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7 Habits of Highly Effective Hospitality ProfessionalsBETH MILLER-TIPTON, CMP, CGMP
7 Habits of Highly Effective People
A BOOK published in 1989 BY Stephen R. Covey.
He was 56 years old WHEN HE PUBLISHED IT!
Covey was recognized as one of Time magazine’s 25 most influential Americans.
He was one of the world’s foremost leadership authorities, organizational experts, and thought leaders. [1933 -2012]
The 7 Habits are universal, timeless principles that have stood the test of time with millions of people around the world.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
The 7 Habits . . .
1 - Be Proactive (Circle of Influence)
2 - Begin with the End in Mind
3 - Put First Things First
4 - Think Win-Win
5 - Seek First to Understand, Then to be Understood
6 - Synergize (Combine strengths through positive teamwork)
7 - Sharpen the Saw (Balance and renew resources, energy, and health.)
8 – From effectiveness to greatness: find your voice and inspire others.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Following these habits helps you . . .
1. Exert influence by anticipating problems and identifying solutions before they happen.
2. Define a purpose and work toward a unified vision to accomplish identified goals.
3. Prioritize instead of react to urgencies.
4. Win by helping others - build high-trust relationships of mutual benefit.
5. Accomplish more by combining the strengths of people through positive teamwork.
6. Preserve, enhance and propel yourself forward!
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #1: Be ProactiveFocus on what you can control
instead of what you can’t.
CIRCLE OF INFLUENCE
pro·ac·tive [adjective: proactive]
creating or controlling a situation by causing something to happen rather than responding to it after it has
happened.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #2: Begin with the End in Mind
Define clear measures of success and a plan to achieve them.
Visualize where you want to go.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #3: Put First Things FirstPrioritize and achieve your most important goals, instead of constantly reacting to urgencies.Quadrant 1) Urgent & Important (Crisis mode, pressing problems, emergencies like sick child, lost phone)
Quadrant 2) Important & Not Urgent (long range planning, building timelines, planning budgets, exercise, preventive maintenance)
Quadrant 3) Urgent & Not important (Interruptions, phone calls, emails, some reports, some meetings)
Quadrant 4) Not Important & Not Urgent (Timewasters, trivia, busy work, TV, gossip, social media, surfing the web)
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #3: Put First Things First
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #4: Think Win-Win
Collaborate more effectively with others by building high-trust relationships of mutual benefit.
Win-Win isn't about being nice, nor is it a quick-fix technique. It is a character-based code for human interaction and collaboration.
When you negotiate - seek to make deals that help everyone.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #5: Seek First to Understand, Then to be Understood.Influence others by developing a deep understanding of their needs and perspectives.
Wants
Needs
Aspirations
Motivations
Mindset
REALLY LISTEN to what they want.
If you don’t understand, ask probing questions until you do.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Pitfalls of CommunicationMost people listen with the intent to reply, not to understand.
We are thinking in our heads as we prepare to respond so we don’t hear what is being said.
We filter the message through our life experiences and our frame of reference.
We decide prematurely what the other person means before he/she finishes communicating.
REVERSE THIS: Is your CLIENT or BOSS listening to you?What did they hear?
What will they remember?
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
5 different types of listening stylesIgnoring – The “La La La, I can’t hear you” fingers in the ears school of listening
Pretending – The “Uh huh, Oh really? That’s nice” school of listening
Selective Hearing – The “But I’m sure I heard you say…” school of listening
Attentive – The “I know exactly how you feel, when that happened to me…” school of listening
Empathic – The “And how does that make you feel?” school of listening
Just because we think we may have a solution to someone’s problem we shouldn’t verbalize it until we truly understand where they’re coming from and what they want.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #6: Synergize
Develop innovative solutions that leverage diversity and satisfy all key stakeholders.
- Synergize is a verb.
- Combine strengths through positive teamwork to achieve goals no one could have done alone.
- Synergy is achieved when two or more people work together to create something better than either could alone.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #6: Synergize
What’s a "Synergist"?
It's someone in a group or team who sets their personal interests below the best interests of the team as a whole, who can see the big picture of what the team or group is there to do and works tirelessly to make that happen, without manipulating the process or its outcome to their own personal advantage.
SUGGESTED READING: The Secret to Team Synergy by Matthew E. May Strategic Facilitation & Ideation, MatthewEMay.com
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #6: Synergize
Most teams have three natural styles of their team members:
Visionary - works at 30,000 feet on long-term, strategic issues, embraces change and risk, often charismatic communicators who build a tight, loyal team around them. [Steve Jobs]
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #6: Synergize
Operators - self-starters who bulldoze their way through obstacles using determination and brute force. They don't have the Visionary’s grand view of things and are much more practical and task-focused.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #6: Synergize
Processors - deliver success and growth by iteration and constant improvement rather than a grand vision or brute force. Risk-averse and skeptical by nature, the Processor eschews intuitive leaps of faith and bases decisions only on measurable, objective criteria. [Warren Buffet]
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #6: SynergizeExample of Team Styles in a Meeting:
The Visionary wants to grab control of the meeting, hyperlink from topic to topic and quickly find a creative (usually risky) solution to the problem.
The Processor wants to work slowly through a pre-planned agenda in an orderly fashion, examining all the data in great detail, and come to a considered, risk-averse solution—which they then want to thoroughly test before implementing.
Meanwhile the Operator sits idly by in an increasing state of frustration, checking e-mail and waiting for the other two to come to some sort of a conclusion.
Do you see yourself in any of these descriptions?
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #6: Synergize – The Hardest Part
Why is SYNERGY so difficult?
Because most of us aren’t Synergists by nature.
The more people in any organization who can act as Synergists, the faster and more effectively that organization will achieve its goals.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #6: Synergize
RECOMMENDED READING:
The Secret to Team Synergy by Matthew E. May Strategic Facilitation & Ideation, MatthewEMay.com
The Synergist, Les McKeown, consultant and bestselling author of Predictable Success
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Habit #7: Sharpen the SawAs a whole we have four intelligences:
PhysicalSocial/EmotionalMentalSpiritual
Increase motivation, energy, and work/life balance by making time for renewing activities.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
The Goal is to find the Sweet Spot – do not neglect yourself
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
The 8th Habit: From Effectiveness to Greatness
•develop mental energy into vision
•develop physical energy into discipline
•develop emotional energy into passion
•develop spiritual energy into conscience (your inward moral sense of what is right and wrong and your drive towards meaning and contribution.)
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
IMPORTANT REMINDER: Avoid the "5 Cancerous Behaviors" that inhibit greatness:
•Criticism | Complaining | Comparing | Competing | Contending
Let’s Brainstorm How to Use the Habits
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
Recap of 7 Habits of Highly Effective People
1 - Be Proactive (Circle of Influence)
2 - Begin with the End in Mind
3 - Put First Things First
4 - Think Win-Win
5 - Seek First to Understand, Then to be Understood
6 - Synergize (Combine strengths through positive teamwork)
7 - Sharpen the Saw (Balance and renew resources, energy, and health.)
8 – From effectiveness to greatness: find your voice and inspire others.
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
RECAP: Benefits of Practicing the 7 Habits1. Exert influence (anticipate problems and identify solutions before they happen.)
2. Define a purpose. (Work toward a unified vision to accomplish identified goals.)
3. Prioritize instead react.
4. Win by helping others. Build high-trust relationships of mutual benefit.
5. Accomplish more by combining the strengths through positive teamwork.
6. Preserve, enhance and propel forward the greatest asset you have—YOU!
BETH MILLER-TIPTON | SGMP CENTRAL FLORIDA CHAPTER | OCTOBER 24, 2017
http://www.lifehack.org/608348/one-small-actions-separate-success-from-mediocrity