5th unpan training workshop - united...

5th UNPAN Training Workshop5th UNPAN Training Workshop

Presented by

Haiyan QianChief, Knowledge Management Branch

DPADM/UNDESA

Seoul, Republic of Korea23 October 2007

Table of ContentsTable of Contents

I. Review of the UNPAN Performance II. KM Benefits and Challenges via UNPANII. UNPAN - the Way Forward

Portal Services OverviewPortal Services Overview

Web Content Management System

Document Management System

Database Management SystemExpert DatabaseEvent Database (Conference & Training)

Online Training Centre

1000 web pages

26000 documents (books, papers, photos, and forms, etc.)

8000 experts and 800 events

3 online courses , 4 more in development

~1000 learners completed the courses

I. I. Review of the UNPAN Performance

2007

Visits 5,070,893

Average per Day 17,730

Visitors 1,701,236

Average Visits per Visitor 2.98

Average Visit Duration 00:16:41

I. I. Review of the UNPAN Performance -- Web SurveyWeb Survey

26913

27955

36158

36248

41817

43539

49577

54267

55917

56308

70817

71858

72468

87238

88956

120364

148279

184739

214213

234344

0 50000 100000 150000 200000 250000

Morocco (MA)

Colombia (CO)

Pakistan (PK)

Italy (IT)

Germany (DE)

Singapore (SG)

Mexico (MX)

Venezuela (VE)

Spain (ES)

Canada (CA)

Philippines (PH)

Malaysia (MY)

France (FR)

South Africa (ZA)

Brazil (BR)

United Kingdom (UK)

Australia (AU)

India (IN)

China (CN)

Uruguay (UY)

Developing vs Developed

Developing countries

68%

Developed countries

32%

Developing count r ies

Developed count r ies

Gender

Male61%

Female39%

Male

Female

I. Report on the UNPAN Phase I I. Report on the UNPAN Phase I -- Web SurveyWeb Survey

• More visitors from developing countries • Increasing number of females

Subject of interest

27%

13%

12%

11%

11%

10%

9%

6%

E-government

Public Finance andFinancial Administration

Management Innovationand Development

Public Policy and PublicEconomics

Other

Governance Systemsand Institutions

Civil Service Reform

Integrity, Transparencyand Accountability


Looking for info contained in..

26%

20%

13%

12%

9%

6%

5%

5%

4%

2%

Analytical Reports

Case Studies

Country Profiles

MajorDevelopments/Trends

Bibliography on PublicAdministration

Statistical Indicators

Technical ProjectHighlights

Legislation

Calendar of Events

Serials


Service of interest15%

15%

13%

11%

7%

5%

5%

5%

5%

5%

3%

3%

3%

2%

2%

2%

Information Service

Training Service

Core Themes

Asia & Pacific Site

Discover UNPAN

Africa Regional Site

Europe Regional Site

Search Facility

Latin America & Caribbean Regional Site

Worldwide Directory

Conference Service

Contact Information

What's New

Arab States Regional Site

Advisory Service

North America Regional Site


Looking for info contained in..

26%

20%

13%

12%

9%

6%

5%

5%

4%

2%

Analytical Reports

Case Studies

Country Profiles

MajorDevelopments/Trends

Bibliography on PublicAdministration

Statistical Indicators

Technical ProjectHighlights

Legislation

Calendar of Events

Serials


Occupation

21%

18%

6%

19%

26%

10%

Civil Servant

Government Official

NGO Representative

Other

Student

Teacher/Professor

Affiliation

29%

39%

9%

9%

5%

9%

Academic Institution

Governmental Organization

International Organization

Non-governmental Organization

Other

Private Sector


Age Range

20%

36%

25%

15%

6%

Under 25

26 - 35

36 - 45

46 - 55

over 55

Education Level

2%

4%

27%

54%

12%

First Level

Second Level

Undergraduate Degree

Advanced Degree

Doctorate


I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsDocuments entered by UNPAN members (10/2007)

0

1000

2000

3000

4000

5000

6000

70002001-20022002-20032003-20042004-20052005-20062006-200710/7/2007

2102

53034447

6500

1224

3192 3132

I. I. Review of the UNPAN Performance –– Portal Statistics 2007Portal Statistics 2007

1. Homepage/Announcements2. Contact us page 3. Divisional Homepage4. Public Service Awards 5. What’s New page

6. Conferences 7. Global Forum 8. Discover UNPAN 9. Asia Regional Homepage 10. Contact Directory

UNPAN is the most visited site among the rest of websites in UNDESA

I. I. Review of the UNPAN Performance –– Portal StatisticsPortal Statistics

Visits/day (2007)

338

288

571

1,402

3,896

4,206

3,835

5,654

11,344

17,855

0 2000 4000 6000 8000 10000 12000 14000 16000 18000 20000

Secretariat of the United Nations Forum on Forrest

Financing for Development

Development and Policy Analysis Division

Economic and Social Council Support and Coordination

Division for Social Policy and Development

Division for the Advancement of Women

Population

Division for Sustainable Development

Statistics Division

Unted Nations Public Administration Network

Average 17,855 visits/ day

Highest number of visits compared to others

Average 10,000 page views & 40,000 hits/day

I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsTop 10 Downloaded Documents - 2007

0 5000 10000 15000 20000 25000

DPADM - Research Institutes in the UN System

RCOCI - Accounting and Auditing Standards

UN - NGO Section - List of NGOs

RCOCI - Graft and Corruption: The Phillippine Experience

RCOCI - Corporate Governance and Accounting Standards in India

DPADM - A guide to Career with United Nations

DPADM - Compendium of Innovative E-government Practices

DPADM - 7th Global Forum Brochure

DPADM - Global E-Government Readiness Report 2005

UNSSC - Leadership Styles

I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsNumber of documents in Top 50 monthly reports by contributor in 2007

1

1

1

2

3

6

9

11

11

22

76

107

188

0 20 40 60 80 100 120 140 160 180 200

AAPAM

OFPA

UNESCO

CPSI

ICAP

ASPA

CAFRAD

ARADO

CAIMED

UNSSC

CLAD

DPADM

RCOCI

I. Review of the UNPAN Performance––Portal StatisticsPortal StatisticsOther Popular Documents 2007

AAPAM – Modern Management Theories and Practices ARADO – Management Education Development in Arabic Universities - Part 6 (In Arabic) ASPA - Frontiers of Public Administration Proceedings of the Second Sino-U.S. International

Conference CAFRAD - La reforme administrative au Maroc CAIMED - Federalismo concorrenza e Titolo V della Costituzione: sviluppo economico CIIIAP - Social Policies: Tools for Social Justice CLAD - Política social y ajuste económico en Venezuela ICAP - Las representaciones sociales: ejes teóricos para su discusiónOFPA - Les indicateur de bonne gouvernanceUN - Excellence and Leadership in the Public Sector UNSSC - Leadership Styles (PPP)CPSI - Corrupt Schools, Corrupt Universities: What Can Be Done?UNESCO - Senior Management Service Handbook

I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsTop Contributors – OLD Members in 2007

6

7

10

17

38

45

50

55

84

88

97

142

255

294

336

433

599

874

971

1050

1204

1441

5878

9782

0 2000 4000 6000 8000 10000 12000

ECA

ICCE

IPMA-HR

ECE

IIAS

ILO

ESCWA

CIIIAP

UNSSC

ECLAC

UNCRD

IPAC

CAIMED

OFPA

CARICAD

EROPA

ASPA

CLAD

ARADO

CAFRAD

IDEP

NISPAcee

DPADM

RCOCI

I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsTop Contributors – New Members since 2007

2

23

24

188

217

279

281

0 50 100 150 200 250 300

ADB

CGG

UNGC

AAPAM

ICAP

UNPAN FRIENDS

CPSI

I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsUNPAN Online Training Centre

UNPAN Online Learning Centre - Summary Statistics

127

232

176

260

4063 68

114

3051 52

97

0

50

100

150

200

250

300

Fall 2005 Spring 2006 Summer 2006 Winter 2007Sessions

Num

ber

IntroductoryTacticalStrategic

9

910

11

13

13

15

37

66

141

0 20 40 60 80 100 120 140 160

Ethiopia

Ghana

Brazil

Uganda

Bulgaria

South Africa

Vietnam

United States

Nigeria

India

Top 10 Countries according to the Learner Origin


Learner Classification by Country Developing vs. Developed

14%

86%

DevelopedDeveloping

I. Review of the UNPAN Performance I I –– Portal StatisticsPortal StatisticsUNPAN Online Training Centre

0

50

100

150

200

250

Africa Arab States Asia &Pacific

Europe LatinAmerica &Caribbean

NorthAmerica

Learner Classification by Region


II.II. KM Benefits and Challenges via UNPANKM Benefits and Challenges via UNPAN

Benefits:Benefits:

☺ Participating in an unique worldwide network☺ Learning from other members of the network (North-South & South-South)☺ Sharing your products/services through additional channels☺ Receiving free network IT support and tools to save money for all☺ Reaching out to larger audience ☺ Making thyself more visible through the more powerful vehicle☺ Enhancing KM capacities via UNPAN IT tools☺ Understanding better the user’s needs☺ Providing more needed products and services (one-stop shop)☺ Being highly recognized and appreciated by the UN GA,ECOSOC and the

worldwide public users

II.II. KM Benefits and Challenges via UNPANKM Benefits and Challenges via UNPANChallenges:Challenges:

Political support at all levelsNeed better understanding of who we are and what we can doNeed better understanding of the needs of the people we serveNeed better understanding of the importance of KM Need incentives and recognition systems for KM workers

Planning and implementation supportNeed a long-term and sustainable strategy on institutional KMNeed necessary human and financial resources for KM Need better integrated process among IT, back office KM and front office service

IT Infrastructure supportNeed easier, simpler and friendlier tools and tools to avoid double KM workNeed innovative capacity in KM through IT tools

Marketing supportNeed creative means for promoting the service we provide via the Network

What UNPAN can help to respond to the challenges:What UNPAN can help to respond to the challenges:

☺ Political supportProviding UNPAN members better sense of ownership and identityPromoting your UNPAN work at your respective board or governing meetings

☺ Planning and implementation supportProviding UNPAN contributors with better quality control toolsProviding UNPAN users with better monitoring and evaluating tools

☺ IT Infrastructure supportProviding UNPAN member with easier and less burden tools on online KM Providing UNPAN members with more optional tools for design and customize their contentsProviding UNPAN members and users with better interactive toolsProviding UNPAN users with easier and friendlier navigation

☺ Marketing supportProviding UNPAN members with more promoting means

III.III. UNPAN UNPAN –– the Way Forwardthe Way Forward

Thank you for your attention!Thank you for your attention!

Questions and Comments?Questions and Comments?