633_nisg elearning eoi 20312-b

7/30/2019 633_NISG eLearning EoI 20312-B

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National Institute for Smart Government (NISG)

Capacity Building & Knowledge Management

Expression Of Interest (EOI)

Empanelment of System Integrators & Service Providers

e-Learning offering on SaaS Model

for

e-Governance related Training Programs for Institutional /

Individual Capacity Building

(Ref: NISG CBKM/eLearning EOI/2012)

YSR Bhavan, Financial District, Nanakramguda,

Hyderabad 500032, Andhra Pradesh, India

(T) +40 66545352 Fax +40 6654 5300


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NISG CBKM eLearning EOI P a g e | 2

Statement of Confidentiality

The information contained in this Expression of Interest (EOI) Invitation document, all portions

thereof, including, but not limited to, any copyright, other intellectual data of this document, at

all times shall remain confidential and is subject to Non-Disclosure.

In no event shall all or any portion of this document be disclosed or disseminated without the

express written permission of NISG.


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LIST OF ABBREVIATIONS

Abbreviations

CBKM Capacity Building & Knowledge Management

EOI Expression of Interest

GOI Government of India

G2B Government to Business

G2C Government to Citizen

G2G Government to Government

IA Implementation Agency

ICT Information and Communication Technology

ILT Instructor Led Training

LCMS Learning & Content Management SystemLMS Learning Management System

MMP Mission Mode Project

NeGP National e-Governance Plan

NISG National Institute for Smart Government

PeMT Project e-Governance Mission Team

PPP Public Private Partnership

SeMT State e-Governance Mission Team

STeP Specialized Training for e-Governance Programme

WBT Web based Training


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Contents

STATEMENT OF CONFIDENTIALITY......................................................................................................................... 2

LIST OF ABBREVIATIONS...................................................................................................................................... 3

1.0 BACKGROUND.......................................................................................................................................... 5

2.0 INVITATION............................................................................................................................................... 6

3.0 OBJECTIVE THE EOI ................................................................................................................................... 6

4.0 IMPORTANT DATES..................................................................................................................................... 7

5.0 ABOUT THE NEGPSTEPCOURSES ............................................................................................................... 7

6.0 SCOPE OF WORK .................................................................................................................................... 11

7.0 ELIGIBILITY CRITERIA FOR PARTICIPATION IN THE EOI .................................................................................... 12

8.0 EOIRESPONSE TEMPLATE ......................................................................................................................... 15

9.0 EMPANELMENT PROCESS .......................................................................................................................... 15

10.0INFORMATION FOR THE BIDDERS ................................................................................................................ 16

11.0CLARIFICATION ON THE EOI ..................................................................................................................... 17

FORM I: COVERINGLETTER ..................................................................................................................... 18

FORM II: LIST OF ATTACHMENTS ENCLOSED..................................................................................................... 20

FORM III: COMPLIANCE TO ELIGIBILITY FOR PARTICIPATION IN THE EOI ................................................................ 21

FORM IV: DETAILSOFORGANIZATION ..................................................................................................... 26

FORM V: FINANCIALINFORMATION ........................................................................................................ 27

FORM VI: A.PROJECT DETAILS REFERRED UNDER SECTION 7.2.1 SUB SECTIONS A AND B ...................................... 28

FORM VI: B.PROJECT DETAILS REFERRED UNDER SECTION 7.2.2 SUB SECTIONS A,B,C AND D .......................... 30

FORM VI: C.PROJECT DETAILS REFERRED UNDER SECTION 7.2.3 SUB SECTIONS A,B AND C ................................ 32

FORM VII: TECHNICAL RESOURCES (KEY)PROFILES OF THE BIDDERS TEAM............................................................ 34

FORM VIII: APPROACH AND METHODOLOGY TO UNDERTAKE THE ELEARNING PROJECT OF NISG ............................. 35

ANNEXURE A&B ........................................................................................................................................... 36


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Expression of Interest (EOI)

Empanelment of System Integrators & Service Providers

e-Learning offering on SaaS Model

for

e-Governance related Training Programs for Institutional /Individual Capacity Building

(Ref: NISG CBKM/eLearning EOI/2012)

1.0 Background

National Institute for Smart Government (NISG) is a not-for-profit company, established in

2002 under section 25 of Companies Act 1956, to promote e-Governance in India on a

public-private-partnership model, with 51% equity being held in the private sector and 49%

in the public sector with NASSCOM, Government of India, Government of Andhra Pradesh

as the promoters and ILFS, Government of Chattisgarh, Government of Meghalaya and

Vizag Municipal Corporation as the other stakeholders.

The National e-Governance Plan (NeGP) of the Government of India was initiated to help

provide a framework to replicate e-Governance initiatives and provide impetus for long

term growth and expansion of e-Governance within the country. NeGP aims at improving

the quality, accessibility and effectiveness of government services to citizens and businesses

with the help of ICT. The plan seeks to set up the core infrastructure and policies required to

implement a number of central, state and integrated Mission Mode Projects (MMPs)

covering G2C, G2B and G2G services.

The DIT, Government of India has formulated Capacity Building Scheme guidelines for

taking National e-Governance Plan (NeGP) forward across the country in all the States &

UTs. The scheme is mainly for providing technical & professional support to State level policy

& decision-making bodies and to develop specialized skills for e-governance. The

Department of Information Technology (DIT), Government of India has entrusted NISG as the

program manager for implementing specific training programs for the officials with States/UT

Government in the country.

Currently NISG is offering a number of such class room based instructor led training (ILT)

programs under the STeP initiative to various levels of Government staff. These training

programs of 2 to 5 day duration, focus on topics like e-Governance Project Lifecycle,

Government Process Reengineering, Business models and PPP for e-Governance Projects,

Change Management and Capacity Building for e-Governance Projects, Regulatory

framework for e-Governance, Project Management, Information Security Management,

Enterprise Applications & Open source for e-Governance etc. Several initiatives are in the

pipeline to offer similar or related e-Governance courses both at the Institutional level as

well as at individual level.

In order to enlarge the reach, NISG, intends to move towards offering the existing (ILT)

courses in a blended eLearning model by converting these courses into web based training

(WBT) and make them available online around a successfully deployed Learning

Management System (LMS)/Content Management solution to the target audience from


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the Government Sector. Funding for the project would be received from Department of

Information Technology [DIT], Government of India under National eGovernance Plan

[NeGP].

2.0 Invitation

In tune with the direction outlined in section 1.0 above, NISG invites interested Bidders

meeting the eligibility criteria (Section 7.0) to respond to this EOI, either singly or as a Lead in

a Consortium (where not more than two entities have partnered) and participate in the

empanelment process of selecting System Integrators/ Service Providers for the eLearning

Projects under Capacity Building Knowledge Management (CBKM) Initiatives. Empanelled

Bidders will be considered for participation in the subsequent process to select

Implementation agency (IA) for the eLearning project/s of the Capacity Building nature

that will be rolled out.

The objective of the EOI is specified underSection 3.0 below.

To enable bidders to respond with focus and to enable NISG do a comparative assessment

of the responses, the STeP (Specialized Training for e-Governance Programme)courses ofthe CBKM have been presented in detail for Bidders understanding.

It is expected that IA will initially work on a project to convert STeP courses ( Section 5.0 ) into

SCROM 1.2 or above compliant eLearning offerings, develop a training portal

integrating the Web Based Training (WBT) modules around LMS/Content Management

solution environment and provide hosted services, so that NISG can offer blended

eLearning courses to their target audience. The scope of work is elaborated under Section

6.0 ofthis EOI document.

The EOI response must be provided as per the template (Section 8.0) contained in this EOI

document. The EOI response completed in all respects and sealed with label Ref: NISGCBKM/eLearning EoI/2012 along with the name of the Prime Bidder prominently showed on

the envelope/Packet and must be delivered at the address given below by the date/Time

mentioned under Section Important dates (Section 4.0). EOI response bids will be opened

for scrutiny on the same day as per schedule indicated in the Section 4.0, in the conference

room of NISG, Hyderabad.

Address:

Mr Piyush Gupta

Sr. General Manager (CB & KM)

National Institute for Smart Government

YSR Bhavan, APIIC Building

Near Wipro Circle, Nanakramguda

Hyderabad 500 032

3.0 Objective the EOI

The purpose of seeking this Expression of Interest (EoI) is to assess Bidders offerings and

experiences, assess capabilities /technical competencies, review project references and

validate NISG plans (short term and long term) and short list potential Implementation


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Agencies (IA) for empanelment for participation in the RFPs that may be floated related to

the NISGs CBKM or other programs over the next 24 months.

NISG wants to look at various options LMS Products/Platforms, hosting options and Bidders

specific experiences with the offered platforms/ options before choosing the best and cost

effective approach for Web enabling the courses which are currently offered and those

which will be announced later. It is targeted that the eLearning environment that gets

created through this process will become a focal point for future training programs of

NISGs CBKM and other initiatives, for addressing their aggressive Capacity building plans in

the e-Governance domain.

4.0 Important Dates

EOI Publication on NISG Web site 20th March 2012

Last Date for Submission of EOI

response

Closing hours (12.30 Hrs) of

4th April 2012

Opening of EOI Response 14:30 Hrs on 4th April 2012

5.0 About the NeGP STeP Courses

The National e-Governance Plan (NeGP) in India was initiated to help provide a framework

to replicate early successful initiatives in e-governance and provide impetus for long-term

growth and expansion of e-Governance within the country. NeGP aims at improving the

quality, accessibility and effectiveness of Government services to citizens and business with

the help of Information Communications Technology (ICT).

In reference to the NeGP implementation in the country, capacity building at Central, State

and local Government level has been identified as a key priority. The capacity building

programmes and measures undertaken by the Department of Information Technology (DIT),

Government of India have focused on creating institutional structures for leading and

managing the e-Governance initiatives, building capacities and skill sets for ensuring

successful implementation and adoption of the e-Governance initiatives.

Under the capacity building scheme, various short duration courses under Specialized

Training for e-Governance Programme (STeP) are designed for the stakeholders, to be

delivered by various training Institutions across the country Through STeP, it is intended to

bring uniformity in the approach and standardization of content for delivering these training

courses.


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Over the years, the courses offered as part of the Specialized Training for e-Governance

Programs (STeP) have become a kind of bench mark for stake holders from the

Government, as an essential building block for enhancing the overall skills in the ICT domain.

The Courses currently offered to staff and officials of State and Central Governments under

NeGP are presented below:

Course Title Course Summary Target Audience

a. e-Governance Project

Lifecycle

This course is offered either as a 2-day

course or a 5 day course on e-

Governance Project Development

Lifecycle and is designed to equip the

participants with a range of emerging

practices and example of how e-

Governments and e-business services

can be undertaken by government/

public sector organizations to

strategically plan and transform theirorganization.

For the participants of the five day

program the course is designed to

guide and support the Government,

public sector administration and other

related stakeholders to gain deep

insights into lifecycle of an e-

Governance project, various phases of

an e-Governance project

development and implementation.

The short duration course is

intended for Principal Secretary,

Secretary, Commissioner,

Additional Secretary, and Jt.

Secretary & District Collector.

This longer version of the course is

intended for Director, Jt. Director,

Additional Director, Sr. Officials at

HQ & District, SeMTs & PeMTs.

b. Government Process

Reengineering

This course is offered either as a 2-day

course or a five day course depending

on target audience. The main theme

of the course is to present concepts

and approaches related to

Government Process Reengineering

(GPR) and is designed to equip the

Government, public sector

administration and other related

stakeholders with a range of practices

and examples of how business process

reengineering, optimisation andapplication of ICT in a business process

environment can be undertaken to

enhance operational efficiency,

improve citizen focus, increase

transparency levels and reduce

administrative burden on government.

The five day version of the course is

designed to equip the Government,

The short duration course is mainly

intended for Principal Secretary,

Secretary, Commissioner,

Additional Secretary, and Jt.

Secretary & District Collector.

The Five day version of the course

is intended for Director, Jt.

Director, Additional Director, Sr.

Officials at HQ & District, SeMTs &

PeMTs.


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public sector administration and other

related stakeholders with a range of

practices and examples of how

business process reengineering,

optimisation and application.

c. Business models andPPP for e-Governance

Projects

The course is designed to equip theparticipants with a range of practices

and examples on business/

implementation models for e-

Governance projects and how Public

Private Partnerships (PPPs) can be

leveraged in e-Governance to

Increase private sector participation,

minimize the project risks and maximise

the benefits to the stakeholders.

The five day course is designed to

equip the Government, public sectoradministration and other related


and examples on business /

implementation.

This compressed 2-day course isprimarily targeted principally at

leadership and senior

management- like Principal

Secretary, Secretary,

Commissioner, Additional

Secretary, Jt. Secretary & District

Collector- and who plays a

crucial role in e-Governance

projects.

The Five day version of the course

is intended for Director, Jt.Director, Additional Director, Sr.

Officials at HQ & District, SeMTs &

PeMTs.

d. Change Management

and Capacity Building

for e-Governance

Projects

The Course is designed to equip the




and examples on change

management and capacity building

The course is mainly intended for

Director, Jt. Director, Additional

Director, Sr. Officials at HQ &

District, SeMTs & PeMTs

e. Regulatory framework

for e-Governance

The course is designed to equip the



stakeholders with the deep insights and

understanding on the Legal and

Regulatory Framework governing e-

Governance

The Regulatory framework for e-

Governance course is intended

for Director, Jt. Director,

Additional Director, Sr. Officials at

HQ & District, SeMTs & PeMTs

f. Project Management The course is designed to develop the

competencies and equip the officials

working in various Central and State/UT

government departments across the

country with necessary projectmanagement knowledge and skills to

effectively manage the e-Governance

projects

The Project Management

course-mainly intended for

Director, Jt. Director, Additional

Director, Sr. Officials at HQ &

District, SeMTs & PeMTs

g. Information Security

Management,

Enterprise Applications

& Open source for e-

The Information Security Management

in e-Governance & Enterprise

Applications and Open source systems

for e-Governance implementation

course is designed to equip the

Course is targeted principally for

IT Secretaries, Directors and key

personnel in the Information

Technology Departments at State

and Local government level,


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Governance Government, public sector



and standards in relation to information

security management for e-

Governance projects to support in

securing critical information assets ofgovernment against loss, theft etc,

ensuring data confidentiality, integrity,

availability and continuity of the IT

services

Project Managers designated for

e-Governance initiatives at

State/Local government level,

Information Officers identified for

the Government, members in

SeMT/PeMT.

The delivery approach for all of the above courses broadly is:

Instructor-led delivery through class room sessions supported by necessary case studiesand class room exercises

Delivery by experts/ trained individuals with knowledge on processes and standards Participative and discussion oriented programme which encourages participants to

deliberate on various implementation aspects

Emphasis on putting the learning into practice after the courseThese courses have been designed with a view to impart knowledge on the topic, equip on

skills required and focus on attitude for becoming successful with the process/ technology.

Annexure A provides an overview of two of the courses listed above and Annexure B

provides a list of the programs conducted by NISG between Nov 2010 and until Feb 2012.

More details of these courses can be obtained from the linkhttp://step.nisg.org/.

The main goals of the eLearning Project are:

Offer blended training to target audience through various means including instructor ledtraining (class room / virtual), web-based training, webinars etc.

Enhance the overall effectiveness and efficiency of existing and other ILT sessions ofNISG in the e-Governance domain by augmenting them with modern web based e-learning & tools.

Facilitate Course management including Updating/ Customization/ Enhancement,addition/deletion of courses and Administration.

Capabilities evaluation: Allow participants to be evaluated prior and post to taking acourse, while participating in the course and upon course completion.

Centralized learning and content management environment to ensure consistency:Enable providing diverse course content in the area of ICT for e-Governance and

provide for content access to registered users from any location.

Allow users to view a required learning path, enroll and track progress against thelearning path & review records of success.


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Enable building up and tracking of a Capacity /Competency database of staff with e-Governance skills acquired under various eLearning training programs.

Provide access to learning compliance data for regulatory purposes.In order that the delivery is standardized, reach is widened and availing of the courses by

participating members becomes flexible, NISG will offer the e-Learning courses in phasesstarting with the most frequently conducted e-Governance Project Life Cycle course. It isplanned to roll out blended e-Learning suite with a mix of web based guided learningcoupled with virtual class with domain experts stepping in specific portions. The extent of themix will be evolved along with the inputs from chosen partner.

The phasing for the eLearning project will be broadly as follows:

UnderPhase 1 the IA will design, develop, test and participate in the acceptance of Pilot

the course. The course identified for the pilot is e-Governance Project Life Cycle. In class

room mode this course is of 5 days duration and around 30 hours of interactive sessions.

During this phase IA will also develop, launch and integrate Learning portal as a window for

course offerings. IA will host the course integrating around LMS/Content Management

solution for SaaS based offering. NISG plans to launch the pilot course (Phase I) within four

months from date of finalizing the IA through an RFP process.

Once the Pilot course is launched NISG will observe utilization (in terms of receptivity,

acceptability, extent of usage etc) and based on learning effectiveness Phase 2 of the

project will be taken up for conversion and launch of the remaining courses based on NISG

transition plans.

Over the next 24 Months NISG plans to roll out over 250 Hours of eLearning content mostly in

blended form and in a phased manner.

Bidders are requested to submit their broad plan and approach to achieve the above

goals of NISG.

6.0 Scope of Work

The IA will be primarily responsible for:

a. Design/ customizing course content to make them suitable for Web Based

Training (WBT),

b. Develop a training portal/s integrating the WBT courses and other Training informationincluding that of STeP, around a proven scalable LMS/ Content management solution

environment and

c. Provide hosted services on reliable and Secure servers

The scope of work, under the project includes converting all or some of the courses listed

under Section 5.0 above or any other courses that CBKM team requires to meet their

business pans, into eLearning mode for use on the Web/ Intranet/Standalone by the target

participants.


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The LMS/Content management environment around which the WBT courses will be

developed should be SCROM 1.2 or above compliant and support open standards, provide

inter-operability, enable blended learning. The LMS environment offered should be scalable

to support over 2000 concurrent users.

An illustrative list of the tasks to be under-taken by the IA is presented below:

6.1 Design, Develop Web based learning (Course) modules, create required LMS/Content

Management environment for course delivery /administration and content Management.

The phasing of the eLearning project has been explained above under this section.

6.2 Develop/Customize Training portal exclusively as a Window for eLearning programs offered

by NISG CBKM team under STeP or any of their other initiatives.

6.3 Host the courses integrating around a proven LMS/Content management solution and offer

usage and support services on SaaS model enabling NISG to provide the courses under

their Management and administrative control to their target audience.

6.4 Provide User /Administrator training on the use of the facility and provide handholding

support after the launch of the pilot for a period of three months.

6.5 Provide Warranty and operational support (SaaS services), Content/SW maintenance

services for a period of three years.

7.0 Eligibility Criteria for participation in the EOI

7.1 Organization Profile

7.1.1 The bidder should be a Company registered under the Companies Act, 1956 or a

registered firm under the Indian Partnership Act, 1932/LLP Act, 2008 and should have anaverage annual turnover of minimum Rs. 5,00,00,000/- (Rupees Five Crores Only) in the last

three financial years. This should be evidenced by copies of the Certificate of

Incorporation and audited annual financial statements for each of the last three financial

years (2010-11, 2009-10 and 2008-09).

7.1.2 The bidder may be a single entity or a Lead Bidder in a Consortium (Not more than two

entities coming together) preferably with specialist skills related to the scope of work

contained in this EOI i.e Competency in providing e-Learning/ LMS /Content

Management solutions & having experience in converting ILT courses to WBT courses to

corporate clients.

In case of Consortium the expected role of the Consortium members will be specified

and Lead bidder will be fully responsible for the submitted EoI bid for the scope of work

and related services.

Bidder who is a member of one Consortium will not be eligible to get empanelled

separately under this EOI either on his own or through another Consortium.


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7.1.3 The Lead bidder (& Bidder) should have minimum of five years of experience in the field of

Systems Integration/ Software development and Services similar to those required for the

NISG eLearning project.

Bidder to confirm this and attach a separate section in their EOI providing details of

nature of System Integration/ Services activities company undertakes with focus on

projects worked in the last five years, which are similar to the ones mentioned in the EOI.

If the Lead bidder/Bidder has any tie up with LMS/Content Management product

vendor/distributor the same must be stated and scope of agreement indicated. Please

state Yes/No and provide details.

7.1.3 The Lead bidder (& Bidder) should not be having any litigation/court case on any IT/e-

Government projects, with any Government department or its affiliate organizations

implementing such projects. Bidder to confirm the status as part of the EOI response.

7.1.4 Also Lead Bidder (& Bidder) should not have been black listed any time by any of the

State/Central Government departments/ Undertakings/Agency for any reason. Bidder toconfirm the status as part of the EOI response.

7.1.5 Lead Bidder Organization must be an ISO 9001certified / CMMI Level 3 or above assessed

organization. Documentary evidence must be provided.

7.1.6 Lead Bidder must have on their company rolls experienced staff with minimum four years

experience in design and development of SCROM 1.2 or above compliant WBT courses

from existing ILT courses, customizing/configuring LMS/Content Management products

/solutions, SaaS base hosted services.

Details of key resources personnel (At least Ten Nos) with stated capabilities must be

presented. Bidder is requested to specify names of the projects, which had similarrequirements like NISG, on which the candidate has worked with description of role (Form

VII).

7.1.7 Bidders must present their approach and methodology to undertake the eLearning project,

and present the LMS/Content Management solution / products that they plan to

use/deploy for the NISG project, hosting options, Licensing / Pricing model for the services

envisaged etc (Form VIII).

7.2 Project References

7.2.1 a. The Lead Bidder should have completed at least Five ICT projects involving design/

development/delivery of Learning Management/ Capacity Building related services over

the last four years to Corporate clients outside their group Companies. List of these projects

must be provided.

b. At least two of the above projects must have significant work component of converting

(Design and development) ILT course contents to Web based eLearning content and

executed over the last three years. The work done under these projects must be

demonstrable /in live use. A certificate of project completion, duly attested by the customer


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is to be enclosed. Bidder to provide details of these two projects along with customer

contact details.

c. Bidder to present for each of the above projects the following information:

i. A brief description of the project covering aspects related to development

methodology, business model

ii. LMS/ Content Management Solution environment including Product/Version

No/Supplier Name

iii. Extent of content conversion undertaken by Bidder in terms of No of hrs of Class

room Content / No of Hrs of e-Learning Content developed, mix of Text, audio,

Animation, Video and any other special features.

iv. Month/year of start /completion of the project include current status of

relationship of the bidder in the project

v. Key Functionality & Features provided by the LMS /Content Management solution

vi Sample Screens, reports, workflow charts if any may be provided to aid in

understanding of work done

7.2.2 a. Bidder must have developed at least Five Internet/Intranet portals with at least two of

them focussing on Training with LMS based Course Management/content Management

components and delivery. Provide list of these five projects and specify which two of them

had LMS focus.

b.Two of these portals must be for external corporate clients which are in operation and in

use over the Internet.

c. For at least one of these LMS portals, there should be an external user base of > 1000

(Subscribers/ Trainees). Evidence for the same must be presented by way of user

certification. Evidence of use must be presented for the last six months, including a

description of type of support being provided.

d. Bidder to confirm if the web pages developed for which these portals are compatible

with all leading browsers viz.; IE, Mozilla, Firefox, Chrome etc and that the portals are W3C

compliant.

e. Complete contact details of the customers to be provided along with contract data on

customer name, customer address, contact particulars of persons who can be contacted

for reference, start / end Date of projects, status of relationship now etc.

7.2.3 a. Bidder must present at least two projects where hosted services are being delivered on

SaaS model.

b. Out of the above at least one project must be related to e-Learning on SaaS model to

an external client (Excludes Bidders sister concerns and group companies).


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c. Such service should have been provided at least for a period of 12 months preceding

the EOI submission closing date.

A description of the scope of the project, pricing model, exact role of bidder (nature of

services/ responsibilities) must be presented for each of the projects along with supporting

documents Ex. Copies of PO/Agreement must be submitted. Bidder must provide

information on the HW/NW environment offered under SaaS, location of server

(Domestic/ Global), Security compliances adopted etc

8.0 EOI Response Template

Bidder is requested to respond to the EOI as per the template presented below:

S. No Item Ref1 Covering letter Form I

2 List of Attachments to the EOI Form II

3 Compliance to Eligibility Criteria (Section 7.0) Form III

4 Details of Bidders Organization along with

supporting documents (Section 7.1)

Form IV

5 Financial information along with supporting

documents (Section 7.1)

Form V

6 Project references (Section 7.2) Individual

project Data

Form VI

7 Profile of Key Resource Personnel at least for 10

Nos (Section 7.1.7) Details

Form VII

8 Approach and methodology for the project

(Section 7.1.8)

Form VIII

9.0 Empanelment Process

9.1 An internal Committee constituted by NISG will validate EOI responses for completeness,

relevancy of project experiences to the NISG requirements.

9.2 Those response which are incomplete and/or deviating from the format of the EOI and

not meeting eligibility criteria will not be considered for any short listing.

9.3 NISG may request for Product demos / site visits where required to validate bidders

submissions.

9.4 Bidders eligible to participate in the EOI will be asked to present their response to the NISG

team at NISG premises in Hyderabad with specific focus on:

9.4.1 Organization Profile:


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a. Bidders company profile, track record with reference to projects mentioned/ NISGs

previous projects, where applicable, capacity and approach to undertake the NISGs

eLearning project/s both in the short term and the long term.

b. Experience and skill profile of the Bidders team that has been presented (template

Form VII); Experience on similar projects of the named resources.

9.4.2 Project related references:

a. Bidders experience in providing eLearning solutions/ services, experience with

LMS/Content Management products presented and specific experiences in relation to

capacity building programs, similar to the NISG requirements.

b. Experience and exposure to Innovative use of Media/Tools in content redesign from ILT

to WBT perspective, by way of project references, which exhibited significant increase in

learning effectiveness and performance improvement.

c.

Experience on LMS / Content Management solution components proposed and thefeatures available/deployed. Information on any arrangement up with LMS/Content

Management product vendors/ Distributors and the nature of agreement.

d. Experience in developing and supporting portals with specific focus on look, feel and

features of Web pages and the extent of Standards, Security features followed.

e. Experience in providing hosted services on SaaS model, period of services being

provided, extent and criticality of usage etc.

9.5 Based on the EOI response, clarifications provided during presentations, LMS/Content

management solution components proposed & bidders experience in deploying them,

relevancy of experiences presented, Organization profile and the approach presented tothe Project, the Committee will empanel the bidders for future RFP reference as explained

earlier in this document.

10.0 Information for the Bidders

10.1 This EOI notice is intended for empanelment of System Integrators/Service providers(Bidders) experienced in providing eLearning LMS/Content conversion & Contentmanagement solutions/services for NISGs capacity Building business initiatives.

10.2 EOI Response template has been presented in Section 8.0 above and Bidders are requestedto make note of the same and adhere to the format and sequence of submitting their EOIresponse.

10.3 Validity of EOI: The EOI submitted by the bidders shall remain valid for a period of 120 (OneHundred and Twenty) days from the date of EOI closing. Any EOI valid for shorter periodmay be rejected as non-responsive.

10.4 All costs incurred by the bidders in the preparation and presentation/site visits of the EOIresponse shall be borne entirely by the Bidder/s.

10.5 All supporting document/ Material submitted by the vendor in response to this EOI shallbecome the property of NISG.


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10.6 Any proposal received by the NISG after the EOI submission deadline shall be rejected andreturned unopened to the Bidder.

10.7 The bids submitted by telex/telegram/ fax/e-mail etc. shall not be considered. Nocorrespondence will be entertained on this matter.

10.8

NISG shall not be responsible for any postal delay or non-receipt/ non delivery of the EOIdocuments. No further correspondence on the subject will be entertained.

10.9 NISG reserves the right to modify and amend any of the eligibility / short listing criteriamentioned in this document or on the NISG web site depending upon project priorities vis--vis Business commitments.

10.10 NISG reserves the right to accept or reject any or all EOI bids or cancel the EOI process atany time, without assigning any reason.

11.0 Clarification on the EOI

Bidders requiring clarifications on this EOI document may contact

Shri G S N Prabhu, Sr ConsultantOffice Tel No: 040 6654 5352 /5354

Mobile: +98499 83946

E-mail: [email protected]

Or at NISG office in Hyderabad any time between 10.00 Hrs. to 16.30 Hrs IST on any business

day until one working day prior to the date/time of submission. All requests for clarification

must be in writing or on email quoting EOI reference NISG CBKM/eLearning EOI/2012.

Information about NISG and the Capacity Building and Knowledge Management programs

can be seen on the Organization web site: www.nisg.org.


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Form I: COVERING LETTER

(On Lead Bidders Company letter head)

[Date]

Mr Piyush Gupta

Sr. General Manager (CB & KM)

National Institute for Smart Government (NISG)

YSR Bhavan,

Financial District, Nanakramguda

Hyderabad 500 032

Sub: Empanelment of bidders - eLearning offering on SaaS model

Ref:NISG CBKM/eLearningEOI/2012 Notification on NISG Web site

Dear Sir,

With reference to the EOI notification mentioned above, we hereby express our interest to participate as abidder in the subject empanelment process as a potential Implementation Agency (IA) in any projects/worksdescribed here in the EOI or related to Capacity Building business programs of NISG. The enclosed documentfilled in as per the format and content desired provides complete information about our Organization/Consortium.

Bid being submitted: As a Single Bidder* / Consortium with Name of the ConsortiumPartner____________________.(*Strike whichever is not applicable),

Primary and Secondary contacts for our company are:

Primary Contact Secondary Contact

Name:Title:

Company Name:

Address:

Phone:

Mobile:

Fax:

E-mail:

We have read the provisions (all sections) of the EOI and confirm that these are acceptable to us. We alsoconfirm that we meet all the eligibility criteria mentioned in the EOI notification.

We confirm that the information contained in this response or any part thereof, including its exhibits, and otherdocuments and instruments delivered or to be delivered to NISG is true, accurate, verifiable and complete.This response includes all information necessary to ensure that the statements therein do not in whole or in partmislead the NISG in its short listing process.

We hereby declare that all the information and statements made in this proposal are true and accept thatany misinterpretation contained in it may lead to our disqualification.

We fully understand and agree to comply that on verification, if any of the information provided here is foundto be misleading the short listing process or unduly favour our company in the short listing process, we areliable to be disqualified from the selection process or shall be terminated from the contract, if selected.


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We agree to abide by this EOI, consisting of this letter, the detailed response and all provided attachments, fora period of 120 days from the date fixed for submission of EOI as stipulated in the EOI. In case short listed weagree to be empanelled and be available for participation in future/ related RFPs that NISG refers to us.

It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/ firm/organization/Consortium and empowered to sign this document as well as such other documents, which may be requiredin this connection.

Dated this Day of 2012

(Signature) (In the capacity of)

Duly authorized to sign the EOI Response for and on behalf of:

Sincerely,

[Bidders Name]

Name

Title

Signature

Date

(Name and Address of Company) Seal/Stamp

CERTIFICATE AS TO AUTHORISED SIGNATORIES

I, certify that I am of the , and that who signed the above response is authorized to bind thecorporation by authority of its governing body.

Date

(Seal here)


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Form II: List of Attachments Enclosed

S.No Attachment Remarks (if any)


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Form III: Compliance to Eligibility for Participation in the EOI

Clause No. Clause Compliance

Yes/No

Provide page/Parareference to the EOI

Document7.1.1 The bidder should be a Company

registered under the Companies Act,

1956 or a registered firm under the

Indian Partnership Act, 1932/LLP Act,

2008 and should have an average

annual turnover of minimum Rs.

5,00,00,000/- (Rupees Five Crores

Only) in the last three financial years.

This should be evidenced by copies

of the Certificate of Incorporation

and audited annual financialstatements for each of the last three

financial years (2010-11, 2009-10 and

2008-09).

7.1.2 The bidder may be a single entity or a

Lead Bidder in a Consortium

preferably with specialist skills related

to the scope of work contained in this

EOI i.e Core competency in providing

e-Learning/LMS/Content

Management solutions & havingexperience in converting ILT courses

to WBT courses to corporate clients.

In case of Consortium the expected

role of the Consortium members will

be specified and Lead bidder will

be fully responsible for the submitted

EOI bid for the scope of work and

related services.

7.1.3The Lead bidder (& Bidder) shouldhave minimum of five years of

experience in the field of Systems

Integration/ Software development

and Services similar to those required

for the NISG eLearning project. Bidder

to confirm this and attach a separate

section in their EOI providing details of

nature of System Integration/ Services


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activities company undertakes with

focus on projects worked in the last

five years, which are similar to the

ones mentioned in the EOI.

If the Lead Bidder /Bidder has any tie

up with LMS/Content Management

product vendor/distributor the same

must be stated and scope of

agreement indicated. Please state

Yes/No and provide details.

7.1.4 The Lead bidder (& Bidder) should not

be having any litigation/court case

on any IT/e-Government projects,

with any Government department or

its affiliate organizations implementing

such projects. Bidder to confirm the

status as part of the EOI response.

Provide declaration

confirming the same

on Company Letter

head.

7.1.5 Also Lead Bidder (& Bidder) should

not have been black listed any time

by any of the State/Central

Government departments /

Undertakings for any reason. Bidder to

confirm the status as part of the EOI

response.

Provide declaration

confirming the same

on Company Letter

head.

7.1.6 Lead Bidder Organization must be anISO 9001 certified / CMMI Level 3 or

above assessed. Documentary

evidence must be provided.

7.1.7 Lead Bidder must have on their

company rolls experienced staff with

minimum four years experience in

design and development of SCROM

1.2 or above compliant WBT courses

from existing ILT courses,

customizing/configuring LMS/ContentManagement products /solutions,

SaaS base hosted services. Details of

key resource personnel for at least 10

Nos with stated capabilities must be

presented (Form VII)

7.1.8 Bidders must present their approach

and methodology to undertake the


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eLearning project, and present the

LMS/Content Management solution /

products that they plan to use/deploy

for the NISG project, hosting options,

Licensing / Pricing for the services

envisaged etc (Form VIII).

Project references

7.2.1 a. The Lead Bidder should have

completed at least Five ICT projects

involving design/ development/

delivery of Learning Management/

Capacity Building related services

over the last four years to

Corporate clients outside their groupCompanies. List of these projects must

be provided.

b. At least two of the above projects

must have significant work

component of converting (Design

and development) ILT course

contents to Web based eLearning

content over the last three years.

The work done under these projects

must be demonstrable /in live use.Certificate of completion attested by

the customer. List of these two

projects must be provided along with

customer contact details.

c. Have you provided complete

details for each of the projects

mentioned above as requested?

(Form VI-A)

7.2.2 a. Bidder must have developed atleast Five Internet/Intranet portals with

at least two of them focussing on

Training with LMS based Course

Management/content Management

components and delivery. Provide list

of these five projects and specify

which two of them had LMS focus.


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b. Two of these portals must be for

external corporate clients which are

in operation and in use over the

Internet.

c. For at least one of these LMS

portals, there should be an external

user base of > 1000 (Subscribers/

Trainees). Evidence for the same must

be presented by way of user

certification. Evidence of use must

be presented for the last six months,

including a description of type of

support being provided.

d. Bidder to confirm if the web pages

developed for which of these portals

are compatible with all leading

browsers viz.; IE, Mozilla, Firefox,

Chrome etc and that the portals are

W3C compliant.

e. Have you provided complete

contact details of the customers to

be provided along with contract

data on customer name, customer

address, contact particulars of

persons who can be contacted for

reference, start / end Date of

projects, status of relationship now

etc.? (Form VI-B)

7.2.3 a. Bidder must present at least two

projects where hosted services are

being delivered on SaaS model.

b. Out of the above, at least one

project must be related to e-Learning

on SaaS model to an external

Corporate client (Excludes Bidderssister concerns and group

companies).

c. Such service should have been

provided at least for a period of 12

months preceding the EOI submission

closing date.


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d. Have you provided details for all

the above projects as per details

requested? Please indicate Yes/No

and provide details (Form VI-C).


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Form IV: DETAILS OF ORGANIZATION

Details of the Organization

Name

Nature of the legal status in India

Nature of business in India

Date of Incorporation

Date of Commencement of Business

Address of the Headquarters

Address of the Registered Office in India

Other Relevant Information like ownership of IPR etc for the proposed application.

Bidder companys Web Site Address:

Note:Supporting documents to be attached by bidder:

a. Certificate of Incorporation from Registrar of Companies (ROC).b. Relevant sections of Memorandum of Association of the company or filings to the stock exchanges to

indicate the nature of business of the company.


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Form V: FINANCIAL INFORMATION

Financial Information

FY 2008-2009 FY 2009-2010 FY 2010-2011

Revenue (INR in Lakhs)

Profit Before Tax (INR in Lakhs)

Net Worth of Company

Other Relevant Information, if any

Note: Auditor Certified financial statements for the last three financial years to be included (Pleaseinclude only the sections on P&L and the assets, not the entire balance sheet. All the documents must be

signed and certified by authorized signatory).


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Form VI:

A. Project Details referred under Section 7.2.1 sub sections a and b

Project Details:

1 Name of Client:

2 Name of the contact personfrom the client organization whocan act as a reference withcontact coordinates:

Name Designation Address Phone Number Mobile Number

Email ID

3. Is this client part of LeadBidders /Bidders GroupCompany or a Sister/ subsidiarycompany (Yes/No)

4. Is this project included here as areference to 7.2.1 sub sectiona or sub section b?Please indicate.

Project Details:

5 Project Title@

6 Start Date (Month/Year):

7 Completion Date (Month/Year):

8 Current Status (In Progress/

Completed)

9 Approximate value of the

project (INR in lakhs)

10 Narrative Description of the

scope of project (Highlight the

components/ services involved

in the project that are related to

the specific experience,

development methodology

etc):

11 Solution Environment (Includes

SW/HW/NW and LMS /Content

Management solution

components include Product


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Name, version no, Name of

Supplier etc.

12 Provide key Functions and

features deployed and being

used by the customer in the

project. Also attach/ providelink access to sample Screens,

reports.

13 Is SaaS based delivery of

services being provided.

Provide details on Business

model.

14 If this project has significant ILT

to WBT conversion work,

indicate volume of conversion

work done in terms of classroomhrs vs WBT hrs of course, no of ILT

sessions /screens converted,

media mix etc

15 Bidders current role in the

project

16 Attach proofs for the Projects?(Contract/Client satisfactorycertificate)

[Yes/ No]

Note:

Use separate sheet for each project. Supporting documents to be attached by bidder: This includes copies ofPOs/Contract Letters, Project /Portal Web Site addresses if any.


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Form VI:

B. Project Details referred under Section 7.2.2 sub sections a, b ,c and d

Project Details:

1 Name of Client:



Email ID

3 Under which sub section of 7.2.2this project is being presented.Please indicate.

Project Details:

4 Project Title



7 Current Status (In Progress/Completed)







the specific experience):

10 Solution Environment (IncludesSW/HW/NW and LMS /Content

Management solution

components

11 Sample Screens of the Portal

Attached or links provided?

12 Provide types of eLearning

services being provided on the


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portal, with usage details- no of

users, No of Concurrent users

etc


project

14 Attach proofs for the Projects?(Contract/Client satisfactorycertificate)

[Yes/ No]

Note:Use separate sheet for each project. Supporting documents to be attached by bidder: This includes copies ofPOs/Contract Letters, Project /Portal Web Site addresses if any.


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Form VI:

C. Project Details referred under Section 7.2.3 sub sections a, b and c

Project Details:

1 Name of Client:



Email ID

3 Under which sub section of 7.2.3this project is being presented.Please indicate.

Project Details:

4 Project Title



7 Current Status (In Progress/Completed)







the specific experience):

10 Solution Environment (IncludesSW/HW/NW and LMS /Content

Management solution

components

12 Provide details of services being

provided under SaaS, where the

SW is hosted (Domestic/Global),

duration of services being

provided, availability of help


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desk (Dedicated /shared),

Duration in months under use,

Size of database, billing model

etc


project

14 Attach proofs for the Projects?(Contract/Client satisfactorycertificate for SaaSarrangements)

[Yes/ No]

Note:Use separate sheet for each project. Supporting documents to be attached by bidder: This includes copies ofPOs/Contract Letters, Project /Portal Web Site addresses if any.


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Form VII: Technical Resources (Key) Profiles of the Bidders team

S.No Name of the Resource &Major Qualification

IndicateEmployee orContractedStaff / SinceWhen(MM/YY)

Years of Experiencein SWDevelopment/ICTServices

State whichspecific skillrelevant for theNISG eLearningproject theresource wouldbe utilized andmention years ofrelevantexperience inthat area

Indicatewhichproject /sreferredundersection 7.2sub sectionshas thispersonworked andin whatcapacity,From/Toperiod ofworking


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Form VIII: Approach and Methodology to undertake the eLearning project of NISG

Approach and Methodology


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Annexure A

Course Details of Two of the STeP Programs

Course Title e-Governance Project Life Cycle

Course Duration 5 DaysTarget Audience

This course is targeted primarily at leadership and seniormanagement staff, at State and Local government level,

who are expected to play crucial role in e-Governance

project development and implementation. This course is also

targeted at the project leadership/management teams

designated for creation/operations/maintenance of e-

Governance initiatives

The potential target audience for this course would beDirector/Joint Director/Dy Director, Head of Department at

the State Government level

This course is also targeted at Head of Offices, Head of ITinitiatives, Govt. representatives in State/Project

eGovernance Mission Teams, Head of Project Management

Units and its team members, resources identified for e-

Governance projects, Project Managers/Nodal officers for

e-Governance initiatives

Course Coverage Introduction to e-Governance e-Governance in India E-Governance Project Development Lifecycle e-Governance building blocks and role of Share Service

Systems/ Centers/ Resources

e-Governance Vision and Strategy development

Services prioritization and roadmap development for e-Governance implementation

Government Process Reengineering in e-Governance Solution Architecture and Standards for e-Governance

implementation

Information Security management and standards for e-Governance implementation

Implementation Approach and Planning for e-Governanceprojects

Change Management and Capacity building in e-Governance

Business Models for implementation of e-Governanceprojects

Preparation of DPR and RFP Procurement and Contract Development Legal and policy framework for e-Governance projects Project and Program Management for e-Governance

projects


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Monitoring and Evaluation for e-Governance projects Project Documentation, Knowledge Transfer and Exit

Management

Course Title Government Process Reengineering

Course Duration 5 days

Target Audience Course is targeted principally at leadership and seniormanagement staff at State and Local government

level, who are expected to play crucial role in e-

Governance projects. Course is also targeted at the

project leadership/ management teams designated

for creation/ operations /maintenance of e-

Governance initiatives

The target audience for this course is likely to includePrincipal Secretary/Secretary, Commissioner,

Director/Joint Director/Dy Director, Head of

Department at the State Government level

The courses shall also be targeted at Head of Offices,Head of IT initiatives, Govt. representatives in State/

Project eGovernance Mission Teams, Head of Project

Management Units and its team members, resources

identified for e-Governance projects, Project

Managers/Nodal officers for e-Governance initiatives

and specific individuals identified for

leading/managing GPR engagements.

Course Coverage Overview of GPR Assessment and Definition of the problems in Current

Business Environment

Understanding Customer Needs Definition of the Vision for Process reengineering Preparation of process Maps Collecting Data needed for Process reengineering Business process Analysis Identifying Solutions for Business process Environment Optimizing the Business Process Approach to implementing reengineered process Change Management for Implementation Leveraging Consultants in GPR engagement


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Annexure B: List of Courses Conducted by NISG under NeGP Program since Nov 2010- Feb 2012

S.No. Course NameFrom

Date

To

DateLocation

No. of

Participants

Representing

State

1.e-Governance

Project Lifecycle

22-Nov-10 26-Nov-10

Jaipur 28

Govt. of

Rajasthan

2. ChangeManagement &Capacity Building

29-Nov-10 1-Dec-10Jaipur 32

Govt. of

Rajasthan

3. e-GovernanceProject Lifecycle

3-Jan-11 7-Jan-11Jaipur 33

Govt. of

Rajasthan

4. e-GovernanceProject Lifecycle 17-Jan-11 21-Jan-11 Trivandrum 24 Govt. of Keralaand Govt ofDelhi


07-Feb-11 11-Feb-11 Hyderabad 12

Gov. Delhi,

Govt. of Goa

Gov. of CGH

MCRHRD

6. GovernmentProcessreengineering

07-Feb-11 11-Feb-11 TVM 27 Govt. of Kerala


09-Feb-11 11-Feb-11

Jaipur 28 Govt. of

Rajasthan


14-Feb-11 18-Feb-11Bhopal 45 Govt. of MP


21-Feb-11 25-Feb-11Kolkata 25 Govt .of WB


28-Feb-11 04-Mar-11Hyderabad 24 Govt of

Chhattisgarh

11. Business Models& Public privatePartnership

08-March-

11

11-March-

11

Jaipur 23 Govt. of

Rajasthan


15-March-

11

17-March-

11

Bhopal 26 Govt. of MP


21-March-

11

25-March-

11

Guwhati 17 Govt. Assam


18t

April-

11

21st

April-

11

Shillong 31 Govt.of

Meghalaya


25 April-11 29 April-11Kavaratti 25 Govt. of

Lakshdweep

16. -GovernanceProject Lifecycle

25 April-11 29 April-11Guwhati 92 Govt. of Assam


02May,

201106 May, 11

Guwhati 51 Govt. of Assam


09-May, 11 13-May, 11



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09-May, 11 13-May, 11


20. eGovernaceProject Life cycle

16-May, 11 20 May, 11

Hyderabad 24

Plus 1

Plus 2

Govt. of Manipur

NeGD &

NISG


23-May-11 27-May-11 Kohima 28 Govt. ofNagaland


04-July,

2011

08-July,

2011Delhi 27

Govt of NCT of

Delhi

23. ProjectManagementTraining

05-July,

2011

09-July,

2011

Hyderabad 22 Govt. of

Chhattisgarh


13-July,

2011

15-July,

2011

Shillong 16 Govt. of

Meghalaya

25. ProjectManagementTraining

25-July,

2011

29-July,

2011

Bhopal 30 Govt. of Madhya

Pradesh


01-Aug-11 05-Aug-11 Shillong 16Govt. of

Meghalaya


01-Aug-11 05-Aug-11 Shillong 16Govt. of

Meghalaya


02-Aug-11 06-Aug-11 Hyderabad 16Govt. of

Chattisgarh


20-Aug-11 20-Aug-11 Patna 50 Govt.of Bihar


29-Aug-11 31-Aug-11 Bhopal 25 Govt. of MP

31. e-GovernaceProject Life cycle

26-

3sep,2011

30september,1

1

Kohima 25Govt.of

Nagaland


11-Oct-11 11-Oct-11 Lucknow 30 Govt. of UP





35.Communication

Assertiveness &

Presentation

Skills

17-Oct-11 21-Oct-11 Bhopal 23 Govt.of M.P

36. ProjectManagement

17-Oct-11 21-Oct-11 Shillong 24Govt.of

Meghalya

37. e-GovernaceProject Life Cycle

31-Oct-11 04-Nov-11 Imphal 26 Govt of Manipur

38.Communication

Assertiveness &

Presentation

Skills

01Nov-11 05-Nov-2011 Bhopal 23 Govt. of MP


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08-Nov-11 12-Nov-11 Bhopal 22 Govt. of MP


09Nov-11 10-Nov-11 Imphal 17Govt. of

Manipur


11Nov-11 12-Nov-11 Imphal 17Govt. of

Manipur

42. GovernmentProcessReengineering

14-Nov-11 18-Nov-11 Shillong 24Govt. of

Meghalaya


5-Dec-2011 9-Dec-11 Shillong 23Govt. of

Meghalaya


15- Dec 2011 16- Dec 2011 Chandigarh 22 Govt,of Punjab

45. RegulatoryFramework fore-Governance

20-Dec-2011 22.Dec-2011 Bhopal 22 Govt.of.MP


21-Dec-2011 23-Dec-2011 Gandhinagar 26 Govt.of Gujarat


22-Dec-2011 23-Dec-2011 Agartala 27 Govt.of Tripura


10-Jan-2012 11-Jan-2012 Kavaratti 25Govt of

Lakshdweep


11- Jan-2012 13-Jan-2012 Raipur 25Govt.of

Chattisgarh


12-Jan-2012 13-Jan-2012 Kavaratti 25Govt of

Lakshdweep


17-Jan-2012 21-Jan-2012 Bhopal 25 Govt of MP

52. e-GovernanceProject Life Cycle

19- Jan-2012 21-Jan-2012 Benguluru 25Govt.of

Karnataka


23- Jan-2012 35-Jan-2012 Benguluru 25Govt.of

Karnataka


23-Jan-12 27-Jan-12 Jaipur 25Govt. of

Rajasthan


06 Feb-12 10-Feb-12 Jaipur 25Govt. of

Rajasthan


06 Feb-12 10-Feb-12 Trivandrum 25 Govt. of Kerala

57e-Governance

Project Life cycle

21- Feb-12 22 - Feb-12 Dehradun 18 Govt.of

Uttarakhand

633_nisg elearning eoi 20312-b

Documents