompany Data Exchange
Supplier Switch
Reconciliation & Settlement
Payment Processing
Enterprise Management & Support
Analytics
Financials
Human Capital Management
Corporate Services
Operations Support
Meter Reading Services
Consumption Data Collection
Suppliers &Partners
Generation Transmission & Distribution Meter Operation Retail & Services Customer &Channels
SAP Solutions for the Utilities Industry
SAP for Utilities is designed to help utilities master businessprocesses along the entire asset and energy value chain, and
across all segments including electricity, gas, and water. SAP for Utilities provides a number of tools to help optimizethese processes. The content of the solution map is reflected in the agenda.
Asset Life-Cycle & Resource Management
Plant Engineering & Construction
Plant Maintenance & Operations
Decommissioning
Customer Service Management
Service Order Management
Service Processes for Utilities
Service Contract & Entitlement Management
Complaints & Returns Management
Electronic Customer Services
Account & Contact Management
AGENDA
12:00
11:15
08:00
11:00
12:45
Enterprise Asset Management – The Core of an Integrated SolutionLandscape for T&DCompaniesGero Bieser, Christoph WobbeSAP AG, Germany
14:00
14:45
15:00
15:45
16:00
16:45
17:00
17:45
Lunch in the Exhibition Area
Manage Service ProcessesEfficiently Based on New Technology
Dieter KörberSAP AG, Germany
Registration
Welcome Wolfgang Runge, SAP Österreich GmbH
Registration
Keynote: Road Map to Next-Generation UtilitiesKlaus Heimann, SAP AG, Germany
Keynote: mySAP ERP – Creating Value for the Utilities Industry Ian Kimbell, SAP AG, Germany
Customer ServiceManagement
Supply OperationsBilling of Energy and
ServicesWater
WEDNESDAY, FEBRUARY 23, 2005
TUESDAY, FEBRUARY 22, 2005
A1 B1 Real-Time Billing forResidential Customers
Willy BergstromNESA A/S, Denmark
C1 Accelerated Implementationfor Water Companies
Stefan Wolf SAP Labs, United States
D1
Managing T&D Assets: An Australian View
Glen McLeanPowerCor, Australia
Achieving Excellence inCustomer Service andMobile Field Operations
Marnix van WeliePWN, Netherlands
A2 B2 Safe and EffectiveInvestments in BillingApplications at Small and Midsize Utilities – A Case StudyMarius ReglerThüga, Germany
C2 Integrating the Water Value Chain
R. Gavin McGhieMarin Municipal Water District,United States
D2
Risk-Based Maintenance at T&D Companies
Robert Pumsenberger Salzburg AG, Austria
Efficient Handling of High-Volume CustomerCalls by Integrating Inter-action Center and VoiceRecognition SolutionsRepresentative from OG&E, United States
A3 B3 Cross-Border Synergies at Vattenfall
Monika SirpVattenfall Europe, Germany
C3 Fast ROI ThroughStandardized BillingSolutions
Tibor SzebényiTransdanubian Regional WaterworksCompany, Hungary
D3
Meter Asset ManagementCompetition in the UK
Tina SandsNational Grid Transco plc, United Kingdom
Internet-Based CustomerSelf-Services – A Utility Case Study
Hermann Gaugler, Hans StützEnBW ODR, Germany
A4 B4 Getting Ready forLiberalization with aModern Billing System – A Czech View
Miroslav HübnerPrazka Energi, Czech Republic
C4 Enabling Secure andEfficient Water Supply forOver 6 Million Residents
Geodino CarpioManila Water Company, Philippines
D4
Questions/Break
Questions/Break
Questions/Break
Cocktail in Exhibition Area
14:0020:00
–
AGENDA
09:30
12:00
How to MaximizeAutomation of DeregulationProcesses
Harald KnustSAP AG, Germany
13:00
13:45
14:00
14:45
15:00
15:45
16:00
16:45
17:00
18:3024:00
Lunch in the Exhibition Area
SAP for Utilities –Empowered by SAPNetWeaver
Mustafa AydemirSAP AG, Germany
Keynote: Establishing an Operational and Financial Platform with SAP F. Michael McClain, Energy East Corporation, United States
10:30 Panel Discussion: “Global Trends – True Also for the Utilities Industry?”Discussion Topics: Cost Optimization, Environment, Deregulation, Supply Security and DifferentiationPanelists: Belgorodenergo, Evgeniy F. Makarov, General Director, Russia · China Light and Power, Joe Locandro, CIO, Hong Kong ·EnBW, Jürgen Hogrefe, Senior VP, Germany · Energy East Corporation, F. Michael McClain, VP Finance and Chief Integration Officer, United States ·MetaGroup, Zarco Sumic, VP, United States · SAP AG, Peter Kirschbauer, Extended Board, Germany · VERBUND, Hans Haider, CEO, Austria ·Chair: SAP AG, Klaus Heimann, Head of Business Unit Utilities, Germany
SAP NetWeaver Collaborative ServicesAsset Life-Cycle and
Resource ManagementAssociated Services
THURSDAY, FEBRUARY 24, 2005
E1 F1 Enterprise AssetManagement – The LeadingPlatform for ManagingPower Plants
Walter KienleSAP AG, Germany
G1 Creating Sustainable Value at Energy and WaterService Companies
Representative from an African Utility Company
H1
EDF’s Evolution in a New Deregulated Market
Gilles ChauveauEDF, France
SAP xApp™ EmissionsManagement
Jack YoungPacifiCorp, United States
E2 F2 Integrated PlantManagement
Norbert StollE.ON Kraftwerke, Germany
G2 Convergent Billing of Wasteand Energy Services
Bertold WilligTechnische Werke Kaiserslautern,Germany
H2
StandardizedImplementation ofUnbundling Requirementsin Germany
Volker QuitmeyerRWE Energie AG, Germany
Integrating a Geo-Referenced Solution with ERP Using SAP XI
Hosana Bianchini CPFL Energia S.A., Brazil
E3 F3 Running Power Plants at Peak Efficiency
Garner MitchellSaskPower, Canada
G3 Ready for CompetitiveEnergy Markets – A Case Study
Helge Lang PedersenDONG, Denmark
H3
Effective Meter OperationSupported by IntercompanyData Exchange
Clayton J. DriverFortisAlberta Inc., Canada
Portal Technology andBusiness Intelligence –Valuable Investments for Utilities
Rüdiger ErbeRuhrgas AG, Germany
E4 F4 Increased Productivity atPower Plants IntegratingTechnical and CommercialSystemsDr. Martin Käß, EnBW, Germany Hans-Richard Kraft, Siemens AG,Germany
G4 Considerations in UsingCross-National Services inMigration Projects
Marc EilersVattenfall Europe InformationServices, Germany
H4
Questions/Break
Questions/Break
Questions/Break
Questions/Break
EDM and IDE: Efficient Enablement ofDeregulation Scenarios at a Leading Utility in aLiberalized Energy MarketGerald HübschEnergie AG, Austria
Empowered EmployeesThrough Collaboration and Self-Services PlatformBuilt on Enterprise PortalTechnologyOle Schödt-OsmoSTATKRAFT, Norway
E5 F5 Optimization of Customer-Centric and Asset-CentricMaintenance Processes at ENELVEN
Representative from ENELVEN, Venezuela
G5 Outsourcing – A ViableSolution for Small Utilities
Jean-Pierre MitardNeo Technologies SA., Switzerland
H5
SAP Evening Event–
AGENDA
10:00
10:45
Turning Leads intoProfitability
Bastian Fischer/ Guido HärlingSAP AG, Germany
11:45
12:00
12:45
13:00
13:45
14:00
14:1515:00
Questions/Break
Process-Driven Modeling of Procurement StrategiesUsing Energy DataManagement
Lahdo TanriverSAP Deutschland AG & Co. KG
Keynote: Status and Progress of Deregulation and Liberalization in the European UtilitiesIndustry
European Union Representative
11:00
Energy Capital ManagementSelling of Energy and
ServicesEnterprise Management Associated Services
FRIDAY, FEBRUARY 25, 2005
I1 J1 Integrated Reporting andProcess Optimization
Axel Memminger SAP AG, GermanyUdo Rettner is:energy, Germany
K1 H1
Integrated CustomerRelationship Management –From Lead Management toBillingJens HornMITGAS GmbH, GermanyJürgen Klaus, GISA GmbH, Germany
Managing Complex GasContracts Using EnergyData Management
Hugue BeaudoinGazMetro, Canada
I2 J2 Managing Corporate RiskThrough AdvancedInvestment Modeling
Matt RoperETSA Utilities, Australia
K2
Sales Optimization in GasBusiness Using KeyAccount Manager Portal
Michael AdamcykGASAG, Germany
Competitive Advantage with Integrated Energy Data Management – FromAutomated Meter Reading to SettlementRepresentative fromAvacon AG, Germany
I3 J3 Modern Group Accountingand Group Reporting
Birgit MarblerESTAG, Austria
K3
Questions/Break
Questions/Break
Questions/Break
Closing Ceremony
End of Conference and Quick Lunch in the Exhibition Area–
EVENING EVENT
The Thursday evening dinner and social event will be held at the Remise, a former tram depot that has been transformedinto a unique multifunctional venue. In this architecturallyattractive and fascinating “hot spot” located in Vienna’ssecond district, you will enjoy an evening of stunning culinarydelights and stirring musical and artistic performances. We invite you to party into the night, socialize with yourfriends and colleagues and thoroughly enjoy this memorableevent. A shuttle service will take you from the Hofburg orfrom all official conference hotels to the Remise and back.
PARTNER EXHIBITION
The 5th SAP International Utilities Conference 2005 is your opportunity to meet with key SAP partners in the utility area.Explore opportunities and find the solutions your company has been looking for.
Plane
Vienna International Airport – Schwechat15 km/30 min.
Train
South and West Railway Station3 km/15 min.
Bus/Car
Highway A1, A2 towards: City Center
Underground
Karlsplatz Station (U1, U2, U4)Herrengasse Station (U3)Stephansplatz Station (U1, U3)
City Bus
Michaelerplatz StationWalking distance
Event Address
Hofburg Kongresszentrum & Redoutensäle Wien Heldenplatz, P.O. Box 113, 1014 Vienna, Austria T +43/1/5 87 36 66 F +43/1/5 35 64 26E [email protected]
Vienna – The Meeting Metropolis
Those who come to Vienna for meetings cherish the charm and distinctive character of this former imperial city, centrallylocated in the heart of Europe. Vienna, seat of the UnitedNations and crossroads of European industry and culture, is one of the world’s most popular cities for conferences. Old as well as modern architecture, numerous art collections(for example Belvedere, Museum of Fine Arts, www.khm.atand Austrian National Library www.onb.ac.at), opera, andtheater are waiting to be discovered in the metropolis.
The Hofburg
The Hofburg is situated in Vienna’s city center. The mostimportant museums are just down the street as are the SpanishRiding School, the Treasury, concert halls, and Vienna’s mostelegant shopping streets. More than 40 restaurants and over7,500 hotel beds are just minutes away.
The close proximity to Vienna’s inner city and its excellentinfrastructure are the most important characteristics of thisarchitecturally unique congress center.
HOW TO GET THERE
5th SAP INTERNATIONAL UTILITIES CONFERENCE 2005
I would like to make the following binding hotel reservation:
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HOTEL – PRICE CATEGORIES
Hotel Le Meridien ***** €180 / €200Hotel InterContinental ***** €180 / €200Hotel Penta Renaissance **** €129 / €129 Hotel Europa **** €99 / €139
Above rates are given per single/double room, inclusive of buffet breakfast as well as VAT and all applicable taxes.
Single room Double room Twin beds Smoking room Non-smoking room
Note: All booking requests will be handled on a first-come, first-served basis. If your preferred hotel choice is no longer available, we will accommodateyour request in a similar hotel.
All special requests accompanying this reservation will be forwarded to the hotel; these requests are not guaranteed.
No hotel deposit will be charged at this time. By completing this reservation you agree that your credit card can be processed and taken as a guaranteefor this booking. Those whose reservations are canceled within two weeks of the scheduled arrival date will be charged for the first night (for a stay of four nights) or for the first two nights (for stays of five nights or more). Hotels are entitled to charge in full for no-shows or unusedrooms (that is, rooms not used because conferee arrives later or departs earlier than expected).
CREDIT CARD
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Hotel Sofitel **** €98 / €108
Hotel Rathauspark **** €85 / €124
Hotel Ananas *** €79 / €115
HOTEL RESERVATION
COPY AND FAX TO +43/1/535 99 31 OR REGISTER ONLINE ATwww.sap.com/sapiuc2005
REGISTRATION
5th SAP International Utilities Conference 2005
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POSITIONChief Officer Manager Director Vice PresidentManaging Director Project Manager Consultant
DEPARTMENTCompany Management Customer Service Finance IT/Business AnalysisManufacturing/Logistics Sales/Marketing Plant Maintenance
AREAS OF INTEREST Asset Life-Cycle and Resource ManagementAssociated Services, including Waste Management Billing of Energy and Services Collaborative Services and Intercompany Data ExchangeCustomer Service Management
REGISTRATION FEESEarly Registration (until January 12, 2005):
3-day ticket €900 + 20% Austrian VAT = €1080 per person
Regular Registration (from January13, 2005):3-day ticket €1050 + 20% Austrian VAT = €1260 per person1-day ticket on February 23 €500 + 20% Austrian VAT = €6001-day ticket on February 24 €500 + 20% Austrian VAT = €6001-day ticket on February 25 €500 + 20% Austrian VAT = €600
The choice of two or more “1-day tickets” will automatically be handled as a regular “3-day ticket.”The fee includes meals, drinks, conference materials, and access to all congress activities including the eveningevent. Travel, hotel costs, and other expenses are not included.
CREDIT CARD
American Express Diners Club Eurocard/Mastercard Visa
Credit card number Valid until (month/year)
CVV2 Code (For Diners Club/Mastercard/Visa, the code is the last three numbers that appear on the back of your card; forAmex, the code is the numbers that appear on the upper right front side of your card.)
First name/last name of card owner Signature
You can register for 5th SAP InternationalUtilities Conference 2005 online atwww.sap.com/sapiuc2005or by using this form. Please copy the form,complete it, and send it to the followingaddress (one form for each participant):
Registration & Contact Officee+o meeting, event & travel managementGmbHNeustiftgasse 73-75/3bA-1070 ViennaT +43/1/5 33 8732F +43/1/5 35 99 31E [email protected]
A letter of confirmation/invoice will be sent toyou shortly after your registration is receivedand correctly processed. Please contact us if you have any questions regarding your registration.
Registration/PaymentYour registration is binding and will beprocessed upon receipt of your payment.Registrations with incorrect/invalid credit card information will not be processed.Preregistrations will end on February 16,2005. After this date, registrations and payments will only be processed on-site.
CancellationsAll cancellations must be made in writing. You can fax them to +43/1/5 35 99 31 or e-mail them to [email protected] must reach us no later than January 12,2005. Cancellations received betweenJanuary 13 and February 1 are subject to a25% cancellation fee. Those received betweenFebruary 2 and February 15 are subject to a50% cancellation fee. Cancellations that arenot received by February 15 are not eligiblefor refunds. Refunds will only be processedonly after the end of the conference.
General InformationThe organizers reserve the right to change theprogram and/or speakers.
Conference LocationHofburg Kongresszentrum & Redoutensäle Wien Heldenplatz, P.O. Box 113, 1014 Vienna, AustriaT +43/1/5 87 36 66 F +43/1/5 35 64 26E [email protected]
Energy Capital Management Enterprise Management and Support andOperational ServicesSelling of Energy and Services Services Empowered by SAP NetWeaverSupply Operations Water
COPY AND FAX TO +43/1/535 99 31 OR REGISTER ONLINE ATwww.sap.com/sapiuc2005
www.sap.com/contactsap
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