Scott Bohlin

Bellevue University MSOP

601 2015

Performance management is the systematic process by which an agency involves its

employees, as individuals and members of a group, in improving organizational effectiveness

in the accomplishment of agency mission and goals.

Break it down

Management gets many definitions but in the end most agree it is getting things done, or

accomplishing desired goals. Therefore, performance management has become a

discipline that assists in the establishment, monitoring and achieving of individual and

organizational goals.

Performance is the accomplishment of a given task measured against preset known standards

of accuracy, completeness, cost, and speed.

But Wait There's More

One key expectation from management, at both organizational and individual levels, is the ability

to measure and manage performance.

One of the most used terms to reflect progress in a journey is "performance”

So What's the Point? Performance management is the overarching process

that deals with performance. It reflects the approach one entity has towards performance and it includes sub processes such as: strategy definition (planning/goal setting), strategy execution, training and performance measurement.

So performance measurement is actually a sub process of performance management it focuses on the identification, tracking, and communication of performance results through performance indicators. Performance evaluates and measures results and management deals with how to respond to those results in order to reach their targeted goals.

In Performance Management and Performance Measurement the two processes cannot be separated from one another and performance management both proceeds and follows performance measurement.

It is through this process that organizations are able to create and sustain a workplace environment that can :

Value continuous improvementAdapt well to changeStrive to attain ambitious goalsEncourage creativityPromote learning and professional development Is engaging and rewarding for employees

Where do we go from here?The work environment of today has evolved past the traditional Command and Control thinking that saw organizations as top-down hierarchies, where managers made decisions using budgets, standards and targets.Now work has become specialized in functions that require departments to complement each other in work tasks, Customers needs more diverse services and work is more complex. The workforce is has become educated, more mobile, and more ambitious in their goals.

References

• Overview of Performance Management , University of Florida

• Rediscovering performance management: systems, learning and integration, Brudan, Aurel

• Health Resources and Services Administration

http://www.hrsa.gov/quality/toolbox/methodology/performancemanagement/index.html